2/5 Pasi H. 1 year ago on Google
-
The
breakfast
service
was
phenomenally
bad.
We
arrived
for
breakfast
at
9:40
am
on
a
Saturday,
20
minutes
before
breakfast
ending
on
weekends,
but
the
lady
in
charge
was
already
carrying
items
away.
She
alleged
the
breakfast
was
served
only
until
9:30,
but
when
I
mentioned
her
information
was
incorrect,
she
couldn't
have
cared
less.
Eventually,
a
manager
offered
us
two
eggs
sunny
side
up
and
two
breakfast
tacos,
all
the
while
the
items
were
being
carried
away
-
and
it
wasn't
even
10
am
yet!
Several
reasons
were
given
(someone
was
away,
there
was
a
shortage
of
staff,
a
person
got
confused
over
the
weekdays
and
the
weekend)
while
the
manager
said
how
excellent
his
team
is
and
how
a
special
breakfast
concept
is
used
at
Element.
Really,
excellence?
We
must
have
a
different
definition
for
the
word.
A
special
concept?
I
would
have
appreciated
if
whatever
items
are
served
remain
on
display
according
to
the
purchased
contract
we've
both
agreed
on
upon
booking.
Suggestion
to
the
team:
less
condescension
and
indifference,
more
cordiality
and
helpfulness
towards
customers.
-
Poor
information
about
shuttle
transfers.
The
website
mentions
a
shuttle
transfer,
but
there
is
no
information
about
the
shuttle
times
nor
the
location
of
the
shuttle
island
at
the
airport
(it
is
on
the
West
side,
island
3).
It
would
be
a
very
small
thing
to
add
the
info
on
the
website.
-
Good
gym
facility
and
pool.
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