3/5 Samantha h. 7 months ago on Google
I
don’t
often
post
critical
reviews
but
I
was
very
frustrated
by
this
situation.
I
want
to
start
off
by
saying
that
the
location
is
great
if
you
want
to
stay
away
from
the
noise
of
the
city,
rooms
were
very
clean,
and
the
breakfast
was
nice.
The
only
complaint
I
have
is
about
a
situation
with
one
of
the
front
desk
staff
Susan.
On
Friday
Sept.
1st,
we
came
back
from
a
trip
around
6pm.
We
went
up
to
our
room
only
to
realize
our
key
cards
do
not
work.
My
partner
and
I
went
down
to
the
front
desk
to
get
them
fixed.
When
we
told
the
front
desk
staff,
Susan,
that
our
key
cards
don’t
work,
she
held
up
a
small
device
and
told
us
this
was
why
we
couldn’t
get
into
the
room.
Confused,
I
asked
what
it
was
and
she
replied
it
was
the
thermostat
and
that
it
was
found
in
our
room
on
the
floor.
I
told
her
we
did
not
know
how
that
happened
considering
we
left
around
9:30am
that
day
and
did
not
come
back
until
6pm.
The
cleaning
staff
cleaned
our
room
before
we
left
for
the
day
and
did
not
inform
us
of
anything
broken
and
we
did
not
break
or
see
anything
broken
before
we
left.
She
said
“Well,
I
wanted
to
show
you
so
it
doesn’t
happen
again,
okay?”.
I
did
not
appreciate
the
accusatory
tone
considering
we
have
been
out
all
day
and
came
back
to
a
locked
room
only
to
find
out
it
was
because
they
thought
we
broke
something
that
we
did
not.
I’m
not
sure
who
else
came
into
our
room
to
find
the
broken
thermostat
because
like
I
previously
mentioned,
the
woman
who
cleaned
our
room
did
not
say
anything
to
us
before
she
left.
I
let
it
go
and
did
not
make
a
fuss.
Now
that
we
have
checked
out
I
received
our
final
bill.
We
were
charged
$100
that
same
day
for
“damages”.
The
charge
was
reversed
the
next
day
Sept.
2nd
so
there
is
nothing
that
I
will
be
disputing
but
I
do
find
it
extremely
unprofessional
to
not
mention
that
there
was
going
to
be
a
charge
for
this
especially
when
I
am
certain
we
did
not
break
it
off
the
wall.
It
could
have
been
bumped
when
the
room
was
cleaned,
the
previous
guests
could
have
loosened
it,
it
might
have
been
old
and
fell
off,
etc.
At
the
very
least
a
discussion
was
warranted
before
putting
a
charge
on
our
final
bill.
I
do
not
feel
comfortable
paying
for
something
I
believe
we
were
not
responsible
for.
I
appreciate
the
reversal
of
the
charge.