1/5 Sarah de S. 1 year ago on Google
Their
cakes
are
good
but
their
customer
service
is
the
worst
I've
seen
in
Sri
Lanka.
That's
something
I've
noticed
in
every
branch.
Their
service
is
just
awful.
They
don't
admit
to
faults.
I
bought
a
cake
for
a
friend's
birthday.
I
asked
them
if
they
could
write
something
on
it.
They
said
okay
and
took
the
cake
to
the
back
and
brought
it
back
with
it
written
in
red.
The
Cake
was
brown
and
the
writing
didn't
match
it.
The
girl
had
messed
up
the
writing
and
smudged
the
icing.
But
when
I
said
I
want
another
cake
she
said
"you
can
only
see
it
because
you're
looking
carefully.
It's
not
that
obvious."
They
refused
to
give
me
a
different
cake
because
it
would
be
taken
out
of
their
salary.
Even
the
senior
staff
there
covered
up
for
the
girl
and
made
it
look
like
I
was
making
a
big
deal
out
of
nothing.
She
even
said,
"we
are
writing
on
the
cake
to
help
you.
We're
doing
you
a
favour."
I
paid
for
the
cake
sp
how
can
they
say
they're
doing
me
a
favour?
I'm
never
buying
cake
from
them
again.
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