SIXT Autovermietung Darmstadt image

SIXT Autovermietung Darmstadt

Car rental agency Car service Truck rental agency

😠 Polite, but helpless. Were not able to honor a reservation, much less find a solution. Not their fault, but definitely their responsibility. Had to call customer service, which promptly was able to find a vehicle somewhere else, something that the shop team was unable to do. This is not the first ti... People often mention Sixt, service, rental, Darmstadt, vehicle, Service, sehr, customer, time, friendly,


Address

Leydhecker Strasse 20, 64293 Darmstadt, Germany

Website

www.sixt.de

Contact

+49 6151 3840092

Rating on Google Maps

4.10 (685 reviews)

Open on Google Maps

Working Hours

  • Friday: 6 am to 8 pm
  • Saturday: 6 am to 2 pm
  • Sunday: 8 am to 12 pm
  • Monday: 6 am to 8 pm
  • Tuesday: 6 am to 8 pm
  • Wednesday: 6 am to 8 pm
  • Thursday: 6 am to 8 pm

Featured Reviews


Frequently mentioned in reviews: Sixt (38) service (24) rental (22) Darmstadt (20) vehicle (18) Service (14) sehr (12) customer (11) time (11) friendly (11)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Alastair C. 7 months ago on Google • 235 reviews
    Joke of a rental. Didn’t have the car group I reserved despite booking weeks ahead. Ended up with an EV which consumed its entire range driving 150km to Stuttgart. Recharging was a nightmare and cost €60. No one processed the return for two days (I had to call). Then to top it off they charged me a €5 recharge fee despite me returning it over 80% charged (82%). Customer service claim it was at 78% and refuse to refund me. Talk about nickel and diming your customers.
    2 people found this review helpful 👍

  • 1/5 André G. 5 months ago on Google • 102 reviews
    Polite, but helpless. Were not able to honor a reservation, much less find a solution. Not their fault, but definitely their responsibility. Had to call customer service, which promptly was able to find a vehicle somewhere else, something that the shop team was unable to do. This is not the first time I've had a reservation messed up, but certainly the first time when I had to call customer service to find a solution. Will avoid SIXT unless there is no other option.
    2 people found this review helpful 👍

  • 1/5 R S. 1 year ago on Google • 44 reviews
    Be careful with this branch in Darmstadt. They came up with an irregular rule to refuse our non-EU driver license, requiring an english version or international permit. We found out that they didnt have a car to offer and then used that as an excuse to refuse service, and even told us to look for another car rental company. We had to go to sixt in frankfurt airport and rent a car in short notice spending 400€ more than our original reservation in Darmstadt. I complained by email and sixt customer service confirmed that our driver license was perfectly acceptable, there was no need for english translation or international permit: “We apologise for the incovenience. At Sixt customer satisfaction is our ultimate goal. This is why we are always available at your convenience for any questions or concerns you may have. Upon handover of the vehicle, the renter and the driver must present a personal identification card or passport, a driving licence from an EU/EEA country (including Switzerland) - valid within national territory and required to drive the vehicle - and a payment method valid at least 30 days from the vehicle return and accepted by Sixt. Driving licences from non-EU/non-EEA countries will be accepted if a) no visa is entered in the passport of the renter/driver. b) the renter/driver has a visa in their passport and at the time of rental has not yet stayed in an EU/EEA country for longer than 6 months. If the driver has been in an EU/EEA country for longer than 6 months, a driving licence from an EU/EEA country must be presented. A driving licence not issued in the Latin alphabet (Arabic, Japanese, Cyrillic etc.) must be presented along with a supplementary International Driving Permit. In the case of driving licences from countries which do not form part of the International Driving Permit agreement, a certified translation is required in addition to the original driving licence. Rest assured that SIXT is working hard to improve our services, and your feedback, helps give us awareness of what we have to do to meet our customers expectations.” In short, sixt darmstadt and its employees are really bad professionals!!
    2 people found this review helpful 👍

  • 1/5 Samir S. 11 months ago on Google • 8 reviews
    They canceled my reservation two hours before the pick up time. I had to get a van from other rental company and pay more because of last minute pick up.
    2 people found this review helpful 👍

  • 5/5 Qaiser M. 5 months ago on Google • 3 reviews
    I got a very good experience there and received my car immediately when i reached there. I have booked online and took my car in Darmstadt office. The employee was very good and fully informed about the business. He showed me every aspect of the contract and car. Very good experience 😊
    1 person found this review helpful 👍

  • 5/5 Robert P. 3 years ago on Google
    (Translated by Google) Friendly staff, booked online, everything went quickly, the ordered E-Class was only registered for a day and had 5 km on the clock! Thanks Sixt (Original) Freundliche Mitarbeiter, Online gebucht, ging alles schnell, die bestellte E- Klasse war erst ein Tag zugelassen und hatte 5 Km auf dem Tacho! Danke Sixt
    1 person found this review helpful 👍

  • 2/5 Bonito C. 1 year ago on Google
    Pretty bad service. Car was already booked and on the last minute they say they have no car to offer. Pretty bad service. Being an old client i never thought they would have gone this far.
    1 person found this review helpful 👍

  • 1/5 Roland S. 4 years ago on Google
    (Translated by Google) Attention! When taking delivery, check the vehicle for the smallest scratches and report IMMEDIATELY, or do not accept at all. The same when submitting. Document the vehicle condition before handing in, preferably with photos and witnesses. Googling on the topic of Sixt and damage after delivery. Never simply believe statements by service personnel regarding the condition of the vehicle. If necessary, consult a lawyer. (Original) Vorsicht! Fahrzeug bei Übernahme genauestens auch auf kleinste Kratzer überprüfen und SOFORT melden, bzw. gar nicht erst akzeptieren. Bei Abgabe das gleiche. Vor Abgabe Fahrzeugzustand dokumentieren, am besten mit Fotos und Zeugen. Zum Thema Sixt und Schaden nach Abgabe einfach mal googeln. Aussagen des Servicepersonals zum Fahrzeugzustand niemals einfach glauben. Notfalls Anwalt einschalten.
    1 person found this review helpful 👍

  • 1/5 Anitha S J. 1 year ago on Google • 13 reviews
    Be careful in this branch. Our mileage was miscalculated. We used small transporter to do our shifting work for 9 hours. Total mileage usage was 186km and they added 781 km. How is it possible for anyone to drive 781 in 9 hours and same place pick-up and drop-off. No help provided from Sixt yet.

  • 5/5 Irfan G. 1 year ago on Google • 11 reviews
    That was very awesome experience for me with Darmstadt branch. These People were very helpful. I reserved full electric vehicle but there was an issue with my app download. Very helpfully dealed by persons of management team. I really appreciate the management team. Irfan maqsood by heart 💖

  • 5/5 Deepak B. 5 months ago on Google • 8 reviews
    Great service, wonderful staff. Thank you.

  • 5/5 Unicornм P. 4 years ago on Google
    (Translated by Google) Spee friendly and helpful staff. Any time! (Original) Spee freundliches und hilfsbereites Personal. Jederzeit wieder!

  • 5/5 Rudi S. 4 years ago on Google
    (Translated by Google) excellent service, very customer oriented! (Original) ausgezeichneter Service, sehr Kunden orientiert!

  • 5/5 Michael F. 4 years ago on Google
    (Translated by Google) Everything was great - even on Sundays! (Original) Alles super - sogar Sonntags!

  • 5/5 Christian T. 4 years ago on Google
    (Translated by Google) Very friendly and competent staff. Very close to the highway. (Original) Sehr freundlicher und kompetenter Mitarbeiter. Sehr nah an der Autobahn.

  • 5/5 Angelika W. 4 years ago on Google
    (Translated by Google) great (Original) Super

  • 5/5 T G. 4 years ago on Google
    (Translated by Google) Nice personel. Everything worked out to our satisfaction. Gladly again! (Original) Nettes Personal. Hat alles zu unserer Zufriedenheit geklappt. Gerne wieder!

  • 1/5 SKL G. 4 years ago on Google
    (Translated by Google) The vehicle smelled very strongly of cigarettes. (Original) Das Fahrzeug hat sehr stark nach Zigaretten gerochen.

  • 5/5 Vitali W. 4 years ago on Google
    (Translated by Google) Staff very friendly and, which is very important, competent. (Original) Personal sehr freundlich und, was sehr wichtig ist, kompetent.

  • 5/5 Andreas Z. 4 years ago on Google
    (Translated by Google) Everything was great :-) (Original) Alles prima :-)

  • 1/5 Harald P. 4 years ago on Google
    (Translated by Google) Unsatisfied. Wiping water not filled up. Lift did not work properly. (Original) Nicht zufrieden. Wischwasser nicht aufgefüllt . Hebebühne hat nicht richtig funktioniert.

  • 1/5 Rüstem D. 4 years ago on Google
    (Translated by Google) I HAVE GOT A VW SHARAN FOR THE WEEKEND SIXT HAS GIVEN ME ACCIDENTALLY AND SCRATCHED EVERYWHERE AND EMPLOYEES RUDE SO NEVER AGAIN AT SIXT FZG. RENT (Original) ICH HABE HEUTE FÜR WOCHENENDE EINE VW SHARAN BEKOMMEN SIXT HAT MIR UNFALL AUTO GEGEBEN UND ÜBERALL GEKRATZT UND MITARBEITER UNHÖFLICH ALSO NIE WIEDER BEI SIXT FZG. MIETEN

  • 5/5 Nguekam N. 4 years ago on Google
    (Translated by Google) Great services. very nice staff (Original) Tolle Services. sehr nette Mitarbeiter

  • 1/5 Omar H. 1 year ago on Google
    I did not find the car category that I booked, and I had to take a lesser category car, then I was charged for the higher category and the higher insurance

  • 5/5 Yavuz Selim A. 2 years ago on Google
    Was a cheap but anyways really good in any way possible option. I rent a transporter of the bigger class drivable with a "normal" drivers license (B or 3 it is I believe) twice. I had the Mercedes Benz Sprinter and Volkswagen Crafter in Darmstadt Nord. The employees were friendly and capable, the cars were in a good condition and the conditions were really fair. Only minus would be, that where the cars are parked at has some distance to the service building but that was acceptable, too. In a nutshell I am very satisfied with Sixt in all points, will most likely directly go to them next time, too, and would recommend them.

  • 5/5 Jay M. 2 years ago on Google
    Full disclousure - I'm an American who travels frequently to Germany, and I love Sixt car rental! Sixt Germany has always provided exceptional customer service. Easy in, easy out. (Sixt in America still has some work to do). I choose the Darmstadt location as an alternative to the airport since I don't always need a car for the duration of my visits and don't want to pay the Frankfurt airport premiums. As a Sixt Gold member I am often afforded upgrades which is nice. I will look nowhere else for my car rental needs.

  • 1/5 Zeeshan M. 3 years ago on Google
    Becareful when taking over a car to check all the smallest damages and mark them in the protocol. Our originally booked car was not available so sixt gave us an "upgrade" car but it was being cleaned and the place was closed . So we were given the car in a hurry without checking. When we returned the car , we were billed for damages we didn't do ! No way around it as we only took basic insurance and we had to pay 1150 for nothing! Terrible service Last time we rent with them

  • 5/5 G S. 6 years ago on Google
    Finally, a car rental company which actually shows you which cars are REALLY available so that you can be sure that the car will be there, even if you rent it on the same day (many other companies simply display all their fleet on their rental web pages or apps - test it by trying to rent a car for the next few days and see whether always all the cars are “available”). Also their additional costs are quite well explained (the damage excess, etc.). Most surpassing is however the fact that the agency’s personnel is friendly and speaks some English. So far I rented once a car and twice a truck with them.

  • 2/5 Jason H. 4 years ago on Google
    Good cars. Poor service. I rented an Audi station wagon during my stay in Germany (the car was great). During the rental process - the clerk wasn't happy with my US drivers license because it didn't have the breakdowns for various automobile classifications it was endorsed for (which in Washington state is only done if you have special endorsements). In a very time-consuming process, I had to go back to my hotel and grab an international drivers license and come back to the rental agency because the clerk wasn't able to understand my drivers license. International licenses are not required in Germany - I was fortunate that I actually had one which I expected to use in Italy later in my trip. My complaint is this: You are a multi-national car rental agency - you should have a database and or documentation on how to handle drivers licenses from around the world. The employee did a fruitless google search and used literally the poorest judgement and basically told me that he couldnt tell if I had a license or not. This consumed several hours of my time and made me run around to get the required documentation. Also, they put a lot of effort into trying to sell absurdly overpriced insurance. Poor service - they should be clearer in their documentation they send you and be clear about the paperwork they need ahead of time - rather than some general legalistic language giving themselves broad cover for providing poor service.

  • 5/5 Andi H. 1 year ago on Google
    Great Service and very friendly staff at Sixt Darmstadt.

  • 1/5 Timothée Q. 1 year ago on Google
    Don't go there!! They scammed me, never gave me the car that I booked AND paid! They made me go to Frankfurt to book another car! And they refused to give my money back!!! Worst service ever!

  • 2/5 Sajjad A. 9 months ago on Google
    I have a long story to tell. Waiting to see if they are really bad or not. Will update this.

  • 5/5 Frank L. 3 years ago on Google
    (Translated by Google) After ordering via the Sixt app, I was able to receive the vehicle within 5 minutes. All advances were documented and the vehicle was very clean. The delivery took place directly at the destination and was taken over by Sixt staff. The service came cheaper than delivering it to the Sixt Center and taking a taxi to the destination. Everything went super. If I need a vehicle again, I'll be happy to come back to Sixt (Original) Nach Bestellung über die Sixt App konnte ich das Fahrzeug innerhalb von 5 Minutrn in Empfang nehmen. Alle vorschössen waren dokumentiert und das Fahrzeug war sehr sauber. Die Abgabe erfolgte direkt am Zielort und wurde vom Sixt Personal übernommen. Der Service kam billiger als die Abgabe im Sixt Center und mit dem Taxi an den Zielort. Alles Super gelaufen. Wenn ich mal wieder ein Fahrzeug brauche komme ich gern wieder auf Sixt zurück

  • 1/5 m b. 4 years ago on Google
    I live in the United States.. I don’t know what this is or why an email was sent to me

  • 1/5 Vlad G. 7 years ago on Google
    Rented a van for one evening. The car was in a terrible state, all dented and with a lot of visible damage.The damage report had around 10 entries all in German. At drop-off the car was not checked. Four days later I get an email stating that I have scratched the bumper and broken the front indicator. As I have used it for 3 hours to transport a couch I think I would have remembered damaging it. Bottom line is if you rent from them make sure you thoroughly document the state of the car at pick up and drop off. Also ask for a signature that the car was ok at drop off. I used to trust car rental companies because of previous nice experiences. This is one mistake I will not make again.

  • 3/5 Wanas W. 7 years ago on Google
    Fine price and just kind of nice people there

  • 5/5 Alex N. 5 years ago on Google
    Ok

  • 5/5 König K. 3 years ago on Google
    Sehr schneller und effizienter Service. Sehr freundlich und völlig kundenorientiert. Ich bekomme hier oft meine Mietwagen. Sie sind erstklassig.

  • 4/5 Vladimir T. 4 years ago on Google
    (Translated by Google) Car rental. New cars. Quickly served. The truth is not told that on Saturday open until 13. The car no one took. We refueled and left REWE parking. The keys were left in the orange box. Unusual. What happens if until Monday, its someone accidentally scratch? Or touches? Still, public parking with a grocery store ... After two days ... All questions dare quickly and efficiently. On Monday, before dinner, we returned the pledge on the map. So everything is in order with the car. Feel free to recommend this company. For the second use of their services, and both times it was on the level. (Original) Прокат автомобилей. Новые авто. Быстро обслужили. Правда не предупредили, что в субботу работают до 13. Машину никто не принял. Заправили и оставили на стоянке REWE. Ключи оставили в оранжевом боксе. Непривычно. Что будет, если до понедельника, ее кто-то случайно поцарапает? Или заденет? Все-таки общая парковка с продуктовым магазином... Через два дня... Все вопросы решились очень быстро и качественно. В понедельник до обеда, вернули залог на карту. Значит с автомобилем все в порядке. Смело рекомендуем данную фирму. Уже вторично пользуемся их услугами, и оба раза все было на уровне.

  • 5/5 Bartosz M. 3 years ago on Google
    (Translated by Google) Everything great. Even with a five minute delay, great service and very cheap. PS cool vehicle move done in two hours (Original) Alles super. Auch bei fünf min Verspätung tolerant super Service und sehr günstig. PS geiles Fahrzeug Umzug in zwei Std erledigt

  • 5/5 Michael W. 3 years ago on Google
    (Translated by Google) Fast and professional processing. Very good range of vehicles. Everything fits here. With great pleasure again. (Original) Schnelle und professionelle Abwicklung. Sehr gutes Fahrzeugangebot. Hier paßt alles. Sehr gerne wieder.

  • 5/5 Kaska 3 years ago on Google
    (Translated by Google) I have rented a van. It worked great on the website and hotline. On the hotline a nice, competent employee who helped quickly. Collection and return from the vehicle also without problems. Everything quickly and comfortably. The vehicle itself almost new, just 700 km, clean and full. Equipment top and everything so beautifully self-explanatory. Anytime again :-D (Original) Ich habe einen Transporter angemietet. Es hat über die Website und Hotline toll geklappt. Bei der Hotline ein netter, kompetenter Mitarbeiter der schnell geholfen hat. Abholung und Rückgabe vom Fahrzeug ebenfalls ohne Probleme. Alles schnell und angenehm. Das Fahrzeug selber fast neu, grade mal 700 km, sauber und vollgetankt. Ausstattung top und alles so schön selbsterklärend. Jeder Zeit wieder :-D

  • 2/5 Marc M. 3 years ago on Google
    Ich bin sonst mit Sixt eigentlich zufrieden, aber diesmal war der Wurm drin: - Ursprünglich gebuchtes Fahrzeugt nicht verfügbar, - Ersatzfahrzeug nach Wartezeit, nicht ordentlich gereinigt / gewartet, - Fahrtunterbrechung nach 50km wegen Fehlermeldung (AdBlue), - Keine Erreichbarkeit der Sixt Service/Pannen Hotline (>30 Minuten Warteschlange!), - Nach Rückgabe Schadensmeldung durch Station, obwohl Vorschaden bestand. - Das Ersatzfahrzeug selbst war ansonsten OK (Volvo V90 mit allen Extras), daher noch einen Stern extra.

  • 3/5 Nicky S. 3 years ago on Google
    (Translated by Google) Great lure offers. The Sprinter should cost 18 euros online. Then there was cost protection etc. and whoosh it was 65 €. Dirty cars that people smoked in. Amazon delivery note in the storage compartment and a pack of cigarettes under the seat. (Original) Tolle Lockangebote. 18 Euro sollte der Sprinter online kosten. Dann kam noch Kostenschutz etc dazu und schwups waren es 65 €. Dreckige Autos in den geraucht wurde. Amazon Lieferzettel im Ablagefach und unterm Sitz eine Schachtel Zigaretten.

  • 4/5 Seng L. 3 years ago on Google
    (Translated by Google) Everything was fine (Original) War alles in Ordnung

  • 5/5 XMarkusX 3 years ago on Google
    (Translated by Google) I was very pleased. Fast processing and reasonable rental prices! We recommend! (Original) Ich war sehr zufrieden. Schnelle Abwicklung und gündtige Mietpreise! Sehr zu empfehlen!

  • 5/5 Sabine G. 3 years ago on Google
    (Translated by Google) Very friendly advice and support with all questions. The Sixt team in Darmstadt is super nice and competent. Always my pleasure ! (Original) Sehr freundliche Beratung und Unterstützung bei allen Fragen. Das Sixt-Team in Darmstadt ist super nett und kompetent. Immer wieder gerne !

  • 5/5 kannan s. 5 years ago on Google
    SixT rental facility in Darmstadt North. You have more chances of finding a car here, than in Darmstadt Hbf facility. This facility shares the parking space with the shopping center next door. nice small place and nice staff.

  • 3/5 Jonas M. 3 years ago on Google
    (Translated by Google) Staff was super friendly, everything went well. The only disadvantage, in a small town like Darmstadt, is still very difficult to reach by public transport. (Original) Personal war super freundlich, es hat alles gut geklappt. Einziger Nachteil, in einer kleinen Stadt wie Darmstadt trotzdem sehr schlecht mit den Öffentlichen erreichbar.

  • 5/5 Detlef N. 3 years ago on Google
    (Translated by Google) Perfect handling and very good service - renting a vehicle couldn't be better. (Original) Perfekte Abwicklung und sehr guter Service - besser kann Fahrzeug mieten nicht sein.

  • 1/5 Arash G. 3 years ago on Google
    (Translated by Google) Due to wrong advice, I was charged double when returning the car. (Original) Wegen falscher Beratung wurde mir bei der Rückgabe das doppelte berechnet.

  • 5/5 Peter S. 3 years ago on Google
    (Translated by Google) Super Service. Would love to come back. (Original) Super Service. Komme sehr gerne wieder.

  • 4/5 Ebo M. 3 years ago on Google
    (Translated by Google) Friendly and competent staff, perfect organization. (Original) Freundliche und kompetente Mitarbeiter, perfekte Organisation.

  • 1/5 Jura W. 3 years ago on Google
    (Translated by Google) First of all, I didn't get the car in a clean condition. In the end, I was billed for about 1000 km (van) for AdBlue for about 18 !!! liters. When I said it again, I was to owe a "scratch" (occasionally worn out, but I photographed it BEFORE the trip). Never again: ((((Sixt Darmstadt Nord (Original) Als erstes habe ich das Auto nicht in sauberem zustand bekommen. Zum schluss wurde mir für ca 1000 km (kleintransporter) eine rechnung für AdBlue für ca 18!!!liter gestellt. Als ich habe es wiedersprochen, wurde mir eine "Kratzer" (egentlich Durchgescheuerte stelle, die habe ich aber fotografiert VOR dem fahrt) zu schulden gestellt. Nie wieder :((( Sixt Darmstadt Nord

  • 2/5 Der D. 3 years ago on Google
    (Translated by Google) Poor vehicle selection, even before Corona. It also does not respond to customer requests. There are significantly better Sixt stations. (Original) Schlechte Fahrzeugauswahl, auch vor Corona. Es wird außerdem nicht auf Kundenwünsche eingegangen. Es gibt deutlich bessere Sixt Stationen.

  • 3/5 Pawel T. 3 years ago on Google
    (Translated by Google) + quick handling of the takeover + fast handover + my wishes were met as far as possible + Car was clean - there was AdBlue in the windscreen washer fluid instead of the normal liquid !!! That crystallized on the disc and you couldn't see anything !!! Very dangerous (Original) + schnelle Abwicklung der Übernahme + schnelle Abwicklung der Übergabe + es wurde auf meine Wünsche eingegangen so weit es möglich war + Auto war sauber - im Scheibenwischwasser war AdBlue anstatt der normalen Flüssigkeit!!! Das hat sich auf der Scheibe kristallisiert und man konnte nichts sehen!!! Sehr gefährlich

  • 5/5 Klaus K. 3 years ago on Google
    (Translated by Google) great (Original) super

  • 4/5 Diether B. 3 years ago on Google
    (Translated by Google) All the best except: due to Corona, pick-up is only possible from 9 a.m. (originally confirmed at 7:30 a.m.). (Original) Alles bestens bis auf: wegen Corona leider erst ab 9 Uhr morgens Abholung möglich (ursprünglich 7:30 Uhr bestätigt).

  • 5/5 Ville U. 3 years ago on Google
    (Translated by Google) Professional and friendly staff at the station. Significantly more pleasant than in the central telephone service. (Original) Professioneller und freundlicher Mitarbeiter an der Station. Deutlich angenehmer als in der zentralen Telefonservice.

  • 5/5 Peter K. 3 years ago on Google
    (Translated by Google) Very friendly and helpful. Gladly again (Original) Sehr freundlich und hilfsbereit. Gerne wieder

  • 5/5 Robert B. 3 years ago on Google
    (Translated by Google) Again very satisfied with the service and the vehicle. Top (Original) Wiedermal sehr zufrieden mit dem Service und dem Fahrzeug. Top

  • 5/5 Gabriella S. 3 years ago on Google
    (Translated by Google) Excellent experience (Original) Ottima esperienza

  • 5/5 M P. 3 years ago on Google
    (Translated by Google) Super correct and friendly, there was even a free upgrade. Thanks again! :-) (Original) Super korrekt und freundlich, es gab sogar ein kostenloses Upgrade. Danke nochmals! :-)

  • 1/5 Frankie H. 2 months ago on Google • 2 reviews New
    I’ve been constantly using SIXT for car rental services and everything was perfect until the last call. 29.12 I’ve booked a car, got the confirmation that the car is ready to pick up, but once I got to the office (~45min road) I was told that no cars are available. I completely understand that it’s not branch personnel fault, but it is fault of the SIXT system indeed. Why did I got the “ready to pick up” email? Nonsense. Next time I will be avoiding SIXT until there are other options, because I can’t be sure that there will be a car reserved and waiting for me. UPD: SIXT wrote below the review to write to their email, but they never responded :) That basically proves my point that they don't really care.
    1 person found this review helpful 👍

  • 1/5 Bianca H. 2 months ago on Google • 2 reviews New
    Service Desaster in Darmstadt and Customer Service I reserved an SUV with snow chains on Jan 4 for pick up at Jan 21 and paid in advance. The plan was to drive a day later on Jan 22 to ski vacation in Austria. At pick up of the car on Jan 21, Sixt could not provide me the reserved snow chains. So the rental was so to say useless, as it is mandatory to drive in Austria in ski areas with snow chains. The lady at the counter in Darmstadt offered to email me later to provide a solution, like picking up snow chains in Stuttgart Airport or in Darmstadt the day after. She or the colleagues in Darmstadt never contacted me again or wrote an email, despite she said the office opens at 8:00. In the morning the next day on Jan 22, 9 am I contacted via the app the customer service. No response. At 10:00 I called the customer service, which was kind and said he will contact Stuttgart Airport. Sixt at Stuttgart Airport called me back at 13:00. But for the car that I got there were no snow chains available and Sixt was unable to deliver any chains to that station so that I could simply pick them up. The only option was to change the car to a car for which snow chains were available. I got told that I need to fuel the car before changing it in Stuttgart and I asked Anna-Marie to check with her Manager in charge if this could not be offered complementary by Sixt, as Sixt was unable to provide me the reserved, paid and contracted snow chains in even more than 24 hrs. And now I even have to offload the fully packed car to receive a new car. She confirmed that the fueling would be complementary. At 16:30 I arrived at the desk in Sixt at Airport in Stuttgart and the manager in duty was not aware of anything that was discussed 3 hours before. I signed the typical online screen that showed the old car left and the new car right. When I checked now my invoice I saw that I got two positions added to my original rental fee: 55 Euro out of hours fee and 126 Euro fueling fee. I contacted the Customer Service that I disagree with those two positions and received the following answer: “your rental was charged as agreed in the rental agreement you signed when picking up the car.” Which is not fully correct, as I was not made aware that there are two positions added. I was made think that I change the car under the same renting conditions. And by the way, why should the renting conditions change, if I only want to get the 3 weeks ago reserved car with snow chains under the same conditions that I reserved and paid. Overall, it leaves the impression of really bad customer care (a) from the Darmstadt Sixt station, the reserved car could not be provided, nobody called back or contacted me again, (b) from the Customer Service that answered my online contact request on Jan 23, 9:30: “Ihre Anfrage ist bei uns eingegangen. Diese haben wir an die Sixt Station weitergeleitet. Unsere Mitarbeiter werden Sie schnellstmöglich kontaktieren.” which is a joke, because at this point in time I was already arrived in Austria. And (c) billing those extra charges against the agreement made. I can not get rid of the feeling that the processes with which Sixt is operating are broken and the customer care comes last. Instead of a smooth vacation trip this rental ended up in much stress, calls and complaints. Sixt can be ensured that this was my last rental with them.


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