Has required for a number of years now extensive, wholesale refurbishment, particularly the weights machines which are 10 years + old, bad plumbing design that's been an issue for years causes a stench of urine and the showers are old and grotty. The place feels tired and increasingly low-rent, it's a shadow of its former self of 5 or 6 years ago. Head office simply aren't listening to member feedback over these issues, they merely attempt to placate. The one saving grace is that the centre staff go out their way to be helpful and friendly, but this and a free towel no longer justifies a membership fee approaching £70 a month. Along with others, I've now cancelled my membership and I'm seeing out my notice period.

Staff were lovely people when I visited a few years back but the manager in his little office on the other hand... Terrible attitude, not a people person and really wished I hadn't bothered with the visit. But again, everyone else wish them all the best 👍

Free weights area really small, lots of cardio machines. Only 1 bench press and 2 squat racks. Temperature of pool was uncomfortably cold, felt like 5-10 degrees. Must have turned off pool heating to save money. Sauna was excessively hot, 100 degrees on the thermometer. Few studios with loads of space and classes going on. Good clean showers.

The gym manager very unhelpful going to loose lots of members. Stuck in the past do not look after there members the only people who will benefit from this gym are other gyms they will be getting there members lots more offers and better gyms out there

I visited this gym three times on a 7 day trial membership. The size of the pool was good and the number of cardio machines great but lacking in the number of weights machines. The sauna and steam room were good but could get very full. The sauna was especially good. I visited on a Thursday and realised my headphones were missing Saturday. I rang them up Saturday morning but was on hold for 20 mins and they said they weren't in lost property or could be found. I left my phone number in case they turned up but wasn't hopeful. I went to the gym again on Tuesday and asked again about them and they were in lost property? Nobody had rang me about them though.

There's no towels available for members, this was stopped due to COVID. However the hairdryers, which blow air around, and straighters in the changing rooms are available, with no alcohol wipes to clean those down after use. Which is odd as you're expected to wipe down all kit after use, to keep it clean. Almost like towels were just a cost cutting measure and members still have to pay out. Anyway, dust on the window ledges, mould growing behind the treads, a mix of new kit and outdated stuff. Recently signed and I don't think one staff member asked my name before selling me a membership. Not very welcoming.

Arranged a day pass for my son to try it, with a view to joining. As he changed jobs and was moving away, I thought it more appropriate for his brother to try it. Even though same surname and address he was refused entry and made to feel unwanted. Well you have just lost any chance of this family ever joining! Not impressed

Absolutely brilliant gym staff facilities and equipment first class atmosphere great make you feel relaxed and welcome

Nuffield - what can I say. Fantastic customer service, receptionists so friendly, food is delicious and reasonable. The gym is spotless and always clean, all the equipment you could ask for. The pool is at perfect temperature, sauna and steam room is amazing after your workout and even the ice bath is an added bonus. Definitely worth the money, thank you to all the staff for making me feel welcome - 5 stars!!!!

I bought a day pass on Hustle but didn't read the small print and went on my bike with no photo ID. I had cash card in my name, credit card in my name, a photo of my passport to record details (but the pic was shady as it was taken to record details). I told them it was my last chance to use it, I told them I hadn't had a day before now, I offered to sign out of hustle and sign back in again - to demonstrate it's my account; but no, because 'they have to tick a box' 'we can't'. I've been before, hoped there was some record but no, no photo ID no pass. Even if you are joining for a year try the other gyms first because the only reason I was there is they do a one day pass. Roko, David Lloyd and Virgin all have 2 or 3 pools not one like Nuffield, all have a Jacuzzi - even DW has a Jacuzzi. Their USP is no kids... maybe that really is enough.

I have not used the gym or pool at this facility but I visited for a private health check and I thought the experience was very thorough and professional. Feel like I learned a lot and provided me with some comfort also. Would recommend.

Money grabbers. They don’t care about your health or fitness at all, only your money. Not worth £75 a month. Equipment dated and no vibration plates. Missing equipment.

Contract ended. I cancelled direct debit myself and they still took the ridiculously high payment of £54 which has now put me in debt! Over the phone I was told I could cancel any day in that month and it wouldn't be taken, which was what I did. And they still took it! False info!!!

So happy I joined this club. I was a member of a famous fitness club for several years, and I find Nuffield so much better. I love the classes, the friendly instructors, the free towels, the lockers that you operate with the membership card, the fact that non members can access the lovely cafeteria... and all the premises are so clean. Wow!

Had my Royal Navy fitness test today with Penelope and she was very professional and clear with instructions and honestly made me feel totally at ease as I was highly nervous so a massive thank you.

i had my raf fitness test today, penny was my instructor and i couldnt of got through it without her! she was so helpful and very informative. Thank you penny!!!

When this organisation chooses to fail in informing members of the date they would need to apply for freezing the membership by then chooses to ask members to provide medical evidence of an existing illness that would lead them to be at greater risk from contracting covid 19. Avoid this organisation like the plague all they care about is your membership fees not your health and welfare.

Terrible value for money. Such a shame. Desperately wanted to join, but gone with Bannatyne instead as its £20 a month cheaper and soooooo much better!

Have been a member since May. I love it. Spotlessly clean. Friendly reception staff. Great variety of classes, can be a bit of a struggle to get what you want but worth persevering. Have never enjoyed or used the gym area but recently started PT with Tania to improve strength and overall fitness. Absolutely fantastic. I am really enjoying the sessions and the extra motivation to improve. Feel it’s making a real difference - Thank you.

A fantastic gym all-round with friendly, highly professional and knowledgeable staff.

The members make the gym . Facilities are okay . Not good value for money at all

This gym used to be good value for money. Gym equipment is now worn, towels are now not provided and their latest scheme is to remove all gym locks and make you bring in a padlock like a high school child. To say prices keep quietly rising this is not reflected in what is meant to be a premium gym.

I arranged to come here after seeing an advertisement online, with plans on joining the gym. From the second I walked in the gym I felt unwelcomed - I was refused entry and they were making funny policies on the spot as to why I was not allowed in. Staff were rude, would not recommend.