Money making factory. I was just a number for them. Don’t waste your money, health and time. Nobody there really cares about people dealing with stresfull issue of infertility. And nobody is interested in helping couples to achieve positive result with minimum ivf attempts. All what they are interested in is you coming to them again and again so that they could get from desperate couples as much revenue as possible. No proper communication. No assistance in making well-informed decisions that would be the best for each individual couple. Despite immaculate facilities i never felt so lonely in my infertility grief and so not looked after as when i entered Genea’s door. Despite the highest ivf cost in Sydney they don’t provide results of pre-ivf and all following blood tests. Probably to prevent people from seeking second opinion. Communication during ultrasounds is poor and very limited. All other communication is with nurses and not directly with doctor. What does not help to build relationship between doctor and patient, and limits the chances to ask important questions to doctor when making important decisions. As a result i regret making two big decisions that appeared to be wrong specifically in my case. But doing ivf for the very first time i couldn’t have known the things and nuances what my doctor knows after many years of work as fertiliy specialist. My doctor made their decisions without explaining much. If first 2 pre-ivf consultations were ok, the further communication was upsetting. Important things were said on the go, quickly and abruptly without much dialogue. I was meant just to read some very basic info provided and to follow what they advised without questioning it. Absolutely zero interest in me and in succesful outcome for our family. Due to ridiculously exagerated covid measures husbands are not allowed to be present during embryo transfer. Although the theatre is spacious enough to accomodate safely 5 people (doctor, nurse, embryologist, female patient and her husband/partner) without compromising safe distance requirements. Even more people could safely be there. Male partners are simply excluded and ignored. What only adds to overall feeling of indifference of that place to the struggles of the couple. And as a chery on the top is their idiotic portal. They refuse to send all important information to the private emails. Instead they upload all forms and communication details with nurses into that portal for which you need separate login - overexagerated security what is very inconvenient for patients. The access to photos and videos of embryos is given for only limited time (if i remember correctly, only for 1 month). 2 failed ivf attempts and lots of regrets selecting Genea. The indifference of that place and its employees to pain and struggles of infertile couples is as upsetting as their price list.

My GP recommended me to them and I have done a lot of cycles with them. But based on my experience, I wouldn’t recommend them to my worst enemy. Staff appear to be inexperienced they always have to jab me at least twice for my blood test then tell me I don’t drink enough water, I have bruises all over. For the Ultrasound scan, I usually need to rely on my luck and hope I get someone who knows how to effectively do their job, otherwise the scans are hit and miss and then it’s somehow my fault again that the scans are not clear. And don’t get me started on their communication. You are talking to nurses constantly but they have very poor internal communication within the team. First they didn’t update my address and mail with personal information being sent to the wrong place, missed medication orders and error with packing and delivering medication. This time it was my husband’s fault for not checking when he picked it up. So we ended up driving around Sydney to pick the missing medication only to find the pharmacy had no idea and had to convince them the order was legitimate otherwise I couldn’t go through with my surgery. How is this supposed to be acceptable? Are we just another dot on your revenue target graphs? Playing around with people’s hopes and dreams just to make a buck is not okay.

I reached out to Genea mid-2021 to begin the process of becoming a mother. The fertility specialist that the team recommended to me was awful. He left me in a state of complete and utter distress and terror at thinking I might go into early menopause. Absolutely no follow-up from him or his office. Horrific way to treat a completely healthy 29 year old woman with no history of issues. I do not recommend this clinic - terrible judgement in recommending fertility specialists.

I went through one round with Genea before moving to another clinic. The whole process was very impersonal. Seems they just churn everyone through there. My doctor didn’t even read my notes before we had a zoom consultation and was incredibly unprofessional. No one advised me I had a low ovarian reserve or what that meant expectation wise and outcome for an egg freezing cycle. I had to request to speak to the doctor when I was mid cycle as again I felt like I didn’t know what was going on. I ended up cancelling and going to Adora. Amazing doctors, same drugs and process (with better communication) and 1/5 of the price. I just can’t fathom how they can mark their services up that much in comparison. The well styled waiting room surely isn’t worth the cost. Please reconsider if you are thinking of going to Genea.

Average experience at best. Two cycles lots of expense and lots of anxiety and no result. Success rate is low for all these treatments no matter what they say prepare for a long hard journey. Natural treatments including less stress and supplements worked in the end (years later).

While the experience my wife and I have had with Genea has been mostly pleasant they are by far the most expensive in Sydney for fertility treatment. To add to frustrations they have an extremely difficult and time consuming portal that you must log into several times for paperwork and communications. While i appreciate privacy is of importance i dont feel its necessary.

Average experience at best. Six cycles lots of expense and lots of anxiety and no result. Success rate is low for all these treatments .The circle is keep going although the public holiday is coming. Disappointed... Six cycles three to four times is miss ovulation.. May I continue.....

I turned to Genea after two failed cycles a bulk IVF somewhere else. At first I found the cost in Genea was a lot higher, but later I felt it worthed the money. Dr Mark Livingstone must be very experience who made me succeeded in my first trial in Genea. During his leave, Dr Phua covered his duty and did the egg collection for me, who was also nice and professional. Now I am 20 week in pregnancy. Everything is going well. Staff in Genea are helpful and friendly. I would recommend Genea to others.

Kent Street clinic has great facilities, always clean and tidy. Luck of the draw with daily staff there though. Reception is either really nice or super catty. Nurses are either fantastic with needle work and completely painless or atrocious, hurt and bruise you terribly. Not the best start to your morning when you have to attend the clinic daily. I appreciate that your results are kept secure, but transfer of information between clinics is more difficult than it should be. Unnecessary stress overnight put on yourself waiting for test results because of a digital system which should be automatic. Takes multiple calls and waits on the phone between both clinics to see where your results are. Even reminding the receptionist to “please send the results to Newcastle” is met with a sarcastic response of “well yes other than yesterday it should happen”. 4 times I’ve waited nervously overnight until the middle of the day to find out my results. For the price you pay, it really shouldn’t be this difficult. Do better please Genea.

My treatment at Genea has been absolutely wonderful, even though I had just moved interstate and was renovating a house the entire cycle. The sheer logistical nightmare of off-site monitoring, getting the trigger shot, coming back to Sydney for egg collection was made so much easier through both the Genea app and the fantastic nursing team. This was my first round of IVF, so I don't know what other clinics are like, but the entire team at Genea from reception to the doctors have been just so caring and amazing. Then there's the app to see what you need to do each day, plus being able to see our embryos through Genea Grow. Thank you team!

Saw a fertility GP for reproductive health assessment and ovulation tracking. Nurses are lovely and professional! Very informative at every step. Unfortunately, it was extremely challenging to get hold of our medical records. Multiple phone calls, and emails were made to request them. (Almost to the point of begging). If you are thinking of doing IVF with Genea then it should be no problem. But if you are thinking of seeking a second opinion from another clinic and then be prepared to fight for your medical records. Very disappointing and stressful experience.

Dr Ying Li was absolutely wonderful. We highly recommend him. We recently saw him and he was the type of fertility specialist we wished we had seen at the beginning of our journey. He is extremely knowledgeable, experienced and caring. He gives you up to date evidence to back up his opinions and explains complex issues in a very clear and simple manner. He answered all our questions and made us feel empowered from having that knowledge. His receptionist Patricia is so personable, efficient and prompt to reply. It really makes the whole process so positive. Thank you Patricia and Dr Li for being so proficient at what you do as well having great people skills. In the field of infertility, this is really important as you are dealing with people who are vulnerable. A really valuable asset to have.

I had a fantastic experience with Genea, all of the nurses and staff were extremely helpful, friendly, kind and patient. At all times I felt supported and cared for, which was extremely important when going through such an emotional and at times stressful process. Everything was streamlined beautifully and well coordinated which allowed me to cope with it all much more easily. Obviously reproductive services can be a fickle thing and it doesn't always go according to plan, I had my own experience with this along the way, but the nurses were very sympathetic and informative which helped me to keep going and I have nothing bad to say about my experience. Would thoroughly recommend using Genea for anyone needing fertility treatments time and time again, no doubt about it.

Lovely, warm and informative nurses, have felt supported every step of the way through the IVF. Beautiful clinic. The app has been so helpful to receive information. Can’t fault my experience to date. Thanks so much!

After spending over $20k I requested my medical records because my doctor retired and they are charging me $80 for my medical records. I am shocked they are legally allowed to charge to give me my own medical records!

We owe this place everything. A beautiful family, nurses to answer our issues around the clock and Dr Livingstone is just amazing. I cannot express how fulfilling our lives are thanks to what goes on in this place. I would give a million stars if I could.

Nice and relaxing treatment rooms and clinics. Poor service, no humans to speak to just automated messages and instructions in an App - which is great until they get your meds wrong and you've paid thousands and don't know what to do next.

Early 2021: Had a few tests done here, I found them to be very professional and organised. Good rooms, good communication between staff, clearly explained. I lost my results and a year later they emailed them to me again. Much better than an experience I had with Monash IVF a year later. But by others' reviews, appears to be a mixed bag / luck of the draw.

Outstanding staff, streamlined processes, advanced technologies. Each point of contact with the team (reception, scientists, nurses, etc.) was easygoing, and all were respectful and had fantastic "bedside" manner.

I have found Genea to be great. Their fertility specialists and staff are very caring and knowledgable. I am one of the lucky ones who had success quite quickly after starting IVF with Genea after years of infertility, multiple miscarriages and PCOS. The other areas of Genea such as the fertility GP and medicated cycles or ovulation tracking are also worth looking into and good areas to start with when having difficulty with falling pregnant.

I am definitely one of the luckier ones, I started my IVF journey with Dr Bowman, who was amazing and explained a lot of old issues to me which was never explained properly to me. I got pregnant on my first round of IVF and I now have an amazing little boy. I have just finished my second round and I am expecting again. I was pretty nervous this time as Dr. Bowman had retired, but I went with Dr Cheryl Phua who took over from Bowman and she is just as amazing as him. Made me feel so at ease, so nice and friendly. I would like to say thank you so much to both of them and also to the whole team, nurses, scientists receptionists everyone, you are all amazing and make this hard journey so much better.

Staff are so friendly , and professionals. Building is so clean and good facilities. Great decoration. Service is so fast and will meet your expectations. Highly recommended

Amazing team at Genea! Very professional, clean workplace and very friendly staff and nurses. I had a great experience with Genea!

I recently finished a cycle of egg freezing with Genea Horizon Sydney CBD. The level of service and care, from the initial GP consult through to after the day surgery, was exceptional. The entire medical staff including nurses, pathology staff, GP, gynaecologist and anaethetist were all kind, friendly, patient, personable, thorough, caring, and didn't rush me. Importantly, they were obviously extremely competent! They were always transparent about risks and expectations. Nurses either always answered the phone or called back quickly. Every other staff member including Receptionists and Pharmacists were friendly and helpful. Egg freezing is a complex process and I was always informed by phone about changes to treatment. The Genea app was always updated to be consistent with what I was told verbally. Information was well written in plain English and simple language. I find good communication is often missing in healthcare, but Genea has it mastered. The retrieval procedure and my entire experience in the day surgery was completely seamless (and successful), with no complications, minimal pain and kind staff. That afternoon I received a call from the embryologist and a nurse. The following day I received a call from the specialist. A week later, a nurse phoned again to check in. I had multiple risk factors and next-to no support throughout the process, but I felt extremely well cared for by Genea staff. The fees charged were as estimated, and even cheaper than fees cited in the media. I can honestly highly recommend Genea Sydney cbd.