As a former Front Desk Receptionist in the hotel industry I was very disappointed in last night's encounter with the little girl working the front desk at this particular location. She was beyond rude, made more than 1 snobby comment towards my sister and I and with that being said unfortunately we refused to stay. Maybe the proper customer services skills should be taught. Treating your customers like your not happy to help them its very unacceptable. Maybe the hotel industry isn't the job for her.

Beware the lady hotel manager likes to yell at people and her staff. She refused to give me an invoice for my room which was a three week stay. I had to call corporate to have them email me one. Other than the manager Bina, the room was satisfactory and the pool was great.

Manger (who was a women) was always yelling at not only her staff but many of the people who stayed at the hotel. The breakfast is the same everyday and isn’t the best. The whole stay I felt uncomfortable and I truly felt this hotel is not worthy of the money I spent. They charged me twice for absolutely no reason and the way the manager treats everyone and how they run their hotel….this place needs to be under review beyond badly.

I'd give them zero starts if possible. The room was clean and towels soft and nice ! But my truck was stolen in the parking lot that has cameras, the manager refused to speak to police and give them the footage to review 👎

Decent hotel, our room was pretty clean. The in room coffe tasted like dirt, the breakfast was delicious. Staff was friendly and accommodating.

This place is in desperate need of a renovation. And when they do, hopefully, they'll add some insulation to the walls. I could hear the people talking and coughing in the room next door. And when anyone around me shut their door, my door shook. The showerhead didn't move around at all, which was very annoying and inconvenient. The floors were absolutely filthy. My feet were black after walking around barefoot. Their breakfast is a complete joke. They should be ashamed to call it breakfast. The bed was hard and uncomfortable, plus it squeaked any time you moved on it. The end table with the lamp was very wobbly, and I was almost afraid to touch it because I didn't want to know the lamp off. Both the couch and the chair smelled heavily of marijuana. And the couch was old and falling apart. The TV in the bedroom area wouldn't work - it turned on, but when you turned on a channel, it was just black. Overall, I wished I'd booked a different hotel before I even walked in. The pictures on the website are clearly old because they're extremely misleading. The whole place is just old and dirty. I don't recommend it at all. Go stay at the TownePlace near C470 instead.

Hotel is old and room was ok, for which we paid $200/night rate (In Europe or anywhere else that would pay for a very nice hotel). Dinning area is small and kitchen is tiny. During breakfast (I came at 8, my family came at around 8:30 and 9:00, breakfast ends at 9:30), I saw the young woman serving breakfast working nonstop but couldn’t accommodate the guests, I went to the front desk offering specifically a recommendation, but it was not well taken. The defense of the tall woman at the desk was basically guests’ fault, but how could you justify food running out and lots of people sitting around waiting (some threw in the towel and left) an hour before breakfast ends, from waffle mix to sausage to egg? If necessary guests can sign up for a time slot, or if the cook needs help, provide! For $200/night guests should be adequately served, if not well served.

For the price we were able to book it was pretty good. The room is spacious with microwave,fridge, sofa bed and 2 good size TV's. I was satisfied with the cleanliness, towels can be updated and some furniture were scratched up. Breakfast can also be improved, they had no variety (same stuff for 3 day stay)!

Front desk was very polite and helpful. Rooms were clean but nothing extraordinary. Good location Wadsworth and Hampden. Easy mountain and city commutes.

Soo I booked this room online, spending close to 800 for 4 nights, checking in on Monday, and leaving on Friday. I wrapped up work a day early and asked the front desk clerk if it would be a problem with me checking out a day early. I was advised that I could, but I would not be given a refund for the last night, so I left the room checked in. I got back to the hotel Thursday go to my room, but my key didn't work. I went down to the front desk where the same clerk that told me I wouldn't be refunded advised that someone else has my room now. He told me that my room was checked out. I told him that I didn't check out and asked him to call his manager because he was refusing to give me a room even though my receipt and company card both show that they charged me for all 4 nights. He refused for over 30 minutes to give me a room, refused to call his manager, and threatened to call the police on me. At this point, it is almost 11 pm at night. I left there walking IN THE RAIN. He called me back about 5 mins AFTER I already left asking me to come back because his manager(whom I immediately asked him to call after 5 mins into the conversation the first time he refused to give me a room) told him he had to give me a room because she checked me out in error and the room was already paid for. The clerk NEVER apologized for his mistake or his behavior. I would not recommend this hotel to anyone, nor would I stay there again.

I normally don't stay at a comfort inn. Years ago they were not that good and their rooms were dated. But to my surprise this location was fabulous! I reserved a suite. It was modern and updated. I had nice living room and the bedroom was separate. The bed was very comfortable. The room was very clean and quiet. I definitely will stay again.

I do not recommend staying at this hotel for various reasons. I was traveling with the family/young children. I booked the hotel in advance but the manager had a lot of trouble understanding the reservation. This hotel is old and needs renovations.The temperature stayed at 75 degree most of the time outside the rooms. It smelled like dog urine in the hallways. Carpets were stained and dirty. Some of the front desk and majority the cleaning and cooking staff were very rude and unprofessional. Assistant manger was made aware but he never followed up. Most of the breakfast was not made on site and the quality was terrible. Coffee was made in an old plastic flask then poured into the thermos and tasted awful. Thermostat and coffeemaker in the rooms did not work properly. Rooms were not cleaned every day like a normal hotel unless requested. Bathroom towels were stained. All the toiletries were very poor quality. Internet connection was really bad and the pool was disgusting. Will not be coming back again. It was an awful experience for what we paid.

We didn't realize they don't clean your room here unless you ask. There was a sticker stating this and that "for longer stays" they clean your room after 3 nights but we stayed 4 nights and they never cleaned our room. We had to empty our own wastebasket a couple times. The breakfast was just ok. They might want to replace that gelatinous mystery goo with something like potatoes and add another fruit.

Excellent hotel with excellent location at the city , extremely clean & comfortable! Once arrival we were warmly greeted from by her friendly reception girl. She made our trip more interesting with hiking areas and fun places to eat. Would definitely recommend this hotel to everybody! Thank you so much for the hospitality, to your housekeepers and most of all your breakfast was delicious! Come and see how comfortable you can be here. Thanks

First, this hotel has always held a special place for my daughter and I as we experienced a close death in our family a few years back and needed a place to stay temporarily and we stayed 3 weeks and LOVED it. Since then, we always recommend to friends/family and have stayed on occasion for mini "staycation" NEVER AGAIN will I ever stay or refer this hotel to anyone. My daughter is trying to exit a domestic violence situation/marriage and went to stay on Sat. Night to try and escape a very volatile situation. After taking an Uber 30 miles, the front desk attendant would not let her access the room without the $100 deposit which he would not allow my husband to put on his credit card over the phone we had to wire the $$ and here it is Wed. And the deposit still pending (was told it gets refunded the day of checkout.) He wouldn't even allow her to use the phone or leave her bag in the lobby. Told her it's 'not his job to babysit '! She had to exit the property and call us frantic and very upset about the way she was being treated. To think, she was going there to be safe and away from an unsafe situation and was treated poorly (understatement.) For no reason whatsoever. They also told her bc she booked the room through a third party app, they couldn't accommodate any requests for help. To top it off, when she called to ask for a 30 minute late checkout, they said no bc she's not a preferred member and as she was exiting the room found that the woman at the front desk had called the police on her ! (17 minutes after check out time with no warning, to "escort her out of the room (even though she agreed to exit promptly when she spoke to desk the first (and only time she asked for late check out) I don't know how this behavior is tolerated for so long. (I see many other reviews along these lines about lack of customer service, the owner reply says it will be addressed, but you still have a big problem. I went from loving this place to hating it in 1 very bad experience, shame on your staff for treating my daughter this way and shame on you for keeping people on staff who have no business working in a customer facing position. How many customers will you have to lose before you take necessary action ? PS: this may look like an overly concerned mother who's daughter probably somehow provoked this response but I assure you, she is completely non-confrontational and shy and was in tears and distress when she called me. Your staff was also rude on an unprofessional and unacceptable level when my husband called to try and help her. We are all so disappointed.

We always stay here when we work in Denver. It's nice, quiet and safe! The staff is always friendly and welcoming! The hot tub and pool are perfect!!

The front desk staff was very helpful and friendly. They took the extra step to find my Choice membership for me, so I would get the points for our stay. We were originally put in an upstairs room, but the last occupants had been smoking weed pretty heavily and there was no way we could've slept in there. The desk man apologized and was happy to accommodate us with another room. The indoor pool is very nice and warm. On a hot day, it may be too warm, but on our stay it was perfect. It was harder to find an indoor pool near us than you'd think. The hot tub was hot and quite nice. Altogether both were quite clean and pleasant compared to others in the budget hotels we frequently use. It was a clean and appropriately updated hotel, with a nice but small breakfast counter. It included a waffle maker. It was a blessing. The room was nice and clean, and I appreciated the separate space for the couch bed so the kids had their own TV and their own space. The upstairs rooms have a door between bed and pull out sofa, so that's kinda nice for moms and dads. The little kitchen area was a very cool perk. I expected the following complaint because we've traveled from California to Florida and this problem is everywhere. It's the new standard in budget beds: very firm with an illusion of softness. I don't know why this is the new trend, but it's not "comfort"able. Maybe to some, very thin young people or children, this is comfortable, but I can never get a good night of sleep on these. For a while there, you'd get lucky and an older hotel would still have the old squeaky mattresses before they bought into these horrible excuses for resting places. I'd rather have the old beds. Anyway, I know that's a lot of complaint, b ut the good really did outweigh the bad. As I said, it seems to be the only kind of bed available unless you splurge a lot more.

I love how the rooms are set up. I have stayed here in three separate occasions and got the king room which has 2 TV's, barn doors to shut off your bedroom from the rest of the room. Awesome design, updated, I didn't want to leave.

Great Guest Service (Karen is awesome) Only Choice Hotel to offer me two items from concessions for being a diamond member of Choice Privileges Program I've NEVER been acknowledged like that before but really the thing that matters most is the Guest Service. it makes a difference when you spend soooo much time in hotels. Oh and the breakfast is great lots of options same at every choice brand. ( usually)

The rooms were nice although one had an ac issue and a cracked toilet. we couldn't change rooms because it was fully booked so we had to be without water for the night which wasn't fun but understandable that they couldn't immediately fix it. Breakfast was delicious. A decent place for a few nights

Well, my wife and kids and I decided to do a staycation. We booked the room roughly a month before our planned visit. During the visit, on the second day, one of my children became ill. We had to cancel the rest of our mock trip and make sure that he had the care he needed. I asked the front desk if it would be at all possible for us to be discounted on the remaining stay or if there was anything that could be done. The woman that I spoke to, was one of the meanest spiteful people that I've come across. She claimed that because the hotel was booked as a deal, there's no way to refund any money. Not only would she rude with me but also my wife who was very concerned about our youngest child. I did end up calling corporate to see if there might be any chance that we could get somewhat of a refund. The corporate customer service was outstanding and they seem to want to help. What I came to realize was that corporate really doesn't have any rights to refund a stay or manage the individual hotels effectively. I understand that we were asking for a pretty big favor and I understand why the policy is how it is. If the hotel clerk was at least a little bit understanding, we would have accepted it and moved on. This woman also told me that I could speak to the manager the next day about possibly getting a small refund. We waited patiently and I called the next day. The hotel did a good old switcheroo and the night person said that the day person was the manager and the day person said the night person was the manager. To say the least, we will not be visiting that location again, I've had good luck with other hotels in the same umbrella. Umbrella. If you're reading this, please reconsider staying at this hotel. It just wasn't worth the headache and disrespect

Went to make coffee in room & a left over coffee pod was left in there. Front desk clerk didn't really care. Breakfast is good & rooms are nice, bed to me was comfy, pillows however not so much. Over all I would stay in another one again

When we got here the sheets weren't even clean, there was dirt and dried up food on the beds. We asked them to change the sheets and they wouldn't, only a blanket to lay on top of on the dirty bed or to change our room on another floor, the point was we were across from our friends so we didn't wanna move rooms. Also the gym is literally 3 pieces of equipment and 1 is broken. Also when calling the front desk asking for room service, the front desk lady said "sorry we're too busy" we haven't had room service this whole week we've been here sooo yeah. Also we're in a suite paid $1800 for it. We're not asking for much at all especially the price we paid for 1 room. This is not towards the maids at all. Also every single time we'd come downstairs the front desk lady would stare at us with a nasty look like we annoyed her. Sorry we're excited to be on vacation and we're a little loud but not much and not at night.

Chose this hotel for it's location. It's located ten minutes from Gothic Theater, ten minutes from Red Rocks. Check in was a bit unorganized; they were training a new from desk employee. Room was comfortable. Pool is heated, warm water. Would I stay there again, yes.

Clean room! Pool and hot tub were fantastically maintained and we got them all to ourselves. Breakfast was yummy! My kids loved the cinnamon roll waffles. But most importantly, I left a very important item in my guest room, and Bina was SO helpful and accommodating in getting the item back to me. Thank you!!

Great place, huge rooms. Everything was clean and nice. Great experience, highly recommended. I have to add in the emotional support animal treatment. All they require is addressing standard pet policy that ANY pet should follow. The lady was extremely nice about my wife's dog. Thanks