Domino's Pizza image

Domino's Pizza

Restaurant Fast food restaurant Pizza restaurant Italian restaurant American restaurant Pizzatakeaway Pizza delivery service

😠 Highly disappointed. Yesterday I went with my family to this place in mt lavinia. the service was terrible. Our order was placed by a guy name Mohammed sideek. While the order placement he is answering the calls and doesn't even care about us. waited more than 10 mins to place the order. I did not r... People often mention pizza, order, good, service, customer, Good, time, staff, delivery, disappointed,


Address

164 Galle Rd, Dehiwala-Mount Lavinia 10350, Sri Lanka

Website

m.dominoslk.com

Contact

+94 117 777 888

Price rating

$$ $$

Rating on Google Maps

3.90 (1.2K reviews)

Open on Google Maps

Working Hours

  • Saturday: 11 am to 11 pm
  • Sunday: 11 am to 11 pm
  • Monday: 11 am to 11 pm
  • Tuesday: 11 am to 11 pm
  • Wednesday: 11 am to 11 pm
  • Thursday: 11 am to 11 pm
  • Friday: 11 am to 11 pm

Featured Reviews


Frequently mentioned in reviews: pizza (38) order (34) good (31) service (29) customer (18) Good (12) time (11) staff (9) delivery (9) disappointed (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Deegayu K. 1 year ago on Google
    Highly disappointed. Yesterday I went with my family to this place in mt lavinia. the service was terrible. Our order was placed by a guy name Mohammed sideek. While the order placement he is answering the calls and doesn't even care about us. waited more than 10 mins to place the order. I did not receive my order even after 45 mins I went to the counter and try to inform the fat guy who acts as a manager. he doesn't even care my issue and also ignoring us intentionally. I were with 6 kids and they were screaming because they were extremely hungry. after an hour we went to the counter and talk again and the manager said finally my order is already ready and they made it and kept is aside. No tissues No chili flakes just a pizza and a box. Such a bad customer service even manager blames to the employees in front of the customers. If you willing to go to this place for dine-in with your family its not a good place certainly you'll be disappointed with the name "dominos pizza". These guys are ruining the name "dominos pizza" which is a great name since long ago. Manager and these buggers ruin my family dinner. Terrible ..
    7 people found this review helpful 👍

  • 5/5 The 3 Travel F. 2 years ago on Google
    Ordered during the lockdown and they delivered the order within 45 minutes. Food was great.
    6 people found this review helpful 👍

  • 5/5 Kareem B. 4 months ago on Google
    Good location easy to find and beautiful arrangement good taste 😀
    5 people found this review helpful 👍

  • 2/5 Jaliya M. 5 years ago on Google
    Went with my freinds for thier 70% off on 2nd large pizza offer, but end up getting a medium pizza for free after buying a extralarge pizza, they dont give the offer like they advertise when you go there which disappointing. We had to ask for clean our table while we wating for the pizzas. Pizza was ok. Parking is available.
    4 people found this review helpful 👍

  • 5/5 Vidurajith D. 2 years ago on Google
    Typical domios restaurant. Good serving and tasty pizzas here. You can buy pasta and simple portions like chicken wings etc here. I have seen some areas dominos pizza not too much lovely. But every time i visited here, i can rate this place as 5 star!
    3 people found this review helpful 👍

  • 1/5 Indula A. 1 year ago on Google
    Absolutely slow and unprofessional! Severely under staffed. Causing the customers to suffer the frustration of the employees. Unclean and unhygienic! They don't even bother cleaning the tables. Can't imagine how the kitchen is kept.
    2 people found this review helpful 👍

  • 1/5 atozaat 1 year ago on Google
    The WORST & UNPROFESSIONAL customer service ever offered by Dominos, Dehiwala! Last week (Tuesday, 13th Dec around 8:30 pm) we put a visit to Dominos, Dehiwala. And there were customer parking slots available for about 2 cars, 2 vans. However, that day the Dominos’ stock lorry was parked across the customer parking area (and the unloading was in progress) in a way where none of the vehicles could bypass the lorry and utilize the available parking slots. My vehicle was on the road waiting for them to finish unloading. During the first 5 minutes, I asked whether they can move the vehicle a bit (just a small turn would allow room for vehicles to pass in and utilize the remaining parking slots). Then they just said; “no, the stock unloading is in progress”. After waiting for about 15-20 minutes long, they were done unloading and the rear doors of the lorry was also closed. My dad got down the vehicle, approached and asked them to take the lorry as they were done unloading so that we can park. And the driver literally yelled “can’t” straight on face. And then, one of the Mangers came out, and we lodged a verbal complaint saying no point of having a customer parking if the customers aren’t allowed to park while their unloading lorry is parked across. We further added that as soon the unloading is done, the lorry wasn’t even cleared from the customer parking space. Instead, the driver was extremely adamant. But the Manager did nothing other than defending their own staff. Also, a bunch of other staff saw us waiting on the road putting on the right signal until the unloading is done (for the entire 15-20 minutes), they didn’t even care about it. This is by far the WORST customer service ever.
    2 people found this review helpful 👍

  • 5/5 Jiroshan L. 1 year ago on Google
    They provide good service. And nice staffs. Pizza also very tasty and cheesy.
    1 person found this review helpful 👍

  • 1/5 Amashana H. 2 years ago on Google
    It was really bad experience at this branch .. I saw all the kitchen staff was not wear glows and totally unhygienic of work environment. I had cancel my oder and come to mount lavania branch all the way. To county manger make sure make visit all the branches and take action. We pay for the better service not to have filthy food ..
    1 person found this review helpful 👍

  • 5/5 Pavithra C. 1 year ago on Google
    Friendly customer service. Recommended for small functions too. No conditions like other restaurants. But food taste is average. Overall its good.
    1 person found this review helpful 👍

  • 2/5 Nishan H. 1 year ago on Google
    Promotion what they advertised for yesterday was not available . Lot of items in the menu also not available . Guy in the counter did'nt know they serve potato wedges. When I showed that in the menu he apologetically said "sorry that is also not available ."
    1 person found this review helpful 👍

  • 5/5 Dr. CraZy S. 4 years ago on Google
    Good
    1 person found this review helpful 👍

  • 1/5 Samitha P. 1 year ago on Google
    Bloody disappointed. Ordered non veg 4 mini pizza online (chicken & sausage), Order directed to Dehiwala outlet. Order placed at 8pm and got it delivered 10pm. I didn't get the correct order, Order is different. Call and complain 3 times but no response from this Dehiwala outlet. Highly disappointed. 30 minutes delivery or free my 🤬🤬🤬😠😠😠 🤬🤬
    1 person found this review helpful 👍

  • 5/5 Along V. 4 months ago on Google
    One of the best pizza 🍕 in Colombo. Heavy cheese 🧀 comparing other brands. Try it. Pizza 🍕 mania options recommend for budget people.
    1 person found this review helpful 👍

  • 1/5 JD C. 3 years ago on Google
    Ordered pizza and did not arrive in 30 mins. Spoke to Nazeeha the Manager from customer service and she confirmed there is no Free pizza and that their advertising is bogus, they made me pay for the pizza that arrived late... THERE IS NO FREE PIZZA AS PER THE CALL CENTRE. STOP MISLEADING PEOPLE WITH BOGUS ADVERTISEMENTS. Awaiting reply by management. Order No32 made on 21st September from Mount Lavinia.
    1 person found this review helpful 👍

  • 4/5 Anjana L. 5 years ago on Google
    The place is really good, seating comfortable, infrastructure really good. Pizzas taste good as usual. Only concern is very less spaces for parking but security guard is very helpful to park the vehicle.
    1 person found this review helpful 👍

  • 1/5 තරිදු ඉශංක Tharindu I. 2 years ago on Google
    I have ordered pizza on 7th November at 7.15 pm and it took almost 2 hours to deliver. Hence, I have ordered beverages but they didn't bring. Driver said he doesn't know. Fortunately I had to pay by cash. Otherwise it will be another drama to get refund. Order management is useless.
    1 person found this review helpful 👍

  • 4/5 Nishant K. 4 years ago on Google
    Combo for 6, 3890 LKR still not able to change the drinks, why is domino’s pizza so small her in Sri Lanka!!😂
    1 person found this review helpful 👍

  • 4/5 yathev b. 4 years ago on Google
    Taste and fun. Enjoy your experience.
    1 person found this review helpful 👍

  • 1/5 Indika D. 2 years ago on Google
    Very poor, I was hanging for more than 30 mnts, three attempts, no response. Horrible experience.....

  • 5/5 Udayanga P. 2 years ago on Google
    This outlet has big space than the other outlets of dominos. Sometimes the staff do not promote the food items. But pizzas are ok.

  • 1/5 Kajini K. 2 years ago on Google
    I placed a delivery order at 7.00 pm today (38/09/2021). It was 2 sets from Rs.999 and 2 lava cakes. The guy answered the phone said the order will be delivered within 30-40 minutes. I waited for almost 1 hour and called them back by 8.05 pm. Then another guy answered and said that my order was taken from the Nawala Branch and order wasn't placed because they didn't have the flavors that I asked for and he said that it's been placed now and will be delivered within 30-40 minutes. Again waited for another hour. It was 9.00pm. A girl answered and said that there is an system error and now I'll place the order. Really? for two hours you all haven't placed the order? Very disappointed and very bad customer care.

  • 1/5 Samual Gibbon L. 2 years ago on Google
    Domino's app is the worst of their service. I ordered thin crust Supreme sausage pizza last night with an extra sausage however they didn't add extra sausage but they charged for extra sausage and by the way the pizza was not a Supreme pizza. There was not much sausage on it and it doesn't even fit in Supreme pizza category. It was more like an ordinary pizza with a big price, disappointingly awful, tasteless and more importantly, it lack sufficient amount of ingredients. what a complete waste of money and it was so bad.

  • 4/5 Zihan M J. 3 years ago on Google
    Reviewed on Oct 2020. Good ambiance, very clean. Staff very active and quick service. Due to pandemic seating is setup accordingly. Outlet to charge the phone is a excellent idea. Had Tandoori pizza, it was awesome. Packaging could be better since we are dining-in. The packaging was on cardboard boxes, may because of health reason it was done that way. Public bathrooms available, and was kept clean. Hand washing stations available. Parking is little tricky, apparently it is right in front of the building. In the night its not a big deal, during the day may be tricky. On the adjacent by road close to the back entrance may be one vehicle can be parked.

  • 4/5 Lochana R. 2 years ago on Google
    Food are better than pizza hut. But way of serving is not good as pizza hut. Affordable prices.

  • 2/5 hatim t. 2 years ago on Google
    We ordered the pizza mania but it didn't that they had regular not medium, and they said it was some mistake, so before accepting it please make sure the customer knows what they order so please before accepting and giving the order mention the order properly, and please don't do this with others. From mount Lavinia order 66

  • 1/5 Elshan D. 2 years ago on Google
    This is the domino's pizza Kiribathgoda branch I am the manager of the Eric Rajapakse Optician Kiribathgoda, which is located in downtown stairs of that building. Day before yesterday (18/08/2021) we got to know that the branch manage's family member has infected by COVID-19 and yesterday (19/08/2021) the staff had faces the PCR TEST and whole branch was sterilized And this is the way the staff behaves without Careing to about other people around Please do something for this because we can't bare these kind of work every day The responsible parties please take an action.

  • 5/5 Rashmika S. 2 years ago on Google
    You Can Throw A Supprise Party Here! It's a Good Place with Yum Yum Pizzas 🍕

  • 4/5 Thanu S. 6 years ago on Google
    Friendly staffs :) they yummy 😋 pizzas 🍕 for cheap price . Most time busy in offers period they offered buy one large and get one large free thats an 😉 deal :)

  • 1/5 Anupiya H. 2 years ago on Google
    Ordered the pizza at 8.30pm. I get a call from 117789856 (Ragama outlet) stating the delivery will get 1 and half hours late due to rain (no rain in either Ragama or Kandana) :) Then I get a call at 9.43pm (after one hour and 13 mins later) stating that rider has meet with an accident. Thank you Dominos for making my evening a very happy one 👍 May u be blessed with many, rain delayed orders and all of a sudden riders walks into accidents. “Make sure to refuse if you can’t keep your promise” People understands incapabilities.

  • 1/5 Malintha P. 2 years ago on Google
    Please dont order from this place. No responsibility snd worst customer service. Still i havent received my food nor a refund on the order i placed on 01 Oct 2021 via their app. The order is placed for Dominos Pelawatte.

  • 4/5 Eshan L. 4 years ago on Google
    Good pizza. Most of the time it get crowded. In offer days pizza quality is not quite good.

  • 5/5 Hasitha D. 2 years ago on Google
    Excellent place to had pizza . Value for money

  • 5/5 Sivalingam D. 2 years ago on Google
    I had a wonderful dine in experience. Best pizza in Galle

  • 1/5 vanisri s. 4 years ago on Google
    (Translated by Google) Bathroom taste (Original) Bad taste

  • 5/5 Amalan Dhananjayan (. 1 year ago on Google
    Updated Review I ordered a double bonanza offer where I got a Medium and regular pizza for 1200 Rs including delivery charge. I am surprised to see it delivered within 17 mins hot hot. Great Value and the quality is also good. This is a week day evening, so hopefully less orders and less pressure. I think with this explains why Dominos needs more people working on weekends for a better service. I am increasing the rating from 3 to 5. But will continuously update. Previous Update 2022 July (3 Star) There is nothing wrong with the Food quality and taste. But I felt that they are not organized because of the overwhelming orders. I went there for dine in and had to wait for 1 hour to get my order. The person brought the order does not know who made the order even,thanks to the order number in the ticket I got it. I saw 7 people working in a Sunday evening including 2 riders and a Manager. 3 people making the food and 1 person boxing them. Also the cooking ppl occasionally comes and give out the orders, and I did not see them wear a gloves too. I was avoiding this place due to a similar delivery failure in the past. But seems like its the same. At least I saw that they stopped taking orders after certain time to give the workers some air. Its a smart move by the manager. I cant help but compare with Pizza Hut. I have heard ppl say good thing about Dominos Pizza than Pizza Hut but always complain about their service. May be its time for the higher management to do a system change. I will update the rating when I see a change in them. 3 starts are for their good food and 2 minus stars are for their poor management.

  • 5/5 zaneera a. 1 year ago on Google
    Good customer service. Food is very delicious mouthwatering. Right temperature maintained and quick serving. They provide good offers. Overall good value for money.

  • 1/5 Uththara H. 1 year ago on Google
    Recently I placed an order via online and due to system issue it didn’t process. System issues can happen totally understandable and I called the hotline and on that day agent told me that within 2 working days my refund will be arranged. So I waited and again called them after 2 working days then again they collected all my details and lodged another complaint. Now almost more than 20 days and I didn’t receive any call back and every time I call them They are passing call to manager and he didn’t know how to call customers. Worst customer experience I ever had. Very disappointed.

  • 4/5 Rushika D. 4 months ago on Google
    Good service and the pizzas are delicious. Better if you could put the order through the mobile app in advance if you are going to dine in to avoid the waiting time (about 15 minutes in advance). Also, there are some offers valid only for online orders. Have dine in space for about 25-30 people.

  • 5/5 Sajithkumar M. 7 months ago on Google
    It's a very friendly place and the staff is also very effective when I requested a person who speaks Tamil, immediately they've been arranged for it.

  • 1/5 Hasindu S. 4 months ago on Google
    It's been five days since I placed my order, and unfortunately, I still haven't received it. The situation is quite frustrating, and instead of finding it humorous, I'm more inclined to feel disappointed. Initially, I made the order and paid with my card. However, the outlet where I ordered from contacted me and explained that the delivery location was quite a distance away. They suggested delivering the order to the nearest junction for me to pick up, which I wasn't very keen on doing. Despite the fact that the delivery location was less than 1km away from my address, they showed reluctance to complete the delivery. I requested to cancel my order, but I haven't received any confirmation that it has been canceled. I kindly request a prompt refund for my payment. Even though I notified your team through Messenger, the response I received was that the "relevant departments have been informed." It's truly disappointing to experience such poor customer service from a global brand.

  • 1/5 Krishan G. 5 months ago on Google
    I would advise against placing online orders. My order was canceled, and I have not received a refund. Despite numerous attempts to contact them, no one has been willing to take responsibility for processing the refund.

  • 5/5 Mithila R. 3 years ago on Google
    Children friendly place...!!!!

  • 5/5 Anuruddha W. 3 years ago on Google
    Good service

  • 1/5 Dhishalini t. 3 years ago on Google
    Service is not good, beverage items are limited. A simple order took more than 20mins

  • 5/5 Dino P. 3 years ago on Google
    Well so far the service was excellent. Keep up the good work :)

  • 4/5 Rani H. 3 years ago on Google
    Lovely atmosphere and good food keep up the good work dominos

  • 2/5 Sri Kanth S. 3 years ago on Google
    Domino's isn't good as before. They don't even have a proper menu card to check and order now. Certain items I preferred through looking at a leaflet they provided, were not available.

  • 4/5 Pedro S. 3 years ago on Google
    Very busy and efficient

  • 4/5 soyota pvt l. 3 years ago on Google
    Nice customer service

  • 4/5 chamila H. 3 years ago on Google
    It's nice place and reasonable price

  • 2/5 Yoosuf A. 3 years ago on Google
    Not bad

  • 4/5 Tharindu D. 3 years ago on Google
    Good food for a reasonable price

  • 5/5 Relaxing M. 3 years ago on Google
    Great service

  • 4/5 Chanaka G. 3 years ago on Google
    Outlet is large and have large seating capacity. Service is good. Also delivers uber eats and pick me delivery services for out of range areas.

  • 4/5 Shanka A. 3 years ago on Google
    Great food good atmosphere but the service time should improve thats why the 4 stars but still one of the best international restaurant chains in Sri Lanka.

  • 5/5 Vinoj K. 3 years ago on Google
    31st night Dehiwala outlet, even while the rush time the girl in the cashier point very calm and polite.

  • 5/5 Fazal H. 3 years ago on Google
    I had my dinner today in Dominos Dehiwala, Sri Lanka Absolutely perfect service by the cashier who served me, very polite Also the person who made the pizza must give 5 ⭐️... Delicious.

  • 5/5 Nizma Y. 3 years ago on Google
    Tasty pizza.. Good service and good staffs

  • 5/5 Lahiru P. 3 years ago on Google
    The pizza tastes really good. There is one reason that motivates me to write this review. It’s about the service staff, her good name is Jayani. I'm not familiar with Domino's Pizza and the mobile app. But, she guided me through the app and explained the pizza and the ingredients well. As a customer, this is exactly what I expect when I go somewhere to eat. In a short time I can order my food with their help and fill my stomach. Jayani helped me to have this wonderful experience at Domino’s. All credits should go to her. Thanks Jayani keep up the good work. well appreciate about your service.

  • 5/5 Rumesh U. 4 years ago on Google
    Perfect Flavor ❤

  • 5/5 akila h. 4 years ago on Google
    Its great deal

  • 5/5 kavi r. 3 years ago on Google
    Fast,good quality, clean, quick service, good staff.. And overall its perfect👌👌👌, keep it up guys.. Follow good job..

  • 4/5 Milhan M. 4 years ago on Google
    Love the flavours

  • 5/5 Fahad A. 4 years ago on Google
    Hm nice cool place with good staf

  • 5/5 Ananda B H. 4 years ago on Google
    Excellent service. Great pizza.

  • 5/5 Akila W. 4 years ago on Google
    Great taste

  • 3/5 Ami_ Z. 4 years ago on Google
    Less crowd

  • 4/5 HIRUTHIK C. 4 years ago on Google
    Good

  • 5/5 Ryan De S. 4 years ago on Google
    Haven't been to dominoes in a long time cause I did not really like the crust, however my last visit was totally incredible in every way. They made changes to the crust and the toppings and it taste a million times better. Highly recommend people to try even if they had given up before like me. They changes they made are all the right ones

  • 3/5 Bankajan G. 4 years ago on Google
    Have some choices

  • 4/5 Kaviraj P. 4 years ago on Google
    Well, good to try a different pizza here overall nice place.

  • 4/5 Nimesha de S. 4 years ago on Google
    Spacious area. Thank goodness for baby chairs. That's a relief. Decent food!

  • 4/5 Aaron K. 4 years ago on Google
    The pizza are good now!

  • 5/5 Senadi S. 4 years ago on Google
    Pasta and pizza was amazing here😍

  • 5/5 Sameera P. 4 years ago on Google
    Pizaa is worth for money.

  • 3/5 Randima Y. 3 years ago on Google
    I love domino's pozza

  • 1/5 Shenali G. 3 years ago on Google
    Very poor service . Im very disappointed with your customer service .


Call +94 117 777 888 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Halal food
    • ✓️ Quick bite
    • ✓️ Small plates
    • ✓️ Vegan options
    • ✓️ Late-night food
    • ✓️ Vegetarian options
  • Accessibility
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Brunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ No-contact delivery

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