bruh, waited 45 minutes for my sub just to realize they haven't even thrown it in the oven. Asked for a refund and got it. The two employees today lacked basic skills like communication and a sense of urgency. Not once did they even apologize for them being so behind. GG

I can tell that they are trying their best. The gimmick of writing on the sandwich bags only works if the appropriate bags are available. Otherwise, the ordering process is a lot of manual labor and time. Signs in the store said to order online, but the website said online ordering was not available. Lots of waiting. Disappointing sandwich at the end.

Good sandwiches, questionable service. Cheese was added to my sandwich mistakenly (it was not ordered with cheese). Who I assume was the manager or shift leader was accommodating and friendly. They provided a refund, and offered to make a new sandwich. I appreciate that. However when I noticed muffin crumbs falling from a tall staff member's mouth as he was eating and talking with his mouth full over the cutting board/sandwich toppings, I made a comment and declined the replacement sandwich.

My visit was bad on several fronts. Online ordered then at the end of ordering process was notified that they were not taking online orders, even though in the beginning of the order it stated the online ordering hours, which i was within. When ordering i was not notified that they didn't do fries at this location or that they were out of tomatoes, both of which i found out 15/20 minutes after i paid. It was also very slow to get my order (~20 minutes.) The two stars are for the very good Wicked sandwich i had, though in general i feel that Which Wich's sandwiches are hit or miss.

Horrible business, very rude and unprepared. I ended up getting less than what I paid for because they did not feel like thawing the bread for my sandwich(which comes in 1 size) so they made me a SMALLER one. I waited like 15 minutes when there was no line, they were all so busy gossiping and going back/forth with each other(manager included) to give any kinda service. That was even mustard smeared on my wrapper and i didn't even request that. The vibe in this place is all messed up and just because it's counter service doesn't mean you treat people badly. Hopefully no one else has this experience, I am only reporting my own.

I walked in the front door about noon. I was the only customer in the lobby. The two employees just stared at me and rolled their eyes and chewed gum After a few minutes of standing at the cash register with out being greeted or asked what I wanted, I walked out. Definitely not a welcoming environment. I won’t be back.

Mariah took my order and gave me exactly what I asked for. The side toppings are free so I loaded up my sandwich, it was super delicious.😋😋😋. The service was quick and accurate. I was given a coupon towards my next order. The restaurant was very clean. I'll be back again ****UPDATE: the location Downtown closed.

I recommend the Italian sub. We went during off-peak hours and enjoyed a quick meal.

Only been here once. Good food. deli type food. Build your own sandwich. A little expensive for me but good restaurant

We went to Which Wich for the first time today with our granddaughters, one of whom has severe dairy and egg allergies. The cashier, Andrew, was very helpful in helping us decipher the menu but when we had specific questions regarding ingredients he immediately got the manager, Steven Price. Steven was able to answer all our questions, got out the allergy/ ingredient information and then personally made the sandwich so there would be no cross contamination . The service was wonderful and the sandwiches were delicious!

Ok sandwiches, I usually order from here when Jimmy Johns is closed. The last one was a little soggy. They have a lot of options, I've never had a problem with my order. Restaurant is always clean and staff is nice. If you're looking for a quick bite, I'd say check them out. I forgot to take a picture unfortunately but they're not bad. A lot of options to choose from also.

I will admit; this is the second time I have gone to another sandwich place when Jimmy John's is closed and *loved* it. The time was around 9:00 am and I was just wondering around Griswald Street when I saw Which Wich. I looked to see if they were open and I stepped inside. The smell of sandwich bread made me grab for my wallet, but I'd never been to a Which Wich, so I wasn't let onto their personalized ordering procedures until the lady at the counter prompted me to turn around and pick the correct bag and fill out my order. I ordered a Krab sub with my preferred fix-ins. The woman that took my order seemed to be professional and friendly. After I paid I waited a couple minutes for my sandwich. The store was clean and the music wasn't loud. Once I received my sandwich and fixed my beverage I sat down and bit into the sandwich. OH MY GOODNESS! The sandwich was delicious, though I think for the price and regular size I chose, the sandwich could have been bigger. I saved the other half for later and wished I had another sandwich when I finally got home to eat the other half. When I am in Downtown Detroit again I will definitely consider stopping at Which Wich again!!

Their GF options are rather limited, but the staff is very kind and very understanding of requests for special preparation instructions. Taste wise the super food wrap I had was superb and I look forward to trying locations closer to my home. Be aware they do NOT have a restroom in the restaurant.

I ordered a Philly cheesesteak and I have to say the sandwich was amazing and service was quick. The staff was super friendly and hooked me up. I will definitely be back here for lunch!

Not a very welcoming energy. And it took just shy of 30 minutes for a turkey and cheese and some fries. I’ll make sure if i go back, I’ll give myself 45 minutes or order well before i get there