2/5 Erica L. 5 months ago on Google • 4 reviews
Our
check-in
experience
was
disappointing.
We
arrived
early
and
were
informed
that
our
accommodation
was
not
ready
and
it
would
be
about
2
hours.
We
understood
since
we
did
arrive
early.
However,
despite
being
repeatedly
assured
that
we
would
be
checked
in
shortly,
this
did
not
happen.
While
we
understand
the
need
for
room
cleaning,
the
staff
consistently
suggested
that
we
could
expedite
the
process
by
paying
for
a
room
upgrade.
As
we
waited
for
check-in,
other
guests
were
offered
complimentary
water
or
beer
upon
check
in,
while
we
were
not
offered
any
refreshments.
Additionally,
our
room
was
not
adequately
cleaned,
as
we
found
hair
in
the
shower.
On
a
positive
note,
the
woman
working
at
the
front
desk,
who
wore
glasses
(although
we
can't
recall
her
name),
was
lovely.
We
also
had
a
great
experience
with
the
bartenders
upstairs.
However,
during
check-out,
we
had
to
wait
for
a
manager
to
handle
the
transaction
due
to
a
partial
cash
payment.
To
our
frustration,
the
manager
assisted
a
customer
who
arrived
after
us
before
addressing
our
situation.
It
was
the
same
front
desk
staff
member
who
had
been
helpful
throughout
our
stay
who
had
to
bring
our
prolonged
wait
to
the
manager's
attention,
which
had
already
lasted
about
35
minutes.
The
location
was
excellent.
It’s
central
to
many
breweries.
View
from
the
rooftop
is
beautiful.
Pool
is
on
the
small
side.
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