Do not,I repeat do not ever get a membership with this scam of a gym. Their employees are the most incompetent I've ever witnessed in all my life. Their management staff is lowbrow and rude. I've canceled 2 memberships from this gym 9/1/2021. Paid the cancelation fees which are on my bank statements. But youfit continued taking money from my account. I've tried showing them the proof only to be told there is nothing they can do. I would have to contact their cooperate office. I've tried that with no assistance whatsoever. They've even gone as far as putting my account into collections. I don't owe them one penny and have the proof,but they will not comply. I think there should be a class action against this sham business. So buyer beware do not join this sham of a gym. Also the ceo's name is Brian vahaly ex tennis pro. And the major share holders are Birch group capital out of New York. We should all get a class action and sue them for fraudulent practices.

Do not DO NOT get a membership here. I cancelled in 2019 and they called me saying i owed money, even though I had canceled. They said that I had no record of cancelling. Now I am having to dispute this with my credit card company as YOUFIT is essentially committing fraud. Pay an extra $10 elsewhere and have a reliable company. Even planet fitness is better than this joke of a company.

This is ridiculous that I'm trying to reach corporate and no answer. They just want to chat and when I put in my complaint they have asked for my email 4 times n its a cycle.

I use to be a member with Youfit before covid hit for years. I really liked the gym and since now there are no masks mandates I decided to join again. I paid 43 dollars on May 3rd 2022 for dues and enrollment. On May 16th my monthly dues start so I have to pay again 27 dollars and change. Then in 60 days I have to pay yearly fees of 50 dollars and change. So I go to cancel and I have 3 days to cancel according to website and note I haven't worked out once and was told you can cancel because it is before 3 days but you can not get back the 43 dollars. 😡

YouFit is now mad that content creators are getting more followers than their personal trainers. Maybe you should hire those content creators to train your trainers and you may garnish better results.

I have been a member at You Fit since 2009. I called the location in Deerfield Beach in May to ask them to freeze my account. They told me it was frozen indefinitely. I repeated it back to them. June was the only month I wasn’t charged. In July I got charged more than double my normal and I called back. They said my freeze fell off when they opened the gym back up, but told me it would be frozen again. In August I got charged again, so I called them back. I actually did receive a refund for August. They told me my account was frozen and don’t understand why it keeps falling off. In September I got charged yet again, which was more than I normally pay per month. When I called back the gym to see what is going on I was then notified that they never did put a freeze on my account. Whoever I spoke to looked through the notes on my account and said I had never requested a freeze because nothing was notated. Also she informed me that they aren’t offering a freeze on accounts anymore, but from the start that’s what I was told. This information is extremely misleading being that I was told it was indefinitely. “Until I’m comfortable with coming back in.” I called every single month stating that I wanted my account frozen and asking for a refund. I feel that it’s not my fault that the workers are incompetent and just because it wasn’t written in my notes, they are basically calling me a liar. Your employees need to be better educated on what the procedures are. Common sense would tell you regardless if they wrote it or not, I call monthly asking for a refund. After eleven years it is disheartening the way I was treated because I’m too scared to leave my house due to Covid. I have since cancelled my membership. I’m looking for a full refund of all the monthly charges accrued, kindly. I have written three letters to your corporate office yet this never gets resolved. When I call my local gym, they can’t help me.

My gym (Gainesville, FL) closed in March and I was charged in April. I was told I would receive a free month when they reopened. I was charged my annual fee in July and when I called about it, the employee told me my account would stay frozen until I came in to workout. I even verified with her multiple times that's what she meant. Last week I was charged double and when I called it was apparently for June and July. Multiple times I asked to speak to the store manager and he wouldn't come to the phone and never called me back. The employee told me they would not be processing refunds even though the employee gave me the wrong information. I would have just come in to cancel if I was going to be charged without going to the gym. I have emailed, wrote on Twitter, and tried calling the 888 number and ironically I can't get in touch with anyone. All I want is a refund as I'm unemployed for the unforeseeable future.

How do you give zero stars?? Got a call 3 days ago that they couldn't charge my card for a membership that I haven't used since 2019. I kindly told them I no longer go there and they asked if I wanted to come back. The answer was still no. Today I have a $200 charge on my bank account!! This is fraud!! Nobody answers at corporate and the local office is SO RUDE!!!!! Obviously I have to dispute this with my bank. YouFit shouldn't be in business. This is FRAUD!!!!!

I relocated from Ft Laud to San Diego and since there are no locations in San Diego I cancelled my membership and paid the $10 cancellation fee. 9 months later I get a notification on my credit report that there was a collection from Youfit. Not one single person from Youfit ever called me so I assumed everything was fine. There is a reason they only have 1.4 stars average. BEWARE THEY ARE FRAUDULENT.

Beware of the davie gym, I cancelled my membership February 2019 and they are calling me saying I owe money I paid my balance with Laz and apparently he is no longer around

Bad customer service

I have been out of work for 12 weeks with a major surgery. Brought in paperwork for membership to be canceled or paused. My account was charged $88.23 on May 24th. Was told by the GM Ruben that I needed to dispute the charges. That was on May 26th. Today June 2, 2022 My account was hit for another $97.23. I went in to the gym and was told there was nothing they could do to give me my money back. This is Fraud.. Calling the States attorney and also the consumer affairs division and contacting an attorney. Should be no stars but I had to put 1.

I signed up for a 23 dollar preimium membership online, the pricing was not upfront and they charged me 100 dollars in the first month. Then keep trying to charge me 46$ per monsth. To top it off the workers allowed some random man to get access to my personal info and phone number and begin harassing me at home.

I used to be a member at one of their clubs and recently took advantage of a benefit from work called Gympass. Added my 17 year old son to my account and he went with me a few times and recently was told he was not allowed to return. Of course I got no straight answer and staff can careless what members have to say. I sent an email to corporate for a straight answer. But not holding my breath.

One person opening the gym in the morning is unacceptable, this only insure that the problem will happen again. Spoke to the GM yesterday afternoon, who assured me that a new person would be opening the gym today, she lied, or may a mistake, either way, I've canceled my membership. I will not pay a dime to be mistreated, an or unsatisfied.

I'm currently a member but thinking in canceling. Everytime we come the music is extremely loud. Have brought it to management and nothing is done. Music and loudness changes according to the employee. Its getting very annoying. Sometime they blame corporate saying thats how corporate wants it.

The youfit at coconut grove is the worst gym ever. Bad customer service, open door delays, never get back to customers, close facility without any reimbursement to customers, layout is bad and it is crowded. The management has no manners and supports staff when they do wrong by customers. I canceled my membership on April 20th, 2023 and they still charge me for the next month - May. Tried to resolve the issue twice once in person and then over the phone. I had a horrible experience over the phone with management. I will never use youfit again ever in my life. I hope no one does too!

I am finding it nearly impossible to cancel my gym membership

Been at Youfit Pembroke Pines for over a year. Great staff, and group of trainers. Can y’all please fix the men’s Sauna tho.. it’s been out of order for months after being told only a month for repairs

I visited and trained at all the gyms in Dade & Broward County. Not only is the YouFit on Pembroke, Fl. the best due to atmosphere, vibe, space, and equipment, but Hospitality & Customer Service totally exist at due to Miss Smiley. You cannot miss her, or rather, she will not miss you whether entering or exiting. She genuinely smiles and acknowledges you no matter what! And this is all day everyday from her!! My goodness. Wow! I signed up my daughter (Smiley was absolutely Amazing at signing us up. She was dancing and showing her enthusiasm for us), because this is the type of vibe I want her to embrace each time she enters. No matter if my daughter is having a bad day, she absolutely knows she can count on Smiley’s smile and a 30 pound dumbbell Sumo Squat to turn that day around! May The Most High continue to Bless you & your environment Miss Smiley. Thankyou!

Just moved into the area looking for a new gym close to home on E. Colonial and Signed up for a 3 day trial. Went into the gym to try it out for the 3 days and was immediately told at the counter by Damian that although I was interested in working out there If I wasn’t interested in signing up for a membership that same day, I couldn’t work out- but that he could only give me a tour!! He told me the manager Christopher had told him this is how it goes specifically. To me this was ridiculous, how could I commit to a gym that I’ve never even heard or seen unless I try it- like the offer I signed up for said I could. I left immediately disappointed by customer service and that I had wasted time and energy even giving this gym a try.

Due to such trying times, I made the decision to cancel my gym membership. I was told by my local Youfit that I would need to come in 10 days prior to my bill date to cancel my membership and pay a $10 cancellation fee. I came in and did just that. A week later, I checked my credit card statement and saw that Youfit charged me for the month even though I had already cancelled the membership( this was in July ). They apologized and told me they would issue a refund (supposedly processed on July 25). I was told that I should receive the refund within a month. Since then (today is September 12) I have not received my refund. I have called several times and have come in person once to follow up on the refund. I keep getting the runaround that it’s still processing and that corporate is handling the matter. You guys were so quick to take the money out of my account which you weren’t supposed to but want to take forever to issue the refund? I had every hope that after this pandemic that I would resume my membership with your company, however, you guys are crooks! How can you all be so terrible in such times. I have been with your company for years but am completely turned off by such horrible service.I feel like the only way you all are going to address our concerns is if we take legal action.

Really bad Gym. They misinformed me from day one. Sold me on a more expensive plan that I really did not want because they assured me I could change any time and i had nothing to lose. When i tried to change 2 weeks later was told i had to wait 3 months before i could change and there was a fee to change. One lie led to another lie and then another. And then, when you tell them the names of employees that told you the misinformation they tell you that that person was let go from the company, but they don't solve your problem. All this adds up to me paying more money based on their misinformation. Here I am 5 months in still paying and nobody refunding me for the misinformation they sold me. All I wanted was gym to work out in and for them to honor what they told me. Very simple process. Surprised they have any members at all. What a nightmare.

Sold my account and I had to chase down the company they sold my data to to cancel.

Very bad experience! I cancelled my account and they sent me to collection !!! Please don’t even try it !