Would leave a 0 star review if I could. This is the worst company in EXISTENCE. save yourself the endless sleeplness nights, anxiety, countless email trails and stress and steer clear of these cowboys. They are quick enough to take your deposit then you will never hear from them again. On the day of move I rang the office phone 36 times only to be ignored. My flat has numerous problems and no one will reply back to emails or even answer the phone. When you do get through the staff are rude and unprofessional. Jess Miles the "manager" called me at gone 5pm advising I need to sign the tennency agreement as it needs to be complete by close of play, when I asked for her to stay on the phone for confirmation of the email she advised me she'd finished 15 mins ago and "just sign the form and submit it" I have had an issue with a silverfish infestation and have yet again been ignored with all the emails sent. Funnily enough the only email that was replied to was one about a major leak in the flat (obviously due to the fact this is a major health and safety issue)

Very poor experience with this agency. Me and my girlfriend tried to contact with them via phone number from the morning to evening but no one pick up the phone. They only communicate with us via Whatsapp with very unprofessional messages. We want to see the property before pay more than £5000 but Rashid (agent) refused. Even though we already proved that our total income meets the requirement, she still wants to take full amount of rent WITHOUT LETTING US TO SEE THE PROPERTY??? Luckily that I saw these reviews on Google before actually working with this agency. Now I understand why so many low rates from people.

Do yourself a favour and DO NOT use this agency. They have literally stolen a chunk of our holding deposit and offered absolutely no explanation why - which in my books counts as stealing. Whenever I had any questions about the referencing Sameera just told me to reach out to RightMove and ask them - it's literally your job to know this why are you making me do it for you? We then sent a £288 holding deposit and asked for a 6 month tenancy (which was an option given to us), then the landlord said he only wanted 12 months so Sameera offered to return our holding deposit. We then received £218 back and not £288. I sent MULTIPLE emails asking her for an explanation and she completely ignored me!!! I don't even know how it's possible for a registered and reputable business like this to just take some of our money without even specifying why. I'm not someone that ever leaves reviews really but this is just shocking on so many levels, I had to.

RUN AWAY FROM THIS AGENCY ASAP. I just have a very poor experience with this agency during my process of renting a property. Sameena Rashid (letting supervisor) required us to pay 6-month rent upfront without letting us to see our apartment. We told her that we are willing to pay full amount of money, as long as we can see our property, but she say no. Who is going to pay more than £5000 without seeing the property? They communicate with us via Whatsapp and we are unable to contact them by phone. It seems like they’re doing something wrong and affraid of picking the phone up. Really dont understand how they can exsit with this working style. Very unprofessional.

It was a very strange experience. I thankfully did not move into any of their properties, but was in the process of making a viewing following an ad which showed a picture of the Quay, not the property (perhaps my first red flag). They sent me a video of the property via WhatsApp and I asked if there was an oven. Their representative then proceeded to say "I think there's a microwave oven". Why don't they know what's in the property? (Another red flag). I asked for a viewing before I proceed with any payments and the representative said "it'll probably be gone by then" as if to push me to put down a payment on a property I haven't properly seen. (The final straw) I thankfully looked at the reviews before I proceeded. Beware to anyone who is looking to get a property with them. Their business practices do not seem legit and I am not surprised at all by the mass of poor reviews.

they're discriminatory and incompetent. I thought you needed some sort of a license to work in property? 1st. - when I said i wanted the property during my viewing the agent said 'he needs to check with the landlord as he might not want to rent to a pregnant person due to potential damages' - this is discrimination and it is disgusting, it's also blatant ignorance as exactly what damage can a new born baby do? 2nd - maintenance takes weeks. we needed the washing machine replaced (after not having a working one for over a month) and a pipe broke while installing the machine which led to a leak under the floor boards that lifted the floor boards and completely damaged the floor in the kitchen, part of the living room, and the hallway. they left the leak for weeks even with me sending pictures and videos regularly showing the damage to the floors (never mind the waste of water that I'd have to pay for also!). This was during winter as well so likely has caused mould in the underlay. The thermostat was never functional and after a few attempts to fix it they've just given up, so there is no thermostat in the property. A few years ago I was without heating for weeks over winter when my kid was a newborn. I don't know the landlord personally but I know this isn't him because he has authorised changes that were due to preference and not 'need' - like a new sofa for example, so I know he's sound. The incompetence is completely from the letting agency who clearly do not care. I've never had an inspection here, and apparently my smoke detectors were 3 years expired. My boiler was also a year past inspection (and the switch caught on fire in the middle of the night which is how I found out any of this!). Now they want to raise the rent (even though the floors are wrecked and the thermostat doesn't work?) - and they're trying to intimidate me saying if I don't agree and sign a new lease they will evict. I've been here for 6 years, by law I do not need to sign a new lease. I've also said I would agree to a rent increase if they fix the floor and the thermostat which I think is very fair. But instead of fixing the damage they allowed to get worst, they try to bully tenants since a lot of tenants don't know rental laws or don't feel empowered to defend themselves. It's disgusting an agency would do this to a home with a young child. I've used 3 letting agents in Manchester and the other 2 never had a problem with them. Just this one. AVOID AT ALL COSTS!!! As a tenant and as a landlord. They do not care about your property. update: I moved out a month ago, there are already new tenants in the property, yet there is no clarity relating to when my deposit will be refunded or how much of it will be returned - i have now started a TDS dispute. Seriously vile behaviour.

Worst and most incompetent estate agents I've ever encountered. 1 star is generous.

DO NOT USE, AVERAGE RATING IS LOW FOR A REASON - absolutely shocking customer service. Seems like they never work. Never respond to calls or emails. When my flat mate initially moved in, they took weeeks to complete our reference docs and seemed like they had no idea what they were doing and only completed these a couple days before our move in date. When we moved in, the blinds in all rooms were broken. We had to pester them constantly and only when we threatened to contact the landlord directly, they did something about it. This took 3 months.

We have been renting with Martin & Co for 2 years and whenever we have had an issue they have been super quick to sort it. My bed broke early on and within a few days I had a new bed frame. Our building has recently suffered a moth infestation and again Martin & Co were quick to resolve the issue by organising for us to have hard wood floors instead of the wool carpet. This was sorted within weeks and on top of that the whole flat has also been freshly painted. All in all a very good service!!!

Happy with my experience with Martin & Co Manchester Central. Overall their staff are very attentive and have resolved any maintenance/repair issues. The agency is very trustworthy as well, having refunded an accidental overpayment of rent within 24 hours.