It takes a lot for me to leave a negative review, but here goes. I booked a non-refundable room at the hotel for 3 to 6 Mar. My flight into Denver arrived late, meaning I only got into the city after 2 am on Friday night, after a long day of traveling. Having made a non-refundable reservation, I reasonably expected to get into my room fuss-free, as has been the case with past Hilton stays. To my surprise, when I finally arrived, the reception staff ("A") explained that since I had missed his cut-off time of 2 am, I was flagged as a "no show", and might not have a room for the night (or even the weekend). Eventually, A made me make a new booking, and explained that I should speak to his manager ("J") in the morning, who would help "sort this all out". The next morning, J (a harried-looking gentleman) confirmed it was a mistake on the hotel's end, and that his staff, A, should have reinstated the booking. However, I would now need to call Hilton about the refund and sort this out myself. While he did attempt to make a few phone calls for me, no subsequent efforts were made to contact me or explain the steps I needed to take. Today, I see that multiple charges amounting to $1,300 were charged to my credit card from the hotel - much more than what I expected. I have contacted Hilton Customer Support, and am still waiting for a response. I don't believe that the customer is always right -- But if the hotel created the problem for the guest, I think it is only fair that they help to solve it, rather than exacerbating it. (P.S. At this point, sharing a photo of this pillow with a stain/shoe mark is just nit-picking.)

This was going to be a 2-star review, but let me explain why it’s not. First off, the rooms and cleanliness was fine, no complaints. However, were stunned to find there was a $50 early check in fee. The main problem came when we realized our room felt very warm despite setting the thermostat to 68 degrees. We soon realized that the air conditioning was not working at all, so we called the front desk to see what was wrong. She said that almost all of the other rooms in the hotel were being affected by the lack of air conditioning and that she would move us to a different room. The woman who gave us the new room was very apologetic and tried her best to make the situation right. At the end of the day it seemed like the air conditioning kicked back on sometime during the night, but it wasn’t a very pleasant experience. When we went to check out, Star at the front desk was apologetic about the experience and waived our early check in fee PLUS gave us free breakfast at the restaurant. We were so elated and it really made up for the aircon situation. If not for Star and other staff this review would’ve been much more negative, but we felt despite the situation the staff attempted to make everything right as possible!

Best hotel experience I have ever had. The room was midrange price-wise but the experience felt like $500 a night. Staff was very helpful and friendly, from front desk to valets to restaurant staff. Amenities were excellent. Robes were amazing. Location meant we were close to a ton of stuff. Clinton was an all-star. It was really a joy to get to spend a full week at this hotel <3

This hotel was a nice place to stay on credit card points. We wanted to try something new and a closer drive to the airport at 5 in the morning. Check in was easy and the valet took our car. The check-in was upstairs which was a quick and easy elevator ride. We recieved vouchers for the restaurant in the hotel which was a nice amenity. The room was very nice and the bed was really comfortable as were the pillows. And we are picky! The shower was tricky to turn on honestly! The soap, shampoo and conditioner smelled herbal and fresh, they did the job! Only issue we had, was the 24 hour valet. When we needed the car at 5 am, the valet was at another property. So we paid for the valet but weren't able to get the car brought to us. Not a big deal but it took extra time out of the morning we weren't planning on. Yes, the hotel refunded the valet charge. Not pet friendly, it is family friendly.

The Art Hotel Denver Curio Collection by Hilton truly exceeded my expectations from the very beginning. Before arriving, we were pleasantly surprised with an email notifying us of a complimentary room upgrade, which set a positive tone for our stay. The King Deluxe Mountain View suite we received was absolutely fantastic, offering a stunning perspective of Denver's landscape. The hotel itself is a marvel in terms of design, boasting outstanding decoration that left a lasting impression on me. Cleanliness and comfort are evidently top priorities here, as evidenced by the spacious, well-maintained, and modern rooms. The staff deserves special mention for their warm and helpful demeanor, enhancing our experience significantly. The efficiency of the valet service was impressive, and the thoughtful welcome bag filled with treats and drinks was a delightful touch. Dining at the hotel's restaurant was another highlight, so much so that we dined there twice. The inclusion of vouchers for the restaurant was a wonderful amenity that added value to our stay. Overall, I can't recommend The Art Hotel Denver Curio Collection by Hilton enough. It's an exceptional choice for anyone looking to enjoy a luxurious stay in Denver.

Andrew who worked the night shift was AMAZING. He was super patient and friendly and helped me at 2:30am in the night when I didn’t have my key card but was at the reception. Really appreciate his help and made the experience for me. We were hanging out on the patio and he was nice to come out and let us know in a nice way that we were being loud. Thanks Art hotel for getting folks like Andrew help us out.

Booked this place with the Amex travel portal. You definitely get a lot of perks! The front desk staff was really nice and explained all the benefits. She offered early check-in at noon! Had 3 meals at their restaurant Fire— service was great and food was 90% great-their risotto was very undercooked. The location was great-walking distance to many attractions. The room was large and clean. The amenities in room also nice. They only offer valet parking for $50+ a day. There is a public parking garage next to the hotel for about $35 for 24 hours.

Hotel is really cool and artsy! Overall it’s a good experience but details are lacking a bit. Got the Mountain View suite but couldn’t really see the mountains from the room. The master lights were flickering constantly and the bed/pillows were not comfortable compared to other Curio Collection hotels. Coffee bar in the room wasn’t replenished the next day. Bathroom was very nice though, spacious and modern. Restaurant in the hotel had limited options for breakfast. Would be great if there were better foods.

You’ll prob notice lots of good older reviews and a general decline. I get booked here for work often and the quality of the hotel, service and restaurant have dropped sharply since becoming a Hilton. Everything feels cheap, disposable and corporate. Like a Holiday Inn. I would advise not staying here. This place is not what it used to be.

I love so many things about ART a hotel! It’s proximity to everything. The friendly and personable team. The soaking tubs. Their restaurant, FIRE, has amazing salmon, burgers, salads, pasta and the charcuterie board is the best in Denver.

Just stayed at the Art Hotel and had a wonderful experience, the guest service employees were all great. Chloe was warm and welcoming, and the staff at Fire Restaurant was wonderful. David was my waiter Friday morning and he was fantastic. The bartenders are all attentive and friendly. Customer service is at the forefront of Art Hotel.

The hotel is no-frills when it comes to serving guests. If you want housekeeping, you have to request it (I'm surprised pillows on the bed are included), and for full service the request must be in by 10am or tough luck. It's like an early 2021 covid policy still applied 2.5 years later because it suits the hotel better. They won't even send a water bottle up to your room; you have to go fetch. If you request extras, your request may not be accommodated; at least mine wasn't. When I brought these things up, my comments seemed to annoy the staff. However, the staff at the FIRE restaurant/bar were very helpful and friendly. Maybe they should run the entire place? Wake up, Hilton; you should be better than this.

Very nice location at the center of Denver. You will enjoy your stay at this location. However, parking spot needs to be carefully selected to avoid paying exorbitantly. The rooms are neat and comfortable. The view of the city from the room is very pleasant.

The “art” around the hotel was outstanding and room was spacious and laid out nicely. We really enjoyed the restaurant. The food was delicious and the presentation was a feast to the eyes. We took full advantage of the daily food and beverage allowance. This was a great perk! We spent two days at the Art Museum and the two block walk was just right. The staff was very welcoming and helpful. All in all a wonderful experience!

Fantastic stay, amazing staff! From the dogs in the elevator to the nuggets on the wall, the atmosphere and artwork throughout the hotel was exceptional. Had a difficult time selecting from the breakfast menu at Fire because everything sounded delicious! We were very pleased with our selection. Great location, close to everything we wanted to see. We wish we could have stayed longer!

The rooms are very nice, but what makes this place is the staff. The person at the front desk Chloe was amazing. She arranged transportation for us and was so helpful. Also the "Fire" restaurant was great. Our server Kaia was super friendly and a superb waitress. The valet also helped us store our bags after we checked out s we could explore the museum.

Delightful and unusual property well-located in Denver. Themed around contemporary American artists, there are interesting and provocative pieces installed throughout the hotel, including the motor lobby. My king standard room was comfortable, well-appointed, and clean. My dinner at Fire was delicious and the service unassailable. I'd love to stay again!

Our experience was amazing!!! Special shout out to Chloe for making our stay the best ever. Her customer service was unmatched. I would recommend this hotel to anyone visiting the Denver area.

Update #2: After having a brief conversation with Spencer, my issue was resolved and thanks for his great customer service. Update : After checking out, my credit card started seeing unknown charges. I made multiple attempts trying to correct it with them, but after discussions, was asked to deal with my credit card company. I had a fantastic experience staying at the ART hotel. I loved the Amex FHR program and the perks it offers at this hotel. Janaya and others were very friendly and helpful with all our questions.

I stayed at the Art Hotel last month (while attending a conference) and I am finally getting around to writing a review. I could not let another day go by without giving this hotel and its staff the praise that they deserve. I tried to remember as many names as possible, but I am missing a few! The hotel and Fire staff were amazing! Their attitudes were positive. They were quick to serve and serve well. They sought to meet all of my requested needs and they did it all with a smile. From following up on housekeeping needs to calling me a lyft to get to my conference to keeping my cup filled at the restaurant (while giving me my favorite booth), this staff was second to none! My favs were Kendra, Nate, Kaia and Janaya. My overall experience of this hotel and restaurant is " You can't compete where you don't compare." (borrowed from Janaya). Loved, loved, loved my time at the hotel and restaurant... I will be back!

This hotel is stunning. It’s clean and beautiful, and it has incredible views of the city. The rooms are quite large, clean and modern. The staff is lovely and helpful. Valet was fast. Location is perfect, you’re in walking distance of amazing local restaurants and bars and clubs on Broadway .

I am taking off a star because of the issue I’ve had with unexplained charges. One of which may be valid, I just haven’t spoken with their customer service yet. I stayed here as part of the Amex FHR collection. I chose this hotel as it was the cheapest near Denver on Amex’s website for the $200 Platinum card rebate. With the Platinum card came several benefits - 12pm check in - 4 pm check out - 2 peoples worth of breakfast per day. I think about $60. (May have been combined with Hilton diamond status credit) - $100 food and drink credit (you must charge to the room) - upgraded room The hotel itself has a $20 amenity fee that you can spend on food and drink. It’s a really weird fee that can be used as a food credit or else you will get charged the $20 at checkout. The valet was super nice and let us park there for free while we checked in. Paying for the actual valet is so not worth it when there’s a few parking garages super close that charge wayyyy less. We even saw one down the street a bit that was $5 a day. At check in they charge a $100 incidentals fee that should get refunded. They also charged me an extra $200ish at check in that I still don’t know why. But at checkout I re-asked about it and they said it was a mistake and cancelled the charge. After checkout I got a ~$50 charge on my card that I’m not sure what it is. On the invoice it’s under the credit field so ¯\_(ツ)_/¯ . I’ve been meaning to email to ask. We were only there for one night so we had to work hard to spend ~$150 worth of food and drink credits. We had dinner at their restaurant and managed to spend a good bit. The food was so not worth the price though. Even being “free” I wish we had gone somewhere else. The steak had a tomato sauce that was just not it. Mashed potatoes and wings were devine though. Our server was super friendly. The hotels location is great. The streets are clean and felt relatively safe to walk in. There’s even a nightclub in a church across the street which is a cool concept. The rooms were nice as well. I had just come from a Marriott that had soft-close sliding doors for the bathroom, so this one was a bit of a let down. It had a desk, a chaise, and a nice bench to put a suitcase. Overall the hotel is clean, the staff is helpful, and the location is great.

Hotel is in a perfect location and easy to walk everywhere. It's bright, clean and very welcoming. Chloe at front desk goes above and beyond - truly amazing! My room was a corner suite that overlooked gorgeous city scapes. Restaurant was delicious and service attentive. Highly recommend!!!

Barbara and the Art team was great. Valet outstanding for letting me park in front for a short period. Excellent AC/Heater both working during a snow storm. Was busy during NYE week plan accordingly

I really love staying here. The staff was great the lobby is super welcoming. Plus you could hang out outside and enjoy a cocktail before dinner. There’s also a really great running route just up the street and a really nice park. My only ding for not having five stars is there’s no outside windows in the gym. Other than that the room was nice and it even came stocked with waters and sodas.

Great experience at the Art Hotel Denver. Excellent and personable staff-we had a rough flight coming into Denver and the front desk staff expedited our check in. They also offered great advice regarding our trip to Red Rocks Amphitheatre and were generally kind and gracious. That goes a very long way. The room was beautiful, clean, and lovely to stay in for our three nights in Denver. We would return and would recommend.

Our overnight stay turned into 3 days thanks to the May snowstorm, and we couldn’t have been happier to have extended our stay. The staff was amazingly friendly, especially the front desk. The hotel was very clean, and QUIET! Didn’t hear a sound in the hall way, no elevator noises, nothing. Best hotel I’ve ever had the pleasure of staying in. Will definitely be back when we are in Denver again

They only had one working elevator the weekend I was there, so the waits were long. They also only accept dogs, so I was bummed my cat could accompany the family. But it is in a great location, easy walking to a lot of nice attractions, the accommodations are superb, the staff is very nice, and the restaurant, FIRE, is just that. I don't think I will ever have a burger and fries that good again in my life.

Loved everything about this hotel. The location was perfect and walking distance to most things. The front desk staff were so kind and gave us so many options of the must do’s in the city. Victor and Alex were super helpful! Only one working elevator, but the wait was never terribly long.

The Art Hotel was fun, clean, with helpful and friendly staff, great placement of a range of art, and a dynamic vibe. An ideal location for what I wanted to do in Denver. When I requested a new room, since my first one smelled really musty, the front desk team took care of me.

We were so excited for our upcoming stay at the Art. We had heard great things and wanted to treat ourselves to a romantic weekend suite. The day of check-in, we called to ask about early check-in and the first representative was incredibly dismissive and rude. We used the app for check in once we did arrive and the digital key did not work on the elevator, so we ended up needing to get physical ones from the desk anyway. The noise from street racing on Broadway at night was so loud it woke us up numerous times. I know it is downtown and there is going to be noise, but then the alarm in the room went off at 5am. The neighborhood did not feel safe. Again, I know it's downtown but we were aggressively harassed several times near the hotel. Little things add up, we didn't enjoy our stay and won't be returning.

Faith and Justin were so helpful with getting me in the building and letting my keep my rental van idling while I delivered wedding flowers. They were kind and attentive while I was a stressed out vendor, their kind attitudes were just what I needed at the time. Also, the hotel is gorgeous!!

Stayed here for a week and I must say, I didn't want to leave! Extremely clean room and bathroom. The view was also spectacular. Parking isn't the best, so I definitely suggest using valet. Staff is amazing. Love that there's a restaurant inside as well. Decent area...

This was sincerely the best hotel experience of my life. Crazy personable and accommodating staff (especially Clinton!), beautiful artwork, great drinks, lovely rooms. I was blown away and will absolutely be coming back next time I’m in town!

This was my second time staying at The Art Hotel Denver. Ironically, I was put in the same hotel room as last time. The room was once again clean and quiet. I overall had a good experience at Hotel Indigo.

I was promised a refund and was sent an email confirming that on 10/30. I have still yet to be refunded. . I have reached out to them numerous times and heard nothing back. No one has returned any of my emails. *I have followed the prompt and sent an email but still have yet to hear anything back.

Will be staying here every time we visit Denver. Try the breakfast, it is incredible. Perfect location in the city.

Great place to stay. Close to the Church nightclub! Huge wine selection and very friendly staff.

I travel a pretty decent amount, and this was far and away one of the best properties I have stayed at. From the valet that greeted me, to the front desk and all of the restaurant staff..... they were fantastic! You have free sodas and water waiting for you in the super clean rooms (I mean, really super clean!) and they are very spacious as well. There is a $20 resort fee but if you spend $20 in the restaurant, it is waived or applies to that fee, so I had a few meals to go back to my room, and when I checked out the fee was gone. At dinner hour Jen, I believe is the bartender, is great to talk to while you wait, and the gal in the morning (sorry, I didn't catch her name but she was recently a nurse that lost her job - that stuff is real - smh) and the Art was lucky to get her! She was super fun to chat with while I waited for my food. In other words, they take time to get to know their guests, and the hotel was sold out while I was there so they could have gone about doing something else, but their customer service was more important and honestly, you don't see that much anymore. I'm usually awkwardly standing there looking at my phone until my order arrives, so this was a nice change for sure. Also, check out all the cool artwork they have displayed around the property. Just a fun, hip, customer service place to call home for a few days. I told the valet I would move in there if I could. It really is that good.

We had an issue with our room and Chloe made sure it was fixed promptly. She was so helpful and kind. John went out of his way to assist us on the patio with the fire pit. Rebekah was a very attentive server and friendly. Chris and Cornelia were fantastic, knowledgeable bartenders! We had an amazing staycation and will recommend this property to anybody.

DRAFT: I just checked in earlier this afternoon. I haven't had a chance to immerse myself in & around the hotel property, but this is what I've got at face value so far. UPDATE: 04-04-2022 I just checked out this morning and must admit, I had the most enjoyable stay here at The Art Hotel Denver. The facility is clean and spotless. Great maintenance and housekeeping team. The front desk personnel were absolutely amazing, especially Diane & John. They were so welcomed and inviting. I initially had a Deluxe King Bed w/sofa Mountain View and it was very nice. I then upgraded to the Capitol/Museum 1 BR Suite with a beautiful balcony overlooking the city. In fact moving forward, I will select this room 831 every time I visit this property. It is pricey, but well worth it. I love the Hilton Brand, and I love this hotel! Highly, highly recommend.

I had the pleasure of staying at The ART a Hotel in Denver and while a snowstorm completely scrambled my schedule - my stay here couldn't have been any better! Lucas and Boaz in the restaurant: FIRE were both incredible, John, the manager on duty was dedicated to making the stay perfect and the entire front desk team - wow! I'll be back and appreciate the level of care I received. Those tubs are also incredible.