Tom & Co image

Tom & Co

Pet store Pet supply store Aquarium shop Pet groomer Feed store Pet adoption service

👍👍 Excellent service… I got wounded from falling from a bike on my way there (clumsy me…) and people from Tom en Co even helped me cleaning my wound … that’s something I would never expect from a pet shop and I deeply appreciated that. People often mention friendly, staff, store, vriendelijk, personeel, service, animals, shop, Nice, nice,


Address

Martelaarslaan 307, 9000 Gent, Belgium

Website

www.tomandco.com

Contact

+32 9 233 98 92

Rating on Google Maps

4.20 (582 reviews)

Open on Google Maps

Working Hours

  • Thursday: 9 am to 6:30 pm
  • Friday: 9 am to 6:30 pm
  • Saturday: 9 am to 6 pm
  • Sunday: Closed
  • Monday: 9 am to 6:30 pm
  • Tuesday: 9 am to 6:30 pm
  • Wednesday: 9 am to 6:30 pm

Featured Reviews


Frequently mentioned in reviews: friendly (18) staff (14) store (13) vriendelijk (12) personeel (9) service (8) animals (8) shop (7) Nice (7) nice (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Xzavier H. 2 years ago on Google • 5 reviews
    Excellent service… I got wounded from falling from a bike on my way there (clumsy me…) and people from Tom en Co even helped me cleaning my wound … that’s something I would never expect from a pet shop and I deeply appreciated that.
    3 people found this review helpful 👍

  • 5/5 Nkolika Peace O. 1 year ago on Google • 139 reviews
    So nice. They were so patient in explanations etc.

  • 4/5 sandra f. 5 years ago on Google • 33 reviews
    Nice shop - it has a good assortment of products for companion animals. I bought a traveling bag for my dog to travel on the airplane cabinet with us. They have also some small animals like fishes, bunnys, mice, guinea pigs, turtles and I think reptiles or spiders. There's food, hygiene products, and lots of things.
    1 person found this review helpful 👍

  • 1/5 Ambra De S. 2 years ago on Google • 7 reviews
    Can't comment on other animals, I am interested in fish. Fish are kept in small crowded tanks. Many of them sick, even dying fish laying upside down at the bottom. The worst thing is that, when asked, employees say that it is NORMAL... I definitely don't recommend buying any fish nor supporting the shop in any other ways.
    1 person found this review helpful 👍

  • 3/5 Jonas B. 3 years ago on Google
    (Translated by Google) It's the second time we've gone to the store and it's the second time we've been stared at by a black female employee as if we were criminals. The other staff are always friendly. (Original) Het is de tweede keer dat we naar de winkel gaan en het is de tweede keer dat we worden aangestaard door een zwarte vrouwelijke medewerkster alsof we criminelen zijn. Het andere personeel is altijd wel vriendelijk.
    1 person found this review helpful 👍

  • 5/5 Firdes K. 4 years ago on Google
    Perfect 👌
    1 person found this review helpful 👍

  • 1/5 fleur d. 5 years ago on Google
    The owner was not friendly at all.... I asked a question regarding 2 rats that I would like to buy. He told me that if I was really interested in animals, that I shouldn't ask that question..... I ask since I was seriously interested...
    1 person found this review helpful 👍

  • 5/5 Lander B. 7 years ago on Google
    Awesome store to visit! So many cute animals!
    1 person found this review helpful 👍

  • 4/5 Fadeela “fadsworld” T. 5 years ago on Google • 92 reviews
    Nice animal store. You will find mostly everything you need. Friendly staff. Good grain free cat products but a bit pricey, need to wait for promo.

  • 4/5 CC 3 months ago on Google • 28 reviews New
    Lots of options for toys :)

  • 5/5 Eliane Z. 5 months ago on Google • 24 reviews
    Had to put my dog in the cart because she was going crazy with excitement by all the toys around. We absolutely love this shop.

  • 1/5 Farzaneh K. 3 months ago on Google • 19 reviews New
    Very unfriendly staff, not satisfied

  • 5/5 Arthur P. 10 months ago on Google • 13 reviews
    Big store that has about everything you could need. Nice and helpful staff as well.

  • 5/5 Emiel G. 4 years ago on Google
    (Translated by Google) Cool parrot and cute little ones (Original) Coole papegaai en schattige keuntjes

  • 4/5 winy b. 4 years ago on Google
    (Translated by Google) Good choice (Original) Goede keuze

  • 5/5 Erwin L. 4 years ago on Google
    (Translated by Google) Nice animal shop, with real animals (Original) Leuke dierenzaak, met nog echte dieren

  • 4/5 Christophe D. 4 years ago on Google
    (Translated by Google) Good service (Original) Goede service

  • 4/5 Ellen De C. 4 years ago on Google
    (Translated by Google) Pets allowed (Original) Huisdieren toegelaten

  • 5/5 Ata B. 4 years ago on Google
    (Translated by Google) Offf (Original) Offf

  • 4/5 Ahmad H. 4 years ago on Google
    (Translated by Google) Big store with all the animal necessities including accessories (Original) متجر كبير يحتوي على كل المستلزمات الحيوانية بما فيها الاكسسوارات

  • 5/5 Rik Van B. 4 years ago on Google
    (Translated by Google) Wide range (Original) Groot aanbod

  • 4/5 Van Den Bergh M. 4 years ago on Google
    (Translated by Google) They just have everything for animals (Original) Ze hebben er gewoon alles voor dieren

  • 5/5 Maaike W. 4 years ago on Google
    (Translated by Google) Always very satisfied with this case. Some products are a bit pricey, but of good quality. Very cool that our dog is always allowed in the store. With questions we can always go to the friendly staff who are extremely helpful. Another plus: here you can pay on all products with eco checks. Meanwhile, our puppy is a year old and we still love going to this Tom & co. Well done I would say! Oh yeah, nice parrot in the store;) (Original) Altijd zeer tevreden van deze zaak. Sommige producten zijn wat prijzig, maar wel van degelijke kwaliteit. Zeer tof dat onze hond ook altijd mee binnen mag in de winkel. Met vragen kunnen wij altijd terecht bij het vriendelijk personeel de enorm behulpzaam is. Nog een pluspunt: hier kan je op alle producten betalen met eco cheques. Ondertussen is onze pup een jaar oud en nog steeds gaan wij enorm graag naar deze Tom & co. Goed bezig zou ik zeggen! Oja, toffe papegaai in de winkel ;)

  • 5/5 Tilly K. 4 years ago on Google
    (Translated by Google) Good and friendly help (Original) Goed en vriendelijk geholpen

  • 4/5 Marc D. 3 years ago on Google
    (Translated by Google) She. Are friendly and helpful (Original) Ze. Zijn vriendelijk en behulpzaam

  • 5/5 Annelies B. 4 years ago on Google
    (Translated by Google) Always friendly. If you can't find something on the shelves, they will gladly help you. Ordering something is easy. (Original) Altijd vriendelijk. Als je iets niet in de rekken vindt helpen ze je graag. Iets bestellen kan vlot.

  • 5/5 Nkolika Peace O. 1 year ago on Google
    So so nice. Patiently attended to.

  • 4/5 Rumen A. 4 years ago on Google
    (Translated by Google) Friendly staff (Original) Vriendelijke personeel

  • 5/5 José C. 3 years ago on Google
    Perfect...😉👌

  • 5/5 ann m. 3 years ago on Google
    (Translated by Google) Very good (Original) Zeer goed

  • 1/5 patrick f. 3 years ago on Google
    (Translated by Google) Very unfriendly saleswoman. She shouts at the customers when you ask for an explanation. This is rude, and rude, and certainly not customer friendly. (Original) Zeer onvriendelijke verkoopster . Ze roept tegen de klanten als je om uitleg vraagt. Ditis onbeleefd,en onbeschoft en zeker niet klant vriendelijk.

  • 3/5 Jordy V. 3 years ago on Google
    (Translated by Google) Very friendly staff But 1 disadvantage why I give 3 stars is .... that no one is at the cash register or stayed in the vicinity of his / her cash register after getting my supplies what I needed I was at the checkout the saleswoman at that time she was sitting from behind talking with a colleague she looked for a moment if someone was at the cash register when I looked at her to pay she stayed but busy with her colleague after more than 8 minutes she suddenly arrives at her cash register without apologizing that she Long gone, so smooth operation certainly not (Original) Heel vriendelijk personeel Maar 1 nadeel waarom ik 3 sterren geef is.... dat niemand aan de kassa sta of in de omgeving van zijn / haar kassa bleef na mijn gerief te pakken wat ik nodig had stond ik aan de kassa de verkoopster op dat moment zat zij vanachter bezig aan het praten met een collega ze keek eventjes of er iemand aan de kassa stond toen ik keek naar haar om af te rekenen bleef ze maar bezig met haar collega na dik 8 min komt ze plotseling aan haar kassa zonder haar te excuseren dat ze lang weg bleef dus een vlotte bediening zeker en vast niet

  • 5/5 Luna G. 3 years ago on Google
    (Translated by Google) Bigger than expected, very good experience! (Original) Groter dan verwacht, heel goede ervaring!

  • 3/5 Mieke C. 3 years ago on Google
    (Translated by Google) Only been once for a toy for a puppy (Original) Ben maar 1 keer geweest voor een speeltje voor een puppy

  • 4/5 Nick “RamenSensei” H. 1 year ago on Google
    Has just about everything you need for your pet on a regular base.

  • 5/5 Andres Ricardo Pedraza A. 1 year ago on Google
    Everything for your pet in a single place.

  • 5/5 Thomas L. 3 years ago on Google
    (Translated by Google) Always great service and friendly people. (Original) Altijd fijne service en vriendelijke mensen.

  • 5/5 Celine R. 3 years ago on Google
    (Translated by Google) Very friendly (Original) Zeer vriendelijk

  • 4/5 Kim F. 3 years ago on Google
    (Translated by Google) Many things were not available but displayed by covid 19. (Original) Waren veel dingen niet verkrijgbaar maar wel geëtaleerd door covid 19.

  • 5/5 Ann S. 3 years ago on Google
    (Translated by Google) Always parking space at the shop. Never many people. You will find everything your pets need. Friendly staff. Nice real talking parrot in the store. Price quality fine. Plenty of choice. (Original) Altijd parkeerplaats aan de winkel. Nooit veel volk. Je vind alles wat je huisdieren nodig hebben. Vriendelijke personeel. Leuke echte pratende papegaai in de winkel aanwezig. Prijs kwaliteit prima. Ruime keuze.

  • 5/5 Tony De d. 3 years ago on Google
    Good

  • 5/5 Tine B. 3 years ago on Google
    (Translated by Google) Good service (Original) Goede service

  • 5/5 Kenny L. 3 years ago on Google
    (Translated by Google) Today I went after dog food, raised a previous problem with the boss and solved it very well. Was served super nice by the cashier and helped very well by the boss👍 (Original) Vandaag achter honde-eten geweest,vorige probleem aangekaart met de baas en super goed opgelost .super tof bediend geweest door de kassa bediende en heel goed geholpen door baas👍

  • 5/5 Robert V. 3 years ago on Google
    (Translated by Google) Always friendly. And above all, you can always ask the staff for advice. (Original) Altijd vriendelijk. En vooral je mag altijd raad vragen aan het personeel.

  • 4/5 myriam r. 3 years ago on Google
    (Translated by Google) Lots of choice, clean, friendly staff (Original) Veel keuze, proper, vriendelijk personeel

  • 5/5 barbe jean l. 3 years ago on Google
    (Translated by Google) Very friendly people and everything easy to find (Original) Zeer vriendelijke mensen en alles gemakkelijk te vinden

  • 4/5 Jan L. 5 years ago on Google
    Nice selection unless you own a horse. Most other pets coveren, through.

  • 5/5 Maki M. 4 years ago on Google
    Many stuff they have!

  • 1/5 Jappe V. 5 years ago on Google
    The animals are in way too small cages, scared, and not treated well. Very sad to see.

  • 4/5 Jean Patrice G. 5 years ago on Google
    Cool missing fish but ok not bad

  • 3/5 Kian N. 5 years ago on Google
    The staff there they have mostly not enough information and they can't help correctly the customers...

  • 4/5 Tristan B. 6 years ago on Google
    Free parking, easy access and you can take your dog with you in the store.

  • 5/5 Benjamin W. 4 years ago on Google
    Large chain animal and pet supply store. Lots of supplies for birds, fish, cats, dogs, and others.

  • 4/5 Celeste B. 4 years ago on Google
    I can get everything for my pet. A very beautiful and complete place. And only one of her employees is not friendly! otherwise everything is perfect

  • 4/5 Radu A. 3 years ago on Google
    Nice place.

  • 5/5 Tuur G. 3 years ago on Google
    (Translated by Google) Large assortment and friendly employees, nice! (Original) Groot assortiment en vriendelijke medewerkers, leuk!

  • 5/5 Elyn S. 3 years ago on Google
    (Translated by Google) The store employees are deeply committed to animal welfare and are always happy to help with questions. (Original) De winkelmedewerkers zijn enorm begaan met het dierenwelzijn en zijn altijd bereid te helpen met vragen.

  • 3/5 Jan V. 3 years ago on Google
    (Translated by Google) Extensive range for cats and dogs. Other animal species are less discussed (Original) Uitgebreid assortiment voor katten en honden. Andere diersoorten komen minder aan bod

  • 5/5 Selena Patsy G. 3 years ago on Google
    (Translated by Google) Super friendly people! Also provide tailor-made advice (Original) Super vriendelijke mensen! Geven ook advies op maat

  • 5/5 Sara van R. 3 years ago on Google
    (Translated by Google) Very very sweet and helpful staff :) (Original) Heel erg lief en behulpzaam personeel :)

  • 2/5 Antoine G. 3 years ago on Google
    (Translated by Google) Are not friendly and helpful. (Original) Zijn niet vriendelijk en behulpzaam.

  • 5/5 Sven 3 years ago on Google
    (Translated by Google) They have a lot of material. The parrot is also a bonus point. (Original) Ze hebben heel veel materiaal. De papegaai is ook een bonuspunt.

  • 5/5 Anne C. 3 years ago on Google
    (Translated by Google) Very friendly and knowledgeable staff. Lots of choice (Original) Heel vriendelijk en bekwaam personeel. Veel keuze

  • 5/5 Bulent S. 3 years ago on Google
    Super

  • 5/5 Thanos G. 3 years ago on Google
    Very helpful staff, always willing to help, and a great selection of products for all sorts of pets.

  • 5/5 Giovanni De B. 3 years ago on Google
    (Translated by Google) Cheap (Original) Goedkoop

  • 5/5 Aline 3 years ago on Google
    (Translated by Google) Very nice shop. A safe shopping feeling even in times of Corona (Original) Zeer fijne winkel. Ook in tijden van Corona veilig shopping gevoel

  • 4/5 Michiel W. 5 years ago on Google
    Fast reliable service with a smile. Big store and easy to find anything you need l

  • 1/5 Livia G. 4 years ago on Google • 2 reviews
    Terrible store. Bought 2 fancy rats from them 2 weeks ago, they let me walk out without giving me any information or making sure I knew how to care for them. Turns out the two rats were sick and one died within 2 weeks of buying them, the other is hanging in there for now. Resorted to Tom & co because its hard to find pet rats elsewhere, never buying there again. Shame they treat living creatures exactly the same as the accessories they sell.. Tiny cages with little to no enrichment. Also saw 2 dead fish in their tanks while i was walking around. Certainly do not recommend leaving money in their stores. Unfriendly personnel who was a bit brutal when taking the rats out of the cage for me as well.
    1 person found this review helpful 👍


Call +32 9 233 98 92 Open on Google Maps

Amenities


  • Service options
    • ✓️ Delivery
    • ✓️ Cash only
    • ✓️ Credit cards
    • ✓️ In-store pick-up
    • ✓️ In-store shopping
    • ✓️ NFC mobile payments
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance

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