1/5 Scott P. 7 months ago on Google • 220 reviews
As
a
Titanium
member,
I
don't
think
I've
had
a
worse
experience
at
a
Marriott
property.
It's
clearly
a
management
issue,
as
my
(and
other
guest)
concerns
were
met
with
resistance,
and
a
general
lack
of
concern.
The
previous
reviews
about
vehicle
theft
and
vandalism
are
true.
During
my
stay,
at
least
three
vehicles
were
broken
into
and
two
attempted
thefts
were
interrupted
by
guests.
The
first
"security
guard"
was
fired.
Several
guests
caught
him
sleeping
in
his
unmarked
vehicle
at
night.
A
new,
marked
and
uniform
security
guard
was
hired
a
few
days
later.
That
seemed
to
finally
stop
the
overnight
vandalism.
But
daylight
vandalism
and
attempted
car
theft
is
still
occurring.
During
my
stay,
housekeeping
entered
my
room
when
I
had
the
do-not-disturb
sign
up.
This
is
a
blatant
violation
and
disregard
for
my
privacy
and
wishes
as
a
guest.
When
I
did
ask
for
cleaning,
the
room
was
not
vacuumed,
and
the
second
time,
my
sheets
weren't
even
changed.
The
hotel
is
always
oversold,
and
even
for
elite
members
with
room
problems,
they
claim
they
cannot
move
you
to
another
room.
Example:
another
guest
decided
to
smoke
in
their
room,
causing
several
surrounding
rooms
to
reek
of
cigarette
smoke.
The
hotel
staff
refused
to
kick
this
guest
out,
and
merely
offered
a
citrus
spray
to
make
my
room
smell
better.
The
rooms
I
was
put
in
was
in
need
of
updating.
It
was
not
to
a
standard
courtyard
layout.
The
room
was
under-lit,
always
felt
stuffy,
and
didn't
have
a
couch
or
lounge
chair
(which
is
unusual
for
a
courtyard).
Not
even
a
floor
lamp.
I
heard
from
other
guests
that
higher
floors
seemed
to
be
remodeled,
but
even
as
a
Titanium
Elite
member,
I
was
refused
a
move
(more
than
once)
to
a
better
room.
There
are
plenty
of
other
options
for
this
area.
Check
other
reviews
and
you'll
see
that
this
hotel
and
the
Fairfield
next
door
are
the
only
two
with
major
issues.
The
only
upside
I'll
give
this
hotel
was
the
location.
Walking
distance
to
several
restaurants
and
stores.
Close
to
the
airport.
They
did
have
an
airport
shuttle.