The worst doctors and unprofessional service ever! Had an appointment and the doctor came in one hour late. The doctor scheduled me for an ultrasound im 4 and half months now and when i got to the radiology section they told me that they cant do an ultrasound because its to early. Why would the doctor schedule it if its to early? I transfered to another doctor and henry ford gave me a hard time with my medical records to transfer them. Never going there again!!

I wish I could give them half a star. I have yet to visit this location and this health system in general, and not be totally inconvenienced and or totally put out of my way. I have been with HFHS over a decade and They still have the worst customer service I’ve ever seen. I delivered my first child with them and at every stage and botched appointment scheduling and terrible service, pushing my child out was the easiest part. They are literally nightmarish. They will ramp up your anxiety when seeking treatment for your condition. Whatever it may be. They’re either heavy-handed or extremely lax when administering care. PLEASE RUN FROM THIS PLACE!!!

Always running behind, the appointment was at 4 pm it’s 5:15 pm and the Dr still didn’t come to the room, I think they should either hire more Doctors or don’t overbook appointments, the Dr is nice but it’s too much of a wait,

This place is ridiculous! I’ve been coming here for years for my kids. I haven’t seen their primary care doctor in a year because he’s so busy. Whenever my kids NEED to be seen they tell they’ll “squeeze me in” with another and I go in and the place is nearly empty with no patients in any rooms. Today they said the doctor isn’t seeing sick kids (I still can’t believe that one) and none of the other doctors are available, what’s the point of having a primary care doctor when you can never see them! Save yourself a headache and go anywhere else!

Dr. Linda Holland needs to be fired immediately and all of her staff as well. I’ve never been treated so poorly at an appointment before in my 43 years here. I’m so disappointed in how our health system has turned out to be. To Deny patients of the care that they do desperately need is the lowest form of a human being you can especially when it’s in your line of work. Staff is highly unprofessional as well don’t seek help for integrative medicine, Also I’ve heard stories of others being judged based off their history with other Henry ford doctors, Willing to give them a try I regret it. With all of these negative views I’m shocked upper management haven’t looked into this, This whole facility needs to be shut down immediately.

Updated after more pain that disabling me. I would give Dr. Forrest minus-zero, if I could. I went to Dr. Patric Forrest for Genicular Nerve Ablation and it was Horrible pain I had in my 69 yr. And made me disabled now. He is the shame on the name of U of M education. Do not go to him. They take the review after only 1st visit and he listen like dumb, as if he is listening. I have great review after 1st visit and said that he listens. BUT that is all, he does. The pain was like Torturing or Interrogation to any human being. Because I supposed to have IV sedation for that procedure. I was instructed to diet with no-food for 8-hr & no-liquid 2-hr. Before, which is required for IV. I was treated with 3-probes around each knee, then they wiggled them to get the target, then they injected Phenol. It was not like regular injections, In & Out in few seconds. Crying & begging- not to do on other knee like that. But he did same in other knee. I never had to do that in my life, not even while delivering my Son. Then no-relief but having lot more pain now because he used only 66% of required volume of Phenol (1 mg instead 1.5 mg). So, it did not Destroy the Nerves and Only-Damaged Them. Which is giving me more-pain as Damagged-Nerve. He must lose his license. We the Patients are not stupid. If I had bad Heart, I could have heart attack!

Becareful accepting treatment here. I was at a follow up appointment with the dermatologist. She saw that the scar from the surgery that she had performed was red and asked me if it was itchy. I said yes. She asked me if I would like a medication to make it itch less. I said yes. I was billed for 2 separate appointments for accepting the treatment she offered. I understand paying for the medication, but to charge someone as if they had 2 separate appointments is just greedy. If I had been properly informed that I was consenting to an extra appointment I wouldn't have accepted the treatment that the doctor offered me . Extremely disappointed in the lack of transparency. I will not be returning.

The Radiology department !! OMG this department is the worst. My second time visiting this department, and both times were terrible experience. I’m literally sitting in a room with their blinds closed behind the desk. Wasn’t for sure if they were open so I decided to call the number. Not to my surprise no one answered the phone. The recording never mentioned that they go on break at a certain time. So I decided to get up from my seat, and walk to the desk to knock on the window. To my surprise there was this paper clock showing a time of return 30 minutes after I Arrived. This doesn’t seem like normal procedures to make patients wait. They should be full staff. I pay for my medical treatment, and this is not what service I want or need. I will be changing to a different location or a DMC hospital

Really I don't see any empathy for your time, trouble, or the pain you're in. It's a big run around, they want you to go a Psy, PT, Infuse me with Lanacaine? Really, between 3 doctors I have 3 diff opinions and in the meantime I'm a lab rat for a bunch of useless meds. The only consolation has been the nurses & the staff are generally quite nice & professional. I'm here to try and improve my condition, I need help. It's sad when you can't rely on your doc to call in a script for you when you in the middle of a power outage and you are out of meds.

My Mom has been suffering from severe pain following a shingles attack. She has been everywhere with no relief so after reading the description of the Henry Ford Pain Clinic on their website that says they will provide a complete investigation of the patient and work up a plan of treatment, etc I decided to make an appointment for her. We went and saw first the nurse then the physician assistant and then the Doctor. I had prepared a complete history of all the treatments that my Mom had tried as background history. Well, like all the other places tried, the Doctor looked at it and simply offered two other options for treatment that weren't listed. No exam, no test ordered, nothing. Went away and came back with two brochures covering the suggested treatments. I guess their website description is all for show. Did nothing to confirm the cause of the pain just took our word - how sad. The Doctor was nice but pretty much another guess and try solution. I do not believe we will be back

Last year wife went to dermatologist and I explained to them that I'm maximum out of pocket but they charged me 25$ we called billing department and the lady answered don't understand only that this is copay and deductible. our Insurance company called them to let them know that Maximum out of pocket and should not be charged deductible or copay till the end of the year I already met that. never been refunded ....Sad to see people working in BILLING Department don't know what is Max Out Pocket !!!

Chiropractor Linda Holland, Yoga Class and Acupuncture. I had a great experience with all 3

Can’t even get an appointment with our physician for months now. 2 hours waiting time cause the Dr is behind, no text to update us and everytime we have to see a different physician.

I love this place all the staff are so sweet you get called in within 5 minutes, amazing doctors

My Dr Yunis in Internal Medicine is amazing. My issue is with the front desk staff in internal medicine. All four of them sitting there with a bland look on their face like they dont want to be there. Very unpleasant to interact with. The one I was dealing with had an attitude, and when I was checking out I had the same issue with another staff member. If they dont like their job they shouldn't be working with patients who really would rather not be there anyway. They are not welcoming at all. Not sure if I want to return to deal with them.

Dr seems nice. Wont put you back on meds that worked for 10 years, instead ordered one that costs 430.00 .and doesn't even work on bone pain Yeah, no. So then they order a mild antidepressant, Like that will take my pain from an 8 down And they don't even wean you off the meds youve been on for years so you will have to detox on your own. If I die, my lawyer will have fun. I am a medical professional forr 30 years, .and I know what they are doing or not doing by refusing to at least wean of your meds or not treat pain properly

Is it just me but are henry ford doctors absolutely lazy!!!!!!!!!!! They don't hardly listen to your concerns or needs today i went for internal medicine and because i have a appointment with a different doctor later this month the doctor would not prescribe me my MRI medicine xray or nothing !!!!! So basically I wasted time and insurance funds coming here !

Even though I’ve raised concern over the fact that my children can never be seen for a same day appointment, not by our doctor or any other doctor...there’s still a huge issue with this. When I would call the office, they would advise the same things every time, which was either tell me how to treat a fever (like I’ve never done it before), or go to urgent care or ER because the doctors weren’t available. Very rarely and I mean rare that you’ll get to see a doctor when your child is sick. Avoiding the same issue, I decided to take my youngest daughter to urgent care Henry Ford instead a few days ago and she was checked for flu and strep, they told us it was negative for both and sent us home without saying much else. The doc told us to come back if she gets worse. It’s like a broken record, they’ve all been trained to say the same exact lines. It’s now been 3 days, my daughter had a fever of 105.6 last night, I managed to bring it down a little and when I called this morning, I was given the same info as the day before when I called. Info I can get off the internet really but this was the last straw for me, they don’t care for the old patients because they’re too busy accepting new ones. When the nurse finally stopped talking is when I told her how this is still an issue. Ultimately, they don’t really care, they’re trying to get you off the phone. They're condescending and rude when you call...they have the amazing ability to make you doubt yourself as a mother telling you to do things the “right” way , like assuming my thermometer isn’t working correctly or that I haven’t been giving them fluids or food with fever meds, or that I’m just exaggerating and to just let it drag it’s course (FYI it usually ends up being an infection after taking them to the ER and finding out they were wrong). My daughter is only 1 with a very high fever and the lack of empathy is extremely concerning...so my advice is that you do yourselves a favor and go elsewhere. This isn’t the place if you’re looking for real care for your children. I’ve learned that henry Ford is looking expand their business and nothing more.

Highly disappointed. Sought out care for a chiropractor and didn’t go the way I expected an hoped for it to go. Don’t think I’ve ever seen a doctor behave the way I was treated almost grade school level attitudes and gossiping. You would think someone who’s trained so many years for a job would behave in a professional manner but boy was I wrong. If you seek care here dont try Linda.

Booked an appointment for 08/01, think it took about 2 1/2 , 3 months to get this appointment. I show up to be told they cancelled it. They said they called me but the line just hung up. I never received a call or a voicemail. I planned my entire day around it. The woman at the desk was nice so that is why I did two stars, otherwise it would be one. She was not able to get me another appointment, she said if I were pregnant there were plenty of appointments available, otherwise there was nothing for months. She said to try myself on my chart. I feel that if they didn't reach me when they called they could've text or emailed or sent a MyChart message. I was going to switch away from Henry Ford all together since this isn't the first time I've been cancelled on, or waited months to even be seen. I decided I will try a different doctor and location since I've been with Henry Ford my entire life. Just super frustrated that my time is not valued at all. Giving it another try and hoping for the best.

Love the doctors and staff, did not like 1 hour wait EVERY time i was there for my prenatal visits, even tough i usually spent about 15-20 minutes in a room :(

I love it here!!

Staff is excellent. Parking is great. Valet available.

Safety precautions were in place and everything was marked clearly at HF Optimize Staff was friendly when they got to you but it took a few minutes to be acknowledged before I was told that someone would be with me while I waited to pick up my new glasses. Other than that, the service rep/tech was courteous, pleasant and she went out of her way to adjust my new frames and she adjusted my older frames and prescription glasses. She made sure i was satisfied on the fit for each pair. I had a good experience and will be returning.

Love doctors especially doctor Doss amazing

I love this place nice staff I went here when I was pregnant with both my kids and I absolutely adore my doctors!

I go to this location for the convenience and for the pediatrician. I like the doctor but she is always running 50 minutes-1 hour behind the scheduled time every appointment. It’s getting more and more frustrating waiting around while trying to keep a toddler occupied. The front office staff usually has an attitude.

Last September I started having trouble getting in and out of my car, figured I just pulled something, unfortunately it only got worse was diagnosed with severe arthritis in my hip, arthritis in the other, kind of hard to work when your unable to walk , I’ve seen 2 different doctors here, ( referred by me primary ,) I don’t have one good thing to say about Henry ford whatsoever- they actually let me walk out in tears , barely able to walk, after trying 4 different medications, they lied right to my face ( after months of agony and zero relief), said “ we can’t prescribe anything stronger, so sorry, continue with your current medication “, I’ve been getting the injections, but it doesn’t take away much pain. Maybe for awhile it helps, but not nearly enough. I cannot wrap my head around how they let me walk out, ( wobble out, as every step hurts ) without anything different for relief. What sort of doctors do that?? It broke my heart, I trusted them to help me, I now have zero faith in Henry ford doctors. I am going back one last time to get another shot in my hip, after that I will never step foot in Henry ford again, I’m done,

Customer service has fallen in quality, which is shameful because the therapists here are great. They are quick to send bills to your home but won’t respond when patients need help.

This was my father’s first visit to the practice. We were both impressed by the organized process before we were seen by the Dr. The technician did such a great job I almost thought HE was the Dr. Dr. Nathan Harris was outstanding. He was very thorough with his questions and exams of my father’s eye condition. We will definitely be back if needed!

Really good experience selecting & ordering glasses. The woman who worked with me was incredibly helpful; I have a hard time finding frames that fit my face & are not too wide. Her knowledge of the frame inventory made the experience both quicker and much more successful than most of my prior experiences buying glasses. I love the glasses I ordered. (And thank you for notifying me this time that they had arrived).

Ive been satisfied with my care both here and at the main campus.

Definitely should’ve chose another doctors office for my prenatal care, Not getting the care expected. Now I’m reconsidering even delivering my baby at Henryford Hospital.

The Arabic young lady At the Radiology counter on March 28th at 3 p.m. made me wait until she finished her conversation with her coworker (about 3 min long) to address me at all. That's terrible. She looked me dead in my face, never said hello or I'll be with you in one minute at all. Some people just can't hide it. Smh.

Great clinic, very caring and try to deal with patients and parents concerns with the upmost care.

Their phone lines are cut off! March10, 2020! I guess doctors being late and wasting time is not all they can do. The have the worst ER and a cut off phone line🤷‍♀️

My husband and I have had nothing but great service and care here. It’s our office of choice.

M.A. Laura was awesome. I had to bring my son in for a fever and other issues and she brought my son some apple juice, crackers and cookies. She was very understanding and empathetic.

Dr. Cherian is the absolute BEST! Our family has been seeing her for over 12 years. She's the only pediatrician my children have ever gone to. She's friendly, patient, professional, thorough and pays attention to our concerns. We highly recommend her for those with kids!

Pam in laboratory services was great. She personally called my doctor to see which tests needed to get done. She went above and beyond.

My Dr is the best! Dr Christopher Vaughn😊

I was on hold trying to make an appointment and seek help for over two hours. I could not get the call back option. I was passed around several times and then put back to wait for someone to pick up from internal medicine Dr. DEBSGA. Horrible service and no one has answers. I FINALLY HUNG UP. I was advised a caseworker was going to call me yesterday at 3 and no call. So Frustrated.

Staff and physicians highly influenced by social media and rumors will treat patients with less than professional service.

My son is trying to make an appointment for Covid test all day long, when he called a bad receptionist told him she going to pass the order for primary doctor and they going to call him back to make the appointment for Covid testing and that never happened. What they waiting for? Worst customer service experience. Don't forget why my insurance is paying for.

October-22-2020 mother's annual appointment did not weight her because female person didn't want to help her up from wheelchair, mother is not overweight therefore that wasn't the problem. Blood pressure female person didn't take because she said mother moved her arm that didn't happen I was right there Dr Yunus had no problem taking it once. Only reason mother went to HFF during covid 19 pandemic was because when we asked for Zoom appointment to keep mother ( 90 years old) safe we we're told it had to be in office. Please stay safe. Thank you for the general response we will pass HFF Auto Club drive hired and did not properly train female in question. Train you're staff properly is our only concern.

I visited this location to take a COVID test before a scheduled surgery. It was quick and efficient. I gave four stars because the lady made me stop recording the test. I took the COVID test at the main location and recorded my testing with no issues. It’s my medical care and if I want to record myself being tested this is not breaking any HIPPA laws because it is my testing and I’m the patient giving consent to record MYSELF. Other than this: the location was fine for testing of Covid.

Excellent women center! The OBN/GYN dept is one of the best!

This place is very clean. And I walked in with my wife and I have been working all day so when I arrived I was hungry. I asked sue if they had vending machines and she went in the back and got me juice and crackers. That was very nice of her. The doctor was real nice also. Everybody that work their are all very professional.

Great doctor and the service is great thank u everyone

Worst urgent care ever bad experience waited 2 1/2 hours and never got seen the worst ever I’ll never come back HERE they whole facility is Unprofessional and SLOW

Very respectful treatment for mom and new baby

Wonderful staff! Dr Holland is the most patient and caring dr- top notch care!!

Excellent doctors and staff ...clean, Beautiful environment

Very unpolite and unprofessional, waited on the line to talk to anyone for more than 15 minutes to end up being hung up on without having the chance to talk. This will probably be my first and last time to contact this medical center.

Will never go back. For 5 minutes to remove a mole they charged me $130.00 even though I have Medicare and HAP Senior Plus.

Great place doctor's and nurses are very nice and they care about their patients. I would recommend this place to everyone I know

I've been coming here for 4 years for my kids’ checkups and appointments. With every single visit, I’ve been satisfied with the friendly staff, the clean facility, the short wait, and the caring doctors and nurses. Keep it up guys!

Best place for health services