1/5 Dorene O. 6 years ago on Google
I
am
all
for
supporting
artisans,
particularly
Detroit-based
craftspeople.
But
I
am
all
for
good
customer
service
as
well,
and
at
Pewabic
apparently
you
can't
have
both.
While
in
the
store
in
Sept.
I
left
my
name
and
number
and
asked
for
a
call
when
a
$100
tile
I
wanted
to
give
as
a
Christmas
gift
was
in
(they
were
out
of
stock).
Weeks
later
I
popped
into
the
store
only
to
be
told
that
the
20
that
were
made
had
been
bought
by
the
Detroit
Zoo
and
my
name
and
number
had
been
lost
in
the
shuffle.
I
left
my
information
with
them
again
and
called
a
couple
weeks
later;
the
person
to
whom
I
spoke
had
no
idea
who
I
was
and
no
record
of
my
TWO
requests
for
the
tile,
so
I
paid
for
it
over
the
phone
($106)
and
was
told
that
the
tile
would
be
ready
in
plenty
of
time
for
Christmas.
During
EACH
OF
SIX
ensuing
phone
calls
I
was
placed
on
hold
for
extended
periods
because
no
one
could
find
a
record
of
my
purchase
without
consulting
others
before
promising
to
call
me
back,
promising
the
tile
would
be
ready.
At
one
point
I
was
told
that
they
would
fire
three
tiles
and
that
I
should
call
the
W
before
Christmas
to
be
sure
at
least
one
survived
the
kiln.
When
I
spoke
to
a
representative
on
W,
she
said
that
they
never
fire
just
three
tiles
and
the
employee
who
said
they
would
was
new
and
just
"trying
to
please
you."
Well,
I
was
NOT
pleased
to
learn
that
I
was
being
lied
to
and
strung
along
to
placate
me
in
the
short-term
and
ruin
a
Christmas
surprise--and
my
opinion
of
this
business--in
the
long
term.
There
is
no
clear
chain
of
command,
no
effective
records
system
and
no
internal
communication
in
this
business.
I
will
continue
to
enjoy
the
Pewabic
tiles
in
my
home
but
I
will
not
add
any
others
to
my
collection.
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