1/5 Gabriella H. 9 years ago on Google
Upon
arrival,
everything
was
kicked
off
to
a
great
start.
Friendly
people
ready
to
accommodate
us
even
though
we
arrived
early
and
wasn't
time
to
check
in
yet.
We
requested
a
non
smoking
room
and
were
told
that
they
only
had
one
nonsmoking
room
so
we
would
have
to
wait
until
that
guest
checked
out.
So
we
put
our
stuff
down
into
a
smoking
room
until
that
guest
was
supposed
to
check
out
and
then
we
could
move
our
stuff
over
to
the
non
smoking
room.
Come
to
find
out
a
few
hours
later
that
derma
allowed
that
other
guest
to
keep
that
room
for
one
more
night
because
that
guest
asked
her
"please".
If
a
guest
was
supposed
to
leave
at
a
certain
time
and
it's
reserved
for
someone
else
at
a
certain
time,
why
would
she
allow
them
to
stay
another
night
and
not
notify
us?
We
didn't
want
a
smoking
room
and
since
they
only
had
one,
we
were
really
upset.
When
we
tried
to
talk
to
derma,
she
asked
us
if
we
wanted
air
freshener
for
the
room….NOO…like
obviously
something
needs
to
be
worked
out.
They
ended
up
giving
us
$25
fee
back
for
the
late
check
out
for
the
next
day…which
is
at
least
they
could
do
for
the
inconvenience.
When
we
asked
for
fresh
towels,
eyes
were
rolled
from
management.
Later
on
in
the
rooms,
there
were
cockroaches
in
the
bathroom.
When
we
went
to
checkout,
I
brought
it
up
to
managements
attention
and
she
pretty
much
called
us
liars
and
got
really
defensive.
We
never
once
called
her
out
of
her
name,
and
she
started
saying
why
are
you
calling
me
a
hooker?
She's
delusional.
Terrible
customer
service…
And
to
top
it
all
off….
The
staff
that
worked
around
the
hotel
were
whistling
and
catcalling…making
me
and
my
sister
uncomfortable
and
one
of
them
gave
me
the
middle
finger.
Very
unprofessional.
I
had
a
terrible
experience
here
while
I
was
trying
to
enjoy
my
vacation
to
Florida.
I
would
never
come
back
here
and
I
DO
NOT
recommend
this
place
to
anyone
looking
for
a
place
to
stay.
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