Game was fun, food was good, service was absolutely horrible. Server would disappear for 30 minutes at a time, when we went to cash out our bill was $700+ because of $300+ in charges for food and drinks we never ordered. We asked to have the bill spilt and they said they weren’t allowed to do that. On the phone we were told it was $8 per hour per person and had to spend $30 in food and drinks and was never told we had to pay the bill all together. When we asked for a manager and explained what was going on he stood there laughing at us, he obviously didn’t take the situation seriously and was very unprofessional. Try the one in auburn hills, it’s more worth your time and efforts.

To MGM Grand, I want to express my disappointment and disgust with my group's treatment on Sunday, 9/24/23. I reserved a top golf suite at MGM Grand Detroit for my husband's birthday. We did not receive the "extraordinary experience" MGM's mission and core beliefs refer to. We were blatantly disrespected. Additionally, We received inconsistent and unexceptional guest service. Before we could complete our allotted time, the Assistant Beverage Manager, Nadia Saenz, targeted us and caused a scene. We were on one side of the facility by ourselves, closest to the wall. We brought a Bluetooth speaker to the suite so that we could enjoy our music. Our server was aware but instructed us to keep the volume to a minimum because she was not sure about the regulations or rules on speakers. There were no issues after the directives from our server (who was amazing). Our music was never loud enough to be heard near the bar or on the other side of the facility. Nadia and Larry walked past our group twice, and no issues were brought to our attention. Nadia approached our group a few minutes later and asked about the speaker. We explained that our server was aware and instructed us to keep the music to a minimum. Nevertheless, Nadia stated she needed to check the rules and regulations with HER manager and would be back to let us know if the speaker was a problem. However, Nadia never returned. Nadia called security and told them we REFUSED to turn our music off. As we were enjoying our time, we were bombarded by three security guards. At this moment, the music was completely off. We explained to security that we were NEVER asked to turn our music down or off, and that accusation was a blatant lie. Security left, and our music was off. As we conversed among ourselves, Nadia walked past us again, intentionally. Nadia rudely stated, "IS THERE A PROBLEM?". This confrontational moment was very unprofessional. I gladly informed Nadia that she lied to us about going to check the rules, AND she lied to security when she stated we refused to turn our music off. Nadia engaged in an inappropriate verbal exchange with our entire group and told us that her manager, Larry, said we had to leave. Our game time was not over; therefore, we asked to speak to Nadia's manager. Larry insisted that he never said we had to go. The threat was ANOTHER LIE that, Nadia told. Larry was accommodating and understanding. Larry apologized for Nadia's behavior even after she came back twice to continue an argument with my group. Nadia does not have hospitality in her DNA. She completely ruined the $500 transaction for all the service employees and the company. This was the worst experience I have ever had as a consumer. I have never met a manager who is so confrontational and invested in magnifying an issue they created. The only thing Nadia takes pride in is causing turmoil and ensuring that guests will never return. We left MGM Grand Detroit undoubtedly livid. Our time was ruined by something that could have been avoided. Some people should not be in hospitality, and Nadia is one of those people. Nadia lacked the problem-solving and leadership skills to handle this situation appropriately. Nadia could have asked us to turn our speaker off instead of calling security and fabricating a story out of pure boredom. Individuals like Nadia should not interact with consumers who expect to be treated with dignity and respect. I trust that this is not the way MGM Grand wishes to conduct business. I would value the opportunity to discuss matters further and to learn how you propose to prevent a similar situation from recurring. I look forward to hearing from you.

Meh. Unless you want to pay for all of your guests' entire food and drink order, plus the $80/hr bay fee, as well as the included 20% gratuity, don't go here. They do not split checks at all. Our party was the only party. After being denied our preferred time frame due to all bays completely booked! The service was slow. Don't play Zombie DodgeBall. The ball barely registers on the display.

I normally never write negative reviews, however, I wanted to forewarn new incomers. This was my first experience at a top golf so I came in excited. My experience was was fun, but service was horrid. Our server was rude to my group of friends and I for no reason. She gave us an attitude for not having a reservation even though there were empty bays all around. Then after checking out, she charged my card a 20% tip without disclosing that there was automatic gratuity. When I asked, she confirmed there was automatic gratuity so I believed her. However, I noticed on my receipt, there are separate entries for tips and gratuity. Mind you my group did not buy any food or drinks. She tipped herself $16 for bringing out complimentary water bottles. Will never come back again.

Horrible consistency and coordination from the management staff. Nadia is the poorest excuse for a customer service manager I've ever seen. I think the 1 start google provides is honestly too generous.

I frequent this place after the Lions games, but after I observed the blatant hostility and rudeness of the host Nadia that was finding a bay for me and my family toward other guests it's made me change gears. I was simply a fly on the wall but I couldn't believe my eyes seeing her run up and buck up on a group of customers.

The floor supervisor Nadia has to be the rudest individual I've ever experienced in guest services. I've never had anyone approach me in an aggressive manner while at any establish. I would NEVER recommend this place for this reason, unless you're willing to have a so called "manager" get in your face as if she wants to fight.

Awesome place. Didn’t think it would be fun to be honest but I was pleasantly surprised. Definitely recommend going!

The illusion is you’ll be doing top golf off the top of the building but instead you take 3 floors up just to end up disappointed.. Service was nice tho

I was here for my brother's bachelor party and we had a great time. My credit card ended up being charged $100 extra by mistake. Long story short, Sarita (Assistant Beverage Manager) helped me resolve this issue. She was understanding and very professional! I would definitely come back.

MGM is my favorite detroit area casino. Good selection of slots, video poker and table games. Good promotions every month, and the food selections are coming back one by one.

I like the intimate vibe, the food was pretty good, the drinks were pretty weak and the music wasn't the best, but overall it was a fun experience. A much warmer option in the winter months as opposed to Auburn Hills.

Staff awesome, food good and overall experience great will be going back. It was 8 people we spent 340.00 including everything except rental space.

Food was great..

It's all in doors, the equipment and staffing plus food and drinks brings your total experience to outrageous fun.

We went for happy hour. Top golf cost $ but well worth it. Also they have free games such as pool, Shuffle boards, corn hole & the worlds largest Pac Man video game. Bar and grill. Special shout out to Char our bartender she was great.

Sorry you keep closing.

We had an absolute wonderful stay here. We came in town for a pistons game. We were able to walk to the game as it was very close by. The staff here were wonderful!! It's a beautiful building, additionally the rooms are great. We didn't hear much noise from neighbors or the hallway like you do at most hotels, rooms were clean and had everything we needed. We will stay here again while in town!!

Loved the options available for games up in this area. Clean and smoke free. Fun area to hang out with friends. Simulator for putting on actual courses could be more accurate as that was tough to gauge. Loved it though.

Food was great. The overall experience was great.

We had a great time Kenndy was our server and he was awesome!!

Simulators we're fun. Food was great. Service was great. Enjoyed the shuffle board, corn hole, and Jenga. Great place to go spend a few hours with friends.

It was very nice i visited a friend there i didnt stay

Cool setting for small group gatherings. Our bar tender - Derrick - was awesome.

I'm not really into golf but people's really like it

Went here for an event. The staff is very friendly and accommodating; always happy to bring more food or drinks. The smoking from the casino does leak into this area, however. The game selection is a bit limited (golf, baseball, dodgeball, carnival games. Etc), but it can be fun to watch.

We went in a Saturday the lounge was really nice.