1/5 Syah A. 4 months ago on Google • 12 reviews
We
bought
membership
for
the
holiday.
The
place
has
a
great
pool
to
play
with
the
kids.
However
the
treatment
from
the
reception
people
are
awful,
their
rules
and
regulation
seems
to
be
different
from
different
people.
We
were
told
at
first
that
the
cabana
is
first
come
first
serve
for
members,
but
when
we
got
there
the
server
wearing
white
clothes
told
us
that
we
need
to
make
reservation
for
those
cabana.
So
we
went
to
the
membership
table
and
was
told
that
we
can
make
reservation
but
we
had
to
go
to
reception
to
make
the
reservation.
We
went
to
the
reception
and
was
told
we
can
make
reservation
through
email
or
WhatsApp,
we
opted
for
the
WhatsApp.
When
we
texted
them
the
person
responded
saying
that
they
can't
take
reservation
for
cabanas.
That's
already
irking
us
pretty
bad,
because
first
we
were
told
we
can't
make
reservation,
then
we
were
told
otherwise,
then
they
keep
on
tossing
us
around
just
to
make
the
reservation.
After
we
explain
all
that
had
happened,
they
finally
said
that
they
can
help
us
with
the
reservation.
Today,
we
texted
the
same
number
and
ask
for
them
to
make
another
reservation
for
us
for
tomorrow.
And
once
again
we
were
told
that
they
can't
make
reservation.
Good
thing
we
were
still
at
the
club
when
we
texted
the
reservation
and
tried
to
get
some
kind
of
clarification
on
what's
really
going
on.
Then
we
were
told
that
they
were
just
making
an
exception
for
yesterday.
They're
only
able
to
make
reservation
for
non-member
and
if
we
want
to
make
a
reservation
we
have
to
pay
up
front
for
the
minimum
charge,
which
is
2
million
IDR.
I
don't
know
about
you
guys,
but
even
in
a
restaurant
when
you
want
to
make
a
reservation,
usually
the
down-payment
is
500.000,
but
when
I
asked
what
the
deposit
is,
they
said
the
minimum
charge
is
the
deposit.
1st,
That's
a
big
amount
to
be
asking
for
a
deposit.
2nd,
we
have
bought
membership
for
a
whole
week
at
Finn's
Club
&
there
are
12
ppl
in
our
group.
The
membership
wasn't
cheap
so
Of
course
we're
planning
to
go
there
everyday
with
our
kids.
We've
been
there
for
2
days
in
a
row
and
each
day
we
spent
way
above
2
million
IDR,
so
why
are
they
so
scared
that
we
won't
be
able
to
spend
the
minimum
charge
and
asked
for
a
deposit
worth
of
the
whole
minimum
charge.
Second,
it
was
so
weird
how
we
just
sign
in,
just
got
our
cards,
we
asked
which
way
to
the
splash
water
park
and
they
lead
us
there.
When
we
got
there,
we
were
stop
by
the
security
asking
for
a
stamp
on
our
hand.
We
didn't
have
stamp
on
our
hands
because
we
weren't
told
that
it
was
needed,
second
we
were
lead
there.
So
believe
it
or
not,
we
had
to
walk
all
the
way
back
to
the
lobby
and
get
checked
in
and
stamped!
To
top
it
off,
the
lady
who
stamped
our
hands
said
that
if
we
had
gone
through
the
gym,
instead
of
straight
to
the
water
park,
we
wouldn't
need
the
stamp
and
just
go
out
from
the
locker
room
back
door.
Why
is
there
so
many
miscommunication
with
your
staffs????
Everyone
gives
out
different
informations
and
Noone
could
be
accountable
so
that
we,
the
customer
ended
up
suffering
in
the
end.
You
have
ruined
our
vacation
mood
just
in
the
first
2
days
of
our
visit
to
your
club.
1 person found this review helpful 👍