SUMMARY: Standards are slipping at some of the lower price Marriott properties, but this is just ridiculous. GOOD: Nice location. Friendly service, if limited. BAD: Probably the most disappointing Marriott property I've ever stayed at. So much so, that I'm writing this review before we even check out. I already know it's bad and unlikely to get better. Here's a quick list of concerns: 1. Only one staff member at the front desk during busy check in period. Absolutely no reason a property of this size shouldn't have a fully staffed front desk. 2. My request for a non-ground floor room was not honored, and it obviously could have been. Look, as a Platinum Elite member, I don't expect that much. Certainly not an upgrade most of the time. But a basic look at my one request in my reservation request when assigning me a room would be nice. 3. The property is very run down, and it doesn't even look that old. The look and feel of the lobby, the common areas, the hallways more resembles a YMCA than a hotel. 4. Our room is kind of a dump. I hate to be this harsh, but I'm sorry it fits. Where to begin? Our sofa looks like it was clawed up by someone's dog. The kitchen and bathroom show obvious signs of wear. Heck, several of the kitchen cabinets don't even close. The glassware in the kitchen cabinet was grungy when I tried to use it, and had to hand wash myself. The silverware drawer had exactly one fork and one spoon -- how romantic. And the bathroom floor molding looks like it has seen better days. 5. Light bulbs are burnt out or otherwise non-functional in the bathroom and at the work desk. (Other lights in the bathroom work.) Oh,.. and as I'm typing this my wife noticed that one of the lights by the couch is also not working. This isn't a deal breaker, but c'mon. This sort of thing should be checked every now and again. 6. The main exterior door to our building (Building B) does not lock at night. This is a serious security concern in an area with lots of homeless and shady characters. 7. Rats! Yes, and welcome to New York City! We saw several rats around the unsecured dumpsters, as well as other areas of the property. 8. The window to our room is cheap and has absolutely no sound-proofing. We are not looking forward to sleeping to the various sounds of I-25 tonight. 9. Dresser drawers were too sticky to put clothing in. 10. Breakfast was better than I feared but still seemed like the absolute bare minimum. Bonus points for the most watered down orange juice I've seen since elementary school. There, that's it. I probably shouldn't complete this review before checking out, but I can't see how our experience will get any worse before we leave. Honestly, if we didn't have business in Denver in the morning, we would just pack up our car and head home. Some hotels that are sub-par simply need a room refresh. But this property doesn't even look that old and the problems are completely systemic.

Do not stay at this property! we were provided a room on the first floor (no big deal) however, we experienced someone trying to break in through the window! thankfully we were moved the next day. We experienced multiple homeless people inside the hotel and sleeping in the stairwell. As we departed through an exit door - we were accosted by a homeless person, who pushed past my husband and ran down a hall. they have major safety and security issues. even more disappointing is the hotel's lack of compassion and willingness to make this situation right. If I could give this property a 0, I would!

Hallways and room smelled like smoke. The room was dirty when we checked in, with someone’s items left in drawers and liquids on the counters. There were crumbs and empty shooter bottles under the bed and sleeper sofa. Homeless people roam all over the property and will approach you asking for money. The hotel sits right in front of a city bus depot and the windows don’t seal the noise well. The location was decent, but I would spend more money in the future and stay closer to downtown. Continental breakfast was fine. Staff were helpful, but seemed put out when asking for additional items or requests.

I was actually pleasantly surprised by this place it was in a pretty good area where your around shopping and restaurants and places to get dessert . Definitely little bit of everything. And as far the actual room was concerned I was pleased with the bed and overall experience was nice hear I ended up getting a room with 2 bedrooms and a living room and it was really spacious and it came with a kitchenette. With a regular size fridge /freezer

You may be better off to wait until they finish the "remodeling". I'm guessing it should be done in 2030 or so. Maybe by then housekeeping will have a vacuum cleaner. The carpet was disgusting not real sure what was in the shower floor. I highly recommend flip flops. The room could have been much cleaner. I didn't try the breakfast. I rarely get to. Out of the 300 nights a year in a hotel, I might be in 5 past 3 am. The desk clerk that checked who check me in was very nice. There is a Chile's right next door. It had great service and great food. Review of them coming soon.

This place was literally DISGUSTING!!! The rooms were obviously not cleaned like at all. There was dog hair everywhere, dust, mold, roaches, the walls, etc. Not to mention we stayed for 4 nights and never even got a room key since the system was “down”. So we LITERALLY had to walk to the front desk every time we wanted to go into our room and walk across the way, go up the elevator, and then be let in. We asked for room service to bring more towels, never did. Now we are calling the front desk for some and of course they are not answering. We don’t want to walk all the way to the lobby again cause guess what?! we will need to be let in all over again. DO NOT recommend this trash hotel.

SMELLY, FILTHY, UNSANITARY, and DISGUSTING!!! Left within 2 hours of being there. The straw that broke the camel's back was the smell. The room was stifling hot so turned on the AC and was greeted with a vile stench of pee, cigarette smoke, and mold. I have never smelled anything so disgusting in my life 🤮. My sister was cat-called within 5 minutes of being there by one of the guests. The woman at the front desk was pleasant but the guy was clueless and borderline rude. Was given a room that hadn't been cleaned (bed was unmade and towels used). The second room I was given was filthy. The door couldn't open or close. This was a handicap accessible room and the door couldn't open!!! I am fairly certain this is illegal! The luggage trolley was greasy, falling apart, and the wheels were coming unhinged. The hallways hadn't been vacuumed and were filthy. The exterior doors couldn't close and there were a bunch of homeless people around. Very unsafe. Everything was coated in dust, soot, or grime. There were holes and scuffs on the walls and every cabinet, closet door, or regular door was coming off it's hinge. Dog poop all over the lawn. Couldn't get the Internet to connect so the front office had to provide an override. This place should be reported to Colorado department of public health as it is UNSANITARY!

Enjoyed my stay here . Front desk people are very kind and has great customer service all of them. My room was clean the hotel was pretty quiet overall they just need to clean their hallways and stairs.. room had an oven which is nice because not too many hotels have ovens

We were there to celebrate my daughter's birthday with her best friend. I was disappointed to find a cockroach in the bathroom and with the way the halls in building B smelled like mildew and old food (perhaps why the cockroach came in?). The pool was a great temperature and there were plenty of towels but there was something on the bottom of it that looked like a diaper or underwear but I can't be sure. The room itself had clean linens but the baseboards and corners of the rooms were filthy. The couch had crumbs on it from the previous people. Both desk clerks were friendly (the snacks and water were a nice touch) but the one I checked out with didn't offer a discount after I told her I left the found cockroach under a glass on the counter so they could see the proof. If I am going to pay over $200 a night for a room, it needs to be clean and free of cockroaches. I did not eat the complimentary breakfast so no review on that.

The hotel suite itself was nice. However, our vehicle was vandalized during the night. As we went to report this to the front office another person staying there was also complaining about they’re window being broken into the same night. We called to discuss this with the hotel on our way leaving and they stated that they’re not responsible for the vandalism. And because the vehicle was parked outside of the range of their one camera located in the parking lot, we are out of luck. There are homeless people literally camping in the parking lot. A bus station is in close proximity so there is constant foot traffic. We stayed on the first floor and there was constantly someone walking directly next to the windows. A homeless man even slept underneath the window one evening. The fact that our personal property is not safe and that they really don’t care about that is the reason as we will not be back. Also we stayed there for one week, never had our room cleaned once, even after we requesting it be cleaned. The hallway smelled of urine. It was very disappointing. Marriotts are known for being higher quality hotels and this location does not meet their usual standards.

Awful. I don't know why Marriott allows this place to wear it's name. It's basically a low-income housing apartment advertised as an all-suite hotel. Floors were filthy, carpet was worn, doors were broken, the room was disgusting, paint peeling, smell of pot in the hallways. When I pulled up, two Denver cop cars were there, my first warning. Then I noticed the security guard at the Chili's next door, warning number two. Thankfully I only stayed one night without any issues, but I hightailed it out of there the next morning. This place is what you'd expect at a Days Inn or Rodeway Inn. My advice: STAY AWAY!!!!

The staff were amazing. The room was okay. We had no coffee pot but the staff brought one when we requested one. There were no wash clothes in the room. The hallway reeked of weed. People were up making a lot of noise until well after midnight. The parking lot was kind of creepy with sketchy people hanging out when we got back to our room around 10 but having been in Denver a few times in the past 10 years this was no surprise. The only reason I gave 2 stars instead of 0 was the staff.

We stayed here for a conference downtown. It was definitely cheaper than staying downtown and overall it was worth it to stay here and drive in. Like other posts say, it does look like the quality has slipped from the past, but I wouldn't say it is terrible. Our room was clean and mostly fine. We got a 2 bedroom suite with a kitchenette for a great price. The drawbacks were the deadbolt on the door didn't work, the refrigerator barely kept anything cool (certainly not cold), and the kitchen was lacking in some items (not enough silverware for 3 people, no potholders, stuff like that). Staffing was minimal. Breakfast was good. For me, the negatives were small enough that overall it was still good in terms of room and location and price, so I would stay here again.

The check in process took forever and even though we had a card on file they wouldn’t charge the card instead making us use a different card. They made us write down all our license plate numbers when we said we were in a hurry and there was so much parking space so this was annoying. There were never any clean towels. We asked for clean towels so many times and they always said they were dirty. Room and spa tub in the room was nice. Pool area was dirty and needed repairs.

My family is staying with TownePlace. In the process of finding a home. The employees are amazing. They are great help everyone is amazing. Clean rooms, nice breakfast in mornings and my housekeeper is great checks on us often always helpful ty all ❤️

My stay at the Town Place Suites by Marriott was just okay. The front desk staff was very friendly checking me in. The room was spacious and comfortable. Unfortunately the bathroom had not been cleaned properly, there was hair all over the shower. It was also in desperate need of a refresh. It could have used some grout and caulk. The shower head was almost completely disconnected from the wall. Also there were two doors to the building, but only one door opened with my key card. Which was a hassle because I would have to walk the entire length of the hallway just to get to my room. I might stay again if the bathroom had been properly clean. But there was literally little pieces of hair all over the shower wall. It was pretty gross

The room was gross. There are clearly people who live at the hotel. The couple across the hall screamed at each other and were displaying very loud domestic violence every evening. Until the front desk had to be requested to call the police. Everytime you open the door random people run in. There is a line of homeless kids who walk through the parking lot to the abandoned movie theater every night who will approach you for change, cigarettes, and other things. You can not just sit or stand outside this hotel. The kitchen features didn't work, and it was extremely dirty for a Marriott hotel.

Do not stay in this hotel please.!!!!!! it is not clean, the workers do not have a preparation for the job they occupy, they need a customer service course, they treat you without importance. I stayed for my work since May 15, 2023, and since I checked in this hotel, the lady who works at the front desk is proud and does not have the patience to help you. If she does not feel like working, she should look for another job. On Tuesday, May 16, I called in the afternoon to have my room cleaned the next day, but the day after I arrived, which was Wednesday, May 17, they had not cleaned my room and that I required 24 hours in advance, I called the front desk and the lady who works in the afternoon told me that she has nothing to do See that she spoke to the cleaning manager on Thursday morning and I told her that if she works for the hotel why doesn't she know and she yelled at me telling me that she's not going to do anything and I told her to give me her name and she hung up on me I called the phone twice and they cut off the phone so I don't call. The lack of professionalism and personality of the workers at this hotel is not worth staying at this hotel.

This place was a heaven for me. I had to spend an extra week in Denver due to a family emergency. I loved the apartment-like feel and was very comfortable in my studio. Comfortable bed, great desk area, and having a small kitchen and living room was wonderful. The staff were fantastic! Especially the night manager, I think her name was Melissa. They are short staffed, so a little patience and understanding is appreciated, but I felt well cared for. I would definitely stay here again without hesitation.

First they’ll double charge you for your stay. Then tell you there’s nothing they can do about it at first. Breakfast was low quality. Soupy biscuits and gravy with plastic tasting scramble eggs. The juice machine was constantly broke. The rooms were quickly cleaned in the way of just swapping sheets. Still very dirty with black stained spots all over the bath towels.

The emergency exit signs broken and laying against wall. The elevator button for floor 3 was broke. Had to help the front desk lady if it. Should have been a sign to leave. The 1st room was dirty. Food on floor and microwave. Looked as if bed coverings was just thrown on bed.stains on sofa. Went down and requested a different room or refund. Replacement room had no remotes for the tv but was clean. Glad it was only a 1 night stay.Hallways and entry way smelled of marijuana even when no smoking signs posted. Had a suite and should have opted for single rooms. Very disappointed.

This hotel is very clean and well managed. I was taken care of mostly by Peter, the Assistant Manager. He was super friendly and professional and had the ability to make me smile despite having a hectic week and needing to stay here for the weekend as a last minute resort. Thanks for making my stay as comfortable as possible and making sure I had everything I needed!! Highly recommend.

If I could give this place zero stars, I would. The first thing I noticed when I walked in were the homeless people in the lobby. There was a horrible smell coming from the carpets and it just does not have a safe feel to it. The icing on the cake was when the blonde woman at the front desk claimed that my reservation was shared with some man I never even heard of. She clearly made a mistake and did not know how to fix it, barely even made an effort to try. And because of her mistake our reservation was canceled. She just kept saying "I've never seen this before, I don't know what to tell you." She wasn't the worst but she could definitely freshen up on her customer service skills. From the outside, the hotel LOOKS very nice. Inside, not so much. The only helpful person from that hotel was the director of housekeeping. She went above and beyond trying to accommodate me and my friends. Though we did not end up staying at that hotel, she was the most pleasant person there.

Staff are very friendly & helpful, pool is small but nice, location is perfect for Denver & has loads of stores (restuarants, groceries, gas, movie theater, etc.) surrounding it, the provided breakfast was generally okay, and parking lots are moderately well lit. That's everything positive I have to say about this aged and dirty place. The condition of the room was poor at best. Dirty, disrepaired, cramped, lacking in kitchen items, lacking in extra bedding, slow and unstable internet, broken A/C unit, broken garbage disposal, broken television, worn out furniture, undersized beds, awfull pillows, missing window screens, and cleaning service was sparse. I have stayed at many Marriott hotels and this one was the worst of them by a very wide margin. While I should give them a poor rating, the attentive staff worked hard to improve our stay and make amends for the poor facility conditions. For that reason alone I am going to rate Townplace Denver SE "ok", but if you have other options do not stay here.

Managers are so sweet and the cleaners have such good attitudes. They help you with any requests, big or small. Better pricing and more efficient extended stay necessities, such as ovens. Not just microwaves

We were in Denver because our daughter was flown to the hospital after her heart quit during surgery back in Kansas. We have been so blessed by TownePlace waiting patiently on us to let them know one day at a time what we needed. Their breakfasts are great, especially the Spinach Quiche, it was perfect! Nice rooms and great extras, too. Gym, store, washer, dryer, pool, all of the amenities.

It was nice to have a working kitchen. My room wasn't very clean. There were hand prints in the doors, a pair of socks (not mine) on the carpet plus lint etc. There was spilled milk in the lower part of the refrigerator that was not from me. I asked for someone to come vacuum twice. I ended up vacuuming myself. The bed was lumpy. The continental Breakfast was warmed up packaged food: waffles, eggs and muffins. The oatmeal was good. Staff is nice. Guests are nice and quiet. We were there for a week. I stay at Marriott hotels often and I would stay here again but only if necessary. Housekeeping needs to step up their cleaning. I wiped down the room with Clorox wipes to be extra cautious due to covid. There's a lot of parking, restaurants, and grocery store and movie theater within walking distance.

While awaiting the rebuild of our home after a fire, we were placed in this hotel. It was not my first choice. Initially I was extremely disappointed with the condition of the property since it is a Marriott. I am still dissatisfied, however, I have noted some improvements before we left. My biggest concern is the security of the location. There are a high number of vagrants and homeless milling around the property. I found several different individuals sleeping in the stairwells on cold days. It was very creepy and dark around the property since the movie house closed. The staff was friendly, but having been a housekeeper for a resort, I felt they could do better. Also, the doors are very thin, you can hear the activity throughout the building. Working from within the room proved difficult with the amount of noise outside my door at all hours. The strong odors from other guests smoking all manner of things made it difficult to stay inside. My room did not have any of the amenities in it. A full kitchen without flatware, dishes, or small appliances like a toaster or coffee maker. When my son asked for flatware he was given several spoons. I often cleaned my room again after the housekeepers left because they did such a subpar job. The breakfast was ok. The warmers were in disrepair and the lid of one came off in my hand. The food was adequate but repetitious. Eggs and sausage. Bacon was a treat, as was the occasional breakfast sandwich. The inclusion of a waffle maker would be a fantastic improvement. I would suggest staying here only during the colder months after the first snowfall, otherwise you may encounter rats that burrow in the ground around the hotel dumpster and run all over the property at night.