I am not happy with this place. It has nothing to do with my doctor or his staff. They are fantastic. I went for a routine visit with my Dr. and was greeted by a waiting room full of sick children and adults. They were coughing and sneezing. The little ones without makes were coughing and screaming and without masks. It is now the Thursday before Christmas and I am sick. Thank you Henry Ford for allowing me to be sick for Christmas. Your cost cutting measures suck. I would have thought that you would know better than to mix the acutely I'll with the chronically ill.

I came to this ER, 2am because I was having nerve pain in the back of my head. Very intense-unbearable pain It was me and one other person in the waiting area. Called me to the back after waiting 30 minutes. To get ask how much pain. I told the nurse 8 /10 at the moment. But I came in cause I was in tears at home in pain. Put me in a room closed the curtain 40 minutes go by another nurse come ask me the same question. She said she was going to get doctor, here it is 4am still haven’t seen a doctor, so I left in pain still, I been with Henry Ford for a long time. But experience, makes me want to leave them all around 🤦🏾‍♀️👎🏾 No care, No help❗️I pray that they will get some doctors, that care enough about the patient that come in that place. Because I know they gonna try and change me for no service. What a miss up system 🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾

The worst experience, I was left to bleed profusely for almost SIX hours. Patients with coughs, headaches and other issues came in after me and were attended to immediately and released. One nurse was extremely rude when I said I couldn’t wait any longer and needed to leave. She told me I couldn’t - I had to get medical care from them, I basically had no choice. When I showed her my injury, explained what was going on she rolled her eyes and brought another nurse to help me. I saw the doctor only one time. Considering the severity of the issue, it seems like he should’ve stopped by to check on my injury or perform the actual service needed. I continued to ask for assistance but was overlooked. I am beyond disappointed. Pay attention to the other reviews and seek another hospital for immediate medical care - even if you have to drive 100 miles away. The only positive part of my visit was security and the admissions desk. So much more, but I’ll just say my family took plenty of notes on the treatment we received and we will not seek any services from anything associated with Henry Ford ever. If you want to live, don’t come to this hospital.

They got me in immediately. Would definitely not consider going anywhere else for medical treatment. Very polite very professional. And you're not waiting for hours in an emergency waiting room I think I waited a whole 4 minutes before they got me to look at me great doctors great staff. Pay no mind to the negative reviews I have never had a negative experience here.

If you want to save your life stay away from this ER facility. I had to wait for 3hrs to see the doctor. Also they did not send all the prescribed medication to my pharmacy and I had to wait 3 days to start the medication. Look for better options and stay way from Henry Ford ER medical center.

Love the doctors at this location but the waiting room policy is horrible. Why would Henry Ford administration decide to combine two clinics into one waiting room?!! This leaves sick patients sitting with well patients in a crowded waiting room without any separation. Kids and adults are coughing everywhere. Doesn't feel safe at all especially when covid is so rife. So disappointing and so scary to me even though I wore my mask.

Nurses were absolutely nice, doctor saw me for two seconds as I’m crying in PAIN and said he can only give me Tylenol. What did i come to the ER for if the doctor wants to be so rude and saw me for 5seconds and as i was speaking he literally walked out then the nurse walked in with discharge papers. I was screaming in pain to her and she suggested i should go to the hospital she wanted to help me but she couldn’t because of the doctor. He was absolutely rude as I’m screaming in pain. I went at 12am whether you were working all day or not you don’t need to be grumpy to your patients. If you don’t care what their pain is then don’t ask what my pain is at if you’re going to discharge me. Worst experience ever. Went to a professional hospital.

This place disgusts me. Every time I've left, I sit in my car crying because of their callous rude racist mistreatment. What I had been seen for had not once been tended to or healed, in any way. My issues are relatively common. No excuses. This is a sham of a medical facility. ... Their response(see below) they send me a message with a "link" to the main website? and it's not even a link. Again, nothing changes. I've already tried reaching out through appropriate channels to appropriate peoples, I've left emails and voicemails, no one has responded. Garbage.

Update: The "response" I received was little more than to waste my time. I went in for simple blood work and came out with a $300 office visit that was somehow a "level 4". Extremely long wait times and was rushed, only to receive the biggest office visit I ever received for blood work. Will never go here or anywhere affiliated with this place again. Original: Not only was I over charged for an office visit, which was around $257, and from what I can read billed incorrectly. I was also made to wait almost 3 hours for simple blood work, which wasn't even done in the physicians office! I felt rushed by the doctor and had to rexplain myself. The actual visit with the doctor + blood work was only around 15 minutes to 20 minutes. When I tried to call all I was told was that it could be reviewed but there was no process to challenge the incorrect coding. Will not be going here again.

My daughter has been battling an ear infection for the past week and today her fever spiked. The entire team from the nurses, to X-ray techs, to doctor were kind and wonderful with my daughter. They did everything in their power to make a sick toddler happy. I am so pleased with this Urgent Care and would recommend them to anyone. Additionally I absolutely love that you can save your space in line from online. It is such a great help for when you have young children!

Doctors are too busy to make the most lack of organisation, the waiting time is dreadful. My son had to see a doctor to get his urgent prescriptions refilled, only upstairs same day urgent care doctor available on those days. First visit waited 30 minutes in the front room one hour in the back room for the doctor to check in, the second time waited 1.5 hour in the back room for the doctor come to see my son, the rooms had no air conditioner during summer, it was difficult to manage a sick child in the hot stuffed room for nearly two hours. Dr. Devaney is my son’s primary doctor for his routine checks. Besides waiting in the front waiting area, not once we didn’t have to wait less than 30 minutes and longer for her to see us after checked in the back rooms. We have visited her over 20 times during the past two years, we want to love this clinic location because it is very convenient to us, but we cannot afford the waiting period we are ending the relationship with her and the Henry Ford Medicaid Center Sterling Heights, I really hope the doctors can shorter the waiting time, then we will be back.

Why isn’t your pulmonary dept scent free. My sister had a visit today and was immediately triggered from glade plug-ins and a staff person wearing heavy perfume. This is unacceptable! She is on 02 and suffers from PF. The physician was unaware and said the staff should be scent free as should the office. It’s common sense. PLEASE MAKE THE CHANGE TO SCENT FREE for people suffering with lung disease. She was pleased with the Physician.

I went to the ER last night I was in horrible pain to were I was crying and couldn't really move because I fell and hurt my back(mind you I had 2 back surgery already) and the ER doctor I had was very bad, he was so rude his behavior is so dirty and he was very unprofessional. I asked the nurse If that's all he was giving me for pain and he got so mad because I asked for pain medicine to help ease the pain and he said all I'm giving you is a lidocaine patch and you can take some Tylenol I said so what if I herniated my disc again he told me so what if you did you can follow up with your PCP then proceed to tell me I can wait in the waiting room so I told him well if I messed my back up and need another surgery and you failed to help me because that's what doctors are suppose to do help people when they are in pain,hurt or sick I will sue you then he proceeded to tell me go right ahead I don't care you can try and they gave me no discharge papers or anything the worst hospital I have ever been to ever. But I can at least say the nurses were very respectful and nice to me..but I wouldn't recommend anyone to ever go to this hospital if you hurt yourself, sick or in horrible pain because you will get treated like you are nothing and get talked to like your nothing and get kicked out because you asked for something for pain..

I hate to leave such a negative review because the front desk staff, doctors, etc they were all nice/good but my nurse who’s name is Darlene was possibly the most horrendous nurse/person I have ever met and definitely in this facility (which I have been to over 15+ times between 2017 to now). I came in with an anxiety attack and she was instantly rude and acting like she was in a hurry. However she absolutely crossed the line when she asked me to remove my arm completely out of my sweatshirt to take my blood pressure- this was completely unnecessary and a complete violation of my body/privacy since I was not wearing a bra at the time; while I was never completely exposed this did not need to be done. There was NO REASON at all and she snapped at me when I tried to question why she was doing it this way. Cherry on top was when she asked for a urine sample (which my doctor said ultimately wasn’t even needed) and I explained I had been puking all morning from the anxiety and was in need of some water. She actually had the audacity to snap “I’m not getting you any water” very rudely. I later had another nurse come into the room; he instantly gave me water when asked and when he rechecked my vitals, he checked my blood pressure the normal way it’s been taken every other time in my life. This facility is truthfully no longer in the area I live in; I was making the drive because I had liked the doctors and staff prior but this nurse is absolutely out of control & the reason I will be finding a new urgent care next time instead of risking dealing with her again.

One of the ER doctor is very bad, he is so rude. His behavior is so dirty. My mom got admitted 2weeks ago. His service was totally unprofessional I didn't expect it from this hospital he got the all test result but he didn't feel that to tell it to the patient or her guardian he communicate with nurse I requested him to see with me tell me what's happened he totally denied so rude doctor

Nurses here give off this mega monotone attitude and act like they are gods gift and doing you a favor by even being in your presence. Atleast they do their job to meet the minimum requirements, I suppose. Just don’t expect any politeness or hello, how are you?

From the receptionist, nurse, transporter, X-ray tech to medical assistant…they all treated myself and daughter with kindness and care. They were all very knowledgeable and helpful. The facility was also very clean. In addition they have everything right on the grounds including a pharmacy. I would definitely go again if I needed an urgent care.

This Henry Ford medical center location was ok 👌. The doctors were friendly and they greet you. Where its located is ok 👌 between two main roads on 15 mile road. However, its by convenient stores and middle eastern restaurants. My wife and I took our kids here for their check ✔ up.

Dr. Altares was the absolutely worst. I never felt more rushed and spoken over in a doctors appointment than I did while being seen by him at the same day clinic. My issue was not resolved, he actually made it worse. And Henry ford please don’t respond with a link pretending to want to hear my concerns. I’ve done that after a horrible experience at your St. Clair Shores office and I never received a f/u after Dr.Turk profiled me and argued me up and down that my Medicaid doesn’t cover yearly paps (I don’t have Medicaid & never said that I did) then proceeded to give me the only painful pap I ever received as she huffed, puffed and threw her instruments around. I’ve been with Henry Ford Health Systems all my life but it’s time for a change. Your doctors suck.

8 years ago, this place was amazing. I understand COVID happened, but my issues have nothing to do with that. I'm a type 1 Diabetic, who is/was on suboxone for chronic pain. I Also have many other medical issues including chronic pancreatitis. I have not had an episode in about 6 years. A few days ago I had gone to the ER, because I couldn't stand the pain. Mind you, I went at 3AM. I waited almost 2 hours just to be taken back. Once I got in, I saw a doctor, who was very demeaning (because I had a suboxone script) from then on I was treated as a drug addict. I had a pancreatitis attack. They saw it on blood work, but still had me get a CT. All while ONLY giving me Motrin through the IV and Tylenol tabs, which I couldn't keep down. ( those who don't know, when you have pancreatitis, you shouldn't have ANYTHING to eat or drink by mouth.) One doctor gave me a small dose of morphine every 4 hours and I was admitted. I was in SO much pain through my 2 days of staying there. But when I told the night nurse, Barbara, she called a doctor ( dont know the name) who said I'm lucky to even be getting morphine because of my suboxone, which I hadn't taken in 3 days at this point. The nurse told me, " you're fine, just breathe" mind you, I'm also a type 1 Diabetic and even though my sugar was at 287, NO ONE had given me insulin. My sugar was checked every 6 hours. Though Barabara insinuated that I was the one who should be checking my sugar. They gave me clear liquids the night I arrived, but no insulin, even though the juice the gave me had 50+ carbs in it. I hadn't seen a doctor until about 5PM the day After I came in to the admitting room. He was awkward, barley spoke, told my step daughter she could take me home. He said he'd advance my diet. Yet only advanced it enough so i could have sugar filled stuff like ice cream and milk. (Which I don't eat either). I expressed my concerns to nurse Hannah ( who was ABSOLUTELY AMAZING) They said they were waiting on G.I. to see me, which never happened and honestly I have no idea what G.I. has to do with what happened. It should have been Endocrinology, not GI. But Anyway, after not receiving ANY pain meds for 8+ hours, knowing my Lipase (pancreatic enzyme) count had gone down, I was wondering why I had to be there. I asked if I could go home, the doctor said "no" . I literally signed myself out, not only because they weren't doing anything for my pain "because I'm so lucky" to have a medicine that doesnt work on me due to my genetics, but because they were not treating my diabetes well. I would "eat" the fluids, i.e. yogurt, sherbert, etc. And my sugar would shoot up. And I would get nothing. No long acting, no short acting. The night nurse, Barbara, never gave me anything. Even when I called for the pain meds i was allowed to have, it took her over 2 hours to come to me. I asked to go home, they said no, I said let me sign a "AMA" they started the process, but then ALL OF A SUDDEN, the doctor changed his mind and got me discharged. This used to be my go-to hospital because of the specialists. Now, even with medical PROOF, and CONDITIONS, they treated me as a drug addict. I've come here so many times the last year for things as, rupture Ovarian cysts, kidney stones, UTI's, waited almost as long, but always told them I did not want anything narcotic. Yet the one time I come in, asking for relief, im giving ducking tylenol tabs. I will VERY much think returning to this place in the future just because of how judgemental the staff is.

Went to the walk-in clinic. I had an appointment and still had to wait 2 hours before being seen. The Dr was very condescending upon entering the room. Did not listen to my issues and insisted I was there for something else. I am very disappointed. I would have been better off going to the ER or Urgent care. I will never be going back and I will not recommend the walk in clinic to anyone.

I visited the ER here on July 4th 2022 and I was tested positive for Covid. the doctor over there sent me home with out any medication and I got really bad the same night. But thank God I was able to reach out my primary doctor on the phone the next day and he gave me some medications that made me feel better. The same thing happened to me here Jan 5th 2022 when they also sent me home without any medication and I ended up 10 days on CPAP machine at Beaumont hospital emergency. Don’t waste you time and go there because they just do the Covid test and send you home without any treatment or medication

Dr. Williams was just overly exceptional in his care towards my wife. He spent more than enough time trying to find and diagnose the issues causing my wife to run a high fever over the course of 5 days. As I'm sitting there, I could almost see the gears turning in his head as he ran through every possibly scenario that could be causing the symptoms. Even went so far as to run additional tests just to be on the safe side. On our way home since we had to wait for the results, not even a mile down the road, we recieved a call back from the office for her to return as they immediately found the problem and had a shot prepared for her to take the moment she got back. Writing this as I'm sitting in the parking lot, and she's right back in there getting all squared away. Amazing service from Dr. Williams and the staff, I'll never go anywhere else again!

Bug found after day outside and rash/bite found on abdomen. Dr. Gora MD was appropriately concerned and professional. All the staff was kind and helpful. Blood work to check for Lyme disease bc the mark resembles a bullseye/target! Also, took bug to ID. so grateful for their kind concern and appropriate steps. Thank you!

a beautiful medium size hospital, perfect for simple procedures.. I came for an ultrasound, unfortunately ended up in the ER. for an unexpected visit. my experience was TOP NOTCH. all of the doctors here pay very close attention to detail. to me it is very obvious.. I don't ever feel like I was rushed out.. I wish this is where I'd end up if I had to dial 911. the campus is also beautiful. surrounded by nature... it is quiet and relaxing, with nice views once inside.

Been there 3 times in August and in the past. Always had good service nice nurses and doctors. Emergency department took my worries and concerns seriously.

I went because I needed a prescription.i had a check up. Went to pick up scrip. When I got home I noticed the scrip was for the wrong dose. The office was closed. In the morning I called office. The receptionist said no one was there to fix it. I had to come in for another check up or call my primary. How bout I didn’t notice the mistake and took the med and overdosed. Thats a terrible mistake for a walk in clinic to This office and the people in it are incompetent! I would not recommend at all.

Not only was I over charged for an office visit, which was around $257, and from what I can read billed incorrectly. I was also made to wait almost 3 hours for simple blood work, which wasn't even done in the physicians office! I felt rushed by the doctor and had to rexplain myself. The actual visit with the doctor + blood work was only around 15 minutes to 20 minutes. When I tried to call all I was told was that it could be reviewed but there was no process to challenge the incorrect coding. Will not be going here again.

Wow this hospital was amazing,I was having seaver adominal pain in my belly button area and I got there at 830 am and they had me all fixed up and feeling better by 12pm noon. That was the fastest I have ever had treatment. I strongly recommend this hospital but as for other hospitals I have been in before usually are slow and I'm usually there from 8 to 12 hours,so Henry Ford hospital is amazing and the staff was very nice and on point with taking care of you with prompt service. BEST HOSPITAL EVER ty so much for your services plus still got to work half the day.

Not happy with the front desk on the second floor. Where is everybody? The foot doctor is good friendly. The nurse or assistant not very useful. The doctor did his own running around getting things. Ok i guess. Problem is the parking lot been here a few times, no security. Guy in big white SUV tried to pick me up as old as i am and took a picture as i was passing. I got his plate but can't publish that on google.

Came To The ER & Sat & Waited 2-3 hrs. Before Even Being Seen. Once Someone Finally Call Us To The Back The Nurse Was So Mean & Rude. When She Left Out The Room She Slammed The Door. I Never Want To Come Here Again Service Is Horrible.

The nurses and doctor were 5 stars. The over hour wait time in the room was 1 star. I will say that the doctor was worth the wait. He was great. I’ll go back despite the wait time

Went here because it said walk-in clinic..get to the desk and the receptionist says they are by appointment only. Thank you for wasting my time. Truly appreciated. Also appreciate the zero recommendations I was given when asking about other walk in clinics in the area.

I came in with my sick son and Dr. Gora took very good care of him. We were in and out within an hour. Dr. Gora called me herself with the results and plan of action. I was vey happy with our experience there.

Came in for an ear infection. Hardly no wait at all. I got in line on the website. The nurses were really nice and patient and Dr. Gora fixed my ears up good. I felt terrible all week. I am feeling much better today thanks to my visit.

This has been the worst experience . I had an appointment for 12:30 for walk in and they checked me into ER and then at one point they were planning to bill me three times without even taking an Xray or providing remedy. Please stay away from this place.

The service here was exactly what I needed. With the added bonus of being in the Henry Ford health system, plus an online "get-in-line" feature - it made setting up and making my appointment super easy. While there was a bit of a "wait" I was able to conveniently get in line prior to when I arrived and only spent an hour at the actual facility. I will definitely be back if the situation ever calls for it!

Very kind staff, and very thankful for Henry Ford taking problems seriously instead of dismissing (even the little things). I appreciate the fact that I know I have somewhere fast to go, if there is a minor emergency. My daughter loved the nurse who was working today especially, and it was thoughtful of her to give us water and treats while we waited on x-ray results. Definitely recommend! .

Had a horrible experience today forgot what her name was she looked Indian can’t remember her name, i have a discomfort in my throat I felt pressured in my throat too and literally feels like something is stuck in my throat so they gave me some meds while I was there to help the discomfort of my throat none of that helped I still feel the same and every time I swallow it feels like there’s something stuck in my throat, i don’t feel any better I asked her could it be acid reflux/gerd her response was It could be I don’t know, I feel like she wasn’t trying to understand what I was trying to tell her or how I was feeling I wish they’d at least do an X-ray but none of that it was just a bad experience