Smashburger image

Smashburger

Restaurant Fast food restaurant Meal takeaway Hamburger restaurant American restaurant Chicken restaurant Ice cream shop Lunch restaurant

Counter-serve chain featuring signature smashed burgers, plus sides & shakes. People often mention burger, order, fries, time, ordered, great, burgers, service, Colorado, staff,


Address

1201 16th St Mall Space 106, Denver, CO 80202, United States

Website

smashburger.com

Contact

+1 720-292-5121

Price rating

$$ $$

Rating on Google Maps

3.70 (787 reviews)

Open on Google Maps

Working Hours

  • Thursday: 10:30 am to 9 pm
  • Friday: 10:30 am to 10 pm
  • Saturday: 10:30 am to 10 pm
  • Sunday: 10:30 am to 9 pm
  • Monday: 10:30 am to 9 pm
  • Tuesday: 10:30 am to 9 pm
  • Wednesday: 10:30 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: burger (26) order (18) fries (14) time (14) ordered (12) great (9) burgers (8) service (7) Colorado (7) staff (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Julian G. 2 years ago on Google
    This location is horrible. They literally forgot the buns on my burger and just gave me a hamburger patty. The order says “SUBSTITUTE CLASSIC BUN”. And they forgot my fries and the straws for the shakes. I’m never eating smash burger ever again and I hope this review reflects poorly on their establishment for years to come.
    3 people found this review helpful 👍

  • 1/5 Riley M. 1 year ago on Google
    Absolutely horrendous service! I showed up with a pickup and all 3 front doors were locked. Upon waving down an employee, he just pointed to the doors until I shook them all to show they were locked. Then after this he just shrugged at me and shook his head. Eventually, a manager came over and unlocked the door for me but she was also very rude. Don't go here unless you don't care if the staff are rude to you.
    2 people found this review helpful 👍

  • 1/5 Alex the c. 3 years ago on Google
    Just ordered for delivery and am terribly disappointed in the way the food came. Missing items burnt food and slimey lettuce. The bun on one of my burgers was completely burnt and the reason I imagine the bun was burned was because I asked for no mayo so instead of just getting me a new top bun they decided to try to cook it off which is not a fix but now I have burned mayo crust on my bun. Why not just get a new bun? This is my last time going to this smashburger.
    1 person found this review helpful 👍

  • 5/5 Raff A. 7 months ago on Google
    I gotta say, this is a great place for a good burger. The staff was nice and there was no waiting time to order. My fries and burger were cooked to perfection. I enjoyed it.
    1 person found this review helpful 👍

  • 2/5 Donnie K. 2 years ago on Google
    Ordered through UberEats, usually this place is decent but today I got soggy burger, a "Large" fries that as you can see arrived literally half empty (and no there aren't any floating around the bag) Then to top it off they just straight up neglected to include the shake I ordered. I'm honestly only giving the extra star because the food has been good in the past, hopefully this isn't the new norm or I'll need a new lunch spot.
    1 person found this review helpful 👍

  • 1/5 Emily W. 1 year ago on Google
    I work across the street and come here for dinner, but that was the last time. Only one person making milkshakes, taking orders and doing to-go. Made a bunch of people wait, didn’t even hurry up a little bit. I ordered an $11 burger for dine in and didn’t even get a basket. Even McDonald’s puts dine in orders on trays.
    1 person found this review helpful 👍

  • 1/5 Morgan S. 5 months ago on Google
    I went into this Smashburger and ordered my normal GF order(which I have had little to no issues at a variety of other locations since I was diagnosed as a Celiac in 2015), the young man who was taking my order had his headphones in, was rudely sighing and rolling his eyes, when I finished my order, I requested that he add a gluten allergy warning on the order. He apparently didn't understand what I was requesting(language barrier was not an issue), I had to repeat myself and explain in a variety of ways until he told me they have no allergy precautions or protocol there, and that even the fries aren't safe. I requested to speak to a manager to explain my allergy warning request, and she said they could clean the grill and that's the best they could do. I was shocked and concerned because I had eaten fries from this location before and feared that I was potentially contaminated. Are they no longer safe/inclusive to celiacs like myself? I have not gone to Smashburger in over 5 months due to this upsetting experience despite it formerly being a favorite go-to place for me and my allergy needs.
    1 person found this review helpful 👍

  • 2/5 L. G. 2 years ago on Google
    To be honest I was expecting better. The food came out slightly burned so I don’t know if this was a one time event or happens regularly as this was my first time there. Overall the food was on par with McDonald’s which isn’t that great in my book.
    1 person found this review helpful 👍

  • 5/5 Chris K. 1 year ago on Google
    First time to a Smash Burger. The burger, fries and shake were perfect. Glad we opted for a burger and shake. Can't go without mentioning the kid that was taking food to the tables. He was hustling and did a great job. His quality assurance was spot on making sure everyone had what they ordered and we're satisfied with their order. Can't go without mentioning him!
    1 person found this review helpful 👍

  • 3/5 Aaron M. 5 months ago on Google
    Denver has really gone to the dumps. Under construction and our food sat in the window for ten minutes while the staff looked underappreciated and pretty beat down. Smashburger a great Colorado Company and would bet a dollar these employees, are not from Colorado. As they seemed to care less about our food getting cold.

  • 4/5 Krazy_ R. 6 months ago on Google
    Food was descent. Service was quick. First time here would definitely eat here again.

  • 2/5 Aaron W. 6 months ago on Google
    Waited for about 5 minutes for someone to walk to the front and take my order (they were just sitting on a bench). Sat down and there were about four different people with no food yet, and food just sitting on the counter ready to go out. My burger was made before those who arrived before me, with one person having to go to the counter and ask for their order (which was just sitting there). Not a care in the world from any staff, going to stick with Illegal burger nearby now.

  • 5/5 M M. 9 months ago on Google
    One of if not the best burgers I've had. Perfect in every way!! 🍻

  • 1/5 Darren M. 5 months ago on Google
    I went here for lunch since I work in a nearby office downtown and although the restaurant was basically empty when I arrived it took about 5 minutes for an employee to simply acknowledge me and take my order at the register and about 10 minutes to get my food only to receive cold fries that had clearly been sitting there waiting for the burger to be cooked. So I will not be coming back and I would recommend that you go to any of the other better options for lunch/dinner in the area.

  • 5/5 Kahlia J. 3 months ago on Google New
    My first time trying smash burger. Heard great things so i stopped by and got the Colorado burger. It was a little greasy but it was one of the best burgers I ever had. Highly recommend.

  • 4/5 Armando M. 7 months ago on Google
    First time visitor and I was hesitant to visit based on recent reviews. However I was pleasantly surprised by the service. I visited on a Saturday during lunch hours. The person working the counter, Maximus, quickly took my order. He was courteous and friendly, a real asset to the restaurant. The restaurant was clean. Even the restrooms were clean! I ordered a Double Classic Smash Burger. The burger was perfectly cook and burger topping were fresh. I will definitely be visiting again when I’m back in Denver

  • 3/5 Shelly B. 4 months ago on Google
    We ordered 2 different burgers and sides. My friends food came out great. Mine however wasn’t. One of my burgers was raw to where my friend said she couldn’t even eat that and I ordered the bbq bacon cheddar which was suppose to have onion petals on it (main reason for ordering it) and there WEREN’T ANY on it. You probably asking why didn’t you say something then. I just took raw burger off and ate rest of meal. Took the raw burger back to hotel, heating in microwave cooked it right up.

  • 1/5 Raulie S. 3 months ago on Google New
    Burgers are small for the price. Ordered a large fry, but the container was only half filled. It was a to go order. I do not recommend this place. Burger King Jr. burgers are more filling and are 2 for $6

  • 1/5 Monteia G. 3 months ago on Google New
    Went to get food after finally getting off the plane waited 20 min to order and $20 for a burger never AGAIN in my life. I’m sorry to say McDonald’s was better then that.

  • 5/5 lily a music g. 1 year ago on Google
    Amazing burgers and sides! They were obviously short staffed but the staff that was there were working above and beyond to take care of customers. Highly recommend!

  • 1/5 Kyrie C. 1 year ago on Google
    COLD FOOD: WARNING TO CHECK PICKUP ORDERS BEFORE LEAVING STORE!! We have been utterly disappointed in all orders we have ordered ahead and picked up from this store. All three have been COLD when we get there (at the time selected on receipt) and our items are never under the heat lamp. It seems unsafe, and pretty gross to have cold fries and burgers every-time. Only worth it for dine in.

  • 1/5 Faith H. 1 year ago on Google
    Here on the day of the national stock show parade and we sat at the front desk to order for 10 minutes before the employee helped us (completely disinterested though) and ignored my second order so I had to repeat it again and he just seemed super disinterested. When we sat down the employees in the dishwashing station were blasting music from the back and it was mixing with the store music and it was SO annoying and the mix was driving me insane.

  • 5/5 Nathan “The Homie” Elijah F. 1 year ago on Google
    Few months ago I got lost in Denver and and had to wait for my dad to pick me up (laugh all you want) and went to this subterranean smash burger. They made me comfortable and the food was great. Really enjoyed my time there.

  • 5/5 Mason M. 1 year ago on Google
    I want to start off by saying every time I go into this location I have been impressed with both the customer service and food. However, today I was absolutely blown away by my experience. Octavio (sorry if I spelt your name wrong) has the best customer service I have ever seen period. He was extremely patient and kind with not only me but every customer I saw him interact with, and he did it all in a packed restaurant while assisting with multiple tasks. If anyone from Smashburger reads my review please please please give this young man a raise, he is clearly a asset to your team and as someone who has spent the last 5 years working in retail/sales (and prior to that ~10 years in the restaurant industry) I will tell you ANYONE would be more than happy to have someone like him on their team!

  • 1/5 Na-young K. 1 year ago on Google
    Had a pick up order for a avocado club Chrisp, it didn't have avocado but that didn't bother me. What bothered me was that the chicken wasn't cooked all the way through and as I was biting into it i could tell it was raw, I had to vomit directly after finding out. So that's money well wasted 😕

  • 4/5 Sai P. 1 year ago on Google
    Smash Burger classic is good but not great. Too much garlicky taste to the sauce i think. Even the smash fries has the same flavor. I think I’m going to pass on this next time.

  • 5/5 J L. 2 years ago on Google
    Hadn't ever been to a smash burger before. Was a really great burger and fries. Also enjoyed the chocolate shake I got. The crew were very polite to all the customers that came and went during my visit.

  • 3/5 Roseanne C. 2 years ago on Google
    First time here. I would have rated it higher but wheelchair elevator didn't work and it took a while to get there attention to give my order.My burger was pretty greasy, fries were good.

  • 5/5 Manuel P. 2 years ago on Google
    The store manager was Awesome! She was very friendly and social. She really made my experience totally Awesome 👌 when she greeted a customer that looked lost and if she could help him with anything. The man responded "no, but thank you ." As it turned out he was from California and some of his friends are movie stars! I guess it's true 👍 you never who you might meet. Thank you Miss Toni GM and SMASH Burger 🍔 for having Awesome and fun people working.

  • 1/5 George J. 2 years ago on Google
    The one on Colorado & Mississippi is way better. Can't buy beer here, or they were completely out and not advertising it. Food took forever and was GARBAGE! Cold Smash fries. Cold Colorado burger. At least at the Colorado & Mississippi location, there's gonna be a wait also. Just think you should know. Your gonna get hot fresh food and it will taste amazing though. Also if of age, can enjoy an adult drink with other adults. Plus the staff actually smiles. Sorry to this location.

  • 1/5 BugsyMayhem 2 years ago on Google
    I see why they are not in the discussion for best fast food burger. I rather order a quarter pounder from McDonald's. And what is going on with they super cold stale fries. And the seasoning was just bad. And the milkshake was so underwhelming. Like they need to reduce their menu and focus on making one thing good instead of everything below average. Tough.

  • 3/5 Robert F. 2 years ago on Google
    The food is pretty good and the service is timely. I ordered the Double Colorado Smashburger and while it did have a little too much sauce for my liking, I felt like the flavors went pretty well together. Another thing I noticed was that the burger and sweet potato fries I ordered were given to me in a to-go bag and I feel like this crushed the bun a bit. If you’re looking for a quick burger on the 16th Street Mall, this is definitely the place for you.

  • 5/5 Shay H. 2 years ago on Google
    Great service. Me and my family of 23 dropped in for some lunch. Considering the size of our group the service was really fast. Everyone had their food in under 20 mins. And the orders were all correct. I ordered the avocado double bacon club with cheese and it was AMAZING. Fresh, perfectly cooked. Met the sr director of operations and he checked in on my family and ensured we had everything we needed. From the cashier, to the server to the cooks we had an amazing experience.


Call +1 720-292-5121 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Coffee
    • ✓️ Alcohol
    • ✓️ Quick bite
    • ✓️ Comfort food
    • ✓️ Vegetarian options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Kerbside pickup
    • ✓️ Outdoor seating
    • ✓️ No-contact delivery

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