If I could give 0 stars I would. This is by far the worst hospital for labor & delivery. Very upsetting considering this time should have been one of the best times of my life. While they were prepping me for my planned c section they told me I would need to re do my blood tests because they used the wrong test tubes. They had 4 different nurses poke me several times to try to get an IV on me. They ended up using an ultrasound machine. After over an hour of non stick pokes; my anxiety was through the roof. Fast forward to the next day, my son wasn’t even 12 hours old and a hospital CPS worker came into my room and told me my son tested positive for drugs. Absolutely not. I begged & pleaded with them to do a second test which they refused every time. I asked if it could be a false positive. They accused me of doing drugs within hours of having my baby. I was treated horribly. Looked at like I was an active user. I had to do a “safety plan” with CPS which included that I couldn’t leave the hospital with MY NEWBORN baby unless I was supervised??? What?? They told me that I couldn’t be left alone with him until his test results for his umbilical cord came back. It was Memorial Day weekend so I had to wait even longer. CPS came to my home and had to speak with my other children, family members and friends. They asked personal questions and left us all very uncomfortable. Fast forward to my son being 6 days old and we finally got the results back. NEGATIVE. Negative just like I I told them it would be. All of our tests were negative so how was his first test positive. They still can’t answer my questions. They stole my newborn joy from me. I will never recommend this hospital to anyone. I went there beyond excited to have my last child and the entire time I was there was horrible. Constantly crying, nauseous because of stress. All for nothing.

My husband came here with a tingling left side of body. It tingled so much that he couldn’t walk and entered the building in a wheelchair. He was confused and nauseous. Classic stroke symptoms. They ran the stroke tests on him and were still unsure. So they said, due to his age (since he’s only 25), we are saying no stroke. After hours of waiting in the waiting room in a wheelchair with an IV bag hooked up to him, they finally got us into a room. The doctor was cocky and acted like it was no big deal. He said it was an unknown infection and he should go home and sleep. He explicitly told us it would get worse and to not come back to them. Only see urgent care. They gave him sleeping meds and off we went. We went home, he slept, and woke up completely paralyzed. We rushed to Saint Francis this time and they called a stroke alert. They had a staff of 10-15 examining and testing him. They ran on numerous tests and got him on Blood thinners right away. The experiences were completely different. The doctors at Saint Francis were baffled by the neglect and said he wouldn’t have been paralyzed if they did their job. I’ve never in my life experienced something so terrible. Do not go here

My husband was brought here tonight via ambulance for a fall. Hes got what seems to be 3 fractures. He told the nurse his iv was hurting and they just kept pumping him full of pain meds. Not listening to him when he said he wasn’t in pain other than from the iv needle. They took scans and then waited over 3 hours to come back and ask for more. Thenurse has done nothing but roll her eyes at us about all of our concerns. Hopefully night shift change is better. But we need to know results. Why he was throwing up blood. What are the results? They only came in with discharge papers.

I took my son to the ER last night. He had been running a fever of 102 to 103 most of the last day and a half and tested positive for Covid with a home test, was sweating and having a difficult time breathing. Lindsey ( I am assuming was on intake nurse) was rude Condescending and just nasty. She couldn’t understand why he was there and told him that his thermometer was broken cause he didn’t have a fever. Wouldn’t allow me to go back to a room with him, after several other patients were accompanied by someone. And was even rude about that. After she was so rude another couple told me how she had been rude to one of their elderly families. Is this behavior something they are taught in nursing school or does Memorial just teach their staff this art? I am in the health care profession myself and I don’t care how nasty a patient is you never take that out on other patients or people with them. If you can’t treat everyone with respect theit’s time to change professions. The thermometer they use does not read correctly if the person is sweating or been in an air conditioned car or just come in from the cold. I use the same one at my work and learned that a long time ago. These “professionals” really need to learn that they put on their pants on the same as EVERYONE that comes through their door.

I don't know what happened they used to be great fast forward 10 years later and visit emergency and I just get the feeling they really don't care if you die in front of them this was the worst visit and I walked out and went to St Francis. It's a shame when doctors and professionals act like that the nurse was great and did know better then the doctor who really couldn't care less about other humans. St. Francis was able to give me the ct scan I needed and nice warm blankets the staff is nice and happy . UC health is a miserable place with miserable people.

This place was not great at all the only reason they are getting a star is because you have to pick one. The place is clean but the environment is very disturbing and have unfit staff to say the least. I’ve been to plenty of hospitals throughout out the states and I know what quality care looks like. And most importantly patient privacy to follow up with empathy. I’ve been here twice once for emergency c-section. The other blood pressure. What I’ve seen with my own eyes was enough to call over their head. They have way too many hips violations. They lack adequate patient care. With less integrity, it’s funny when u come into a hospital and they automatically think, your ignorant , or lack knowledge of hippa, osha and I can continue with the other alphabets, but that’s enough to name there. It will really be a problem if the higher ups and share holders send a dupe their just to note what’s going on. Shameful. Most doctors with integrity and those whom honor their oath will sit their I’s and cross all T’s before they send a patient home. Now let me tell you ppl something whom may read this don’t ever let a hospital know your line of work especially if you come from the medical field as well especially ER medicine/ just medical field period. FYI it doesn’t matter, but when you let staff know you come from the same world they will be forced to be on their P’s and Q’s and do their job. It’s when you don’t let them know anything that’s when you see what kind of job they will do. I pray this information find the one’s with an ear. You don’t want the wrong people with the wrong attitude about their job working in your establishment. This is not to take away from some of the very few staff with compassion. It’s just way too many disgusting ones whom work for this UC health brand to over look them all. Most hospitals and medical facilities are ran in team efforts to get jobs done. One or two bad apples can spoil the whole bunch. I’ve personally seen whole shifts get fired and replaced in less of a weeks time. This is still a business. That caters to the sick. That’s all I have to say. And remember people theirs a higher power that watches everything. You gone either pay on the front in or you gone get it on the back end, but your going to have to pay for it. Make sure to always act with integrity.

Absolutely disgusting excuse for 'the premier hospital in Colorado Springs'. To have to be seen twice in one weekend with zero answers, recourse or support is absolutely asinine. They are sending patients away with bare minimum care, probably trying to stay away from any liability cases they would surely lose. Some names of note who were especially awful during our experience with UCHealth & Memorial North -- Richard needs new patient care training as he clearly did not hear our concerns, listened only to respond and simply parroted whatever "the charge nurse says is on your discharge paper". Dr Conners even had the audacity to roll his eyes and dismiss the patient entirely. When leaving for the second time, it was clear they don't see many patients as the intake staff & receptionists were playing on phones, laughing, even braiding each other's hair! After our entire runaround with UChealth, referrals that could not be actually used from this ER, prescriptions that couldn't be filled due to their error and lack of follow up, lack of explanation for the patient, next steps, what to look for, etc. - I implore you. If you have a true emergency, skip this hospital & UCHealth entirely. Go to Centura/Penrose, because your life & health depend on it.

The anesthesiologist cancelled my much needed upper endoscopy this morning because he quickly flipped through my notes and saw I've been talking to my doctor about switching one of my medications in the future. The anesthesiologist must've thought oh no, a conversation about switching medicines? In the future? No way! We MUST cancel her procedure. If you're planning on getting any procedures done, go to Memorial Central or literally any other hospital. The staff at this Briargate location don't know how to read and will cancel your procedure for no reason.

My son and his fiance had my 3rd grandchild delivered on 12/27 at 12:31pm. In stating this, on 12/28 they were told that they would be able to go home with their child around 10 am. They were then told that the baby would have to stay for 24 hour observation of her respiratory situation. I am appalled at this because at 11:30pm while feeding their child they were kickd out of their room and discharged, they were told they would have to stay in the nursery with the baby. The anesthesiologist stated that they were given orders to discharge them on 12/28 when my grandchild was taken of the CPap. Is this really how a woman and father should be treated?

The surgery waiting room was kind of awkward. It was just not really a "peaceful" environment. Very small in size and crowded too. No TVS to watch to waste the time with. And the music they were playing was really annoying. If they didn't play Christmas music the WHOLE time it might be a different vibe. And mind you I waited for like 3 hours. Just too much. But the café was nice though but also needed more "entertainment". They only had 1 TV playing in the café. Which is just weird idk. So had to pass time with a phone or a book or just have someone to talk to. Other than that the experience was okay. However for being a smaller hospital I would think that would mean things would run more efficiently and smoothly. But that's quite the opposite.

I was here for a surgery. I loved the staff they were amazing. I will never come back though. I had to share a room with a stranger! They put 2 patients in a room made for 1 person. They brought this woman in to admit her at 1:30 am. So sharing a room there’s no way to get away from the lights and noise. It’s hard enough to sleep in the hospital anyway. Then you have the added stress of a random stranger and all their constant visitors. Then her husband was using our shared bathroom! Who wants to share a bathroom with a stranger anyway. It’s disgusting!! Also this person was there for pneumonia. Mixing surgical patients with someone who could possibly have something that is communicable is a great idea. Stay away from this hospital if you’re having surgery and don’t want to share a room.

I told the young ladies in hospital discharge that I would write them this review. My son had a concussion and under the advisment of his school nurse, I rushed him to the Children's hospital. Three people sat behind the desk, but only one was engaged with a customer. The other two representatives were engrossed in a conversation so deep, that they ignored mine and my son's existence. Mortified by the lack of workplace professionalism, I rushed over to the UCHealth ER to get assistance, We were in and out in less than 30 minutes. Amazing service. I felt the saw my son's concerns as paramount, I left filling as if the service I desired was adequately rendered. The apologized for the Children's Hospital lack of professionalism, and made me a lifelong believer in UCHealth. I will always chose them first!

I had my breast reduction surgery at UC Health Memorial North and it was the absolute best surgery experience I have ever had in any hospital prior. The staff were responsive and listened to me, Everything from the moment I checked in to being wheeled down to the car post op was 5 ⭐️⭐️⭐️⭐️⭐️ treatment! If you need a surgery I highly recommend this hospital !

Did not communicate with my insurance co about getting paid.( El Paso County Employee Insurance provided by the sheriff’s department)They waited 2 years. Never told me the insurance company didn’t pay them. Took me to court for the bill. Because they were too incompetent to deal with my insurance company. Now I’m stuck paying a $4,000.00 bill my Insurance company would have paid if they provided the information requested. I had to file a hardship claim as I am a single income family. They said it would take 30 days to get an answer. 2 months have gone by. My paycheck is garnished $800.00 a month. It’s almost Christmas and still no answer on the hardship claim I filed. WORST HOSPITAL EXPERIENCE EVER!!!!!

Was sent all over the hospital, while daughter was in surgery, by staff... The hospital pharmacy was closed until 9:30, so most of my running back and forth was a big waste of time. The nurses running the surgery waiting area completely ignored me, even though I was standing directly in front of them, and had said "excuse me" a few times. They just continued to chat to one another as if I was invisible. Definitely could have and SHOULD have been a much better experience.

I took my daughter to the ER a couple of days ago. After registering, my daughter's pain had significantly increased while waiting in the outside waiting area.. her pain was to the point where she could not breathe, and had tears rolling down her face. We were the only people left waiting in the waiting area although other patients had registered after my daughter. I had to tell the staff at the front desk 3 times about my daughter's pain, yet they treated my daughter as if she was not there. When they finally called my daughter to the back, she was placed in a Triage room with a chair, not a bed, and seen only by an EMT. A Nurse, NP, or Physician never came in to the room to physically evaluate my daughter. Blood was taken from my daughter after the EMT placed a second IV into my daughter's arm, as the first IV had fallen out of her arm. She is bruised and swollen from the IV not properly inserted. The blood samples were still sitting on the counter when my daughter was discharged. The staff only tested via urinalysis and injected my daughter with pain meds. I took my daughter to a different hospital where my daughter was properly evaluated, and they had proven that UCHealth Memorial Hospital North had Misdiagnosed my daughter, and that the blood samples taken At Memorial hospital were never evaluated.. This is the worst Patient Care I have ever witnessed in my 23 years of working in Health Care!

I was admitted to the ER for heart problems. Everyone was very nice. I was prescribed oxygen and two prescriptions, according to the paperwork I received. They told me to contact the oxygen company, which I had to call three times because they could not find the order and I was released about 12:30 p.m. Finally, at 5:00 p.m. I made contact to find that the company that the request was sent does not work with my insurance. I called the ER and spoke with a nurse - Tasha - who was very helpful. She made the calls to the correct oxygen service and set everything up. Then this morning I checked with Kaiser-Permanente on the prescriptions, but they never received them. So again this morning had to call the ER back. Another nurse, checked and found that the prescriptions had not been ordered and with luck this has been corrected. Disappointing.

Delivered my baby a few days ago. From I walked in until I left I honestly had such a good experience. From the nurses to the doctors and techs everyone was amazing and made sure not only I and my baby were super comfortable and well taken care of. Wish I could remember all their names but a huge thank you to nurse Holly, Khalani for going above and beyond. Nothing but good things to say.

I had to go in for a surgical procedure and I was very anxious. Everyone from the registration desk to the nurses were fantastic. They really tried to make me as comfortable as possible. I never had to wait long for a nurse to respond to my room if I needed something. Also, the food was awesome. I definitely recommend this hospital.

The ENTIRE pre and post opp nursing staff were incredible. Compassionate and so accommodating it makes me feel fully confident in only going here for my outpatient needs in future. I wish I can name everyone but I was there 2/27 1:30 to about 6pm under the last name Rosado-Floyd. My Doctor was Dr. Tubbs and from bedside manner to making me feel comfortable with my experience he worked closely with Dr. Lauber who was also just so kind. Everyone was truly incredible and really supportive in my unfortunate case for being there I cant wait to deliver my future baby here.

I visited the ER earlier this week and saw Dr. Katherine Steinberg. She did not take me or my concerns seriously when I saw her earlier this week at memorial north. I came into the emergency room concerned at 1 AM on Friday morning, but was then told that my symptoms were ‘normal’. I can confirm that this was not normal. She quickly discharged me and told me to wait my symptom out with very little advice on what to watch out for. My mother had to pry for more information and advice on how to treat my symptoms but she gave us very little to work with. It felt like she had better things to be doing than assisting me. I could understand if the ER was busy but we were the only patients there. She did not even give me a proper diagnosis on the cause of my symptoms. In my patient notes she stated that she offered to do lab work and imaging, but neither of these options were discussed with me or my mom. I then had to visit a different ER the next day for the same issue, and at that ER my concerns were promptly addressed, they assured me that this was not normal, and they did lab work and an exam. A waste of time and $150.

We are so pleased with the care my mom has received in two hospitalizations now. The ER was so efficient and thorough. The staff is competent and helpful. The food is good, which is a real compliment coming from my Mother! Ken H. the Respiratory Therapist even helped my mom by taking her hearing aids off when they were dead and put them on the charger for her, such a helpful gesture. She has been to Penrose Main in the past and we are much happier here, staff seems to be happy to work here and more attentive to their patients. The staff overall is more friendly which my 90 year old Mom enjoys.

I prefer going to this ER as Memorial Main is a nightmare to access. My latest visit a few weeks ago concerned me. I was brought in by ambulance as I was having chest pain and over 65. After the nurses and Dr left the room and I was alone waiting for a scan, I realized there was no call button in sight and the bed adjustment lights were not working. To make things worse, I the door to the room had been closed, so if I needed help, I would have to scream or throw my slippers at the door, hoping someone would hear and respond. I was relieved when my spouse arrived in the room. When I was released, I mentioned these oversights to the nurse who took my history, but she didn't seem to be worried. This was an oversight that this room wasn't prepped to be occupied that could be remedied by staff training.

Been here for almost 40 hours with my mother. Day shift has not gone more than 20 minutes without coming in and nudging her to wake her up. Some of them literally come in to nudge her (which causes her lain) and tell her "just checking in how are we feeling" Night shift wouldn't give her anything for the pain either night, and day shift helps her with the pain but then forces her to stay up. She now has not been allowed more than 15 minutes of sleep in 36 hours and they are claiming that she's now appearing drowsy and disoriented, so her condition must be worsening. Yeah, because you won't let her sleep. Even her doctor came in and said the best thing she needs right now is rest, gave her some medicine to ease the pain, and left. Not 10 minutes later the worse wakes her up to ask if she needs any extra pillows or blankets. Same nurse, about 15 minutes later, comes in to wake her up and asks how she's doing, if she needs any water or juice. Another 15 minutes a new nurse comes in and wakes her to introduce herself, saying she will be assisting the other nurse, does she need anything. Not 5 minutes later (at this point my mother just stayed up) both the nurses come back to check if she needs anything. I can't tell if they are just bored or padding the file for the bill.

It's been a year since I was in the orthopedic section of the hospital for back surgery. I did have excellent care with a very skilled & professional nursing staff. I spent 5 or 6 six days in hospital. I could leave comments about my surgeon, but the hospital meet my expectations completely.

I went here to give birth to my child and I had a wonderful experience. Kourtney was extremely helpful and amazing company during the birthing process! During my stay at the hospital with my baby, Holly was very kind, super fun and friendly :) I love that they even wrote me a congratulations card in the mail!

Horrible experience Short staff it feels but there not . came in for a same day surgery and the dr is trying to keep us here overnight pushing meds and fluids that are not needed , complained to the nurse multiple times been here since 530am and still haven’t seen the dr and its 4:40 pm. Have no complications , can eat , can walk , can use the bathroom and can’t even get discharged cause he’s so busy with surgeries much less need to get up and walk around but nobody is available and they won’t let me walk with my spouse alone . If your feeling good you won’t by the time you leave ( whenever that might be ) frustrated and unnecessary stay $$$$ problem is that this happens more than you know and has happened 2x

They just my told my dad he had cancer and discharged him with out any scheduled follow on appointments. The doctor after multiple calls did not even come up in person to tell him everything he needs to know. He was begging to see the doctor in person. I guess we will be getting treatment somewhere and we will figure it out. So degrading. Advocate for your self because these doctors will not. Remember, follow up with your PCP and good luck dude. The nurses and MA’s were amazing (five stars for them).

We had to bring my son into the emergency room last night. Staff was great (5-stars!)--Kami, Kat, Kennedy, Aaron, and a few others I forgot (sorry!), were absolutely great. Dr Moats (0-star) was incapable of understanding the most basic communication, abrasive, didn't care whatsoever, and was offensively sarcastic.

I was at the Emergency Department, late evening on Saturday Sept. 2nd for an allergic reaction to medication after my third dose.(my face was hot, rash, swelling and lip blisters) The emergency staff were fine EXCEPT for Dr. Sean Taylor Kness. He was arrogant and rude. He would ask me a question, but then cut me off and not let me finish. He asked me why my doctors office would put me on Paxlovid for Covid. I said I’m an asthmatic and he said, but do you have anything besides that? I said no. He then acted annoyed and said something under his breath. He showed zero compassion or concern. He could not get out of the room fast enough. I never saw him again. Thankfully I was released, because I didn’t continue to have any other reactions. The only reason I went is I was told to go to ED. I called my insurance online doctor service with a video conference. There was concern of going into anaphylaxis. Thankfully I already had steroids in my system for my asthma triggered by Covid and it helped with the reaction not being too severe. This was the worst doctor interaction I’ve had in my lifetime. I understand working in an Emergency Department can be fast paced and stressful. That being said there was no reason for his unprofessionalism.

My emergency room visit was ... Actually insulting. The most annoying parts were the backhanded comments on dismissing the idea that I didn't drink as much as they thought. They refused to help me look into why I was highly intoxicated on just one drink. So I now have a deep and overwhelming dislike for at least this hospital. They are biased and cannot see beyond their own filters for what is really wrong. Therefore they are ... Well they are dead to me. I still use UChealth in other capacities but this has been overwhelmingly disappointing. So... yeah. My drop in the bucket.

The care team at this hospital were truly amazing! They were always checking in me and making sure I stayed out of pain. The also answered the call light within seconds. I highly recommend this hospital. You could tell the staff really enjoyed their job and were very friendly.

My visit to the ER, and admission to the hospital, could have not been better. Every person was so kind, caring, compassionate, calming, and reassuring. My night nurse, Libby, on the 3rd floor, was the greatest. She’s so wonderful. The Cath Lab staff were fantastic. Dr. Lee, Billie, Brian, Madison, Jill, Mary, and Laura…..were top notch. The best, of the best! I sincerely appreciate the calm and reassuring treatment I received from everyone. During a very frightening time, I was surrounded by such competent and compassionate hospital staff. I wish I knew all of the names of the people in the ER as well. They are all wonderful. I only know Libby’s name on the 3rd floor, but I was treated kindly and respectfully by all of the staff as well. Memorial North is the very best in our area. I’ve always had it at the top of my emergency list as the hospital I need to be taken to. From my heart, thank you to every person I came in contact with. Such beautiful and competent hospital staff. Thank you so very much. Lynne

My mom went in for breast cancer surgery. 1st issue was lack of communication-surgery was delayed for several hours and no one said anything! Surgeon forgot to call family with the results of surgery and we had to chase down the nurse for information. Post OP nurse was nothing short of rude and nasty. UcHealth made something stressful even more unnecessarily difficult. Would not recommend and less than impressed!

I am extremely grateful for the excellent care provided by the staff at UCHealth Memorial North. I have visited a few times this summer and the quality of care has been consistent each time. Each visit I left feeling heard, medically well-provided for, and prepared to go home physically and mentally. I am more than happy to drive the distance for the quality of the care the hospital provides. Thank you so much.

I was very happy and pleased with my experience at this hospital. I had an emergency situation while carrying twins and they took me seriously and addressed my concerns right away. I have not had good medical experiences in awhile so it was very rewarding and refreshing to have my care taken seriously and feel supported in ensuring my babies were ok. Thank you to all the nurses and doctors who assisted me!

My husband spent 4 days on 3318 North. The staff was great but we were especially pleased with treatment and care given by Jerri C. She cared about our experience at Memorial and was very warm and personable. I originally put wrong location in hospital. Please notice change.

Overall this hospital treated me really well. Came to the ER with abdominal pain, and quickly got me checked in, doing an ultrasound and a CT scan to verify appendicitis. Only problem for my visit was waiting times, which were abnormally long, and also had to wait till the evening for surgery even though I arrived there at around 2:30am. This gave me lots of anxiety.

I overall like UCHealth North! The nurses & staff are overall pretty friendly. The desk staff at night are great! Morning/afternoon shifts are ok. The doctors are incredible and are really caring. The only thing I didn’t like is I went here 3x since November for abdominal pain & was diagnosed with different things. First small blockage, next kidney stone that was too large to pass, and today the “monster” 10mm stone decides to pass. Yet, I do not think this is anything to do with their skills rather my body that had 50 things going on. They were so nice and helpful. Only was frustrated today when I waited 3 hours before getting a CT and waited 2+ hours for pain meds while everyone who arrived after me were treated & discharged before I even got a scan. I was shaking, throwing up, and dying in the ER waiting room. HOWEVER, every other experience I’ve had here has been incredible. I can’t say enough about the staff, they were busy today but really give an incredible service. Can’t say enough good things.

I have extremely bias opinions when it comes to mental health care but overall my experience at North was great on March 25 and 26th of 2023. I had been to Memorial Center about 3 months prior due to a similar complaint and was treated like absolute garbage. Granted this time I was not the most cooperative patient as I was extremely traumatised and I felt like no one was listening to me. But one nurse did listen and offered me a deal which is all I had asked for. I just wanted to feel comfortable and she listened. But I would say that if your nursing notes are visible on the patient portal, you shouldn’t be calling a patient manipulative based off their profession just because they know the steps that are going to occur. I understand a lot of things that were happening were due to hospital policy but the staff refused to believe me when I repeatedly stated the same thing which was disheartening. It took my friend coming to the hospital to be with me and talk to the staff for them to finally believe me. I know that patients can be manipulative, as a healthcare provider I see that almost everyday. But you should be able to talk and understand your patients which my initial nurse didn’t even attempt to. But by the morning I was given a different nurse and he went about doing things so differently and treated me like an actual person not just another body. I know I wasn’t the easiest patient in any capacity but I appreciate the effort to stay kind without getting mad. When you approach people with compassion they are more likely to respond well. I would also like to shout out one of the security guards who I don’t remember her name but the amount of effort she went through to advocate for me and make me feel comfortable was beyond my wildest expectations. I am super thankful for her and will remember her super fondly. She’s one of the many reasons I’m trying to stay committed to recovery. I would like to also shout out my nurse Noel A. who treated me with so much compassion and care even when I was not being the most cooperative patient. Going to the hospital can be extremely traumatising but the few staff that listened to my complaints and worries made this experience more positive than negative. All it takes is 2 minutes to try and understand your patients.

My wife was hospitalized here for 6 days the nurses were top notch .. Ashley in ICU was fantastic. Thank you Ashley for everything you did for my wife you're a true Rockstar. We ordered several meals throughout her stay and Joe who has only been working in the cafeteria for a week is one of the most down to earth coolest guy we have ever met. That guy was made for hospitality. Thank you Joe!!!

Absolutely amazing experience today! The entire outpatient team was spectacular especially Erin, Nancy, April and Aimee who made me feel comfortable, safe and incredibly well taken care of today. Thank you all so much!

First, I would like to share the good. I brought my physically disabled daughter in to the ER because she had a stomach bug and had been throwing up for 24 hours. She cannot move herself, so she aspirated, causing aspiration pneumonia. ER staff Robyn, Tami and Matthew were amazing. They worked together like a fine tuned machine and stabilized my daughter, who was in terrible shape being dehydrated, having fluid in her lungs, etc. I called them "The A Team", and I meant it. Once my daughter was admitted to the ICU, things went very far down hill. My daughter takes 4 medications for hyperspasticity. I tried very hard to convey the dire need for her to get these meds, or the IV equivalent immediately, because she'd been without them for over 24 hours. Long story short, there was apathy, not listening closely and a complete and utter lack of thorough follow through on this basic request. I awoke at 4 AM to see my daughter "statting", as her heart rate was in the 170's, and her respirations per minute were in the 60's. She was entirely soaked with sweat, as was her hospital gown and sheets. Her muscles were in a state of non-stop spasms/tremors (much like Parkinson's), and she was in extreme pain. I also realized that my dehydrated daughter had not been receiving IV fluids overnight - yet another oversight. When I was upset (albeit NOT yelling, just firmly setting expectations about my daughter's needs, as she is non-verbal) about my daughter's compromised condition, the Charge nurse advised me to "calm down". When I pressed about why more meds were not given to her for this hyperspasticity that I spoke numerous times about, I was told that it was my job to communicate the needs of my daughter to the staff. Something that the charge nurse insinuated I failed to do, despite it being almost the whole of my conversations with the two nurses in ICU assigned to my daughter and the charge nurse. I was told that there was only ONE prescribing doctor between Memorial Main and Memorial North, and he had 4 "Code Blues", and could not attend to RX's for my daughter. As if the Hospital's lack of adequate staffing was an acceptable excuse for leaving my daughter writhing in pain, while her heart was beating out of control and her breaths were so fast that she was hyperventilating. Upon staff change and speaking with the doctors who visited my daughter early in the 8 o'clock hour, I again expressed how upset I was at the condition of my daughter overnight, and I conveyed with great urgency that we needed to catch up for the lack of meds she had, and requested that she be given a new round of meds ASAP. I said this to BOTH of the docs I spoke with, multiple times. I hoped that perhaps by 9, 9:30 at the latest, my daughter would have meds on board, as well as significant IV fluids for hydration, as the night nurse could only allow up to approximately 2.5 teaspoons per hour via IV. To no avail, by 10:30 I went to the nurse's station and brusquely asked when my daughter's meds would be administered & fluids would be increased. There was literally no awareness of them at all until I came out of my daughter's room. This is Memorial North's Intensive Care Unit. There were numerous other factors contributing to my decision to leave the hospital earlier than was advised, but the primary reason was the complete and utter lack of willingness to take responsibility and apologize for failing to take care of a tiny, young disabled girl's basic needs in a hospital; to be relatively free of pain and to be properly hydrated. Is that really too much to ask from a hospital, let alone an ICU?

The food was horrible! My doctor was great. I had a few good nurses. 3rd shift was horrible. They were load disrespectful. I will never go there or recommend that place to anyone.

Diagnosed and treated severe abdominal pain as diseased gallbladder in a matter of hours, which was more work than the rude people at Penrose St. Francis did in 7 ER trips over the course of half a year. Love Memorial hospital every time we come in and never any issues with them. Both my children were born there and I have to praise Dr Baer for his great work in delivering them!

Had a hysterectomy here, had to spend the night and the nurses in the mother & baby wing were the sweetest bunch of women, I could ever hope to take care of me while I was an absolute mess. They were full of kind words, tried to help me be comfortable in every way. Everything was clean, up todate and very nice room.

It was my first baby so I was super nervous! I had tons of complications and they helped me every step of the way! Marisa in labor and delivery was the best nurse in the entire world! Not only did she opt to stick with me the second night of our 37 hour labor, she stayed late the next morning when the baby was being delivered, just to meet our beautiful baby! My ob and her were such an amazing team! Thank you so much for making this the best experience of my life!

The Emergency Room has a security checkpoint that is slower than TSA. I took my mother who has cancer in for a possible stroke, and it took us at least 15 minutes to just get into the Emergency Room. The security guard couldn't type, so he was pecking at the keyboard. The entire system was very slow. People were asking for retakes of their photos because they didn't like them....it would have been funny if I hadn't been standing there worried about my mom.The ER desk staff have the bedside manner of a viper. The nurses and doctors were very kind and thorough. We love the Cancer Center staff which is why I'm giving the hospital 3 stars.

So my younger sister was admitted tonight for suspected pneumonia. She's autistic. She said I could post this. Whenever she coughs, she pees a little (for context). She asked for a new gown and bed pad. 2 hours later, they send in some rude tech by the name of Rosie. This Rosie chick condescendingly asked my sister why she couldnt get to the restroom herself because the color of her gown indicates that she can get up on her own. Rosie refused to let my mom help my sister in the restroom even though my sister felt uncomfortable with a stranger helping. Rosie also was rude with my mom when my mom tried to tell her that my sister needed help with getting to the restroom because my sister is hooked up to an IV and the monitoring machine was plugged in. Oh, and her previous gown is tangled up in her IV and because techs aren't allowed to mess with IVs, she can't unhook the IV to get it untangled. And she didn't send in someone who could fix it. Unfortunately, this is not the first time we've had issues with the staff at this hospital. Or with this particular tech being rude.