Customer service in this McDonald's has never been great but today they sunk to an all new low. I ordered on the app and was waiting on my order being brought out to the designated parking space when a member of staff wearing a Scania jacket knocked at the window and asked me to move as they had a delivery to unload, at this point the lorry driver had pulled up tight to my passenger side of my vehicle. I explained I was waiting on my order and he said he would tell them he moved me to the car park. He then proceeded in to the store looking for the driver of a car parked in the disabled bay and asked her to move her car for the lorry. How is this acceptable? When our food was ready a member of staff brought it out and had no idea who it was for and stood looking lost at the corner of the building as our food got cold. Mr Scania jacket hadn't passed on the message he had moved us. We called to her and got our food but when we explained we had been moved and the fella said he would let them know and obviously didn't her response was, the lorry needs to come in. 6pm on a Saturday evening isn't exactly the most appropriate time for a delivery. All round the service was shocking. McDonald's obviously find their deliveries more of a priority than their customers and the fact that on any level they felt it was acceptable to ask someone parked in a disabled bay to move their car is nothing short of disgusting!

No milkshakes available. Staff at till didn't know how to operate it. Large Fries were a half portion and cold. Wasn't given an option of whether or not to take a Happy meal toy. Would of preferred a book or none at all. Burger was cold, overall very disappointing.

food has gone massively downhill staff dont seem to pay alot of attention to customers

Food was grand HOWEVER the 2 staff on the floor started dusting the roof with a feather duster extendeable thingy. I have never seen the like. One staff member was showing the other how mesmerizing it was while the customers had to suffer dust and fluff landing on the food etc. I have bad allergies so literally ran out the door. This should be done at night time. Who dusts a roof anyway!!

Pitiful establishment, although staff are friendly, my boyfriend was turned for refusing to put on his face mask on (he can be difficult at times)!! Although I did order a coke and was given a Big Mac instead, will settle for KFC next time..

That has gotta be one of the busiest mcds I've ever been in . I could literally see at least 25 staff behind the counter as I waited for my order.

The food was ok just, and the place was busy with two staff members standing chatting while other staff members were flat out. Toilets seemed like they were not cleaned all day, and It was a must to hold your breath while being in there while your nose was stinging with the smell.

The food was nice but the ordering process was awkward as i was paying with cash but still had to order via the self service unit but had to cancel payment and choose to pay at till instead of just ordering at the till. Most of the staff were friendly and helpful but some of the staff were borderline ignorant speaking to customers and snapping at them to tell them where to stand etc.. the restaurant floor was a shambles with customers standing everywhere waiting for food for take out. So people dining in where unable to enjoy their food without someone basically leaning over them.

Ordered 9 nugget meal at drive through and got 8. No big deal tbh. The remainder 8 where cold, we only live 3mins away.

Fast service

Excellent food and excellent buzz atmosphere.

Used the Uber eat app for the first time ..there was a £20 voucher so only had to pay for delivery. Delivery took about 45 mins and the food was luke warm when arrived but tbh it's like that if you were to collect and bring straight home. Not my fav but definitely rates high on my kids choices 😀

Quick service, but the chips were cold and soggy

Always wrong!! How can one restaurant always get an order wrong. Normally spend around 40 pounds + for McDonald's, so getting the order right should be important....come one can do so much better!!!

Normally has great piping hot food and most food available very friendly staff today I had an encounter that shocked me I asked if the Spanish stack had any dairy as I am dairy free and they have told me that they aren’t allowed to tell me what’s cruelly in the food so I needed up not buying it and got a hamburger as I knew it didn’t have any dairy very unfriendly towards people who have dietary needs which is very upsetting as I thought we live in a more forward day and age where people who are gluten or dairy free for example are able to buy a take out and know exactly if there is any gluten or dairy in a certain food .shocking

Every single time... I'm fairly sure this guys puts the cheese on the burgers

Quick, friendly service

Quick with orders

Drive through improved access and exit and quality decent

Always get order wrong.

Foods always cold sloppy presentation and under filled or missing items

Great drive through; way it should be.

Food was mc Donald's. Exactly what ye ack for. Some very young staff though that can't hold a conversation too well and then other staff that can't do enough for you. Good experiences 90% of the time!

Absolutely fuming about cars blocking the road off the roundabout at McDonalds queuing for drive trough. I brought this to the attention of the car park steward, who simply said, “they’re not supposed to block the roundabout. But he made no effort to rectify the situation.

Been over 20 years and nothing has changed same old cold burger and fries. Don't know how these places get the business, if it was any other restrauant or take away sure they would get slaughtered giving out cold food that's been sitting around. I am under the impression that food served hot must be 65 degrees or above. Burger must be near 40 or below. Will never be back.

Asked for a mango smoothie, but told not available. So asked for a Mars mcflurry, told not available. Went looking for a burger King instead, poor from McD

Terrible service. Stood for nearly an hour waiting asking countless times where order was. Staff clueless and no form of apology

Chicken burgers dry and drinks warm- had to ask for ice. Bathroom a disgrace, very dirty and sink filled with vomit. Staff standing around chatting while there were very long queues. Food collection area stank of sick. This venue used to be very good, myself and my family won't be back. Would recommend avoiding.

Absolutely disgusted with the food we have been given , and not for the 1st time this has happened many times in the passed year , but tonight we ve decided to report the facts that happened this eve . We completed an app purchase everything was ordered clearly and concisely , we collected at drive through 2 quartet pound cheese meals , a coke and tea with some sauces , when we drove to our driving spot , approx 40 meters away .. we opened the box and were so angry to find that chips were all but stone cold, burgers were less than lukewarm (health hazard) and sauces and sugar were all missing. We did not go back to complain as we are both simply fed up with this branch providing frankly dangerously heated food to customers ... this represents a distinct lack of training and or awareness of what the minimum of food quality should be , McDonald's crescent link should be ashamed of their service as standards are not what they once were at McDonald's, we won't be calling again and customers need also to learn u need to vote with your feet as these branches are just getting away with doing a job not actually doing the job , I could easily have put in 10 different complaints over passed 6 months about this branch but each time I was in a rush but tonight was different. I am completely open to a conversation with McDonald's management.

Not the best experience. Normally really good but they didn’t have tartar sauces for fish sandwich, so got it plain and it had been sitting for a while. The fries were cold and stale. Hopefully next visit will be better. 1/30/23

It was good and fast service , although my order was wrong they fixed it very fast

Took my grandson in and was able to order immediately. He enjoyed his food and was a happy young man.

Always a long wait in the drive thru, they NEVER have milkshakes, and half of the time they get something in your order wrong

I was in today with my Autistic grandson and I must say we were treated really well by the floor staff allowing him to engage in an experience that would have been difficult for him Thank you

You know it's not fine dining but you at least expect the basics to be right. Drinks with no ice and almost flat. Cheesy garlic bites with no sauce. No napkins in the bag.

Very quick service, and very attentive staff. Place was spotless.

Food always cold and getting orders mixed up. Not great service.

Great place 2 sit in with kids or use the drive thru. Inside has ample seating and tablets 2 keep the kids amused

Didn't even put my dips in with our cheese share box the burgers looked like they were shaking the bag and to too it all it was cold

Was ?

Service on drive through excellent. Food hot and tasty.

Was actually at Subway ? much better than McDonald's ???

Fast efficient and friendly and tasty offcourse

Ye would be better at vivo hot food, chicken nuggets taste like grass

Fast and friendly service

?

Very fast service

Brilliant great service and easy location.. staff very helpful and friendly . A must stop

Amazing place well located clean premises friendly staff and hot hot food

Quarter pound burger was not nice. Chips cold. Vanilla milkshake nice and latte nice.

Quick service on drive through

Just called on the way through to Belfast. Food was grand.

Great fast service of 1st class food,staff very friendly.

Good staff first time take away

The staff behind the counter are not pleasant at all. Order wasn't done properly. Also got a vanilla milkshake and they never cleaned the pipes between shakes as mine had strawberry in it. Only pleasant person that's in that building is the gentleman who cleans the tables. He takes time to speak to you and helps you with yr recycling

Just don't do it

Convenient

Brilliant

Very good food

It was amazing

Quick food good customer service

Great nugs

Usually ok on last occasion took 15 minutes to get 2 ice-creams and a coffee...

Service amazing, staff extremely helpful for such a busy place loads of parking....lovely for a quite coffee in the morning.

Nice food, quick service

Friendly staff, good service

Really good

Good food and very friendly staff.

Friendly staff well managed business.

Quick and handy staff obliging and helpful

Fantastic service at McDonald’s today, food was hot and served in a timely manner. Staff member Crystal and Richard (customers service) was pleasant and accommodating.

I like the breakfast in this place???

Yumm

Went to Mc Donald’s today to get food, as everyone knows you’ve got to go through the three stages of the ordering process. First you have the ordering at the intercom, so while here you order your food as everyone knows, when pulled up was given a greeting asked if they did there Carmel frappe which surprisingly they did have very rare occurrence with mc Donald’s asked for one of these and then the rest of my order which included two meals and Carmel pies. Second phase is the paying where they read out the order to you everything was read out to me except the Carmel frappe I asked was this on the order it was I was told paid and moved on. This takes us to the last phase the collection point whilst here was greeted by two employed one telling me the Carmel syrup for the frappe machine needed changed and would be a wait as they required a technician to come and changed the syrup in the machine asked how long was told 5 minutes and could wait or change the drink for another I said I’ll wait. This is ok was then handed my food I said to the server wouldn’t my food be cold by the time I get the drink which was ordered to have with my warm food she said she’ll have to get her manager that is ok. I waited to be greeted by a roar from the manager who didn’t even have the decency to come to the window and shout across to me that my drink Is coming and it’s not his fault that my food will be cold I said to him I’m not looking for an argument and your shouting at me all I asked was that my food be kept warm till I receive my full order which I ordered and went through two stages of ordering before someone could tell me that my drink will not be made for another 5 minutes. He ( who I later asked for his name which he give as Steven, not sure if this is true looked more like a Gary but didn’t have a name badge on so Steven) continued to be aggressive towards me telling me that he can give me a refund and take the food back and I can drive on I again said I’m just looking for my food to be kept warm and given to me with my drink. Steven then told me that it’s not his fault that the food can be cold In an hour ( I live 5 minutes drive away don’t know where Steven is getting his information from but his sources are wrong ) he proceeded to say that it isn’t his fault and that if I eat it in an hours time it will be cold then nothing they can do, I said I ordered my food I came past 3 employees before I was told that my drink which was ordered will not be ready and asked that my food be warm when served with my whole order is what I want and expect and still nothing he said that the drink is coming and they can’t take the food back once it’s been handed out bearing in mind it was still sealed and in the packaging and the drink will come shortly I said but your staff told me 5 minutes my food will be cold but again Steven couldn’t understand this and expect people to eat cold food but what can you expect when they require a technician to come and change a syrup bag in a machine . I got home and my food as I predicted was freezing not worth the money paid to pay Steven’s salary. And do not come to pay for abuse if I did I would go to Karen’s diner.

Between receiving the wrong order first and my fillet of fish being dry with barely any sauce and the smallest amount of cheese. I’m a young uni student and even this wasn’t eatable. Very disappointed

Twice now I have paid for two 6 chicken nugget meal and the kids have received 5 are they rashing of the nuggets I paid my good money for the product I expect 6 would like to think if I got a chair I would have 4 legs on it 🤔