We accidentally dropped our mask in the parking lot and the front desk lady w short hair was extremely rude when we asked for one. If you’re going to require mask for children or adults you should provide one. The YMCA has some of the highest membership cost in the city- cost cutting and having staff be rude over mask is senseless. We have no issues obliging, but simply asked for one and it didn’t warrant an annoyed response.

I have been coming to the YMCA as an adult for the past 15 years. I grew up out west and played YMCA basketball several years as a kid. Norton's facilities are nice, my review focuses on kids sports leagues. In the summer of 2022 my son played in an indoor soccer league at Buckner YMCA. Some games they kept score, others they didn't. He is competitive and the inconsistencies bothered him. When I asked why, I was told that it was not a competitive league. Meanwhile the kids on the field were treating it like the world cup, it mattered to them. Next was fall outdoor soccer. Played our first game missing jerseys. End of season last game presented team with small trophies for players. Small trophies for players, except THEY DIDN'T BRING ENOUGH. Let half of our team leave with nothing while everyone else got a little trophy. It's fine, we could go pick them up at the Y at a later date, once again, completely oblivious, shouldn't have given out anything if only half the team was getting one. Also if you're a participation trophy hater our team was undefeated. So now winter basketball. I was head coach on one team, assistant on another. Neither team received coaches shirts. One team went to playoffs, made it to the finals. Other team put in their best 5 players and the other 5 kids on their bench played maybe a combined 10 minutes in the entire game, one kid 41 seconds. Our team followed rules, put us at a big disadvantage. Pointed this out during the game to the referees, not their business to enforce playing time requirements. Got it. Once again this mattered to our team, left again super disappointed. Everyone was prepared to win or lose, but not be cheated. I recommend avoiding YMCA sports at all costs. This is not the way to teach young kids about sports.

Gym is nice but the child care needs some help. I’ve dropped 2 of my babies off and within 15 mins they call to be picked up due to crying (on multiple visits). When I arrive and ask if a diaper was changed they say no. Things like that make your eyebrow raise. Especially in child care. They are always busy so I understand being swamped , but changing a diaper is the number one thing to look for first. So that was kinda weird to me. I’ll be back to work out but not for childcare.

My nephews have had a swim instructor who is amazing, her name is Lili.Lili is an outstanding swim instructor who has a passion for teaching people of all races and cultures how to swim. Her communication skills are excellent, and she always ensures that my nephews understand the instructions she gives them. Lili has a warm and friendly personality, which puts me and my nephews at ease and makes them feel comfortable in the water. Lili has a strong knowledge of swimming techniques and is able to tailor her lessons to meet the needs of each individual student. She is patient and supportive, and will encourage you to keep trying even when things are challenging. In addition to her technical expertise, Lili also has a great sense of humor and makes her lessons fun and enjoyable. She is always positive and enthusiastic, which helps to motivate her students to keep practicing and improving. Overall, I would highly recommend Lili as a swim instructor. She is professional, knowledgeable, patient, and fun, and she genuinely cares about her students' progress and success in the water. If you are looking for a top-notch swim instructor, Lili is definitely the one to choose!

I live 5 minutes from another Y, but I go out of my way to come to this one. It's super clean, the workout floor is open and large (I never see anyone fighting over equipment), they have lots of fun classes, and the childcare is amazing. My kids love coming to the Y. This location also has an indoor walking track which is amazing since I prefer that to the treadmill. I really can't say enough good things about this Y. Worth every penny.

There is a wide variety of cardio and strength training machines and apparatus. Their childcare options are robust and very helpful to overall family wellness. I also appreciate that the staff is always friendly.

The instructors are very knowledgeable and the front desk staff is always so welcoming. Great atmosphere all around!

Friendly staff at front desk, ends there. Majority of members are too busy texting and talking on their cell phones instead of doing what they actually are there for. These members tie up machines, hog the equipment and have loud phone conversations that could wait. True gym etiquette is almost a thing of the past….

This location is newer and just so nice! The staff is so friendly and the facility has everything you want. The pool is great for the kids and for lap swimming and the indoor track is so convenient. There is a room for nursing moms which is so thoughtful and appreciated. I really can't say enough good things about this location. the kids club is fantastic, I definitely like coming here for every reason

I like swimming there, but it can be busy. I wish non lap swimmers wouldn’t take up a lane doing a water workout. I am guessing that can be done in the big pool.

Super nice and clean. My kids love the pool.

Kids club management has lack of experience and poor customer service, for some reason they charge us for membership but they are picky when it comes to children “infants” particular, they take only adult minded kids ! Funny isn’t?

Nice staff and facilities. They only have three lap lanes but that keeps the high school swim teams from taking over the pool.

I usually enjoy coming here for classes and pool but lately the pool has not had the staff to be open so I rarely bring my kids anymore, then today when I was waiting for the pool to be open bc newsflash it was closed when it said it was open, Nadia told me all members need to wear shoes, not a big deal but sorta of a big deal and petty to me bc that was also the same supervisor that was suppose to reach out to me when I told them kids were not being watched in kids club and were making out and she never did.....definitely inappropriate but yeah let me put my shoes back on, really close to quitting the y and going to crunch.

Inspiring fitness instructors and classes. Modern and well equipped facility to support a wide variety of fitness goals.

Staff was friendly and facilities were clean. I enjoyed using the pool for exercises. I was also happy to see several bottles of cleaner and towels to wipe down machines after use.

I really like the diversity of equipaments and classes. The staff is very friendly!

Water fitness classes at Norton Commons YMCA keep me happy and healthy. Instructors are enthusiastic and energize exercise with music. Staff is always friendly and welcoming. The YMCA is my neighborhood Cheers!

GREAT place to work out! Excellent facility and super staff!

H20 aerobics with Sherry Oliver instructor....FABULOUS CLASS...on flip side they need a livestrong program...

Great staff, clean facility, easy access. We love our YMCA

Water Forever Fitness and Chair Yoga classes are ideal for my Knee Replacement recovery. The staff are friendy and the facility is well cared for.

The staff is always friendly, welcoming and happy to assist if you need something. I love the camaraderie of the group exercise classes. It makes exercising fun!

Love the location in Norton Commons. There is a wide variety of equipment and it new and up to date. Best of all - the STAFF!

Love the generous-sized pool. Justine is the best swimming instructor (we took private lessons!); she communicates well with children and is thoughtful, made sure we knew there was no pressure to perform to a standard, and now my child is a confident swimmer, moved up steadily to a green necklace!

Its non-profit organization and great fitness centre. We love the warm pool.

Love the Norton Commons YMCA. Great facility, Friendly staff, great feeling when I walk through the door to work out.

Friendly staff, very clean facility. The facility is great if you have kids and want to work out. Well worth the cost if you take advantage of everything the facility has to offer.