We had booked the Park Place room at Batavia Downs to host an event. At a first glance, it seems like the biggest issue to overcome is the outdated 80s decor. Not in a cool retro way, but blue patterned carpets, 2-tone walls, and tacky gold painted scraps of metal all over the walls. When first talking to them, they talk about all these contacts they have to help get your event off the ground. After months of minimal contact and not actually being able to provide dimensions of the rooms we rented, we never actually got to find out about any of these contacts. Finding our own did not work out as we're not in the event industry, so we had to cancel our event. Batavia Downs kept 100% of the room rental fee. When I asked about a refund, they responded with their lawyer citing "no refunds" on the contract. The contract also stated it was only valid until a date several months prior. Aside from a poorly written contract and complete lack of customer service, who's first step in resolving customer issues is to send their lawyer? These guys. Make sure you agree 100% with everything in the contract as I'm sure even if we had our event there, they would find issues to charge additional penalties.

Saw alot of winners me included 💰🐎Top notch facility with a professional friendly and bend over backwards to help you. Huge parking lot with many spots even for oversized & tour busses, well lit parking lot with security gaurds very visible and very safe It was very crowded but the staff handled it easily. The food is 5 🌟 stars best food at a casino I've ever had and that includes Las Vegas. You will enjoy everything from the Hotel & gaming to the food and drink. If your near Batavia Downs "The Downs" stop in you will be blown away.

Stayed last night on a spur of the moment "date night" with my husband. Check in staff girls were friendly and smiling, The room was clean, housekeeping left a note to enjoy our stay. Ate at 34 rush and food was great, got some surprise free play, and my husband won a jackpot. Was a great night. We have Stayed there many many times, and it's always the same. We love it there.

Great place! Horse racing was so much fun. Fortunes restaurant has amazing food! All the staff were very friendly. Rooms and Casino were super clean and inviting. The bar area had a band which was a bonus! Highly recommend

Nice huge concert on the race area. Race track does not look like one, honestly. Finally, there are only slots in the gaming area. Thankfully, they don't call it casino at least. Nice restaurants, though, if you go thru the gaming room

A surprisingly great place for Friday evening concerts all summer. You can sit up front on their chairs or sit further back with your own, vendors are selling everything from beer and soda to pizza and popcorn.

The food was good but limited access because I had my daughter with me, who is only 13. The restaurant that is inside and overlooks the racetrack had no openings, couldn't get to 34 rush because it was through the gaming floor, and had a difficult time getting to the counter service grill/restaurant. A few employees had no idea how to get there. Luckily for us, a young man took the time to walk us to the facility to the restaurant. That was exceptional customer service.

I drove 7 hours from South Jersey to stay at the Hotel. I was meeting up with a friend to have a fun experience. I arrived at the hotel around 4pm. It was very snowy and the parking lot was not plowed. I found a parking spot with cars all around me. I had gone to the bar for a quick drink and snack because my nerves were a little shot due to driving in the snow all day. After I wanted to relax in my room until my friend arrived. When my friend arrived we ate drank and had a great time. The next day when I was going home my car was no where to be found. A little panicked I talked to the security and they informed me that my car was probably towed. They gave me all the information that I needed but it did not sit with me very well. How can you tow my car in the parking lot when I am a paying customer for not just the casino or the restaurant but also a hotel guest. I spent a lot of money collectively. I went to guest services to talk to someone about the situation. They told me to hang a minute and they would get someone. No one came. The women had to tell me that they made a page but nobody came up. When they towed my car I was in my hotel room so there was no way I would have known. That was it. It was all on me. They were no help I found out there was another car towed and it was an employee car. That is horrible that they did it to someone that works for them. This is a very bad system. Absolutely no customer service. No Ubers. No Lyft. When I asked if there are cabs in the area they had no idea. It was a nightmare. Final cost for picking up my car was $250. That included a ride to the towing place. This is absolutely absurd. I parked were everyone else parked. With snow on the ground you could not see lines. I do understand this happens but this a flawed system. Customer service was horrible. I work in the customer service field and if I treated any of my clients this way I would be embarrassed and ashamed. With that being said I will not be coming back.