I would like to share an experience I had during my check-in at the Hilton Garden Inn on the afternoon of August 9, 2023. Upon my arrival, I noticed a senior couple ahead of me in line. The gentleman appeared to be hearing impaired, which understandably required additional time for their check-in process. I commend the staff for their patience and understanding in handling this situation. However, I observed a discrepancy in service that I found concerning. While I waited outside the front desk area, I noticed that one of your front desk staff members, a lady, remained in the office and did not come out to assist me. This resulted in a waiting time of approximately 10 minutes without any interaction or acknowledgment. Interestingly, when another couple - who happened to be white - arrived for check-in, the same staff member promptly left the office and assisted them without delay. I want to emphasize that I am not jumping to conclusions or assuming any bias. However, this contrast in treatment left me feeling uneasy and prompted me to reflect on whether I received equal attention due to my Asian background. As a loyal Hilton member, I value the brand's commitment to exceptional service for all guests. I believe in the values Hilton stands for and hope that my feedback can contribute to maintaining a consistent and respectful experience for every guest. I have yet to receive any feedback from the general manager despite my attempts to contact them.

This hotel is in a great location with some food options nearby (and an On The Border restaurant inside). The staff was super nice and helpful. The rooms were clean. My complaint would be the walls are paper thin. I could hear the conversation of the people in the room next to me.

I was in Denver for work and this was my designated hotel. Everything was great, I do not have one bad thing to say! I had free breakfast every morning with our work package. The breakfast was average, but it was free...so I'm not complaining! They had bacon, sausage, scrambled eggs, oatmeal, cereal, skillet potatoes, toast, pastries, fruit, etc. You can also order from a menu. The room and the bed was great! I did not really care for the On the Border Restaurant that is onsite though, I'm from Texas and we have real Mexican food. 😉

The room was amazing (junior suite) with a separate living area and bedroom. Room was clean and the bed huge and comfortable. The check in staff were grumpy and just didn't seem to want to be there. But this was made up by the amazing chap who served us at breakfast, who was just lovely. Breakfast was good. We got a free breakfast, but we weren't given the voucher until I asked how it worked - it wasn't explained at check in. Close to a few restaurants, so we didn't eat dinner there as there was a steak house a few minutes walk away.

Love this hotel and will definitely be coming back for my annual snowboarding trip. Me and my husband were traveling with our baby and the hotel was very accommodating. They had a pack and play and a crib sheet available for her to sleep in. Early in the morning, we checked out and were shuttled to the airport where upon arriving I realized I forgot my cellphone. Ivory and Carl went above and beyond expectations to help me retrieve it. Thank you so much!!!

The hot tub was broken which was disappointing because my wife's back was injured and she was looking forward to using it but Mickie and the rest of her team really made it up to us and made our trip very comfortable and relaxing. These people really care and the service team is absolutely amazing. I will not stay at another hotel in the Springs when we need it and we are local.

Person at the front desk is very sweet, however the attached restaurant was lacking to say the least. I came down and went to try and figure out food and no one talked to me while I was looking confused. The shuttle driver was late after publicly discussing some kind of incident report where guests can hear. Finally, not a fan of finding pubic hair in a supposedly clean set of sheets.

Don’t use the “Stay, Park & Fly” at this place, my vehicle was stolen and it was parked in the front of the hotel by the main entrance. The hotel would not issued a refund for the remaining 2 weeks of parking we had. (Unfortunately had to return due to a family matter.) There is a log book at the front desk that lists the make/model of the vehicle, license plate and the duration the vehicle will be parked. The lady at the front desk says “yeah, it’s happened here before!” Unbelievable!

Good location with neat and clean rooms. - Bed quality need to be improved - swimming pool and gym need to be improved. - Nice morning complementary breakfast. - Free airport shuttle (both way) - Nice and pleasant staff’s - nice lobby area - Nice outdoor fireplace/pit - good location.

10/10, highly recommend for price and what you get. Modern clean rooms, gave me late check out (1:30 pm), stored luggage, small business center with free use of computer and internet, common area with tv and comfy chairs/sofas, free airport shuttle (they picked me up at midnight from the airport!) . Great stay!

mixed opinion of the hotel. My neighbor was extremely loud, the front desk made it easy to move. Helpful staff. If the quality of the gym is important to you, this is not the hotel for you. Out of order treadmill, really cramped space. Peleton only had clop in pedals, do people really travel with their cleats? I don’t.

Not at the airport and very very limited shuttle service. The hotel is 15-20+ minutes away from the airport depending on the time and traffic. They do have a shuttle, but it is limited to 2 passengers only. And it is by reservation only, which means it’s a total roll of the dice whether or not you will get a ride to the airport. Also, because the shuttle holds 2 people when getting picked up from the airport if there are other guests ahead of you have to wait for the shuttle to come back to get you - so count on 40 minutes for them to make the round trip to come back and get you. I was also not given my breakfast credit and when I called back to get it straightened out the girl at the desk wouldn’t help, but told me I needed to call and talk to the general manager. On the plus side the property and rooms are in good shape. The bed was ok, but the sheets were a size too small (queen sheets on a king bed. Breakfast was good and the server was nice. The WI FI had good coverage. There are good dining options within walking distance. On the 6th floor there was a bad smell in the hallway- smelled like a skunk, so either someone was smoking weed or they have some kind of cleaning supply that really smells bad. If you are a Hilton honors member, there are no benefits, and no acknowledgement - they were out of bottled water and I never got the breakfast credit.

I had a long layover at the Denver airport and got a room for the night. The hotel provides a shuttle both ways to/from the airport. The hotel is clean and comfortable. There are several restaurants within walking distance. I would stay again if I needed to be close to the airport without hesitation.

Good proximity to airport. Great shuttle service (although I think our driver was going around 90 mph on the trip back to the hotel). Bring your own pillows because the ones they provide are like paper. Front staff is hit or miss. Check in was great upon first arriving. However, service upon return & our one night stay left a lot to be desired- very unfriendly. Close to a few restaurants. I think we're still looking for that great place to stay when flying from DIA, which we do frequently.

Room was fine. The problem lies with the so-called restaurant in the hotel. The food service manager, if they have one, needs to pay attention the the temperature of the food they serve for breakfast. I was second person in line at 0600. The mass quantity of scrambled eggs that had been cooked was under temperature. Hot food hot, cold food cold. The other so-called hot foods I selected were also off temperature. Would restaurant management have done anything if I had called it to their attention? Probably not. It would have inconvenienced the other guests. Luckily I only ended up with intestinal distress. Could have been worse.

Rooms are clean but basic. The bed was ok, but a spring dug into me on the middle of the night. The pillows are too soft and flat. The worst though are the thin walls! You can hear the room next door open and close their shades, and in the bathroom I could hear the entire conversation of the couple next door. Otherwise it was ok but nothing notable. The lobby is large with lots of quiet seating if you'd like to have a meeting. Nice outdoor seating space as well with a fire pit. The hot tub was broken during our visit. Several restaurants within waking distance and more within a short drive. No free breakfast included. Paid breakfast included cereal, yogurt, fruit, pastries, buffet style eggs, potatoes, bacon, sausage (all luke warm for us). They also have fresh cooked to order omelets, pancakes, French toast, etc.

Bed was comfy, lobby was nice. Room was overall nice but there was some junk smothered all over a bathroom wall. HARD to miss from cleaning. Makes you wonder if they cared even less when cleaning the rest of the room. The pictures are hard to see but all over the wall.

I come here every year for my birthday month!!! I (5 years) love it here. However, the food for the buffet breakfast is not as fresh as it once was. The crew can’t cook an omelette, pancakes or anything from the grill. The bacon is over cooked and tasted old as if it was reheated, when I would go over to retrieve eggs they are on their phones and never asked if I needed anything. If they would had asked me I would have ask for some fresh bacon, not the bacon-jerky. I ordered a pancake but it was hard, as if it was precooked and then placed in the grill to reheat…please get the old cooks back. 🙏🏽

I am a working professional from South Texas. I stayed in Denver for leisure. This review is more to speak of the staff at Hilton rather that my specific stay. During my stay there was an issue with the fire alarm. I requested a refund and Ms. Jackie at this hotel was patient enough to hear my complaint, expedient with assisting me, and very efficient in resolving my issue. I had some problems with the 3rd party vendor processing my refund after my stay and she took care of it very quickly. The customer service was outstanding.

The hotel itself was nice and clean and the staff was friendly also. If you are planning on going to the pool and hot tub, please be mindful of the hot tub. I do believe that the chlorine levels are way too high. The water actually bleached my and my niece's swimming suits. We have since washed them and they still smell like bleach. I have reported this to the Supervisor on duty, but I'm not sure she cared too much. I do hope they action this soon as it could really make someone sick.

Started out fine......my daughter had made the reservations weeks in advance and requested connecting rooms, which they advertise as one of their amenities. We checked in a day earlier than our daughter and family and I reminded them that we had connecting rooms reserved....no problem, it was in the reservation. We were put in a room that connected with the room next door. However, when our daughter and family arrived the next day, suddenly there was no mention of connecting rooms!!!! That request had mysteriously disappeared!!! The room that connected to ours had been given to someone else!!! So don't expect to have any prior requests honored at check-in!! Up to this time, we have had fairly good luck with Hilton with a few minor glitches. But this really ruins any good feeling I have toward them...

Stay was fine. We booked and used reward points. When we booked, we got a king suite with another room. The only complaint, was that the room was "separated" via a partition and not actual door. We had the kids sleep in the main area with us in the bedroom and it wasn't really closed off. Staff was nice and helpful, so it gets 4/5 for me.

This was one of the best hotel experiences I have had. The staff were great and incredibly helpful. My room was very clean and the check-in process was really easy. I also loved that I got to schedule a shuttle time to the airport. I had an extremely early flight and it was nice to know that they would have the shuttle running for me.

This is an amazing hotel with unique hospitality and customer satisfaction. Mariana and her hotel manager gave me an outstanding "feeling at home" service and took care of all my needs. As a business traveler all over the USA I was impressed by the service in this hotel..thanks for being a role model for Hilton