1/5 Nikhil 1 year ago on Google
Complaint
against
SANTOM
Hospital,
Prashant
Vihar,
Delhi
I
admitted
my
mother
on
04/09/2021
(Sat)
in
an
emergency
condition
(bleeding
in
brain).
Hospital
admitted
my
mother
in
an
emergency
and
shifted
her
to
the
ICU.
She
was
completely
conscious
at
the
time
of
admission.
Before
visiting
SANTOM
Hospital,
we
visited
Fortis
Shalimar
Bagh
but
due
to
non
availability
of
beds,
they
had
not
admitted
my
mother.
But
neurologists
strictly
prescribed
to
infuse
FFP
because
the
INR
was
at
an
alarming
stage.
Due
to
high
INR,
there
was
bleeding
in
the
brain.
I
had
told
and
shown
the
prescription
to
the
emergency
doctor
at
Santom
Hospital
but
they
had
neglected
the
prescription
of
the
neurologist
(Fortis
Hospital)
and
went
for
their
own
reports.
Their
report
took
around
another
3-4
hours
and
ultimately
they
had
wasted
another
3-4
precious
hours.
Because
of
this
level
of
negligence,
my
mother's
condition
worsened.
We
had
told
them
to
call
a
neurologist
on
an
urgent
basis.
But
they
had
just
given
us
false
assurance
that
they
had
called
the
neurologist.
But
in
reality
the
neurologist
visited
the
next
day
(Sunday
-
05/09/2021)
around
1:00
PM.
At
that
time
my
mother
was
completely
unconscious
and
condition
was
very
bad.
But
still
neurologist
Dr.
Shailesh
Jain
did
not
treat
her
fairly.
He
ignored
her
even
after
seeing
her
bad
condition.
He
prescribed
a
CT
scan
and
left
the
hospital.
I
told
him
to
diagnose
her
but
he
told
me
to
wait
for
the
report.
I
am
not
a
doctor
but
after
observing
the
bad
condition
of
my
mother,
I
understood
that
she
required
immediate
medical
attention.
But
the
said
doctor
ignored
her
and
left
the
hospital
to
enjoy
his
Sunday.
After
facing
this
level
of
negligence,
my
family
decided
to
take
Lama
discharge
from
this
hospital,
but
they
again
started
giving
us
false
assurance
that
they
will
control
the
situation.
But
we
hadn't
listened
to
their
baseless
talks.
After
that
they
started
the
process
of
Lama
discharge.
And
told
us
that
FFP
was
very
important
for
her
and
told
us
to
infuse
FFP.
We
agreed
for
the
same
but
they
cost
around
Rs.
2500/-
for
the
same.
We
are
under
the
panel
of
Delhi
University
(completely
cashless).
I
told
the
billing
staff
the
same
but
they
charged
money
from
me.
I
had
called
the
ambulance
for
shifting
the
patient
to
another
hospital,
but
they
had
not
provided
the
stretcher.
They
told
us
to
bring
the
same
ambulance.
This
kind
of
inhumanity
they
have
shown
us.
They
have
done
something
wrong
in
the
ICU
as
well
because
suddenly
my
mother
was
raised
to
an
alarming
stage.
Also
they
just
then
attached
the
diabetes
injection.
And
I
don't
know
how
many
times
they
have
given
painkiller
injections
to
my
mother.
Their
negligence
and
unprofessional
behaviour
of
doctors
almost
killed
my
mother.
Never
go
to
Santom
Hospital
and
never
let
anyone
go
there
for
any
treatment.
I
tried
to
talk
to
the
MD
of
the
hospital
but
again
the
doctor
was
enjoying
her
Sunday.
Serious
patients
are
in
hospital
and
she
was
ignoring
her.
When
I
was
taking
my
mother
to
another
hospital,
neurologist
called
me
and
started
explaining
the
situation
of
my
mother.
But
the
serious
condition,
which
she
faced
is
caused
by
him
(Dr.
Shailesh
Jain).
If
he
diagnosed
my
mother
timely
then
we
had
not
face
the
situation,
which
we
are
faced.
He
is
also
practicing
in
MAX
Shalimar
Bagh,
before
visiting
him,
kindly
make
one
thing
clear
in
your
mind
that
he
is
careless
and
irresponsible
doctor.
