This place is horrible. There were a lot of government housed immigrants staying here. I guess the government has taken this hotel and put illegals in it. There were people, mostly men loitering everywhere. Very creepy when they just stand there and stare. I also had a reservation to stay a week later for my return trip that i had to cancel, because the young lady at the fron desk said they may not be able to honor my reservation because they are filling the rooms with this "large party". Lunacy! I had it paid in full. This is a travesty of our government to house immigrants before our own people, and for comfort suites not to fulfill their obligation to their paying customer. The young lady at the desk tried to tell me that it's not comfort suites fault, but your name is on the building and you are who I paid for a room. So I will not stay at another comfort suites again.

This is a nice hotel that we've stayed at before. However, be aware that it is currently being used as a migrant shelter and the environment is chaotic. There are hundreds of people in the parking lot and lobby. Line for the front desk is long. It's very loud. Right now a man is walking up and down the hall talking loudly on the phone. It doesn't seem like we will be able to get any sleep. Not a great place to stay if you have an early flight.

We arrived to hundreds of refugees inside and outside of the hotel. Very loud and feels unsafe due to all the crowds/loitering/noise. We were traveling w our 4 young kids and left to a safer/quieter hotel less than 1 mile away. Bring your heat and ear plugs if you decide to stay. Good luck

On a recent trip home from Denver, my flight was canceled. I was traveling with my 10-year-old son. We were rebooked on a flight not scheduled to leave for two more days. During this rather stressful time, I called my wife to help locate a hotel for us to stay. She found a room at this location. During that time, about less than one hour from hotel booking, our airline managed to book us on a flight to another city where we could drive from. Once booked, we quickly called the hotel to explain these extenuating circumstances and cancel the room, putting it back to available, and request a refund. This request was bluntly denied, stating a fine print claim that there are no cancellations allowed. Under any circumstances. What is simply shocking was that, in this time of significant stress related to a cancellation, the hotel chose not to do the right thing for the traveler and prioritized revenue. We never stepped on a shuttle or into the hotel or used any services. The room was reserved for less than an hour. But, according to the staff member, that was our fault for not reading the entire contract...under stress at an airport following a canceled flight. Moreover, when speaking to this manager I was routinely insulted and even called names. When I think about the trust I put into a travel company, I expect a certain degree of compassion and some grace. Not at this location. Revenue is clearly priority one over customer experience. It is clear the occupancy numbers matter most, not doing the right thing. The room we reserved was only reserved for an hour. It went back into rotation and made available for other travelers in need. They do not care. Stick it to the distressed family stuck at an airport. Stay away at all costs. The lure of the low rate is not worth it. The verbal abuse, insults, and name-calling from the manager when speaking over the phone cemented my opinion. I welcome any feedback from the owner. But, I doubt that will occur.

I would not recommend staying here. The pool is being used as a storage room, the prices change from staff member to staff member for the little store near the check in desk. The free breakfast sucks. It’s loud and trash is everywhere. This hotel is hosting immigrants which they get better food then those of us who are paying to stay here. Unfortunately I’m here for another week. I have small children and it’s uncomfortable. Being asked for money every 5 seconds. Mind you were not vacationing we’re struggling Americans. So disappointed I’ll never stay here

Absolutely terrible would not recommend. We booked this hotel for a simple one night stay after our flight got in. However our connecting flight kept getting delayed and delayed and even more delayed. Our connecting flight was pushed back until the next day causing us to miss our overnight stay. We called and explained this to the hotel looking for compassion and requested a refund but Patrick was extremely rude and made it seem like it was our fault that our flight was delayed and wouldn't let us cancel. He suggested we move our stay to another date. This was not a viable suggestion as we were only supposed to be in Denver for that single night. We called back and tried speaking to the manager "Levi" but kept getting the run around. After trying to call back again and speak to a supervisor, or lack thereof, Patrick laughed and charged our card anyways. So in the end we lost money on a room that we didn't stay in. For a hotel near the airport you would think they would be more understanding of these situations. The lack of customer service and decency was downright disrespectful. We will never attempt to book this place again and I don't suggest anyone else either.

Super impressed with the hotel and the staff! Shoutout to Olive and Brittany from front desk who were amazing and brilliant with their attention to details and follow up with any requests we made during our stay! Hotel is nicely located and is super clean. Our room was regularly cleaned and all the staff for this hotel were amazing as well! They have 24 hour check in and breakfast starts at 4AM with the shuttle to airport at every 30 minutes is also very convenient and they run shuttle even at 3AM in the morning so guests can plan their departure with comfort and convenience! I am not giving it 5 star just because there is a opportunity to improve on breakfast as the same breakfast menu can be tiring for people who are staying over 2/3 days at the same hotel. I would definitely come back here! Definitely recommended!

Super impressive hotel. I booked this sorta last minute after an Airbnb canceled on me, just needed something affordable and close to the airport. This place was surprisingly nice, quite modern, and the staff were very friendly. Great breakfast selection and it starts early which was perfect before heading to the airport for a morning flight. Super comfy bed and pillows, felt right at home. Bookmarking this place for the future!

We stayed at the comfort inn before flying out. The line to check in was very long and the two employees working the desk were overwhelmed and the gentleman employee was quite rude to those he was assisting. After 35 minutes of waiting to check in we made our way to our room and it was clean and a standard room. We took the shuttle to the airport and it was on time and the driver was courteous. We chose to stay at the comfort inn due to their location and their lower rate for extended parking. We parked in front of the entrance in a very well lit area. Once we returned from our vacation we found our vehicle had been broken into and ransacked. The hotel staff was not helpful at all- I fully understand it is not their entire fault this happened but a simple I am so sorry this happened to you would have gone a long way during this time. They did not offer to help with contacting the police or offer to show any video footage to help with this situation. Would not recommend staying at this location due to the staff and their lack of empathy or being pleasant at all.

One of the best hotels we’ve stayed in thus far. Great experience from check-in to check-out. Everyone was friendly. We were in room 312 with a view of the mountains and a spa tub. The hotel didn’t stink! Everything was clean, the room was spacious. We were there for a visit to Denver Colorado for the first time and enjoyed it. The only con: Be careful of the elevator, it apparently don’t have a safety opening sensor so it closed rather quickly on my husband and knocked his belongings out of his hand before he could move into it quick enough. Other than that 10/10 overall experience!!

Had a perfect 3-nights stay here! Rooms were very nice, spacious and clean. Service from the front desk was excellent. Offered me a free drink and snack when I checked in. Staff were friendly and helpful and the location is perfect, super close to the airport. Would stay here again if I'm back at Denver!

customer service was horrible. Water was cold so i called the front desk to see if it could be looked at and said they’d get back to me. Never did. Front desk workers are all very monotone and didn’t make the experience any better let alone all the random people hair we found in our bed. Highly wouldn’t recommend. It’s worth the few extra dollars to stay at a different hotel

Diamond member, 2nd time to Denver in the past 3 years and was here for a week and 1/2. Brittney is the bomb! :) Great front desk energy which is key to good hotel service, as a world traveller for years i've dealt with many different personalities and she's great. Nice big rooms, good breakfast, shuttle drivers are very nice. For comparison, if you check out my other reviews, i've spent the majority of the past 2 years floating in and out of Arizona, the most visited place on Earth for me for about 25 years and i couldn't give over a 3 star for any business in Phoenix, lol! If i go back to Denver anytime, i'd probably stay there again knowing there are good vibes to greet me, peace :)

My favorite hotel to book when traveling to visit family in Colorado! Rooms are always so clean The costumer service there has always been the best when checking in and out with the receptionist desk, I had the nicest Young lady named Brenda (if I remember her name correctly) check me in about a week ago and even though she had quite a line she was always so patient and polite to me and the other guest checking in. And I Love the buffet style breakfast and the mini market they have by the front desk!

We checked in without an issue, it was quick and easy and the room was clean..however that's about all I can say.. the walls are paper thin, and the people above us reminded me of elephants! We had to be up at 3 am to make it to the airport and all we heard was the neighbors tv blaring, the people above us stomping, and running in the hall. I won't stay here again for those reasons but at least the staff was nice.

We had a very bad experience with this hotel. I would not recommend you stay here. The person at the front desk (male) on Aug. 4 was so rude. Our daughters were flying home and their flight was cancelled. We booked a room for them over the phone and even spoke with the hotel to make sure our girls could check in under our name since they were 19 and confirmed it was fine. However, the attendant at the front desk refused them because they were not 21. Even though we provided payment and full responsibility, they were given no option. Being a parent multiple states away, there is no worse feeling than the safety of your daughters being at risk. I understand policy but this goes too far in today's modern world. What are younger people supposed to do? According to Comfort Inn in Denver, the attendant's exact words were that he didn't care and maybe another hotel could help them, then he hung up on us. Thank you Comfort Inn and Suites for not caring. We will never use the Choice Hotels chain for any of our future stays and your attendant should be fired. A hotel should be a place of safety and rest.

Comfort Suites and their staff were great! Their manager Brittany was fabulous! We arrived earlier than expected. Brittany was quick to help us get in our rooms with such a sweet smile(: Our rooms were beautiful! I can really appreciate a comfortable bed especially when you're away from your own. Thank you for making our stay simple and satisfying!

Derek!!! The Shuttle Driver went way above and beyond his duties! I was traveling with my 94 year old mom who is in a wheelchair!! He helped me pick her up and put her in her chair, he noticed a big gash and went and cleaned it all up for me! What an amazing human being!! I would of never been able to do it with out him!! You are lucky to have such a truly kind man working for you! You could tell it was a PURE act of kindness!! I am so happy I chose this hotel!! Derek was Definitely my guardian Angel!! The Front desk was also very kind and patient! The one gentleman help Derek put my mom in bed!! Many thanks for having such amazing people working for you… 10 plus stars to DEREK!! Laura McFadden

The front desk was very friendly and helpful!! The hotel room was very clean. My biggest complaint (I'm a very laid back person and give grace to everyone in the hospitality industry) was with the shuttle service and driver. We had a 645am flight and told the front desk we wanted to catch the 5am shuttle. "No problem " said the front desk. We Get down to the lobby at 450AM And waited for the shuttle driver. He arrived at 5:08 and there were several parties waiting on him. We loaded up with 3 empty seats. He then had a conversation with a man that was some sort of disagreement and then they had more of this conversation as they walked into the hotel. Not sure if this person was a guest or he worked there but here we are already late leaving and hes just having this conversation with someone that I can't tell was a guest or not.!He proceeded to the next hotel where he picked up 2 more people and a baby in a Carrier. Our shuttle was completely full and he decided to go by one or hotel and spent another 10 minutes talking to the 3 people there. I felt very sorry for them because they were not gonna get on the shuttle. There has to be some kind of coordination with these 3 hotels !!! And one of the passengers noted that we we are on E with only 30 miles until the tank was empty. This is ridiculous!

Rooms were clean but with some dents in wall and furniture. Staff very friendly. Shuttle to/from airport very convenient running every 30 min even at night. For that kind of hotel breakfast was plentiful (hot and cold, not just grab an go). Location conveniently close to airport, but further away from the city center. However, hotel is a 15 min walk away to a train station, which gets you to union Station in 30 min. Not that many restaurant options in walking distance. Really, the hotel is in an area where driving is more convenient. Overall would stay again.

The rooms were clean, the location was low-key and quiet. The pool is nice, but no hot-tub. The complimentary breakfast is good with various options. Overall a good experience.

Clean, incredibly quiet, and easy to get to and from the airport. The airport shuttle was exactly on time and as described, and the drivers (at both 11 PM and 6 AM) as well as front desk staff were so friendly. Really peaceful and updated place to stay the night

Me and the husband came here after our tour of Italy and it was amazing! The girl at the desk - Caroline - was so helpful and even taught my husband a few Spanish words we’ll use on our next trip to Mexico! She made sure we were comfortable even after we pestered her for a while and it was truly admirable how nice she was to me. As a pregnant woman, nice customer service is always appreciated and I will definitely come back as long as Caroline works there.

I am giving 2 stars only for the false advertising that they have a hot tub with the pool! It was a huge disappointment as this is why I picked this hotel. It is listed on multiple sites as having a hot tub by the pool. The staff was amazing and offered us an “upgrade” to a room with a hot tub but those rooms only have a king bed and my son wanted a bed to sleep in not on a fold out couch. Instead I got a drink and snack, I honestly would have rather stayed in a different hotel and won’t stay here again most likely.

Was originally booked at their sister hotel near them and was not happy. That location was very smelly, dirty and run down. This location was much nicer. Liked how they offered 4 am breakfast and 24 hour shuttle service. Rooms are spacious and bedding is so comfortable. I enjoyed the pillows and that the couch was a pull out for my kids and I. Parking was good, not far. Right near a gas station to fill our rental. Gave 4 stars because the heated pool was not heated, was green and wish they had a hot tub. Would definitely stay again if needed.

Rave to the employees who were all extremely polite and nice and helpful. Boo to the advertisement that they have a hot tub and they do not . That was my whole reason for booking this place was to sit in a hot tub. The wall next to the shower is disintegrating. Other than that the place was great and I enjoyed my stay. Very comfortable pillows and