Not a very good experience for some of our 1st time visitors...Our service was EXTREMELY slow, true we had a larger party of 12, but still for larger parties usually the servers have help. We had to ask several times for drinks, she took one order at a time. It took forever to come out. We ordered drinks after the appetizers and had to ask for a drink menu, which we should have been offered since it was such a question about the drinks...our food came out and yes indeed atleast 5 of the 12 had cold or lukewarm food. And to top it off a couple of us ordered bowls of soup and cups of soup and they were the both the same size. When we brought it to the waitress attention, she said that those was the only size they had left, (HUH) and we didmt fimd that out until we asked. So we ordered a bowl, got a cup and were charged for a bowl. The manager did come over after we requested her to, (only to try to justify our complaints as being invalid, but later saw that we weren't jus a party of complainers, but jus ppl look for good service and food at the same time) because our issues were gettin out if hand and our waitress seemed as tho she didn't understand our issues...she back and forth about the temperature of our food. We didn't find out that she was the only server until after our issues had gotten well out of hand. We asked for our bill and sat an extremely long time waitin for our bill and carryout containers as we watched the waitress goto other tables and do several other things except bring our bill so we could leave. All in all the resturant is very elegant and clean, food is nice and presentable, but they need some work in the service department whether it be the kitchen, servers, management or all the above. The waitress never made an effort to ensure we had a pleasant dining experience bc she was gonna get her tip whether she did good or not bc gratuity was included already in the bill. That's really sad, I'll never eat at an establishment where gratuity is already included bc that limits your service in my opinion from this experience alone. We ate. We paid. Forces gratuity and were still leavin hungry, SMDH! Good night!

Wings from the appetizer menu was good! The salad with the bacon and candy walnuts were ok. The bacon was actually too hard. With sensitive teeth I ended up just brushing the bacon off to the side.

The food was pretty decent, we had the short ribs, but the service we received from our waitress was terrible. We were rushed through picking out appetizers and dinner and she asked us to cash out not even halfway through our dinner because her shift was ending and she had been there all day. We weren’t given a different waiter once she was gone and had to flag someone down for a box so we could leave.

Incredibly slow service. Don't come here if you're in a hurry. Took them 5 minutes to get me a menu which was dirty and smeared with food, and half the menu wasn't available or had changed. I ordered right away, and it took 20 minutes to get a glass of water after ordering, and 45 minutes to get my barely-warm steak (the potatoes were WAY hotter than the meat) and watered down Old Fashioned that only filled half the glass. Nobody came by to ask how the food was. Took over 15 minutes got anyone to realize I had stopped eating my food to ask if I wanted a box for the rest of my meal... but that was also only because the server forgot the order of the table next to me and had come back to verify it with them (15 minutes after they had given her their order). Took them over 15 more minutes to bring the bill after that. Server came by asking if I was "still okay?" while I'm just sitting here starting at my boxed up food waiting to leave. Almost 5 more minutes to bring me my bill and they removed the charge for the drink that I barely touched. (They didn't even ask why I didn't drink very much of it) Total of maybe 12-15 people in the whole restaurant at any time, with 2 servers.

Very slow service, even when there was only one other table occupied in addition to us. Half of the dishes on the menu were not available. Eventually got salad with chicken and a chicken sandwich wich was really a burger without fries or other sides... took ages and was not good value for the money. Bit of a shame, since the atmosphere is quite nice.

Food was pretty good. Had the fried lobster tails with mashed potatoes and spinach. Tails had to much breading so I removed some and after that it was all good.. wife had chicken, shrimp pasta with lump crab meat added and I found it to be delicious. The place was about 80 pct full and the mood was good.

When 24 Grille was located in the Westin- there was a certain gravitas about it. Unlike many of the new eateries in Detroit, it once encompassed the kind of urbane sophistication which has become a rarity in the city. With the move over to Indigo I can't say it holds the same appeal it once did. With an attempt to hold on to the brim of refined dining the atmosphere has become more of a pretentious Coney Island rather than the kind of dining you would expect to find in a "trendy" hotel. However, the customer service was remarkable, as 2 of 3 of my interactions with the staff were impressively accommodating and friendly. The menu leaves much to be desired especially with so many dining options nearby. The food is simply okay. The restaurant is, much to my dismay, a reflection of the hotel it's located in- more on that in my review of the Indigo. All around a place for the young or weary traveller. No one with the energy and time to go somewhere different will enjoy their dining experience here- especially the well travelled and well dined patron. But if you're looking for something quick and a step above Coney Island, are in the neighborhood, and are too tired to walk around the corner-this isn't the worst option

No where near what I wsa expecting. New owners supposedly. Scale back menu. Waiter was coll but the food and appetizers were brought to us at the same time. Not the usual way things are down. I want rant too much because I know the food service market is short-staffed. Update the website and that would be a good start.

I’m not sure I would ever come back here and would not recommend anyone else to do the same. Generally when one orders fish, that is seared one doesn’t expect it come out as a solidified rubber puck but they managed to achieve that. The steak was seared to “perfection” in that if blacked charcoal is what you’re asking for that’s what they’ve achieved. On the plus side the salad did arrive covered and ranch. All of these amazing Hattricks only took two hours. Would not recommend to return

My husband and I went for Valentines Day after a mix-up with another restaurant. We got there, and it was fairly empty. We sat at the bar and tried to order an app. They didn't have it ( the charcuterie board). I had water. In a very dirty glass. We wanted to order the flank steak. The server said they no longer have it, and instead, they have the New york strip for $40 ( not on the menu) . Ok, we ordered 2 New york strips, medium, no sides, extra butter. After a good amount of time ( server was the only one there and was not moving more than at her own pace, she was nice when we walked in, didn't give much energy after) we got our steaks drained in some kind of sauce and raw for my husband and med raw for me . I didn't mind my steak that temp, but I asked her not to have any vegetable oil ( the sauce had some kind of oil in it), and it was hard to scrape it off. It was all over.....I ate it.... my husband sent the steak back and about 10min later the cook, or chef, came out with it , asked the server why she didn't come get the steak and she told him " YOU give it to him".....o...k....well, other than extra sauce, the steak was the exact temp my husband sent it back as. He didn't eat it and said he could take it home to cook it . The server didn't apologize absolutely at all, not once, and when we asked for the check, we got a bill for $131.44.....we had 2 steaks ( $40) and one beer..... we told the server about it and she again did not apologize, she said she can fix it, my husband said he wanted a discount for the steak and she went to the back and came back to say all she can do is 20% off 1 steak. My husband said he didn't want to take it home after all, and she (after trying to supposedly get the manager) took the steak off. No apologies, no nothing. Very unprofessional, extremely understaffed, the server is not cut to be a server or waitress, not personable , just dry... doing her thing ....im her own time ....I guess she tried, being the only one there and supposedly working the while week before. Not again for us.

The owner of this establishment cooked my wife and I breakfast. Very pleasant atmosphere. Service beyond exceptional! Thank you sir for a memorable experience.

This profile needs a serious update. This is now a very stripped-down restaurant in the indigo hotel across the street from The book Cadillac. A few appetizers a few sandwiches, and of course drinks. Probably fine for someone staying in the hotel who wants a bite, but no reason to make it a destination.

The cook who was working tonite was rude as hell and said he's hot and tired and that the kitchen was closed but it wasn't 10:30 yet. He was mean saying we could get a chicken sandwich only but it's just rude how he talked to us.

Nice ambiance and professional staff. They have an amazing burger! Will definitely be back soon.

We had my brother's 40th birthday party there and it was truly lovely. Great atmosphere. Pete, one of the owners, was very attentive along with our server JV. They made the overall experience very pleasurable.

24 Grille is a nice chill spot with impeccable service and good food. I would recommend to go during happy hours, drinks are strong and very tasty. Nothing beats half price for a great cocktail.

The service was good. The staff was very pleasant, personable & attentive. The plating of the food was enticing. The lock on women's restroom door didn't work. Someone could walk in on you. I was there with my sister for her birthday & told the waiter it was her birthday. He told her "happy birthday". Then I saw guests a few tables over that were there celebrating a birthday too. The waiter & some other staff sang the happy birthday song to her. I wondered why my sis didn't get it sang to her. The Ahi Tuna salad was good, the lamb chops were ok.

Not what really what I was expecting but a somewhat nice ambiance, the service was okay, did not know that it was an all-you-can-eat buffet for $24, did not have an option of a menu selection so that was somewhat disappointing plus the fact that they let us reserve a table at 2 p.m. Knowing that they stop serving the buffet at 3 p.m. So it hardly gave us any time to get out of $24 worth of brunch but it was for my daughter's 24th birthday so all in all she enjoyed herself which was the most important thing

Not bad a little pricey but it's what to expect for a restaurant inside of the beautiful Book Westin. I had the Twin lobster tails when were broiled to perfection. Only problem we had was the Salmon piece we were served for a entree was very small but the server told the kitchen and they sent out another piece which was pleasantly surprised.