Let me enlighten you, having toiled in the hospitality trenches, front desk no less, for five plus years – heed my words: STEER CLEAR OF THIS GODFORSAKEN HOTEL AT ALL COSTS. You think my critique is harsh? Think again. I was part of a wedding party that booked numerous rooms for my sister's big day. All rooms were under her name, the bride. Common sense, right? Wrong. Little did I know, this inflexible, unyielding hotel had no room for reason. In the aftermath of the wedding festivities, as we, the guests, returned to our rooms, I found myself locked out of mine after a brief detour to the bride and groom's suite. A simple request for an extra key turned into a nightmare courtesy of Del, the Night Receptionist. I provided the room number and the bride's last name, my twin sister, mind you. Yet, that wasn't sufficient for the Night Agent extraordinaire. Rolling his eyes, he declared, 'No, if you're not registered, no help for you.' I, in vain, explained my role as the bride's brother, part of the wedding party. But Del was impervious to reason. 'I can NOT help you,' he spat back. Frustrated, I disclosed my own experience as a hotel front desk agent, expecting empathy. Instead, he summoned security. Flabbergasted and angry, I vowed to return with ID and room key for a mere apology. But Del, oh, he remained steadfast in his rudeness, citing some absurd 'policy.' In all my globetrotting and hospitality experience, never have I encountered such blatant insolence. This hotel, with its preposterous policies and contemptuous staff, deserves no patronage. From the depths of my heart, I hope they reform, but as it stands, no wedding party should subject themselves to this establishment, period."

Food was fabulous at the retirement party we attended yesterday! (Some of Boston's best known TV meteorologists were on hand, like Harvey Leonard, to give a send off to Glenn Field of the National Weather Service.) Some of the very best salmon I've ever tasted at any restaurant! The sauce was sooo good! My wife raved about the chicken, too. And I also very much enjoyed the spinach and strawberry salad, something almost nobody offers. The chocolate cake and fresh fruit were first class as well. Definitely not the usual hotel buffet fare here! Compliments to your chef! (We did not stay here; only attended the party so can't comment on much else.)

I didn't stay at the hotel but I provided sound (PA) and was the musician for a 3 evening event held here. Staff was friendly, polite and helpful... and the hall proved to be safely secured during unscheduled times, allowing me to leave equipment for less transport and setup each day.

I don't travel all that much, but enough that I can recognize great service when I receive it. So many hotels these days have cut back on staff to save a buck. My wife and I were impressed that the property was so well-staffed. The room was very comfy. Here are a couple examples of excellent service. We had breakfast at the hotel. My wife and I are vegan, so we stuck with a few items at the breakfast buffet that appealed to us. The staff in Zachary's noticed and charged us for a continental breakfast, not the full buffet, and did so without being asked. When we checked out at the 4:00am to catch an early flight, I managed to leave my headphones in my room. I called from the airport when I discovered my oversight and bright-and-early Linda immediately dispatched someone to the room, got the headphones, and they were shipped back to me...the same day. When we visit the area to spend time with family (granddaughters!) there are properties that are closer...but we tried the Four Points and were most impressed. The extra 10 minutes' drive is a very small price to pay for such good service and a most comfy room. Thanks, all y'all!

I stay at this hotel often and I’ve never had an issue with the staff. Today, my key would not work on the door (which I later learned was because one of the kids put the latch in the door). I went to the front desk to let them know the key would not work and LYNDA, the woman I spoke to, was incredibly rude. I let her know the card was near a phone and perhaps that is why it did not work and she rudely stated that it was not because of that and I said okay, I was not sure I am just trying to provide you with all of the information. She then asked me for my ID to get a new key and I said it was in the room and she rudely said well she could not give me a key. I am in gym clothes coming from breakfast, why would I have an ID on my person? LYNDA then said well we can’t give you a room key. I’m now standing there in disbelief. At this time LYNDA turned her body sideways and became dismissive in her words and body language. Before providing the solution which was walking up with one of her colleagues to get my ID, she had to make sure was rude, dismissive, and ignorant with her body language and words first. She then asked her colleague to walk me to my room to get my ID. Why was that not immediately the solution? What was the attitude for? Her demeanor and tone were incredibly inappropriate. She is not suited to be at the front greeting people. Again, I’ve always been assisted and welcomed by very friendly employees and I’ve never had any issues during my stays at this hotel. LYNDA should probably be moved to an non-front facing position. I appreciate the security and safety concerns, but LYNDA could have started with the solution, instead of being incredibly rude and disrespectful. 01/20/2024 In response to management, as I stated in my review, I understand and appreciate the safety guidelines, but those guidelines do not provide your staff with a license to be rude and disrespectful and turn their body away from a customer before providing a solution. I also want to note that while I sat in the lobby waiting for my cousin to check out of her room, LYNDA was incredibly unprofessional in the front talking loud enough for me to hear while seated in the waiting area complaining about certain colleagues, the schedule, and more. I’m going to say it again, LYNDA should not be interacting with customers. Her behavior was some of the worst customer service I’ve ever experienced.

I attended a two day training in the conference center and stayed at the hotel for two nights. The facilities are modern and very clean. The beds and pillows were very comfortable and the food at both Zachariah's and One Bistro was so good. The snacks and beverages supplied in the conference center were also great! I would recommend this hotel to my friends, family and colleagues.

We had our wedding there. Great venue! Excellent staff! Stayed overnight. Great rooms Friendly staff. The restaurant , One Bistro is also excellent! Great experience!!

A well run hotel. Staff is attentive, friendly, and helpful. Both restaurants are very good. Would definitely stay here again when visiting the Norwood area.

The hotel amenities are very good and you have an electric car charger 5min away walking. However the service is horrible. In breakfast we paid the bill and the waitress checked the bill in front of us and questioned a 12% tip (note it is a buffet). Had never seen something so disrespectful.

This was my 2nd time at this hotel, and this stay was just as good as the first. Room is immaculate. Staff at front desk is very friendly and accommodating. Room is very large. I only wish they had a couch as there appears to be enough space for one. Location is great with lots of restaurants in the area.

Amazing hotel, staff is professional and attentive. Hotel is clean and has 2 amazing restaurants. Nice pool and a little nature walk in the back. Excellent experience

Would highly recommend this hotel. It was Clean, well maintained, upscale feel with a lot of amenities to enjoy. I had booked this as a last minute little getaway and was pleasantly surprised. It had a nice restaurant and bar and a breakfast area located inside the hotel. There were also many restaurants and a stop and shop within a 10 mile radius for more options. Quiet and relaxing night away from home.

This is a review purely of their breakfast buffet at Zachariah’s- it’s fantastic!! The selection and quality of the foods offered is fun and exciting. I love buffets because I can have a little of everything, I’m so so pleased Four Points was able to pick this back up after Covid!! The staff is wonderful, this time I specifically was helped by Bernice, who was friendly, flexible, attentive but not hovering, and knowledgeable. Her coworkers have been lovely the other times I’ve come to breakfast here.

Decent enough. I had to stay here during a home remodel. Room was fine but their phone system was down the entire time I was there, which meant you could not contact the front desk for anything. I tried messaging them using the Bonvoy app, but no, they don't bother to check that. In this day and age how a phone system can be down for DAYS is beyond me. It was just weird.

Our company recently had a seminar for our clients and prospects in this location. The event was a big success and this venue and staff were just great. Their entire team was very accommodating. A big kudos to Meryl, Holly, Debbie and Larry as well as the front desk staff.

Good hotel with lovely staff and decent sized rooms. The pool was lovely, and plenty of parking. Breakfast is basic but well presented and service with a smile.

I liked the location and its proximity to my office. The rooms are clean and comfortable, and I like that there is an on-site bistro. I am not typically a picky person, because I understand and always sympathize with my colleagues in the hospitality industry. I am events professional, and I was recently hired by a company that does quite a bit of business with this property to manage ALL of their events globally. So it saddens me to say that I am not sure how I feel overall about this property based on my first experience. Upon check-in, the vibe was not great. I just didn’t feel welcomed. I almost started thinking that maybe it was a race issue. I got over that though, you never know what kind of day a person has had. I then decided that instead of going out to eat, I would try the bistro. The hostess seated me at a nice table outside, it was lovely. My waitress took my order, we exchanged a couple of niceties, she brought me my order and then disappeared. I literally sat there wondering whether she was alright. Another waitress came out to check on me and when I asked if the waitress that started serving me was okay and whether she was still there she replied”she’s still here, we all work together.” Okay sounds reasonable, I guess. Listen, I like to be polite to everyone I meet, especially anyone serving me food, so this was not an instance of me being rude in any sense of the word or high maintenance. I’m pretty laid back in gen. There just have been very strange interactions from check-in (where I got a room with a lovely view of the A/c systems on the roof) to dinner, where I was completely ignored. I am looking forward to checking out in the morning and researching other properties for my employer to consider for future events. Inclusion is paramount. Nuff said.

We had my son's Bar Mitzvah at the Four points by Sheraton, Norwood. Jayme Dalipovic was our event coordinator and she was absolutely outstanding. So helpful and organized. She made our event a great success. Thanks Jayme - and thanks to all your staff too!

This is a great hotel to stay at. Everyone was so nice; room was clean; food in the restaurant was delicious. Additionally, there was a short nature walk on the premises; there was also a lovely waterfall.

Fabulous place to stay when in Norwood. Rooms are very clean and the staff is very helpful. It's January here and temperatures are dropping dramatically and the baseboard vent heater isn't working, but they are trying to get it fixed ASAP. The heater in the room works well though.

This place was great. The hotel was massive and beautiful. The bed was nice soft and comfortable. They provided a fridge and coffee maker. Wish they provided a microwave. They were kind to provide us with a roll away bed. Bathroom had all the amenities it needed. My one complaint is I did find a couple of hairs in the shower. Staff were kind and friendly.

We have been going to this place for YEARS and it is great. The staff is great and always so kind. The rooms are absolutely beautiful and cleaned. The location is okay but it is located next to a little highway so it can be noisy. The food is amazing stop by the Bistro for some great food and the buffet in the morning is great and has much to choose from. Would I recommend this to a friend? Yes!

We stayed for a couple days during school vacation, looking to have something for our girls to do. The hotel was immaculate, the pool was clean and the hot tub was hot! And everything was open and staffed. We had the breakfast buffet which was included in our room. It was way more than we expected and one of the reasons we will be back. There was something for everyone from oatmeal to a staffed omelets bar and fresh fruit smoothie. The girl swim and had a blast it was the perfect staycation!

Exceptionally clean and well maintained hotel. The pool area was also exceptionally clean, pool was warm and the jacuzzi was nice and hot. The only thing was that our heating unit was a little loud when it would turn on but other than that this is one of the best hotels I’ve stayed in. Everything went smooth at check in and staff was very nice. I will definitely be back!

Truly a 5 star experience! Diana at the front desk was so incredibly helpful in moving me into a quieter wing so I could enjoy a peaceful evening. Every team member I encountered walking through the hallways smiled and said hello. The air did feel more pure in the hypoallergenic room with the air purifier. The bed was incredibly comfortable. It felt like resting on a cloud! My room was pristinely clean and updated. The jacuzzi in the pool area is massive allowing ample space between guests. I appreciate there being lifeguards on duty. My foilio upon checkout was exactly as I expected. It’s nice that they offer grab-and-go food options, however it’s a bit of a hike depending on room location so I’m looking forward to room service to be available again as this is one of my favorite hotel amenities! Overall, it was a great experience. I will absolutely be returning for my next self-care staycay!!

Nice hotel with very fine luxury. I liked how everything was very luxurious and the pool was very nice and again luxurious felt like a palace kind of. It was a little weird that they didn't include breakfast but overall good

Great service from front desk agent upon arrival. The room was wonderful; looks like it was recently renovated. Had a great dinner and service at One Bistro. I will definitely be returning!

Stay-cation......probably the cleanest hotel I have ever been to....room, hallways, elevator, lobby and restaurant....everywhere. All the staff is great (Lynda and all the others at the front desk). Housecleaning staff should be commended by management....seriously. Restaurant staff always smiling picking up food. I travel from time to time,, and this chain (and others) should adopt whatever is going on at this hotel and put it in all their hotels. It's that good.

TERRIBLE EXPERIENCE. BEWARE! Your credit info is NOT SAFE HERE. The accommodations at this hotel are great, but the management team provided me with a one star experience. Upon check in, The hotel did not protect my banking information and charged $911 of my money for a complete stranger's 4 night stay; a charge that I never authorized. The charge I was expecting was $154. The Four Points draining almost every dollar out of my checking account has now created undue financial complications for me. None of the managers I spoke with were apologetic or concerned, they could hardly feign enthusiasm for hospitality. They did all greet me and approach this huge issue with annoyance and condescension. I was excited to celebrate a dear friends wedding, but instead many of the moments were missed because repeatedly I had to ask the managers for help, of which they were not very eager to provide. I am a small business owner, and this awful experience has left me strained. I now have to wait for the hold to be released, and cannot even pay for groceries or gas. The hotel robbed me of moments and money. The $911 will eventually return, but the moments missed will not. Hospitality is not their strong suit here. Hostility definitely is. If you are searching for a wedding venue, BEWARE of this location. They will not go above and beyond to rectify horrible experiences. They will do the very bare minimum, if you are lucky. Edited to add; almost 72 hours after the hotel drained my banking account for unauthorized charges, the hold on all of my money is still there. This hotel hasn't reached out. Usually, I only come to google reviews to share great experiences, but Four Points in Norwood and members of their management team warranted an exception. I spoke to Diana again on Monday morning, and can guarantee to every other person who reviewed her lack luster customer service, the hotel hasn't done anything about it. Your review didn't make a difference. I will wait for a representative from the corporate office to call me.

One of the reception staff members was super nice- she helped me with a small bag I needed, and was quick and smart. The hotel property /room didn't feel like that of a marriott. PLASTIC GLASSES(super thin local ones)!! I was shocked by what they had kept in the room. Never experienced that in a hotel room. A senior male person at the buffet was lovely, super nice and warm. People were great, property/rooms not so much.

My boyfriend and I are from NY and stayed here for 2 nights while we were in town for a concert, and it was the most amazing 2 nights. The room was immaculate, the bar was a very nice touch, (nice having a cocktail after a 7 hour drive while we waited for our check in), the pool and jacuzzi were gorgeous, and the breakfast buffet was delicious. (Especially the smoothies) And our waitress was an absolute sweetheart. 10 out of 10, would definitely recommend!!!

The venue plus hotel was a great idea. If you want a "close to Boston" booking that still feels more higher end without breaking the bank, this is an option. It's not walking distance to any city nightlife. You'll need a car.

Front desk was helpful. Rooms were super clean and seem to be well kept. Breakfast was a let down and over priced for fruit and a choice of pancakes or waffles. There is other stuff but nothing over the top. I would recommend staying here for the service and rooms, for food there is alot around with in a short drive.

I had an amazing stay. The staff was extremely friendly, particularly at the restaurants. The room was comfortable and spacious. It was easy to work and still have space to relax. I give my highest recommendation to One Bistro! The seafood chowder was outstanding.

Room is clean,comfortable and quiet. Loved the morning jogs around the place. This hotel has a pool and a basic gym to burn off the fats from the delicious restaurants around the hotel within walking distance. Staff is polite, and willing to help. All you need to do is to ask. Shutter service is provided but it's limited to weekdays and non public holidays. The cafe at the ground floor, One Bistro serves good food too, it has a special menu that changes daily.

Great location, good service, they still take care of COVID cleanliness, wipes available to clean with, and sanitizer in many locations. King size bed very comfortable, selection of comfortable pillows. Refrigerator in room. Room not huge but big enough for a short stay. They had coffee available in room and on first floor, pantry with snacks, and restaurant on location. Front desk ver efficient and friendly.

We booked with the Four Points by Sheraton in Norwood a little over two years ago for our wedding of 70 guests in December of 2023, after looking for a high value, reasonably priced venue in the Boston area. We were immediately impressed by the professionalism of Mindy Keyes, who knew every detail of the venue and how we could easily bring our vision to life. It’s hard to imagine that you could even get a better deal for your money anywhere else, especially when you consider that the service charge and tax is already baked in. They offer multiple packages to fit all shapes and sizes of weddings and the best thing was EVERYTHING was included in the one price. When I say everything, I literally mean EVERYTHING! Their packages not only included the use of the rooms or food but also included Flowers, DJ, and cake services as well! If you want to add on to what your basic package offers, you can even do that as well with each vendor! The bottom line is, on the day of your event, Four Points by Sheraton Norwood shows up and executes flawlessly, from the decor to the food, to the event management. We have been getting non-stop compliments from our friends and family about how awesome the wedding was and how much fun they had. We can’t thank the team from Four Points by Sheraton Norwood enough!