5/5 Gayle P. 6 months ago on Google
A
Wonderful
Experience!
Our
Conference
was
at
this
hotel,
was
my
1st
Conference
experience
at
a
Ritz
Carlton.
From
the
moment
I
checked
in
I
was
warmly
greeted,
and
everyone
here
from
the
bottom
up
worked
together
to
ensure
my
stay
was
the
best
it
could
be.
Some
highlights
and
Ladies
and
Gentlemen
who
touched
me
during
my
stay:
-
I
arrived
early
and
appreciated
that
everything
was
notated
and
set
for
me
for
early
check-in.
-
My
1st
stop
was
the
Club
Lounge,
warmly
greeted
by
Tamila
who
ensured
I
had
everything
I
needed.
I
was
most
impressed
when
I
learned
she
was
the
Club
Lounge
manager
and
even
more
so
when
I
mentioned
I
admired
that
she
was
working
on
a
Sunday,
and
she
responded
"she
wanted
to
be
sure
she
took
care
of
her
team
who
works
so
hard".
-
Next
was
my
visit
to
the
SPA
where
I
had
a
very
relaxing
massage
by
Trevor
who
was
wonderful,
truly
listened
to
me,
and
had
one
of
the
most
relaxing
massages
I
have
ever
had
and
wished
every
SPA
had
a
Tempur-Pedic
mattress!
-
Following
my
massage,
I
went
back
to
the
Club
Lounge
where
I
was
warmly
greeted
by
Jose
who
just
lit
up
the
room
with
his
wonderful
personality.
I
also
enjoyed
meeting
Kenneth,
Marcos,
Diana,
and
Myla
-
they
were
also
so
kind,
helpful
and
always
there
ahead
of
anticipating
any
needs
and
ensuring
every
guest
was
well
taken
care
of.
The
Club
Lounge
here
feels
like
home
with
separate
hospitality
rooms
in
the
lounge.
It
was
where
I
lived,
albeit
at
brief
intervals!
Please
also
thank
your
Chef
and
Kitchen
Staff
for
all
they
do...everything
was
prepared
with
love
and
care
and
the
Beef
Barley
soup
was
the
VERY
BEST
I
have
ever
had!
-
A
special
thanks
to
Michelle,
from
Bell
Services
who
delivered
personal
packages
to
me
and
throughout
the
week.
-
The
ENTIRE
Valet
Team
was
very
personal
and
wanting
to
assist
with
directions,
luggage,
anything
transportation
they
were
a
wonderful
group
to
greet
guests
making
a
positive
impression
every
day!
-
This
is
a
great
story...
my
Nespresso
machine
wasn't
working
and
where
other
than
the
Ritz
that
when
you
call
downstairs
at
5:30
AM
requesting
a
new
machine
when
they
service
the
room
thatTony
not
only
shared
that
hot
coffee
was
available
in
the
lobby
now,
he
also
insisted
that
someone
deliver
me
a
cup!
In
less
than
2
minutes,
I
had
a
hot
delicious
cup
of
coffee
at
my
door,
thank
you
for
helping
me
jump
start
my
morning...little
things
mean
a
lot!
-
Lastly,
this
is
a
tribute
to
Mr.
Brad
Mills
and
ALL
the
Ladies
and
Gentlemen
at
Ritz
Carlton,
Denver.
You
and
your
team
faced
a
unique
challenge,
with
1
of
3
elevators
operating
when
a
conference
was
in
the
house!
You
could
not
have
managed
or
handled
the
situation
any
better,
while
the
elevator
was
unfortunate
timing
and
totally
out
of
your
control,
you
and
your
team
were
PROACTIVE,
took
control
and
made
a
difficult
situation
a
positive
by
being
visible
and
helping
at
every
juncture!
-
it
was
incredible!
EVERYONE
stepped
up
for
2
days
to
help
and
ensure
your
guests
were
well
taken
care
of,
while
being
sympathetic
to
the
delays
and
thanking
each
one
of
us
for
our
patience
and
understanding.
It
was
sincere
and
made
a
positive
difference,
THANK
YOU!
I
hope
to
return
next
year,
and
should
the
opportunity
presents
itself
in
the
meantime,
I
would
love
to
return
to
Denver
and
stay
again!