Shopping for men’s shoes? Do yourself a favor, get in your car and drive to Dillard’s instead. Wasted 30 minutes of my life in this terrible store today (8/2/23). I came in around 5:30. 10-12 minutes in, a guy with a combover walks up. He mumbled something, but I didn’t quite hear it. So I said “hi, do you work here?”. Only reason I asked is because it didn’t look like the usual uniform I’m used to seeing. So he responds “I wouldn’t be asking you if you need help if I didn’t work here”. Rude and uncalled for, but okay still tried to give them a chance. He gets one shoe for me to try on and leaves for about 15 minutes. During that time, he stood at the register talking to another male employee. The one with the glasses. They went to the register and back several times to put clothes back. They probably had MAYBE 2 customers during that time. I was standing there watching both of them the whole time, so I’m confused. Why is hanging the clothes up being prioritized over assisting me with the shoe he handed me 15 minutes ago? Finally, I walked up to the register to see what the hold up was. The other guy with the glasses finally speaks and asks if I need help. OBVIOUSLY YES if I have been standing here for 15 minutes with the box your coworker handed me and never came back. Anyway, I found another shoe I was interested in and asked him if they have another size 8.5, since the one they had on display had a very noticeable brown stain on them. He says no. So, I ask if there was anything he could offer, such as a few dollars taken off or wiping the dirt off the shoe. He says “I don’t know of anywhere that does that”. I worked in retail for years and basically every store I worked at offered “that” to customers in the event of a shoe being noticeably dirty. I said okay, just put the shoe behind the register and I will be back in 10 minutes. During that time, I went to Dillard’s to see what shoes they had to offer. Literally 30 seconds of me being there and someone asked me if I needed help. I kid you not, I spent a total of 5 minutes there and 3 different employees checked on me during that time. I was finished with my sale within 5 minutes of me being there. Spent an extra $20 than I originally intended to, but with that service it was completely worth it! It’s always something with Macy’s and these LAZY employees. These men really gave me an attitude because I was requesting for them to do the job they get PAID to do. Why apply for something, interview for it, and then show up to work knowing you’re going to be miserable working there? At this rate, I’m canceling my Macy’s card and getting a Dillard’s one. Get it together. These employees are awful. No wonder the Dillard’s shoe section had multiple customers, while the Macy’s one had no one else except for me standing there. Seems everyone else already got the memo. It ain’t rocket science, the employees don’t care and the managers need to do something about it. Best believe I walked past with my Dillard’s bag in hand. A little effort would’ve went a long way. Oh well. Get used to it if y’all plan on keeping these lazy employees around.

I was a tad disappointed by the shipping materials. I do not need a box but they should be more mindful of the labels getting stuck or sticking directly onto the item. Luckily there was no sticky residue left on the purse because of how they put the label on.

Coming to this Macy's you will always experience some type of shake down. They have forgotten that not everyone steals merchandise. I try to return a top that was purchased for me by my sister for my birthday. The top was too small and they did not have any additional sizes. She asked me numerous times if I had a receipt I told her I did not. It was given to me as a gift. After that she continue to ask me for a receipt or could I go to my sister and ask her for a receipt. I told her I did not want to go to my sister to ask for the receipt because it was a gift and I was just trying to get a different size or something else that would better suit me. However, that did not matter because she said there was a sticker that should have been put on the tag to show proof that it had been purchased either in the store or online. Then the manager called me four times only to ask me again. Did I have a receipt or could I ask my sister for a receipt , yes all of this is very true and unfortunate. And as I explained to the manager that I would no longer use my Macy's credit card and thanks to the horrible customer service. Neither will my sister. I feel like when you go into a store and sometimes the cashier can forget to remove a tag or place a sticker showing proof of purchase but now you have to check and make sure that they do their jobs because if you don't have a receipt you are screwed . They would rather lose a great customer and shopper over something that they probably did not do correctly and completely. When I go to other stores, you don't get this kind of treatment. They give you a merchandise credit of some sort. This was again another horrible Macy's experience at lakeside mall . They will not see me in there again far as I'm concerned I will continue to shop at Dillard, Marshall's and TJ Maxx and online at Amazon.!!!!!

The sales were really good on Kids cloths and my wife found a few good items on sale as well. The store layout is good, up and down stairs sections. Overall not a bad experience, I just wish there were more rooms for trying on cloths.

The associate at the shoe department was rude and would not offer a bag to us. She said she was unable to give us a bag even though our bag opened up and broken. After this situation we just walked away upset and noticed there were cobwebs at the register and nothing was wiped down and sanitized. We will not return to this Macys again as a Platinum Star Rewards Member.

Asked several ladies at the jewelry counter where I could check out, they kept referring me to other associates and if not referring me to someone else, they ignored me. No one here cared to make a sale and the one who did was very rude.

Ordered a jacket and apparently clicked on the wrong size so was going to return it rt after I ordered the correct one. I chated with online agent to find out how to return only to be advised they were keeping part of the money. So I then asked for the new order to just be canceled only to be told I only had 30 minutes to do so and that had past becuz the agent took forever to respond in the chat. Macy's you lost a customer with me because of this I will never order thru you all again.

I want to rate zero. Worst customer service in cosmetics department. The website says can return gently used products either to the store or by mail if don’t meet your expectations. They insisted they don’t accept returns in the store. The floor supervisor needs to go back to her customer service training. I drove from the other side of the city just to be treated like this. The Return Policy We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 30 days of purchase. Start a return here. Store returns are free. As of August 2, 2023, return shipping is free for Star Reward members. For non-members, a $9.99 return shipping fee plus tax, where applicable, will be deducted from your refund. Sign up for Star Rewards here. Other conditions are noted below. Returned items must be in original, saleable conditio with original tags. Shipping and delivery fees are non refundable. New or gently used cosmetic or fragrance product purchased at Macy's that does not meet your needs will be accepted for return. • Items purchased in a store must be returned to a store. • Items purchased online can be returned to a store or by initiating the return online. • Items shipped and sold by sellers must be returned by initiating the return online.