Yesterday, we had a genuine mental health emergency in our home. I had to take my 26-year-old daughter for help. Being well aware of COVID-19 protocols, I understand that there are certain reasons or times when a parent can’t go into the triage area, unless they are minors. What we went through was terrifying, and this hospital has some of the most incredibly rude staff I’ve ever come across. My daughter was scared to death. This has never happened to her before. I didn’t get the name of the woman at the door, but she was undeniably rude. She also lied to us and told us that no hospital would allow us back with her. (BEAUMONT DID!) She didn’t even make an attempt to see if an exception could be made, despite the fact that there was a sign saying that they are willing to make some exceptions. Mental health is not a joke. In fact, it can be an absolute nightmare. She didn’t even spend 10 seconds explaining our situation to the triage nurse. She walked back, and then she walked right back up front and told us no. That’s why we went to Beaumont in Royal Oak. At least they cared and were incredibly flexible. More than I actually expected. I don’t care if I have an emergency, St. John’s is not a place that I will go.

This experience today was so horrible, that it's heartbreaking. I have loves. St. John for years and Ascension has came in and tick over and has completed disrupted the traditional patient value. I came in today after 4 days of non stop pain to be in the waiting room until 1056 pm. Get called to the back at 1056. I get a bed . Fall asleep about 1110 pm only to wake up at 1238 and realize I was never visited by a doctor. Let alone a. Up of water. But have the audacity to say bo food and drinks in the lobby I just did a bid on this visit. I am wiping my hands with Ascension. I'm done changing doctors and everything after 20 plus years here. I can't believe it

I have nothing but positive thoughts on this, my first visit to St. John's Hospital. From the receptionist to the Nursing staff, and everyone in the operating room. Everyone, seemed to be having a great day. All were happy and friendly and as helpful as they could be. Special thanks to my Nurse Tracy, who I found to be a Peach of a person. Very caring and very helpful. I will never forget you. Thanks again, Wayne.

My husband went to the Er for an infection on the outside of his ear that hasn't gone away. He got there at 10am and it's now 7:30pm and he is still in the waiting room. Two hours ago they said he was next and they still have not called him back. This is the worst wait time ever. They have been calling other people in and not once called him. Is it because he doesn't have insurance at the moment? All he needs is someone to look at it and let him know what they are dealing with and give him the correct meds to treat it. The sad part is he went to urgent care a couple days before and they told him to go to the Er they couldn't treat it. So now he has been waiting for what? For them not to treat him either.

My husband spent 7 months in this facility and from the moment we arrived I have felt that we mattered. Our first nurse stayed over one and a half hours past her quitting time to make sure my husband was settled and had everything he needed and he promptly received respiratory support. First impressions are important and ours was very reassuring. The entire staff, Nurses, CNAs, Therapists, Management, Physicians, and Administrative staff, has demonstrated in words and actions their compassionate concern for patient care and wellbeing. The staff is not only a team, it’s a family. And each time my husband met with a crisis, everyone rose to their ‘A’ game with expedient care. Another very important factor is the availability of all services provided by St. John Hospital to complement the care. You are only steps away from highly critical services, including, imaging, surgery and a vast staff of specialists. If you are looking for an LTAC in the area I highly recommend taking time to connect with this hospital.

I love this hospital for a many reasons. It’s always clean and well ran. We are having our first baby being delivered here in the birthing center and I can’t speak highly enough about the caring and professionalism of the nurse staff. From Mary, Michelle, Felicia and Anna. Everyone is amazing.

Some staff took pride in their job others left my mother helpless. Night nurses would often not come and told my mother to just wet her bed instead of helping her. Whenever she needed pain relievers it would sometimes take hours for them to come. We were glad they had private rooms so that we could come everyday to make sure she was taken care of. It got so bad to the point my mother would call our house phone for us to call the nurses station for help. My mother was there for a month and every time we had to leave I felt as if I left my mother in hell. They have meetings with the staff whom we only saw twice at the most. When my mom was first admitted she could not speak and once we found out they tried to fix the problem. The issue of no one coming was never fixed even though they tried. It’s sad to see that this is the only bad review but I am speaking on behalf of my mom would could not talk until now. If there was an option for no stars I would have picked that. The nice rooms and staff all are an illusion. I hope this review helps someone with their decisions for the loved ones because I myself would never want to be here.

Just wanted to say to the woman who looked my sister up for me, thank you. Thank you for taking the time out of a day to look her up and let me know what floor exactly. I was just visiting her, for emotional support, we all need to be exact. Helping out makes the world better. Thank you

I am allowing one star because the ER was efficient and compassionate. I brought my 87 Y old Uncle in 10 days ago. The unit he is on has been neglectful and unresponsive. His daily medications including psychotropics were not administered for almost a week causing significant withdrawal symptoms. Lap restraint was implemented which we were told “is not considered a restraint” resulting in a bedsore. He started out with a cast has not been allowed out of bed or even allowed in a chair. As a mental healthcare professional myself I am aware of what a restraint is. Thankfully, his PCP insisted one of us be allowed up.

I have a neurological issue that I have been dealing with for 4 years now and St John has been an amazing part of my journey! I had a procedure a few days ago and as usual the care was amazing. My only issue would be the food.

My grandpa stayed there for like 3 weeks after he had a stroke I felt like they rushed him to be discharged. Some of the nurses and Assistants were nice from day shift but all the mid nights shift nurses all of them have attitude. I have nothing against older nurses but they really need to be trained and need more education. Nursing is different now it's not how it used to be back in days. It's more advanced and the senior nurses to be more knowledgeable. My grandpa had crainectomy a week before he was transferred to select so obviously he is not alert and mobile so he need to have SCD machine on to prevent blood clots forming. When I asked the nurse don't he need a SCD machine she was like oh the doctor has to write a order it. but dont you not know when a patient had surgery recently they require SCD? When I went the next day I asked a day shift nurse about the SCD machine it took her less than a min to find a SCD machine and hook him up. How come she didn't say "oh the doc need to write a order". As a nurse your supposed to be the patient advocate but I didn't see that. The mid night shift need to be evaluated by higher management!!! The call light will be on more 20 plus minutes and no one would bother to come in and help. No one will come and reposition him how they are supposed every 2 hour. Only time we would see them doing their job is rite before end of the shift. Just to make sure everything looks neat and clean just to show the next shift that they actually took care of the patient. My grandpa needed oral care and there would be time I would go find his lips so dry and crusty and he would have some much sputum inside his mouth and no one would bother to even provide oral care or even suction him. Mind you he was on vent to trach. So I was giving him oral care every day. Few people I can think of who actually gave compassionate care was the respiratory therapist Moe and nurse assistant Robon. Moe even offered to help us shave my grandpa when he really didn't have too. And the case worker I believe her name is sherry she wasnt pleasant at all. They would barely stock the room with supplies. There wouldn't be enough gloves, wash clothes, pillows etc. I had to take pillows from home just so I can elevate his arms because it was so swollen and when I asked them for pillows the "night shift" nurse said we are limited on pillows like really!!! I work at a hospital myself so I know that you can't be limited on pillows and even if you are there always other places you can go to and get a pillow for your patient that's when you want go above and beyond but like I said midnight shift nurses are lazy there. I'm not just saying because she couldn't find a pillow for me but overall they didn't care much for the patients.

St,John's Hospital is 5 stars in my book because, I was treated with respect and kindness from the time I got into the hospital until they let me leave safely. Sofia my nurse was most gentle and caring and professional at the same time. She was there for me for all my needs. She even got me my headache pill when I got back to my room to recover. Thank's so much the whole hospital rock's with love. Amen to that!

They are all super friendly and extremely professional here. I was thoroughly impressed! It's always great to see so many experienced doctors, nurses and the whole staff of friendly people come together and work together like they do to help us when in need. They are all heroes!

If you’re in desperate need of medical attention, do yourself a favor and do not come here. I ended up hurting my back yesterday. I arrived at the emergency room this morning after not being able to get out of bed and being taken by ambulance. they let me sit in the lobby for three hours before getting me into a room and making me wait another six hours in the room. When I finally asked what was happening, a woman yelled at me and said I should be lucky that I even have a room And that she was with a person who waited 20 hours the day before. In the end, I never ended up seeing a doctor at all and had to remove my own IV. I asked the nurse to remove it, and she asked the woman behind her who gave a funny look, to which the woman I asked said “ Oh you hate doing that don’t you?” And making me wait in the room for another 30 minutes. I asked to speak to whoever was in charge of management in the ER around the 7 hour mark, And they never showed up either! Big surprise.

This place s a joke! Been @ ER since 9 pm Mnday nite. It is now 5 am and I have not seen a doctor. I am 76 yrs old. I was working tonite @ Verheyden FH as I exited work place I took a slip on ice and injured my right rib cage and right side of back and right arm. I was helped to my car and drove to hospital. I can barely breath and in extreme pain. People next to me have been here Since 3:30 pm Monday nite .. present time is 5:10 am Tuesday. This is unacceptable and the hospital should be sued. They will probably get to me by 9-10 am. Exrays were taken when I arrived but still waiting for results and Doctor!I will never again use SJA... it's a nightmare and a joke stay away from this hospital! Unless you want to spend 10 or more hrs in emergency!!!!!!!!

I was admitted to Ascension St. John Hospital on March 23, 2019 and was in MICU until April 11th when I was sent to Select Specialty (SSH) on the six floor of St. John, I was on a ventilator, feeding tube, IV antibiotics and a tracheostomy, I don't remember when I woke up, but I do know God is good and prayer. What I like about SSH everyone works together they're are like one big family and very professional. They treated my husband with the up most respect, they made it possible for me to see my kids and grandkids for Mother's day, I Love!!! the staff here, but who inspired and pushed me the most was the respiratory therapist (MO), thank you to (Tamika) for taking the time to wash and braid my hair after a month and thank you to (Kristen) for helping my husband feed me. Thank you to everyone for such awesome care. Billie and Debra Harris

Took my 3 year old to the Pediatric ER. Went great! Everyone was very friendly and we were in and out quick.

I can’t say enough about the amazing care my mom received at Select Specially Grosse Pointe (SSH)! My mom (age 77) was transferred from the ICU to SSH Grosse Pointe with a feeding tube, IV antibiotics, physically weak, weak voice & swallowing ability due being on a ventilator for 11 days. She could not even move her legs & hardly move her arms. I expressed to the medical staff that my mom was completely independent prior to her hospitalization & that we hoped that she can make a full recovery. The knowledgeable medical staff (nursing, rehab, CNAs, dietitian, respiratory therapist...) knew exactly what to do. They had my mom walking, talking, off IV antibiotics, off the feeding tube & eating real food within 7 to 10 days! My family & I were so pleased with the exceptional care she received! The medical staff were so kind & friendly. They treated my mom & us like family. I would like to give a special thank you to Camille (OT/Rehab Director) , Elona (PT), Susan (RN). I can’t thank ALL the staff enough for the wonderful care the gave my mom! Sincerely, Mandi & Family

We had Chloe in the stroke unit. We also had our technician, Steven. I plan to write a more lengthy review and send it to corporate. But in short, we literally could not have smoothly moved our father into hospice without this dream team. After minutes to an hour, Chloe knew and understood my father and his needs and my father is an inconsistent patient. Sometimes he's easy and sometimes he is hard to deal with. I thought about being a nurse at one point in my life and then realized I didn't have the stamina for the system even if I had the love for care. But while in that room, 10 years after NOT choosing nursing, I realized that because of Chloe - I would have been able to consider it again. I am almost 50. I will probably not become a nurse in my lifetime but now I know I could and that feels great. Steven: He both talked to and reached out and appropriately gestured towards my father whether we could know if my dad understood any of it or not. Steven's gift is respect and creating an environment of normalcy in a world where one feels nothing but surreal-ness. He referred to my dad with, "There you go, sir....or Thank you, sir." I cannot express how calm this made me feel. I felt like I was in the passenger seat beside my dad at the bank drive-through in the 80s and this was another easy day. Steven made this process into a pathway that I know I'm strong enough to pass through myself and to him, I say, "Thank You, Sir."

The nurses were nice. But the wait times were insane. Four hours to get a room and then two hours to get medicine and X-rays and then what I assume will be another two house before we get to leave. I understand hospitals can get busy but this is insane. I’m also pretty sure they forgot about us for an hour or so

Hello, I'm a 73 year old woman and in good health. However, I was admitted to Ascension St. John Hospital on Moross n Mack Ave. Detroit on August 10, 2023 about 930pm by ambulance. Released August 11, about 730pm. Everyone from the emergency room staff, to the Doctors, Nurses, Tech's and everyone in-between including house keeping, etc. Long story short, a battery of tests were taken. I had had a heart attack and my heart muscle was pumping at only 25%. They were quick and THOROUGH in all medical findings. Thank you St. John Hospital staff from beginning to end of my stay. All of you made me feel safe, comfortable and stress free. I appreciate each and everyone of you and the care I received. God bless you all. Susan Angel

Absolutely unacceptable to harass a Medicaid patient by assigning a substitute psych doc during Christmas Eve and Day, then immediately starting to bill them after discharge, saying insurance didn't cover it, even though every other visit of the month long stay was covered. Shame on them for taking advantage of the vulnerable, part of the treatment plan should have been how to deal with predatory bill collectors, instead of coloring pictures and casually asked to talk to someone different that I'm guessing maybe is out of network? I have no idea, all I know is that Medicaid, their billing department, and HAP insurance don't seem to have any ombudsman that can circumvent the circular process they have sent me in for a year now. If I wasn't in my right mind to be in society and make decision how can I be held responsible for insurance information I had no way of obtaining while I was legally incarcerated. I had no resources to prepare me for this nightmare that's pushing me into autistic burnout again, something I doubt they even have knowledge of, since they probably haven't invented expensive medical tests for it to garnish my partly SSI disability income.

THEE WORST hospital I have been to, waited 5 hours in triage lobby and finally got to the exam room and waited additional 6hrs and counting, it is currently 9:04pm as I write this review and our visit began at 10:30am (yes this morning) and we have YET TO SEE A DOCTOR OR GET ANY USEFUL INFORMATION. If you care about the quality of care you recieve don't come here, the staff is extremely rude when you ask questions and VERY dismissive. I will not be coming back to this worthless hospital again, my loved one could have recieved better care elsewhere. I will update this review once we FINALLY see a Dr.

I have nothing but issues with the front desk staff and the lab. I got there today right before the lab closed as I am coming from work and the new hours do not work. They told me that they were closed for the day and to leave as the nursing staff was done for the day even though it was before 6. The front desk then called 12 mile and they don't do lab work. The front desk told me tough luck, goes sarcastically I told you to come back in the morning and laughed. This place is nothing but rude and lazy. I love my doctor but hate that he deals with st. John and this is the bull I have to put up with. This is someone's health they are messing with and that is just not right

I was in the hospital for 51 days total, the staff at selecr was very nurturing and provided wonderful care. I cant thank them enough.

NEVER GOING BACK. I drove my fiancé here cause it was the closest hospital and he was extremely fatigued, throwing up all day, severe migraine, blood pressure at a very dangerous level.. They took him back right away to get an x-ray, ekg, and to draw blood, then sent him back out to the waiting room. It was FREEZING in there, so cold that my toes were purple and he was shivering the whole time. I went to get him a water from the vending machine but it was out of order. We had been there almost 5 hours and 2 ladies had mentioned that they had been there since NOON. It was 11:30 at night! 12 hours! Now I understand why one of the women brought a cooler and food and a blanket and pillow. You may have to spend a couple nights in the waiting room waiting for your results. We left and went somewhere else.

Just stopped by Select GP to say hi, I was a former patient 2 years ago. I was hoping to see some of the staff that took care of me. Especially say Samantha my nurse, she helped me a lot to get out of bed and inspire me. Emotionally picked me up when I was down. Very grateful and look forward to attending the Christmas party

This is the second time I have been to Select Specialty hospital Grosse Pointe and I am amazed how Jeff the CNO has this place running so smoothly. Tamika, Ashley, Amanda C and Amanda W., were amazing nursing assistants. The nurses: Heather, Mike T., Sam, Craig were very professional and went above and beyond. John and his respiratory staff: Antoinette, Sandy worked really hard to decrease my oxygen needs and provided great encouragement. In Rehab: Michelle and Carissa provided encouragement to walk when I didn't feel like it. I would recommend Select Specialty to anyone who needs complex medical care.

I have worked at Select Specialty Hospital Grosse Pointe for over 3 years, as a nurse. I am very happy with this employer. They really take care of their staff. We are a 26 bed unit. The teamwork is amazing and our patients ALWAYS come first! We specialize in pulmonary care (ventilators, tracheostomy, &oxygen management), among other speciality care needs, and we always have dedicated respiratory therapist on staff for our patients. We offer rahab services so our patients don't decline as many hospitalized patients tend to do. If I had a loved one in need of our services I wouldn't hesitate to bring them here!

Our loved one was a patient at Select Grosse Pointe three times over the past year totaling more than four months of care. From the very first interaction with our case manager, to the final time we left, we felt he was more than a patient and the staff at Select became part of our family. Through the exceptional care, attention and compassion he received, we were immediately and continually at ease. Due to various setbacks, each time he went back, we felt welcomed and knew that he was in the best place possible for his continued care and recovery. The entire staff from management and administration to nurses, CNAs and therapists is second-to-none. They truly and deeply not only care for the patient, but for the family as well. When they ask if you need something, they mean it. And when they extend an offer to help, it’s genuine and sincere. When we had a question – no matter the scope or subject – it was answered by the individual most qualified to provide the most accurate information. On the few times we had an issue, it was immediately addressed and handled in an efficient and professional manner. The doctors, particularly the Pulmonology team during our last visit, were helpful and tried a variety of treatments to bring our loved one as far along in his recovery as possible. They also provided suggestions and direction for his care when he returned home. After spending more than a year in various hospitals and rehab centers, we experienced a wide variety of care, attention and compassion and feel uniquely qualified to wholeheartedly say Select Grosse Pointe is one of the finest care facilities in Southeastern Michigan. Our entire family is forever grateful for the amazing treatment we received at such a difficult time, and should another loved one ever need this level of care, we will immediately request they go to Select Grosse Pointe.

The staff taken good care of my aunt and just an awesome group of caring people that show me a lots of love and support.

I completed my clinical internship at Select Grosse Pointe and I have nothing but great things to say about the staff and facility. The speech-language pathologist (SLP), and my supervisor Nicole, constantly went above and beyond for every patient that she worked with. Nicole taught me how important it is to pay attention to the details when it comes to patient care. She always made it a point to never leave a room without making sure the patient is comfortable/safe, and she used her clinical expertise to make sensible decisions. She is an amazing SLP, a dedicated leader, and a valuable team member. The entire team at Select is knowledgeable and they work diligently to deliver the best care and therapy possible. I have witnessed every staff member go out of their way to build genuine rapport with their patients and patient family members, and this is a quality that truly makes this facility special.

Great service and always treat you like family thank you SELECT for making me better

My child is in Pediatrics the food was poorly prepared, no silver wear to eat, with no condiments, and kitchen staff has piss poor customer service, with a side of bad attitude. But the medical staff was and is concerned and respectful. The nurses and aids was very pleasant and prompt. So this bad review is for the staff they have answering the phone and making the food. 5 stars for the nurses and aids.

The ladies in the coffee shop(The guild) are so sweet. I can have a bad day and they automatically know what kind of drink I want down to the milk and they all know that I love my lemon bars. These women are some of the hardest working women in the hospital and they are always polite and treat you like family.

Recently had my first child here and the L&D unit/team was fantastic. I ended up needing a C-section and from start to finish it went smoothly. The staff was so nice and attentive to us. I felt like we were in the best hands the whole time. I also had a couple triog visits during my pregnancy and had great experiences each time. Love the facility and staff. Definitely would recommend to anyone I know!

I loved my experience right up until I was left in the lobby by the transport attendant at 4pm while waiting for my ride. I thought it was odd because everyone else’s transportation attendant was waiting with their patient but he left me sitting in my chair at the door. I told him she was on her way about 5-10 minutes out. I was there for a procedure and I was still loopy. But on the other hand, my nurse was great.

My water broke at 38 weeks and I was told to go through ER because it was after hours. From the ER to labor and delivery triage to actual labor and delivery everyone I came in contact with were absolutely wonderful. So caring and professional and kept me at ease. Everyone listened to my concerns and provided me with exceptional care. I had such an amazing experience delivering with Ascension, I would absolutely recommend this hospital to have a baby at.

I had a double masectomy done at St John on Moross and Mack 6/15/23. Wow ! I was thoroughly impressed from the moment we walked in the doors until my discharge. Amazing staff, very kind and compassionate. Also would like to mention the cafeteria food .. best I've had in a hospital ! Thank you for giving me immaculate care and making sure I was ready to leave and not just pushing me out. One of the nurses saw that I was scared when I came into the operating room. She held my hand for awhile before putting the anesthesia mask on. I'd recommend this hospital for sure. Thank you again !

My husband and I recently gave birth to our first child at Ascension St. John Hospital Cracchiolo Birthing Center. Our experience with the entire team was amazing! We will always be eternally grateful for their compassion, professionalism, and overall care. I cannot imagine delivering a baby anywhere else.

I'm never coming back here again. Every time I go my pain is ignored and it is BECAUSE I am a black woman. I went into shock from the pain by the time I got to the other hospital I was told I was lucky to have made it. Screaming and crying in pain for 6 hours and I was told the only Dr there was with more critical patients and there was nothing anyone could do. Vomiting and losing fluids, got an iv but no fluids. Had to remain npo till I saw a Dr so no oral medication either. CLOSE THE EMERGENCY DEPARTMENT. Can't even get care if you can't get through a metal detector and the security guards treat you like your visiting a prison while I'm screaming and crying and doubled over in pain BTW no wheelchair and no place to sit because the lobby is full of people saying they had been there all day. I thought they may have been exaggerating and the 3 people I heard cuss out the front desk and leave, I should have left sooner. Never again.

I received very good care for my gallbladder removal. Nurses/aides came quickly. All attendees were polite, knowledgeable, and caring. Food portions were generous. Doctors explained all procedures. Thank you, St. John's!

My brother and I were very pleased with the medical treatment for our Mom. The staff was knowledgeable, accommodating and showed compassion. Case Manager Ms. Kahari was there for us every step of the way and helped us greatly with our Mom's situation. Thank you everyone for the extraordinary care you gave to our Mom.

Came to select specialty for woundcare and antibiotic therapy. I received awsome care from thorough caring staff. Special thank you to sheri the social worker for helping me transition to subacute rehab. Select specialty, you guys earned ever star!

In the approximately 2 weeks I’ve been here, I’ve observed the professionalism, Care, and dedication of the staff including PT, RN’s, and CNA’s. Everyone makes you feel comfortable. Ive seen how the staff interacts with other patients, they care and have such positive attitudes. When you walk down the hall for PT everyone waves and smiles.

My family and I were pleased with the treatment and services that the staff of Select Specialty Hospital – Grosse Pointe provided my father. Their dedication and persistent efforts in his care made his stay pleasant and realistic for the high expectations that we as a family had regarding his care. I was especially pleased with the consistency of the Case Manager and how she was able to ease our worries when it came to the care of my dad. I would like to thank and show my gratitude to Mrs. Kahari for her efforts in ensuring my dad was in “good hands.”

My experience at Select Specialty Hospital has been great. The staff has been very attentive and willing to do anything I ask. Other health care facilities would give me “attitude” when I would ask for assistance, but not here at Select. All the staff have been warm and friendly. I would 100% recommend coming to Select Specialty hospital Grosse Pointe if in need of medical care.

I spoke with Jessica today just for some information and she was very friendly and professional. I love her customer service skills

My grand mother was there in she did not get no shower . She wasn’t reposition at all . I was seeing employees walking on the there phone .

Most of the staff were very friendly and caring. I really loved my nurses Erica, Kristy, and Emily on 5 surgical recovery. The CNA Oksana was the best I've ever seen she was on point with all her care and attentiveness. My three stellar nurses really did their best to get me comfortable after my surgery. I felt very safe staying at Ascension main.

As an occupational therapy therapy student, I have gained experience here at Select Specialty Hospital that I will be able to take with me as I further my therapy career. I feel that Camille is an exceptional leader, who makes sure that everything is completed efficiently and effectively. The therapy department here provides client-centered, thorough care and as a student, I can not only see but feel the compassion that each member of this team has for patients. I have also been able to work alongside the nursing and respiratory departments. From my observation, the nurses, nursing assistants and respiratory therapists all work together in order to provide adequate care to each and every patient.

My daughter had a tonsillectomy 10/14 She required two nights in the PICU. I just want you to know the staff there are absolutely incredible! I couldn't of asked for a better more caring team for my daughter Isabelle! You should feel incredibly lucky for the group of nurses and doctors on your staff. Thank you again for everything you do. Wonderful hospital :)

Patient: DAWN C HYATT I'm the three years that I have dealt with an infected hip replacement and I have been to several hospitals and nursing facilities, so when they told me I was going to go to Select Specialities I just shrugged my shoulders and figured just another same o same o. Boy was I wrong. From the moment I was wheeled in I was made to feel like I was home. Lorna, the housekeeper, did her job with a smile and made sure before she left that there wasn't anything I needed. The nursing staff was very friendly and was always there asking if I needed something for pain. They were threre. when the CNA s were busy. I don't remember all their names but they all were excellent in their jobs.I You should be very proud with the group of CNÀs you have. They were right there when needed. You never heard them complain and or gossip. It was a pleasure to be with them. After losing 400# I'm still listed under morbid obesity and require special equipment and help with movement. Not once did I see a look of despair when they had to move me. They were gentle and made sure that my leg was moved gently. They gave me my first shower in three years, it wasn't the easy but they did it with a smile. Again I don't remembered all their name's but here are a few, Robin, Kristen, Mandy, Kaylen, Ashley, Amanda and Ryan. I have not seen more dedicated people during my stays in other facilities, These people always enter the room with a smile and always have time to talk with you . When you need them and press the call button they are there n a reasonable time. If they're are with another patient they make sure someone can help me. I never have to wait. I will be leaving soon to go back go facility but I will nerve forget this slice of normalcy. Thank you Dawn C Hyatt

I have been dealing with an infection in my foot for 4 years. I have been in & out of hospitals for 4 years with antibiotics and pic lines trying to healed. I have had previous operations before coming to Select. From the moment I was rolled through the doors I felt like this was home for the time being. I was immediately impressed with the cleanliness of the hospital. The staff are professional, friendly and caring. Even when a nurse or CNA was not assigned to me on a particular day they would stop by to say "Hi" and check in on me. The doctors really got involved in my care tweating things as needed and consulting other when needed. The nursing staff is above and beyond anything I have ever experienced. If there is ever a place you need to be healed, this is the place

THIS IS NOT A FLUFF REVIEW... THIS HAS BEEN MY EXPERIENCE! I've been going to this hospital since I was a young adult. I've always experienced exceptional service. Never had an issue with the wait time in ER or being seen by a physician in a timely manner. Everyone from the doctors, nurses, nurse technicians, transport service and house keeping are very pleasant! Any and every procedure I've ever had has been done here. I had my last child here, experienced a very traumatic pregnancy due to health issues... didn't know if I would survive the birth but it went smoothly due to the care I received. I've also had major cardiac surgery done here, again no issues. Ascension has some great physicians as well. My primary doctor, cardiologist and GI doctor are all apart of Ascension... and I'm very happy with their service as well!

7th floor north nursing staff was real unprofessional ignored everyone that walked to the nurses station, constantly were actively complaining amongst themselves then would look and you and say "you didn't hear that". Wife had brain surgery, equilibrium was off, and she needed a walker on discharge, two nurses told her she needed it and for her just to take this one that's was right in front of her, she had already been using it, makes sense. When they wheelchaired my wife into the lobby (but wouldn't take her to the pharmacy to get her meds, she told me I would have to go get them) while I was gone getting the prescription one of the nurses from the floor seven came down and asked my wife in the wheel chair if she was done with the walker (in a way where you can tell she was like what you think your doing with our walker) my wife said she needed it and the nurse kind of just took it and made it sound like she was going to be back to help get another one, like what was supposed to happen. I then waited in front of the nurses station while being ignored again and they basically weren't going to let her leave with that stroller, one nurse tried to help but another had attitude like why would we even think we could take it (like two other nurses told us to). And out of all my time there while my truck is stuck in the entrance from helping my wife into it, and thought this would be a easy process getting a brain surgery patient that could hardly walk a walker, I can promise if she would have taken a spill I'd be sending a lawyer after this place for how everything played out

I went in for kidney stones that caused me to turn septic. The doctor admitted me due to a bad infection, they put a heart monitor on me and said they need to monitor my heart closely for 24/HRs. I get a call in my room that somehow my insurance was canceled. They then discharged me 2 hours later, even though I was severely sick. All they care about is the money.

I was admitted for pre-op testing and surgery on Tuesday, August 15. The surgery was postponed for 1 week by my doctor, so I was released on Wednesday, August 16. A CT scan was done on Tuesday morning, August 15. The registration administrator and the radiology technician were so helpful, so kind, and so professional and skilled. It was a great experience. I appreciated them so much. The nursing care I received from Dana, Barbara, and Megan on the 6th floor was outstanding. They were all so helpful, kind, skilled, professional, and prompt for all my needs! The nurses were exceptionally good! A colonoscopy was done on Wednesday morning, August 16. The whole procedure was done so well and everyone involved was so helpful, professional, skilled and kind. My hospital room was very clean and comfortable. I had one meal and the food was great too! Thank you for a great experience at Ascension St. John Hospital!

I had to get surgery here. The staff is sincerely amazing, no joke. I never had surgery before and from the moment I checked in, the lady was so compassionate. I had a guy nurse in my room most of the time, he was so incredible. I was scared to death and he made the experience so comfortable and he too showed how much he cared and answered all my questions. He wasn't just someone doing a job, he was real with me and made my experience absolutely incredible. If you know who that is, please thank him again. I came into that room scared to death and in tears and he had me laughing whole heartedly and was such an enormous support. When I met everyone they were so kind and thorough, they weren't rushing and treating me like I was just another patient. My post op nurse was incredible too. God I wish I remembered her name. She was so personable, I felt like I was talking to a friend the whole time and that she genuinely wanted to be there for me throughout everything. From the time I woke up confused to the time I was wheelchairs out, she was like a second mom in a way and her presence meant so much after everything. I see so many bad reviews on here, but that was not my experience. I could not have asked for a better experience than I had. Whoever you have working here in that ward is phenomenal, & I know they have long days but to have the hearts they have... It is the most amazing thing. Thank you to everyone who was there for me from the bottom of my heart! ❤️

I went for an outpatient colonoscopy and received great care. The team of nurses, anesthesia, doctors were wonderful. I was extremely nervous and they helped to put my nerves at ease. Will definitely go back for my other colonoscopies in the future.

Any facility operated by Ascension-St John hospital never bills my secondary insurance. Other Ascension hospitals in the metro Detroit area have always billed properly, and have accepted the amount paid by my insurances as paid-in-full. This St John billing occurs even though all insurance cards are presented every time a service is provided, I fully agree with the person who said management should be replaced. I went to a rating site, and it stated Ascension St John DECLINED to participate.

The whole process was great. They treated my daughter like their own and took a big burden off my back as a parent. I am happy with the results so far, thank you Dr.Conner and the St.John pediatric ambulatory surgery team !

Went to the hospital around 4 in the afternoon because my mother was having side pain,we were left there waiting 6 hours in the waiting room ,wasn’t even seen by a doctor, they did have a urine test and X-rays done but we were put back in the waiting room. At 10 pm when I asked for the results we were told there was a 8-9 hour wait longer. We just left my mother was in more pain then she was when we went because of waiting too long. I was sadden to see helpless elderly people with oxygen tanks hooked up to their wheel chairs left there in the waiting room for hours. What kind of hospital does this to its patient????

My hip replacement surgery went very smooth. The surgeon was fantastic. My nurse, Skylar, was very responsive and did an incredible job. Everything was perfect and I have no complaints about anything. Thank you...

Everyone from receiving to the nurses and their aids were extremely kind, respectful and courteous, the doctors and technicians seam top notch , I feel comfortable having my 2 upcoming surgery’s here,because I feel that your staff is very interested in the proper care and comfort of their patients. Thank you for the great service

I went to St John Main for surgery. My experience from beginning to end was outstanding. I arrived on time and was checked in and prepped by nurses who had my comfort as their priority. Amanda honored my request not to have an IV placed on the top of my hand as it was painful. Rather this was deferred to the OR when I would be sedated. This was huge for me as I had a previous experience with this issue. There was a delay with my surgery time and I was kept abreast of what was happening. When I was taken to surgery, the nurse held my hand and made me feel completely cared for. My last memory is of both my nurses holding my hands. Back in my room my night nurses were attentive and checked regularly on me. Several Drs made rounds on me the next day and answered all my questions. I was discharged smoothly with my medication filled in house. I highly recommend care at St John.

Something is going on with their billing department. Both my wife and I received automated calls twice this week indicating there was a “business matter” which needed to be resolved. When we spoke with them we were informed they had not received payment for services only upon research having their billing department acknowledge receipt of payment. My wife and I both hold jobs that will be impacted by negative actions on our credit report. Unfortunately, this is not the first instance of this happening. When we lose our jobs, they definitely won’t get payed…but they will get sued.

Wait was terrible in the ER but the care and attention was awesome. 2North 4north and observation had very nice nurses and staff transport was on the spot every time ..I was surprised but very happy with the service only problem was the 10hr wait in the ER that was horrible I could've die within the wait.and just to add I was so scared about getting a cath but the nurse talk to me held my hand and assured me I was in the best place it made me feel a lot better and safe .

The recovery room experience was exceptional. When we got to the 5th floor , I wasn’t too happy with the care. Maybe having a kidney removed is everyday to them but not to me. I realize they are very busy and short staffed but asking for water ( when we are trying to get someone to urinate) should not be a big deal. Never got water as I was discharged day after surgery. Would it have been different if family had not been there? The staff was good but I believe you are too short staffed yo give quality care.

I just want to thank this group of doctors ,nurses and aids for the wonderful care that my husband received from all of you. He’s been in the hospital for almost 2 months with septic shock, a very scary time for all of us! Today he moved to the next step to the 3rd floor for therapy. Sister, Susana, and Diana, thank you for always being there for a Keith and I when we needed questions answered. And when you didn’t have the answer you didn’t stop until you got it. When Keith had bad days you encouraged him that tomorrow would be better. With our scary times with covid we never were worried on this floor. You took every precaution in keeping everyone safe. Thank you from Keith and CeCe Giles

I was highly impressed and happy with everyone working in this hospital. The professionalism but more than anything the friendship and care displayed by everybody blew me away. During the pre-op staff but specially the discharging station. One lady in particular who did my discharge, I can’t remember her name as I was still out of it due to the anesthesia, she was extremely caring and even before I was rolled out in the wheelchair, she wished me speedy recovery, said goodbye and gave me a kiss in my forehead. I was unable to talk so all I could manage to do was to open my arms to give her a tight hug. I could tell she definitely cared about my well-being. God forbids I have to have another surgery in my life but if I have no choice, I would definitely go back to Ascension, St. John Hospital! ⭐️⭐️⭐️⭐️⭐️

My father gives this hospital a 5 star. He's 91 and his left leg gave out as he was heading to bed in the middle of the night. He broke his face open when he fell and hit his head on the corner of something. Like most elderly, he is on blood thinners. EMS took him into the ER. He said everybody treated him really well and the food was good. He rested and recouperated. He is glad to be home. He has no complaints about anyone or anything about his care.

I brought my daughter in because she was having a MS flare up she was admitted to the pediatric unit. I was very impressed with the care she was given Jack, Brianna, Cassie, Mirada were her nurses for the 4 days we were there and all I can say is Outstanding!!!! The compassion they gave was so great my daughter was very anxious and they all made her feel at ease. They all went above and beyond to make sure she was well taken care of. I just want to say thank you to them all.

My son was a bit nervous to have his tonsils out. The staff made sure he was comfortable before and after surgery. From a warm blanket to fixing a cup of gatorade with ice the way he wanted. Extremely kind, concerned, and attentive. Great team at Ascension

I had an outpatient procedure performed at Ascension St. John’s. Had never been a patient in this hospital before my procedure. It was an excellent experience. Doctors, nurses, assistants and staff were highly trained, professional, highly organized, caring and welcoming. They all contributed to an overall calming and confidence factor for me. I highly recommend this hospital based on my experience.

The staff treated me like family.when I was down they cheered me up. I new my sister would come but I missed her, the staff kept my spirits up, and encouraged me. I would recommend select specialty grosse pointe.

Our daughter had surgery here yesterday, Dawn was our nurse and she was absolutely amazing. The entire surgical staff were phenomenal, kind and exceeded our expectations. They gave my daughter what I call the Princess treatment! If you’re looking for a hospital to have a procedure done for your child. I HIGHLY recommend this place. Thank you Dawn for giving our daughter the best care!!! You are truly amazing!!

My experience at select speciality grosse point was pleasant. They have a great nurse staff they took very good care of me and got me back to good health. I highly recommend this hospital for good fast recovery.

Absolutely could not recommend this hospital more. Been in ICU for 3 days and Nurse Casey and Nurse Megan have really made my whole stay tolerable. The whole staff, doctors and nurses are amazing and I will come back here if I ever need medical attention.

Been here since 5pm it is now 2am(still haven’t been seen) I was told they don’t have staff!!!! FIRE AND HIRE new employees!!! It’s been 12yrs since I came here and they are still the same!!! Such a horrible company! Wish I had went to Henry Ford. This place is just has not changed the service at all the re-model of the ER mean nothing when they are still giving out poor quality services. They should really close this hospital down. ER STAFF is absolutely trash.

We visited for the first time today. One of our children had an outpatient procedure and as expected she was very nervous. Everyone was extremely accommodating and conscious of how nervous a child could be in a hospital. They were prepared for us and made a difficult situation much easier than we encountered at a prior hospital. The nursing staff and physicians were wonderful. Thank you!