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McDonald's

Restaurant Fast food restaurant Breakfast restaurant Hamburger restaurant American restaurant Diner Chicken restaurant Delivery service

One of the Most Revieweds in Northop Hall


Address

Gateway Services A55, Northop, Mold CH7 6HB, United Kingdom

Website

www.mcdonalds.com

Contact

+44 1244 541920

Price rating

$ $$$

Rating on Google Maps

3.80 (3.7K reviews)

Open on Google Maps

Working Hours

  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: order (19) staff (14) drive (13) McDonald' (11) fries (11) service (10) cold (10) time (10) meal (8) good (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Callum M. 2 years ago on Google
    Fairly good service station. One of only a few along the a55 dual carriageway. However, it must be noted, the car park can get extremely congested and only caters for 30ish cars.
    2 people found this review helpful 👍

  • 5/5 northide 7 months ago on Google • 31 reviews
    Stopped for a bite to eat, very busy bank holiday weekend, however a very organised maccys. Food preparation speedy, food hot, customer service amazing. Special mention to Steve, who was chatty to everyone welcoming customers at the door. Great McDonald's. Well done to all the staff in front of house and preparing the food. Excellent service.
    1 person found this review helpful 👍

  • 4/5 FaZe C. 1 year ago on Google
    Spent 20 minutes and thought it was 2 because we got the food like 2 minutes eat it and gone. Amazing manager who was helpful to me and the customers in front of me. Wonderful place l would recommend thanks.
    1 person found this review helpful 👍

  • 3/5 Lynnette B. 1 month ago on Google • 78 reviews New
    Drinks cold, had to take them back. Replacements not much better. Toilets were in a total mess. No paper. One blocked. Not the best experience

  • 4/5 Sekki T. 4 months ago on Google • 42 reviews
    One member of the staff that day was a ray of bustling sunshine. The fries were terribly done, but the chicken I ordered was seasoned in the best way possible that McDonald's could season their chicken.

  • 5/5 Julie M. 1 month ago on Google • 25 reviews New
    The cleanest and friendliest of all the franchises I've ever used. Well done everyone. Superb facility.

  • 1/5 Stuart L. 3 months ago on Google • 15 reviews New
    The WORST I've ever been too. Waited 15 minutes at the counter for my order. Had to complain, to which the manager said 'what do you want me to do about it, we are waiting on the kitchen. I suggest locals get a job here cos you'll do knack all, and you won't get bossed around. Awful place, never stopping here again

  • 1/5 Evgeny 2 months ago on Google • 11 reviews New
    If I had looked right away, I would have thrown this “food” in their faces! It was an hour ago today 01/20/2024 in this McDonald's. You can't work like that! This is an attitude towards both work and the client at the very lowest level!

  • 1/5 matthew d. 3 months ago on Google • 8 reviews New
    This McDonald's like some others states on the door and on google that it is open 24 hours, this is not true at various times of a night I have stopped here and found only the drive thru open this is no good if you drive a large vehicle so wagon drivers etc if you want a coffee or food don't waste your break stopping here because it will be shut.

  • 5/5 Belz B. 8 months ago on Google
    The service was amazing and the fries portions very generous! Was travelling from England and the difference was massive! Food tasted better too! Actually had full cups of drink! Loved it!

  • 2/5 FIZzleD B. 9 months ago on Google
    Food is always cold when delivered and the fries are always soggy.

  • 1/5 chris c. 8 months ago on Google
    Would give it 0 if i could. The store says advertises itself as being open 24 hours, 7 days a week. But when i arrived at 1:45am on a long drive and needed somewhere to stop, sit down and get something to eat and drink, i was outraged to see that it was closed.

  • 5/5 Amy D. 8 months ago on Google
    Disabled toilet door was broken, and I couldn't use it. Was informed it had been broken for over a week and they didn't know when it was going to be fixed. It was 3 weeks ago I went, so hope it's fixed by now. Other than that A+

  • 1/5 Howie T. 8 months ago on Google
    Chips were cold uncooked, burgers look nothing like on the poster, I know its mc donalds but still could have a bit of pride in there jobs. Manager asked us to move to sweep floor as we sat down.. Full of kids laughing and having fun behind counter. Won't be going back.

  • 4/5 Mark P. 8 months ago on Google
    Friendly, rapid service. Parking is a bit tight but other than that it is spot on. Good place to grab a bit before hitting the mountains.

  • 4/5 Maria B. 7 months ago on Google
    Very busy but service was quick and the food was hot . The staff were very pleasant .

  • 5/5 Nicola M. 7 months ago on Google
    Consistently, each and every time we have been to North Wales, we have called at this McDonald's, and it would be true to say that they have never once been below par. The food is always hot and fresh. You know what you should be paying and what you should be getting to eat at any McDonald's, and this one hits the mark every time. Well done, guys.

  • 5/5 Debi S. 2 years ago on Google
    Superb. Went for birthday meal. No booking just walk in and take a seat. Masks optional. Good atmosphere and the steaks were fabulous ( partner had the " barn door" steak) Will be going again.

  • 2/5 Darren A. 7 months ago on Google
    Apparently a broken PA system on drive thru but left there to work it out myself whilst others were getting served via the other. Told staff who weren't bothered and food was the nicest mackies I've had.

  • 1/5 jessica 7 months ago on Google
    Absolutely pathetic . Waited 20 minutes to be given the wrong order twice then given our order missing fries plus the fries were anaemic. How hard is it to get an order correct?

  • 2/5 ash 1. 6 months ago on Google
    The burger was cold and they forgot my drink in the meal deal so I had to ask for it at the next window. Burger King burgers are so much nicer. Half of it went into the bin.

  • 1/5 Cerys R. 6 months ago on Google
    Ordered 4 burgers for take away. When we got home 3/4 were wrong and was missing most of the elements advertised. We ordered a coffee and got handled a Diet Coke. When asked why they purposely gave us the wrong drink, they said it was because the coffee machine was broken ( why let us order one then!) This is not the first time this has happened. Will not be returning and I recommend avoiding.

  • 4/5 LR 6 months ago on Google
    Food was nice and hot, was waiting for a good while for the food though, I actually thought they had forgotten about us they was that long giving us the food, we only ordered 2 cheeseburges and 2 cokes!

  • 3/5 Glenda M. 6 months ago on Google
    Very poor disabled access. Limited disabled parking and disabled toilet very small, cannot fit a wheelchair in the cubicle. Self service boards working OK. Ice cream very good. Very busy due to its location

  • 1/5 Stuart R. 5 months ago on Google
    Having driven back from work nr Manchester at 3am after a busy Saturday nights work I was looking forward to grabbing some food (as I do regularly) from here as it's right near my house. Only to find the bollard across the drive through and they're shut. So very disappointing and not the first time this has happened. Why advertise and claim to be 24hrs yet close on a whim? Very unprofessional and although I'm acutely aware my £15 spend won't affect their business, I won't be returning on principle. If an independent 'restaurant' behaved with such total disregard for the customer it would be shut in no time. Extremely frustrating.

  • 1/5 Chris R. 6 months ago on Google
    Absolutely shocking I paid for our meal at 3.50 am got told to wait in bay 1 waited 20 mins so thought it was being freshly cooked but oh no the fries were cold and soggy and burgers were cold what a bunch of useless staff working there. This was early morning on 10/9

  • 3/5 Claire G. 6 months ago on Google
    Bit disappointed. Asked for chips without salt and they had lots of salt, no other McDonald's has a problem with this request. Big Mac was cold so didn't enjoy.

  • 1/5 Lee Collings (Yorkshire P. 3 months ago on Google New
    Sick of the milkshake or mcflurry machines broke down or out of order at just about every McDonald's that I go to. I'd probably say they're not broke, just a lack of ordering enough ingredients.

  • 3/5 Nia R. 5 months ago on Google
    Chips were a bit on cold side, they forgot to put the sour cream in with the order but we had driven off so couldn't correct it. Learnt to check the bag before driving off next time!

  • 1/5 Kevin O. 1 year ago on Google
    Appalling! We waited 45 minutes for our meal. When it did finally arrive, half the order was missing and the coffee was cold. They were clearly very understaffed and the restaurant was full of angry customers who had also been waiting over 40 minutes for their food. The management should have been proactive.

  • 5/5 Nigel S. 2 years ago on Google
    It was a very pleasant meal, very pleasant staff at the kiosk, food was nice and warm and tasty. Thoroughly recommend a McDonald's for a takeaway. Well done and keep it up as we will be back for more.

  • 5/5 Christian D. 2 years ago on Google
    This place can get very busy given its location on the A55 entry to the Welsh coast especially during caravan season. That said the service here is always 5*. I come here a lot (once or twice a week) and have never had a bad experience to date.

  • 1/5 Greg M. 2 years ago on Google
    I called 2 weeks ago had to wait 25 min to get meal in drive through. last week paid for fries and other items charged for fries and did not receive them. Called last night it was shut, a few people complaining that there were staff inside but closed, no notice or even someone to explain why. I will not be going here again. It must be the worst MacDonald's around. After a late shift we rely on this kind of outlet.

  • 4/5 Paul M. 2 years ago on Google
    Needed a MC flurry in a hurry and was amazing at cleaning my pallet of a bad kebab. Thank God there somewhere you can rely on good service and decent food well apart from yucky fries .....

  • 1/5 Debby H. 2 years ago on Google
    AT 01.30 after asking for a plain quarterpoumder meal for my son and a dble cheeseburger for myself I went to the next window for my order and asked is the burger plain as she packed it, she said yes. Sat in the carpark, opened order to find lukewarm fries and a quarterpounder with EVERYTHING on it. Drove back around and gave it back, in the meantime my dble cheeseburger was now lukewarm too. I ate it anyway while waiting for replacement order. In the end my son got out of the car and had to knock on the window, we were there that long. Replacement order was refried fries but at least they were now hot and burger was now plain as asked for in the beginning. We also had hot chocolate each which was scalding hot and watery. No apology from surly staff member. Will not be going there again.

  • 1/5 Lauren C. 2 years ago on Google
    Not great, but we were desperate. Ran out of some items, had to wait a long time for order, and pretty bad to see racks of frozen food sat outside for at least 30 mins that we saw, defrosting!

  • 4/5 Sadaq H. 1 year ago on Google
    Great place for fast food lovers. Good for drive through. Just by Cardiff road, won't kill time to find out. Even for inside dine in its ok. Kids definitely will like. As my kids do. Just one thing to consider. On rush hours you have to wait on quite. Even in drive through.... Love this place.

  • 5/5 Andy A. 2 years ago on Google
    Quick Service, friendly staff. Clean and tidy. Tasty Apple Pies.

  • 1/5 Eric R. 1 year ago on Google
    Past food has replaced fast food orders take 30 mins + staff just look at screens looking for an item when all the items for the next order sit on the conveyor belt. No common sense to serve complete orders in view. Won’t bother again who ever signed off new order system should be patted on the back just before throwing them in the river.

  • 5/5 barry c. 1 year ago on Google
    So every time we go to Wales we stop here on the way. Staff are excellent restaurant is always very clean. And the best seats are by the hedges next to the drive through and can people watch all the people starting there holidays

  • 3/5 Liz B. 1 year ago on Google
    Disappointing as triple cheeseburgers were very salty, no frappés available (machine broken down?), no mozzarella cheese sticks and no curry sauce. Two delivery trolley racks were stood outside full of items including curry sauce! I did enjoy my drink of Sprite; refreshing and tasty.

  • 5/5 Chrissy J. 9 months ago on Google
    We got served our food quickly after ordering on the machine. Staff were friendly especially the lovely gentleman who looks after the tables. Everywhere was clean and tidy

  • 4/5 Paul Codling (. 1 year ago on Google
    Usual McDonald's experience. No problems with order, and staff were friendly and helpful. We chose to go through the drivethru and eat in the car, but the carpark was pretty full (this was a weekend visit) so we went to one of the other carparks a bit further up the hill. What I'm trying to get at, is that it can get pretty busy at certain times. 😄

  • 4/5 Tom E. 1 year ago on Google
    Food arrived fast but mix up with the order was corrected quickly. A fan off the new McSpicy and Grand BigMac

  • 5/5 Mary J. 1 year ago on Google
    Got my order wrong but the girl fixed it straight away and was very apologetic. Usually they're good with getting it right. One of the better McDonald's. Also it's always clean as are the toilets.

  • 5/5 Andrew D. 1 year ago on Google
    Service with a smile! Staff are really always welcoming and pleasant Tip: save 5p in drive through - when asked if you want a bag so No - as you get given one anyway

  • 5/5 Gary M. 1 year ago on Google
    Nice easy parking. Easy to order. Food brought to the table. Very clean and pleased atmosphere. No ipads working. But had milk shakes.

  • 5/5 Ann C. 1 year ago on Google
    Had a breakfast as a bit early for my usual big mac. Staff very warming and helpful. The bacon egg and cheese very tasty hot and cooked to a t.

  • 5/5 MAGSTER370 1 year ago on Google
    Only popped in for a coffee which cost under a pound. Not the best coffee but cheap & cheerful! Staff were very efficient & friendly. Toilets spotlessly clean too.

  • 3/5 Stephen E. 1 year ago on Google
    Macdonalds is not my favourite but this one was convenient as it was en route to our destination. Ordering via the big touch screens takes way longer than just telling a real person what you want. The most bizarre thing was having ordered I watched and waited as 7 staff prepared my meal and it still took forever to get it. Fast food, no so much.

  • 5/5 Gareth W. 1 year ago on Google
    It’s McDonalds but a very good McDonalds. Didn’t have to wait long even for Selects which always seem to take an age elsewhere. A sign of a well run franchise. The drive through was quick and staff we spoke to were friendly

  • 5/5 Darren G. 1 year ago on Google
    Fast efficient friendly staff, however the chicken selects were bone dry. And no straw was provided for the soft drink (drive through)

  • 4/5 John L. 1 year ago on Google
    Great service but the burgers were terrible today. Way too salty and/or peppery. My wife and I had a triple cheeseburger each and my son had a plain cheeseburger. All were horrible. Hoping this is a one off.

  • 2/5 Ruth F. 8 months ago on Google
    Very slow. People seemed a bit confused or overworked, board full of unfilled orders just piling up. More focussed on the online orders than the shop full of people waiting. Extraction in the kitchen seemed broken with steam and smoke in coming into seating area.

  • 1/5 James Jenkin D. 8 months ago on Google
    I come here once a week traveling home. Usually ok , this time however.....wow. toilets not been cleaned for days, worst I've ever seen. Bags of rubbish at the door of the restaurant, bizarre. Mop bucket In the middle of the queue, so odd.

  • 3/5 JanG 4 months ago on Google • 1 review
    Went for Philly cheese stacks but were sold out! And then took ages to produce two “fresh” Big Macs by way of replacement! Fast food?? I don’t think so!

  • 1/5 Jake Daniel C. 3 months ago on Google • 2 reviews New
    Aside from the chips always being cold to the point of tasting stale, this 24hr McDonalds has been closed the last 3 times on my way home from work at 3/4am with the lights on and a cone out in front of the drive thru. Got to be the worst McDonalds for miles around. Poorly run.

  • 1/5 Emma O. 2 months ago on Google • 1 review New
    Been busy all day painting the house, too tired to cook anything so ordered McDonald’s and they have forgot my burger and given me just chips! So now looks like I’m going to have to cook something because they aren’t answering the phone!


Call +44 1244 541920 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Late-night food
    • ✓️ Vegetarian options
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Drive-through
    • ✓️ Kerbside pickup
    • ✓️ Outdoor seating
    • ✓️ No-contact delivery

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