This is the worse part of the nhs system I have ever been in contact with. If you did not need mental health support before contacting them you surely will afterwards. They always arrive late are impossible to reach on the phone no continuity of service or any liaison with other health care professionals you may be dealing with. Inadequate knowledge of support services available outside of the team. Haven't actually got anything good to say about them

I got a referred by my GP to call this place. i literally called up and said "hi my name is, and my GP referred me" she answered "that's not a referral is it, that's a self referral... what exactly did your GP say" i answered "im sorry it was because of anxiety i honestly am struggling to remember" she said "hold one minute" then proceeded to put the phone down on me. i only have anxiety problems this place is supposed to deal with people with all sorts of mental health issues and that's the kind of help you provide? its absolutely disgusting. I know its not very manly to say but this call actually upset me, knowing that other people who genuinely need help have the phone literally hung up on them

Absolutely appalling. Especially your admin lady - Mandy at vale royal. She should not be working with people who have mental health problems. I could go on.

Absolutely disgusted. Cheshire and Wirral Partnership website indicated Covid 19 drop in centre being held on 16th June 2023 at Winsford Lifestyle Centre between 10.00am and 4.30pm. My wife turned up at just after 12 o'clock to discover that the clinic was held on 15th June 2023. Obviously only those who were psychic could turn up as my wife was notified of 16th June 2023 on her mobile phone also!!!

Don't know where to begin on their integrated care service; it's even possible it might not actually exist. There's no recognisable complaints process (gentle hint: ref: 0123-22178 has been left hanging, certainly unresolved); what passes for PALS has no liaison skills, there's no way of recording that a patient believes (& can prove!) a clinical record to be false & no continuity of what passes for patient 'care'. The Trust apparently prides itself on being 'patient-centred'. When they've finished throwing our millions at that single patient, I respectfully suggest they have a look at the other patients being put their way. The last straw was an appointment today with a very out-of-her-depth-with-humans IC physio. She seemed to believe I was there with knee issues, when it's actually spine, with all relevant X-rays & scans pointing there. There is a leg issue with now-chronic (ta for that, CWP) sciatica but you'd expect their physio practitioners to know their back from their elbow. The real clincher came when I was explaining day-to-day problems with being (at 73 years of age, with advanced spinal degeneration) sole 70hr p.w. carer for a dementia sufferer 4 stones heavier than me and she ventured that it was 'good' that I was getting all that exercise. They really should make a couple of days of dementia care a mandatory part of their staff training; apart from the benefit it would bring to the social care crisis, it might make them think twice before acting in such a blatantly derogatory way towards us real carers.

Thank you so much for your continued stunning support, I can't believe how cared for I feel by by the staff of the partnership.