1/5 Tony H. 1 year ago on Google
Not
up
to
Marriott
standards.
Chose
this
hotel
because
we
had
an
early
flight
the
next
morning.
Arrived
at
9:30pm
to
check
in.
Requested
a
5am
shuttle.
They
said
“I’m
sorry…that
shuttle
is
full.”
I
asked
about
taking
an
earlier
shuttle
and
they
told
me
those
were
full
too.
I
asked
about
a
later
shuttle.
Yup.
Full.
I
had
specifically
called
this
hotel
prior
to
booking
(several
weeks
ago)
to
ask
about
the
morning
shuttle
service
and
they
told
me
it
would
be
“no
problem”.
I
asked
the
lady
at
the
desk
who
was
checking
us
in
about
the
shuttles
being
“full”…assumed
there
must
be
some
kind
of
reservation
system
I
was
unaware
of.
I
told
her
no
one
told
me
about
making
a
reservation
for
a
shuttle
when
I
called
the
hotel
to
ask
a
few
weeks
prior.
She
stated
that
you
have
to
make
a
reservation
at
check
in.
I
said…”Ok…I’m
checking
in.
I’d
like
a
reservation
for
the
shuttle
you
said
you’d
provide
me
to
the
airport…”.
She
replies…”Sorry…all
the
shuttles
are
full.”
She
was
snarky
and
didn’t
seem
to
care.
When
I
told
her
I
was
very
disappointed
she
said,
“Sorry
sir.
I
hope
you
have
a
nice
stay
with
us.”
I
guess
that’s
what
you
say
when
you
really
don’t
care
at
all
if
a
guest
has
a
nice
stay…after
he
is
clearly
frustrated
that
the
hotel
did
not
deliver
what
they
promised.
We
are
Titanium
members
and
have
traveled
the
world
staying
at
Marriotts.
This
Residence
in
is
obviously
poorly
managed.
Examples:
1)
The
lady
at
the
front
desk
showed
no
concern
at
all
about
us
not
having
a
shuttle
to
ride.
Instead,
we
had
to
drive
our
personal
car
to
the
airport
in
the
morning
and
pay
$80
for
parking
for
the
weekend
vs
the
$20
Marriott
parking
cost.
2).
the
carpet
in
our
room
was
torn
3).
the
bathroom
sink
wouldn’t
drain
4).
the
beds
were
the
most
uncomfortable
beds
I’ve
ever
slept
in
for
a
Marriott
property.
I
was
told
the
hotel
was
“new”
but
it
felt
shabby
and
run
down.
I’ve
had
much
better
beds
in
a
Best
Western.
I
have
a
bad
shoulder
and
couldn’t
even
sleep
since
the
bed
was
a
concrete
extra
firm
cheapie
hotel
bed.
Overall
a
very
bad
experience.
We
just
cancelled
our
future
reservation
to
this
property
(was
scheduled
for
later
this
month)
and
won’t
stay
here
again.
We
are
rebooking
at
a
different
Marriott
property.
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