Per our conversation on the phone with Melissa (Jennifer in the background) I will be looking for another dentist because of the unprofessional staff at the front desk. Since your office staff will not allow me to book mine and my kids cleanings at the same time. We have stayed loyal clients to Dr. Melgosa and referring friends and family to him as well. Dr. Melgosa as a dentist has been phenomenal over the years however, the office staff not so much. My main complaint has always been with Jennifer. I feel there is a lot that Jennifer doesn’t do as for her position being the office manager, but if he is fine standing behind her and her actions, resulting in losing 5 patients then to each is own. This just shows that patient relationship means nothing. As for now word of mouth will affect potential new patients and current. I am saddened to not have his professional opinion anymore. I have been a loyal patient there since Dr. Melgosa took over from Dr. Decker. I asked for all four appointments to be booked in one set block just as before and now it’s an inconvenience. They continue to reschedule me and the kids without notice. It’s not until I receive an appointment confirmation that I know that our appointments have been changed. That defeats the whole purpose of setting future appointments during my last visit. This is the second time they have split mine and my kids’ appointments up without notification. I believe Jennifer is responsible to review patients’ policies and coverages which in the past I have had issues due to her negligence there as well I have received surprised bills in the past. When I go to the specialist such as orthro or Endodontists they are able to give me an exact total without all the unprofessional behavior. Its unfortunate that Dr. Melgosa must settle for such an employee that represents his business in such an unprofessional manner who can’t even provide accurate information. I know Dr. Melgosa may not receive this so I will be posting this as a review online. Since I did ask to speak with Dr. Melgosa directly and I was told by the front desk (Melissa and Jennifer) that he doesn’t talk to the patients directly.

Dr Melgosa was knowledgeable, friendly and professional. He addressed all of my problem areas without being overwhelming. His office personnel, including front desk, hygienists and back office, were kind and friendly.The office is clean, modern and well equipped. I feel confident being a patient of Dr Melgosa.

I am always very nervous at the Dentist. Dr. Melgosa and his staff really helped me feel comfortable. The rooms are private, so you aren’t overwhelmed by the drills, etc you usually hear in a dental office. Dr. Melgosa has a great bedside manner. I am almost excited to return for my next cleaning!

Dr. Melgosa and his team are great! They are all very professional and help me make informed decisions. Dr. Melgosa is very considerate. He always calls me by my name, which is important to me. He gives me realistic expectations of what I'm going to feel and how long the work is going to take. Not only do they provide excellent service, but they are also very conscientious about their prices and the work they do. Nicole, the dental hygienist, and Lucy, Dr. Melgosa's assistant are also wonderful. I can not say enough good things about his practice and his team. I definitely recommend Melgosa dental.

Very profesional. Staff is polite and respectful. The assistant who was helping me, Cristina, was very informed to anwser my qestions, and the doctor was perpared, knew his plan of action right out of the gate. They made me feel confident that they all knew what they were doing. The staff makes you feel comfortable and relaxed.

Dr Melgosa, Nicole (the hygienist I’ve been with for years now) and all the office team always do a great job. Super skilled, personable and all in a timely manner.

I am a new patient and I really like this dental office. The hygienist was super nice and attentive. During the exam, Dr. Melgosa was great at explaining things and let me know what he was going to do before he did it, which was very helpful.

Staff is always professional and friendly. Dr Melgosa is easy to talk to, friendly and never does work that is unnecessary. Thank you Melgosa Dental!