3/5 Elaine R. 1 year ago on Google
So
I
have
mixed
feelings
about
this
particular
Home2Suites
and
after
reading
some
of
the
reviews,
I’m
not
alone.
I
think
my
biggest
complaint
would
be
with
the
staff.
Eventually
our
room
was
fine;
clean
and
comfortable.
I
used
the
workout
room
and
it
was
nice
(had
decent
equipment)
and
was
clean.
The
breakfast
was
good
(there
were
plenty
of
choices,
the
food
was
the
correct
temperature,
everything
appeared
clean)
and
the
eating
area
was
clean.
However,
the
first
room
we
were
given
had
not
even
been
cleaned.
Not.
At.
All.
And
the
staff
at
the
front
desk
seemed
surprised
when
my
husband
went
back
and
told
them
he’d
need
another
room
because
the
one
we’d
been
given
had
not
been
cleaned.
This
was
late
afternoon/early
evening.
When
we
were
ready
to
check
out
(we
needed
a
printed
receipt)
there
was
a
line
of
about
20
people
waiting
to
check
in
and
one
person
working
the
desk.
One.
Person.
Not
another
staff
person
anywhere
in
sight.
We
left
and
printed
our
own
receipt
later,
though
that’s
not
really
how
we
wanted
to
do
it.
Then,
I
realized
after
we
left
that
I
had
left
my
fleece
jacket
there.
I
called
back
(multiple
numbers),
finally
got
someone
and
she
said
she’d
check
with
housekeeping
and
call
me
back.
I
assumed
that
meant
within
a
reasonable
amount
of
time.
It
has
now
been
4
days
AND
NO
CALL
BACK.
I
called
again
after
2
days,
talked
to
the
same
person
and
she
assured
me
she
had
my
information,
someone
would
check
with
housekeeping/lost
and
found
and
call
me
back.
Four
days
to
check
lost
and
found
and
check
with
housekeeping?
Seems
a
bit
much
to
me.
My
husband
is
a
Hilton
Honors
member,
tries
to
always
stay
at
Hilton
properties,
so
we
have
lots
to
compare.