This "hospital" is the worse. My Fiances' Mothers partner was admitted due to having some type of stroke and when they visited him the nurse was extremely rude. Scolding my Fiances' mother for holding her partners hand while he was under. both my fiance and her mother were let into the building after having to call in twice to be let in. they walked past security and nurses and not a single one of them let them know that only ONE guest was allowed to enter at a time to visit the patient. after that experience my fiance called to complain about the nurse and was actually blamed for entering the building along with her mother, being told that she should not have even been there because of their visiting policy. Why are they relaying that information after the fact that they were both allowed in and not a single person stopped them to inform them that only one person was allowed at a time. Completely irresponsible on this hospitals part. My fiance, has been stressed due to the family matter and not knowing if her mothers partner would even come out alive. She did lose her temper, but who wouldn't when you are under anxiety and stress just to call and let them know how their staff is performing, but instead of reviving any empathy or try to make their space better, they blame her for entering the building altogether. They have now banned my fiance and her mother from seeing him, because they labeled her as a violent threat? I have reached out to the "patient experience" manager and left my phone number to call me regarding the situation, and I have yet to receive a call back. What a mess, hospitals are already scary enough for people, their environment should be reassuring and accepting, but not this place. AVOID AT ALL COST.

Just this week, my dad waited 27 HOURS in the ER with 85 people in line ahead of him! UNBELIEVABLE. A nurse told my mom she works 12-hour shifts 5 days a week and doesn't get paid well at all. She's more than exhausted. I wouldn't want sleep-deprived nurses working on me! My uncle died here during COVID. My family felt the way he was cared for was completely unacceptable. In my opinion, drive to a different hospital.

The emergency room showed absolutely no sense of urgency or compassion to my friend who was having a miscarriage. We waited for 20 minutes before we were even talked too, then pulled in a room, she was asked the same questions over and over. Then was told there were no beds and that we would have to wait in the waiting room and they would do lab work in the hallway. Never again will I ever waste precious time at this place. Sick

There seemed to be little-to-no communication between members of my care team. Information was often misconstrued and required reiteration. I was in pain the whole time I was there and was rarely given the allowed, prescribed medication on time. This made my stay extremely uncomfortable to the point I felt tortured. I was also told they were specifically monitoring my WBC and RBC counts (the former was high and latter low) and they still discharged me despite my readings still being high/low and my hemoglobin trending down. It felt like they wanted to kick me out ASAP because I have medicaid? There were blood spots on the cloth on the counter the ER nurse put my IV in on. It was not my blood. That IV later blew and medication and saline leaked into my arm which is still sore (days later) and I'm continuing to monitor for infection. My "consultation" with a specialist was maybe two sentences with no detailed follow-up or more information with the specialist. The other people on my care team just assumed the specialist told me everything I needed to know. They don't have enough nurses working anywhere and there's no clear understanding of procedures between staff. The ER doctor prescribed me a medication that the ER nurse later told me they could not administer (after the doctor left of course). I figured it would be administered once I was admitted but apparently no doctors are able to provide this medication to patients? But the ER doctor was still able to order it? I should have left after sitting in the ER room for five hours still in tremendous pain. Instead I allowed myself to be admitted and let the torture continue. Do not go to this hospital unless you absolutely have too. There were decent/caring providers scattered throughout my team, but overall, the care was very poor, very rushed, very low quality. The food is awful.

Both husband and I Have been to this ER multiple times for multiple things. The first time was actually 2 years ago for menstrual pain. I have a condition and sometimes the pain is so severe I cannot function. I was treated well and I wasn’t brushed off. The second time was in October. My husband was bit by a dog. They treated him wonderfully and the MD who stitched him up was very compassionate and gentle. Twice was for BH issues for a family member. Both times they were treated exceptionally well by their BH ED team. The last time was for my husband having what we now know was an issue with his ammonia levels. Everyone was wonderful in the ER and the floor staff has been fantastic as well. The thing is, the hospital is short staffed. Just like everywhere else. And whether or not the staff is there, the patients keep coming. They are doing their best in an incredibly chaotic time in medicine. But that issue should not reflect negatively on the ones who are there bearing that burden. They are human. They can’t be everywhere and do everything.

Fantastic care! My son hurt himself and suffered laceration to his forehead. We passed two other hospitals to get to McLaren Macomb and I'm so glad we did. We immediately found a spot near the door in emergency parking. Once inside, we didn't even have the chance to sit down before my son was being evaluated and taken back to a fast track room for treatment. It was all hands on deck back there. The room was clean, they made sure we had everything we needed and we weren't left waiting for anything. It became clear he would need a few stitches so they applied two rounds of topical numbing solution before they injected a numbing agent. The stitches were done with a high level of precision and care. There were no questions left unanswered and once discharged, my son said it was a fun adventure. It was the first time he has ever needed stitches and this place made it a positive experience for us. Bravo, Mclaren!

I am always treated with absolute dignity and respect any time I am here. The ER staff are so patient and wonderful depsite the poor treatment they received from fellow patients. (My personal opinion from what I witnessed.) My only complaint is there are not ultrasounds available past 11am, but they were very comforting that if I did end up needing one to look for a clot in my leg I could come in first thing in the morning. Dr. Flaherty is so kind and wonderful. Every nurse was just simply an angel. It is a really nice and clean facility. I always feel safe and cared for here. I wish this staff nothing but the best. Hopefully I do not have to come back unless it is to have a baby! My daughter was born Jan 2020 and the entire staff were awesome to me then too!

Im just now seeing the response to my review.. let me tell you what happened two years ago.. I came in with extreme abdominal pain. I have a chronic condition.. your attendees wanted to perform a nasaspharangyl for fear of blockage.. of which I refused. knowing my health condition and having been through multiple nasaspharangal procedures I refused. they are incredibly painful invasive and probably not required. there are other ways to check and mitigate blockage.. anyway they would not let me refuse... SInce my stay at the hospital REQUIRED ME TO GET ONE I decided to leave.. I started to get out of bed in pain and terrified I just wanted a hospital that would listen to me.. your security guard pinned me against a wall forcing my I.V to become dislodged effectively spraying my own blood across the walls.. they would not release me or have any say in my care until I threatened to sue them... I was finally released around 11pm in agonizing pain and disoriented I walked about a mile before I could find transportation and an ACTUAL HOSPITAL NOT A FREAKIN PRISON.

The emergency room nurses r rude and could do they job a little better. I never got anything that I asked for all they would say they short staffed. That's not my fault or issue I'd the hospital is that short staffed . I think they should close the emergency room part down. Now when I had breast cancer them nurses was AMAZING they did an EXCELLENT JOB and so did the Doctor's.

I am editing to add that I have been contacted by multiple people from the hospital who listened to my concerns and said they are working on making the experience better for patients and loved ones. I'm confident that they will take something from what I suggested so hopefully it is a better experience and there's more of an effort to explain what to expect and help with the next steps needed for a loved ones stay and aftercare. I am leaving my review up because that was our experience and I want to encourage other people to speak up if they feel left out of important decisions or information for themselves or a loved one. I would never bring a loved one here again . Especially for a mental health hold. James and Jennifer in the yellow unit were beyond rude to me. The patient advocate couldn't be bothered to call me back, I had left a message for the Dr who also never called me back. The Social Worker never called me after I was told they would. Every time I called I was told the Social Worker would see my son either in the afternoon or the next morning, we were told this for days before they finally saw him. I'm thankful for the sweet nurses that were there (other than James and Jennifer) but the entire situation was traumatic for my son and I. I'm only giving 2 stars because there were a few really good nurses and they did, ultimately kept him safe.

Worst customer experience ever, staff are completely inexperienced and unskilled. i hope they have high school diploma. I've seen this location has 2.6 rating, but i think even 1 is above their level. Don't Mclaren have mangers to review these bad reviews and ask them self what are they doing wrong? Or just driven by the staff and how they handle things?

I was VERY impressed with McLaren Macomb and specifially her surgeon, Dr. Mohan. They listened to my concerns about my diabetic wife's blood sugars during and after her procedure, and he explained everything that he did. He even showed me a before and after picture and video of her arteries. My wife was up and walking around within a couple of hours, and even enjoyed the "hospital food"! Her nurses were also incredible. We probably interacted with 6-8 nurses, and every single one was kind and compassionate.

This hospital has gone down over the years. Patients are kept waiting for hours. You ask for some time of medication to help you feel better while you wait. NOT GOING TO HAPPEN!!!!!! I'm waiting on a room. Been here since 11am......it is now 6 pm!!!! McClaren needs to seriously reevaluate the way things are being done!!!!!!!! At least keep patients updated. You could at least provide television that works with movies to make time go faster.

I had my daughter here , never met the attendee on duty so I can’t even tell if the resident doctor preformed my surgery or what. They induced my baby on purpose to force a c-section because that brings in more money. The nurse I had almost ripped my Cather out, she tried to lay the bed flat maybe 4 hours after I had a c-section so just imagine the pain I was feeling. I tried to yell out but couldn’t because I had tubes down my throat so I wouldn’t aspirate during surgery so the aftermath was I couldn’t really talk but she should have knew better. She tried to wipe me down with a cold rag and when I told her to use warm water she said none of her other patients complain so she tried again. It was so much dealing with this place I wish I could save people from going here

Horrific!! I've always received good care there, but my last stay a few months ago was horrible in every department! More than 3 hours to get clear liquids. Every time I ordered it took over 3 hours. Assigned doctor leaving patient while patient is asking questions. Refused to speak to me the patient. No nurse or aide came to room for more than 6 hours. Even if patient pushes buzzer, they just shut it off at nurses station. Couldn't admit to begin with. All beds full. Got way sicker, so they had to admit 4 days late. They're not a new hospital. All these issues should be worked out. 6 hour wait in ER.

The new ER is nice, but still very poor service. I went there for a kidney stone, I was doubling over in pain. They came and talked to me and then just let me sit there for 6 hours, no checking on me nothing, no help with pain so I left. A great place to go if you wanna die, cause they will let you!!! EDIT* I tried to respond to the owner. They never answered their phone(9 times I called), send two emails, they never responded. My review stands. They only care about a person if you come in with a bank roll in your pocket.

Yesterday morning, my father-in-law was rushed taken to the emergency room. After being informed he needed to see a cardiologist there was no follow up. It was only hours later that we discovered the necessary medical order hadn't been placed. When we inquired, a nurse falsely claimed the order was in, but we later confirmed it wasn't. The staff's lack of honest communication was incredibly disappointing, making us feel ignored and adding unnecessary stress to an already tense situation.

Taken by EMS to McClaren because of major stroke. Received immediate assistance in ER, very attentive care, transferred to ICU and again received outstanding care from compassionate and knowledgeable medical staff. Transferred to medical floor, again the medical staff were compassionate, caring, helpful, kind. Transferred to inpatient rehabilitation floor. Received outstanding care from physical and occasional therapists. Highly recommend the inpatient rehabilitation facility. Nurses were kind, friendly, very knowledgeable and helpful. The social worker was friendly, professional and smoothed the transition to home health care. This was my first patient experience in a hospital and I was very grateful for the consistent outstanding care by very professional doctors, nurses, and therapists.

All of my mother belongings are gone Just disappeared. Clothes, house keys, wallet, li I hood just gone and no one can find them or even tried. They left my 79 yr old mother in a “waiting room” chest with breathing issues! From Sunday morning-Tuesday afternoon. Didn’t get upstairs to a room until that Thursday! By the time she got up there NO one upstairs even knew how long she was in the actual hospital and NO looked for her things. Had us talk to a guy with a clipboard of a blank paper with info as a “report”nothing has been said or done! Horrible horrible Emergency staff. People upstairs were slightly better but not much! Still no word on my mothers things. I mean it’s as if my mother wasn’t even there. Even losing her clothes!!?? Never recommend this place

If you wanna die then go to this hospital! Bad services they don’t care about their patients, uneducated nurses and poor service. I’ll never come back again

Unfortunately my dad was taken there and admitted because he had suffered from a stroke on Friday night. Our nightmare began... Once the initial Doctor's ran tests on my father we had the WORSE experience ever!! After a weekend of torture, My father fell a few times without any help, his bed was soaked in urine and noone would answer his attempted calls for help! We made several calls begging to speak with someone to get some help and eventually help was on the way. They eventually released my father without a single instruction other than a piece of paper.. No advise from a Doctor, let alone his results from any of his bloodwork. This hospital shouldn't allow an animal to be seen there! Now I'm home with my father and his symptoms have returned. After several attempts to speak with a Dr... Nothing! Why treat human beings this way? I'm going to take my father to a hospital where he is treated with respect because there you will possibly not make it out. My Goodness I've never witnessed anything like this in my life. We need answers on my dad's condition. Is that asking too much?

THIS HOSPITAL IS A JOKE!!! Took my mother there for back pain and had to interact with very rude and unprofessional nurses, medical assistants who couldn’t answer our questions and waited almost 15 hours to get back her MRI results. Hospital room was dirty, flies all around, bed sheets were dirty. Staff was talking about the other patients in the hall ways and making fun of them. Very unprofessional!! We waited almost 2 hours after being discharged to have them remove an IV. I would highly recommend you think twice before you try this hospital for anything!! Not good.....Stay away!!

Followed the ambulance my sister was in to the hospital. ER front desk said they would come get me once they had her checked in. After an hour, my sister called me. She was in a room by herself, all checked in, alone and afraid. After another half hr, I asked for status. Told they had alot going on back there w others. After 45 min, I gave up and went home. Shame on you for blocking a patient's emotional support at her most vulnerable. All I needed was access to the area and a room number.

And when things just keeps getting worse and worse. Had an appointment for a MRI arrived as scheduled 3:45pm..registered and headed to Imaging, checked in and actual MRI was not until 4:15pm. Why 30 minutes arrival? Always never understood why. 4:30pm comes I’m patiently waiting, 4:40pm the lady at the window calls my name just to tell me it’s gonna be about another 20 minutes or even longer because there running behind, angry yes, that’s my exact point of arriving 30 minutes early for any type of imagining, makes no scene because all people are doing is sitting waiting. Close to 5:00pm still hadn’t been called. I then went to that window ask for my orders back and walked the heck out of there. The sad thing is no darn apology or nothing. Due to my health condition, I can’t sit nor stand for a long period, if I do my pain becomes much more intense it’s unbearable. Can’t say this never happens either, each time I go for imaging I wait longer than I should. What’s the darn reason for appointments? This lead me to having to schedule another appointment for the MRI, in the future I will need to review other options other then McLaren Macomb. I thought the ERD was a living nightmare and reason I will not step foot in there again unless I’m half dead and no choice in the matter. Not actually sure what it would take for this place to get it together, one thing is patients mean nothing, the way people are treated is unbelievable.

My mother in law came here a few days ago. I was shocked when we came to visit. There were so many people in the waiting area, many were hooked up an IV in chairs, there were more than ten people just parked in wheelchairs lined up in the ER, some were moaning in pain. I felt like I was in a third world country, it was unreal. My mother n law is critical but there’s no icu beds available so she’s been in a room in the ER since Saturday. Is this the only hospital in the area? Why would you willingly go here? Now I think about it, you might actually get better care in a developing country than here. I still can’t believe it.

I would not bring your loved ones here for anything you wouldn’t bring to a prompt care center. There is little to no communication between the staff, professional attitude from the staff is always the exception and never the rule, they made constant mistakes with procedures, lost her charts so they had to do a bunch of tests again (how does that even happen, I’m sure they didn’t lose the bill lol). Go to Beaumont or the DMC if you want to live

Have given the hospital my daughters insurance information 4 times. They said they got it and everything is covered. I now have a 2200 bill in collections due to their negligence. I would not recommend this hospital for anyone for anything

Dirtiest, most unorganized, WORST hospital ever. The doctors are SO rude, the place is filthy, and as I’m typing this, I’m the only person in the ER waiting room.. over and hour, all the nurses are on their phones, laughing and not paying attention to any of the patients. I live across the street from this hospital And I will drive to Henry Ford for my next hospital visit. I’m so angry.

The nurses all seem great and so far most of the people I've had deal with were wonderful but their policies and their procedures are terrible. 7 and 1/2 hours and I still haven't gotten the results of the test and discharge papers. I've been here 24 hours with no food. Absolute horrible place will not come back here again

Still in E R after nine hours with my 82 year old father. Place is full and nobody getting helped . I think the administrator and suits need to get out of bed or off golf course and come help their staff. There is zero communication and patients are being wheeled in and out back to lobby with no direction? Absolutely patient and elderly abuse at this point.. it is now midnight and we have been here since 3pm . The VA hospital runs amazing and maybe they can get some notes for how they operate. Or change leadership here. Unacceptable care!

I was in obvious labor and the intake team tried to tell me I was either dehydrated or had a UTI. So that was really frustrating when I got to the L&D department. The team who did my c-section 3 hours later were great! My night nurses were amazing. My room we stayed in for the 2 and a half days after delivery was dirty. I walked from the bathroom to my bed and my feet were were filthy. The food service brought us the wrong meals and the food was awful. They had a delivery bed that comes apart for the bed I used the 3 days I was there. It was so uncomfortable that my tailbone is still sore, almost 2 weeks later. The website said all the rooms were remodeled and they obviously were not. The nurses were amazing, and that's what matters most. We were taken care of and supported, but everything else was pretty disappointing.

Do not ever go there. Night crew is no good. Was on cardiac floor. Leads were off all night. I knew it. Didnt say a word. They make their rounds b4 shift change to make sure everything up to par. Oh your leads are off.. no kidding, last 12 hours. Could've been dead.. i heard and recorded them to fabricate stories to prevent lawsuits about patients.update. emailed and no response. Those are auto generated responses

Must have a RX from a McLaren Dr to get a COVID 19 test. This is NOT what is indicated on your site.

Hope you don't get an RN named Alicia. Needed my pain shot, I pushed my room alert button and had to ask 2 different people to get my nurse. It took over an hour and a half. When the nurse Alicia finally came, she had a horrible attitude.

Absolutely the best team of caregivers on 2 west. Saved my daughters life! God has truly blessed this hospital. I was impressed and I am not easily impressed! TEAM caring, respect and knowledge - all hospitals could learn a thing or two from this crew.

More than anything this hospital has consistently been the worst institution I have seen in terms of mask use. This is a follow up review more than anything, as my mother had a stroke August of 2020. This was a time when mask use was paramount, as there were no vaccines. At that time I would run into receptionists and nurses who would take down their mask when they talked or just not cover their nose. Now as I take my mom to regular follow up appointments I am sorely disappointed to see that in the oncology department where we check in, the receptionists are still pulling down their masks and not covering their noses. What a shame to have people who work with truly immune susceptible patients not caring about wearing a mask properly. *Edited as some of the receptionists in oncology just choose not to wear a mask at all.

I love the hospital but ER is something else. If there are no beds why are they taking people in. My shortest visit there was 6 hours. You have to plan on staying all day. A lady there had been there since the night before and had been admitted. I know blood work takes 2 hours for the heart but 6 hours and that's only if they don't lose it. Then I was there 10 hours. One other thing is why is a person who can't walk have to pay $7 to park? The walk from handicap parking is too far. You have to pay that plus what the doctor charges. There should be a voucher program like other hospitals when you see a doctor. Also was there overnight for sleep study and when I left at 5:30am the handicap lot was full???? Explain that. Enough of that. Just reply please and not ask me to email someone else.

I came there with a shattered ankle and a broken hip, Some things happened to me in ER that I was not happy with and am still not happy with but I won’t get into it on here. ER could use some help!!!🤬 But I was admitted to 4 west and had the best care possible!! Every doctor, nurse, nurses aids, and housekeeping Did an absolute wonderful job caring for me and my needs!! Even the Chaplins were respectful and we prayed together 💕 I have no complaints with 4 west!!! And I thank you for the wonderful care!!!

Cold, hard, rubbery eggs!!!. " what do you expect? It's hospital food!!"The latest item is that I spent $175 + dollars on clothes at the gift shop. I asked the staff in the observation area if I could use a pair of scissors to take the tages off. Guess what?? No scissors! I was told by a female representative that I was not to call the main number anymore. They are too busy! Well, eventually, it was a kind volunteer that came up and helped me with the tags. There are many more issues I encountered with this hospital that are atrocious!! I had to be moved because another patient kept coming out of his room, either naked, or with his gown on, then walk a ways away and take his gown off. After several calls to let the staff know what was going on, they finally decided to move me when I said I couldn't take it anymore. Prior to that, I was left on a bed pan while the aids left for the day and everyone else went to do other things and ignored my call light. There has been little communication between the doctor and myself. I have mosaic turners, which she has little knowledge of. I tried to explain some things to her but she shut me down. My recent visit (5/8/23) was just as bad. The nurse was very mean. She unplugged my call light turned out the light, pulled the curtain closed and shut the door. Later doctors appeared with her. I said she needed to leave. They refused to talk to me. The next thing I know I'm being sent back home. My right knee and left shoulder are still in severe pain! No explanation. I never got to see my discharge papers. Nothing!! COLD AS ICE!!!

➖⭐⭐⭐⭐⭐ This place is beyond slow the slowest er I have EVER been to the slowest slowest in Wayne and Macomb county. Waited 4.5 hrs then left Will never come here again or recommend the place Big mistake wasted all this time Should have went to St John in the first place 😡😡😡😡😡😡😡

The staff was amazing especially in the ER. Very caring and explained everything in detail! Everywhere is so short staffed right now and these people are working their tails off! Thank you for taking care of our loved one in a critical time.

(3-9-23) I have been trying to get Dr. Craig Brown's office staff (Portland, MI) to send a referral to the same type of specialist for months. I met with the doctor in January and his staff was supposed to send a referral out for me to a specialist I needed. -- After not hearing anything from his office, I called the office end of January on Jan 24. I also provided them with the correct FAX number to the specialist's office. They told me they would FAX the referral the same day. February 23rd rolls around (one month later) and I called the specialist's office and they told me they had never received any kind of referral from Dr. Brown's staff. Sp I had to call Dr. Brown's staff again, and give them the FAX number AGAIN... 2 weeks later and I still have not heard from the specialist. -- Pardon me, but Dr. Brown is the captain of the ship. New doc time. I cannot trust his staff has my best interests in mind. It is not the first time this staff has dropped the ball about referrals. It will be the last ... Go somewhere else

My recent hospital visit with my husband was a very disappointing and frustrating experience. went to seek help for his injured foot, but our encounter with the triage staff , doctor and X-ray staff left us feeling regret to come there. Dr. B seemed inconsiderate about my husband’s pain and didn’t provide enough explanation on how to care for his wound and stitches. It was only after I asked multiple questions that we received any information. We are not medical experts, and it’s essential for doctors to take the time to ensure patients understand their conditions and the necessary care not to mention that his foot was bleeding and nobody for about half hour came to check on him after I called multiple times for assistance on button What upset us further was the lack of hygiene. Despite my husband’s foot bleeding, they wanted to put the boots cast on without cleaning it first until I said something We believe that patients should receive compassionate and thorough care during their medical visits. We hope the hospital addresses these issues to ensure better care for all patients in the future.

Doctors are quick to send patients for testing at this hospital then they charge a grand for any simple test. Then I get a call and stating they are merging all separate lab accounts (yes all separate account #'s given for each test), and to give them your credit card # and all testing is paid for in full with a discount. Well 1 year and 7 months later a new bill for close to $400 comes and they claim that one wasn't included in the credit card deal even thou is was in this time span, so now want another $400. When you call they make it sound like this should be expected and that they have no responsibility for the "mistake" and you shouldn't blame them and be upset. They take ZERO responsibility for this error. Do NOT go to this place for any testing since they have no idea how to take care of proper billing and change their mind on a paid in full deal. Bottom line they don't have any customer service and are only worried about getting a grand per simple test and probably many thousands for more elaborate tests.

This review is in regards to COVID testing. They will only call you if you are positive. They only give negative results in person? How does this make sense? People are waiting, co-workers, friends, family! People are waiting get on with lives!

My 51 year old brother was in this hospital for 6 weeks, starting with ICU for 2weeks. Terrible experience for my family which ultimately ended with my brother's death last week. Terrible communication between doctors, no communication between nursing staff. Some nursing staff on the 2nd and 4th floors were great. ER nursing was awful. My brother was not able to communicate and was left laying in urine and poop for hours. I would never willingly use this hospital

Worst experience of my life. Do not deliver your baby here. My OB was an angel but I strongly believe the hospital does not care for Hispanic mothers. I received an epidural which makes you unable to walk, my nurse Michelle never came to put in a catheter I laid in my urine and feces for TWO days. I am not the only HISPANIC mother that experienced this. I filled a complaint and never heard back. Becoming a first time mom was a terrible experience at McLaren which I will never get back. I regret having my baby at McLaren my baby was diagnosed with Jaundice but when I received my baby 8 hours after delivery he was not wrapped in a light blanket or helped with his jaundice at all again from other white mothers their baby was taken cared of and given to them after their c-section right away.. This hospital needs to shut down. Nurses need to be replaced. I do not at all recommend this hospital. Deliver your baby at Troy Beaumont they actually care. I DO NOT NEED AN AUTOMATIC REPLY WITH A APOLOGY I NEED ACTIONS DONE!

Took my daughter to the ER Wednesday night for a broken foot. The staff and doctors were nice. The cleanliness of the hospital is unexceptionable. The bathroom in the ER waiting room was disgusting. This is a healthcare facility. You guys need to get it together. Next time I need to go to the hospital I will drive a little further to the next hospital. I’m very disappointed.

I love this hospital they took very good care of my mother in law when she was in the ICU after a brain Aneurysm last year. This year I visited to have a kidney stone procedure done and they took great care of me. I have visited a few time's for imagining and blood work always a good friendly comfortable experience. My only concern is checking in super slow! Three check in lady's and one of them is sitting on her cell phone. There is a room full of people waiting to be checked in a sent on their way and she is looking at her phone. Now I understand why it was taking an hour or more to check in because she is to busy on her cell phone.

If it was an option, I would give you -5. DO NOT EVER GO HERE!!!!! This is absolutely the worst hospital I've ever been in. Brought my bro in cause he was gasping for air and couldn't breathe. We sat in the ER from 7a-10a and NOBODY waited on us!! There was no one else in the ER, so what the F were they doing? Finally they diagnosed him with pneumonia and ran his IV while he was in the waiting room Unfortunately I can't say 1 good thing about them. I wouldn't bring my dog here let alone people. TURN AROUND AND FIND ANOTHER HOSPITAL!!

My husband was on icu after a drug overdose I did not hear from a doctor for four days, very inconsiderate, they finally told me he was in liver failure and kidney failure and suggested comfort care a very frustrating experience

8/22/23 *Update* the hospital called my wife and blamed her for not asking for privacy, apparently they do not know HIPAA laws or just don’t care about HIPAA laws. This truly is a garbage hospital with garbage staff. Hopefully someone will sue and close this trash hole. 8/17/23They treat patients in the waiting room with everyone around, blood draws and discussing all your personal information right in the waiting room no privacy for anyone. This includes patients brought by ambulance. Avoid this garbage hospital, they’re only after your money they do not care about you.

Update: My dad was in the ER twice since my last review. The care provided by the ER staff and the cleanliness of the ER was greatly improved. Thank you. My 85 year old dad was a patient in the ER. He was transported via ambulance from an assisted living facility. The ER called me because he was being discharged. I arrived and was disgusted at how poorly my dad was cared for. He is unable to care for himself and needs help with everything It was 1:30 pm on a Thursday and my dad was lying in a bed soaked in urine. His clothes were soaked and he was ignored and neglected. It appeared he was in this state for several hours. There were several nurses at the nurses station but my dad was not changed out of wet clothes and provided with a dry gown. I am disgusted at the lack of human decency and the unacceptable lack of minimal care this ER provided. Shame on you.

My first time being, felt well attended. Staff and doctors were Awesome. Doctor Small and Doctor McCue help me with my thumb injury. Clean hospital and pleasant. Thank you guys.

I don’t wish to go into specifics, as it is all too fresh and traumatic. But I would like to just echo what others have said, this truly is an awful hospital that is undeserving of caring for our loved ones. I know it is hard to put a lot of stock in these online reviews, but in this case, please, heed the advice and go elsewhere. I hope to see this hospital permanently closed one day.

The labor and delivery floor staff are amazing.I can’t express enough how great the nurses and doctors are at this hospital. They are caring and understanding. They make sure you are taken good care of. The nurses don’t get enough recognition for what they do there. This is my forth baby and I can say this is my best delivery. Now if you go to er you just might die. I’ll never ever go to the er again.

I'm utterly disgusted at the way I've been treated here. The receptionist at the front desk in the ER had to "finish her chart" before seeing my friend that needed to see a doctor . The other receptionist gave me the worst attitude. The security was rude. It's really saddening to me at a hospital of all places, anyone would be treated this way . Extremely unprofessional!!! Perhaps the receptionist in the ER should tend to someone that needs help, rather than finish her chart.

Hospital is dated but the staff is wonderful. Everyone that I encountered was compassionate and made me feel super comfortable. I do wish there were more comfortable seating for guests who have to wait hours for their loved ones to get out of surgery.

My overall review is based on a large gap in communication between ICU and the General Care floors, which caused my father (who is battling an aggressive and painful cancer that’s left him partially paralyzed, and unable to speak clearly) to miss his 2pm medication, leaving him in agonizing pain. They also mistakenly marked his diet as NPO, meaning he couldn’t eat or drink, so he didn’t eat anything until 4pm. And I was told by our nurse that Dr. Young would be coming in for me to speak to and get questions answered, and he ended up leaving before I could speak with him. The nurses were amazing people, and I feel awful they have very little guidance and resources to do their jobs properly. The lack of communication at this hospital was startling, and unsettling. Had I not been there, they wouldn’t have had a clue the severity of my father’s condition.

The entire staff at Mclaren Macomb is so welcoming right when you walk in. I’ve never been to an ER with such great staff— even though the wait was VERY. VERY. long. From the patient registration RN’s, especially Hannah! She was so accommodating, helpful and welcoming. Resident Erin Mcudden is awesome. She remembered us and made us feel at home right when she saw us. She was so helpful and made sure our needs were met. Dr Flaherty is truly so empathetic. He is an amazing ER doctor. His patients are so lucky to have him! He cares about his patients. You can see it with each encounter as I observed him in the waiting room! Dr Johnathan Markus is an exceptional gastroenterologist. He’s helped us cross milestones in my husbands health that we never thought possible. The more time I spend at Mclaren Macomb, more impressed I am. Excellent staff. Patient staff! Caring staff. Empathetic staff. Great job, Mclaren Macomb! I work at Ascension hospital, myself, and I take pride in providing excellent care for all of my patients and their families! It is so nice to see the same happening here.

Very poor experience with McLaren Medical Group so far. I am receiving prenatal care and the experiences I have had so far are extremely disappointing. My first pregnancy was in Grand Rapids with Metro Health, and this experience simply cannot measure up to the high quality of care and concern that I received there. I am seriously considering the tedious option of switching hospitals at midway through this pregnancy to deliver my baby because I dislike the care so much. Very disappointed!

Hello Folks: I know a lot about McLaren Hospital Corporation in Flint and East Lansing. Michigan areas not only that I used service their Telephone systems as an engineer, however, they sure know how to manage and run Hospitals and Healthcare Centers I have not found any other Hospitals that can come near McLaren! Yes I have used McLaren Hospital in the Flint and Mount Clemens Michigan areas and found them to be of high quality standards, super clean facilities inside and outside even in the Telephone/Data closets along with the Electrical and storage areas. Inside their Hospitals are well managed and updated equipment, great employees and the Doctors are extremely professional, and knowledgeable. If you’re not sure I have added comments of a nearby Hospital and trust me on my comments about McLaren Hospitals stated above. PUBLIC published review 9/11/20 (Consumer Affairs) Sorry to say I am very disappointed in the way that this Henry Ford Health System enjoys messing up the billing way of doing business with loyal patients, Scaring patients in this strange way that this Hospital miss under stands the basic insurance billing practice to the patients. This hospital might have the best doctors and many people changed doctors to Henry Ford Healthcare only to find out that the way they bill patients with their Insurance companies, over the years! What happen to me and my spouse over statements from this hospital over billing insurance make us feel to start moving our Doctors to another Hospital facilities. The belittling, brow beating, they treat them like they are stupid! This healthcare Henry Ford attitude toward the patients is unbelievable. We use to think Henry Ford Hospitals and Healthcare system was the best only to find out that they are worse than other major hospitals and we are very upset that we changed to Henry Ford Healthcare system and Henry Ford Hospital Macomb. That we made a bad selection of going with Henry Ford Healthcare system! Comments you all should find another facilities instead of Henry Ford Healthcare. Both me and my spouse have all Henry Ford Doctors and now we are so afraid, scared, to go to your facilities for any testing to have your Billing Department to mess our new testing from your Doctors! The way we have been treated by your Macomb Hospital and Urgent Care facilities that we now have to find New Doctors at McLaren Hospital in Mount Clemens! You should take into the Hospitals mannerism, and professional of your managers, employees and the way you bill insurance companies. Vietnam Veteran

I received surgery November 17 2020,I was terrified because of this pandemic had so many concerns about sterilization and organization .I had the best experience of a surgery visit ,the staff was organized,did things in a timely manner,warm and loving , friendly, attentive,definitely on 100 with sterile procedures.Thank you!❤️

Had to shop at Hart Medical within this facility because Hart at HF Pierson Clinic was closed. I'll tell ya I've been a nurse elsewhere for over 30 years. The security guards and greeters at the door we're so helpful, I didn't have a clue where I was going they made me feel special! Would definitely recommend this hospital.

They try to get you as soon as possible. But once you have your room. They try there best to have everything you need. I have epilepsy, most of my meds are hard to get, but they have most of my seizure meds. My only problem was the wait time it took to get the room, but I understand, with covid-19 going on most hospitals are full.

They were solely, negligently responsible for the death of my wife in 2017.

I have changed all my doctors to ones that work from this location. They do their jobs and care that you are taking care of properly and respectfully.

A very special treat at the most special place on the planet. Breakfast inside at Kay Kafe with my sweetheart's place of work (or more appropritely, place of her labor of love) St. Jude. There's so much love and tremendous hope here, I am blessed and humbled. Good morning!! I am here to Yelp about the Kay Kafe and not St. Jude the hospital because I could write a very, very long review so many of the amazing things that go on at this place of miracles and incredible hope

AVOID, they employ the Docs that nobody else will take. Henry Ford # 1

I would not recommend this hospital to anyone. The doctor who delivered my son 10/7/2019 2:29pm was the worst doctor I’ve ever met. During my stay, there was a great nurse name Stephanie, she was an Angel. The other nurses were mediocre. The food was horrible, the hospital was outdated, environmental services didn’t clean. There was also a health outbreak during my stay and I was informed two days later via letter. Above all the things mentioned I nearly died after hemorrhaging which was the absolute icing. The doctors were aware I was clotting and profusely bleeding after being induced; however, I was never examined before I was discharged. There was a lack of care and concern displayed too sum up this review.

Very polite but service isn't the best

I was there with a kidney infection and they were doing an IVP(kidney ultrasound) and the tech injected the iodine into an IV that wasn't in a vein. My entire right arm broke out into at least 25 walnut size blisters. My arm is still full of scabs. I took pictures if you care to see them. You should be ashamed instead I couldn't get anyone to change my bandage cuz it was so gross. Worse care I ever received. Like I said you should not only be apologetic but you all (especially in the ER) should be ashamed!! My arm is definitely going to be badly scarred. Not only was I really sick, but now my arm is full of scabs from the blisters. It's also very painful. Unprofessional is what you are!!

One the Most Prejudice Hospitals Ever They are the least bit concerned about your health or well being if im ever sick dont bring me here....rudeness overload the manager here disgusts me

Came here for my father a few times the wait is crazy long. Well today came November 5,2020 got here at 12:40 got to a room fast . Then seen like 3 different doctors first one says what he is gonna do . And one comes in and says have you been seen I said yeah .then 10 minutes later a lady walks in asked what is going on and I’m like we’re getting a CT scan and ultrasound and urine sample.Nobody brought a cup for her to go to the bathroom she was holding it and waiting so finally I went to front desk asked for one after being here for 3 hours. Like so not right,.no one come out to get the sample till 4 pm the very last thing that we’re waiting on now its 5:22 and no results.I feel like they so forgot about us.

This portion is for MCLAREN.... This hospital saved my life on sep 12th. I just want to say thank you for how you handled our situation during covid. I UNDERSTAND hospitals have policies in place during this time. But i will forever be grateful to your amazing staff for assessing my situation so professionally and allowing my husband to be by my side without any problems. I am so thankful beyond words for that. I came into your ER after being turned away by another hospital (that experience is below) for a possible ectopic pregnancy. When i walked through those doors i was in so much pain i felt like I could not breathe. The amazing lady at the front had a wheel chair for me and within 5 minutes your staff had me in a room with my husband. Within an hour i was in ultrasound and then an amazing doctor came to tell me and my husband my stomach was filled with blood and i needed emergency surgery for an ectopic pregnancy. I will never forget this doctor. She was so kind and amazing. They took me up to surgery and even tho my husband couldn’t be back there with me I never once felt alone because your staff treated me like family. I knew i was in good hands. I am still actually seeing mclaren doctors for what had happened as my body is slowly getting back to normal. I would recommend this hospital over and over again. Thank you again so much from my husband and i. Knowing your losing your baby and being told your husband cant be with you was one of the hardest things i had to hear. So i thank you for being that hospital that understood I needed him with me. Below is what happened at the first hospital and as you can see the complete opposite happened here.... This is one of the worst hospitals in macomb county! On sep 12th i went to henry ford with my husband in excruciating pain and was bleeding. I told the rude lady at the front i was 6 weeks pregnant. She showed ZERO compassion and told me and my husband to go sit in the waiting area but my husband would not be allowed back after i was admitted. I told her I needed him with me, i was in way to much pain to be alone and to make decisions without him (this was his child too!!!!). She snapped back and said no and the nurse would decide that. She again told us to go sit down and didn’t even offer me a wheel chair. I was bent over crying from the pain i was in! After about 15 minutes i get called to the front and explain to the nurse i think im having an ectopic pregnancy and needed my husband with me. I knew with the amount of pain i was in and the bleeding i was having decisions would need to be made. She told me no. They would come out and update him. A nurse said this. I told her ectopic pregnancy which is LIFE THREATENING! Instead of rushing me back and helping me they argued with me and eventually told us to leave. I was refused medical care for a life threatening pregnancy. All because they didn’t want my husband to come with me. I understand hospitals have policies in place for covid but when i was sitting in your waiting area for those 15 minutes the amount of visitors in and out of those doors to the hospital area disgusted me that that would be okay but my situation it wasnt okay to have the father of my child with me when i KNEW i was losing the baby ?!!! We left after being told to leave. I was in so much pain by the time we got back into the truck that i felt like I couldn’t breathe. My stomach was burning so bad!! My husband then rushed me to MCLAREN!!

If I could give them -10 stars I would. Only 1 resident was on call and no staff Dr. They punctured my family member's lung on a routine thorecentesis that St. John's had done twice before as an outpatient. My family member ultimately died. They are the worst. NEVER go here.

I’m disappointed. The staff is so disrespectful especially the security. They need some training in compassion for families. If I could give 0 stars I would.

Great hospital and staff

I had outpatient surgery procedure done on September 10 the staff was wonderful the hospital was very clean The second floor team was awesome very friendly accommodating I would truly return to this hospital and recommend it there again thank you second floor team at 5:45 am in the morning they were awesome

This year i became sick with covid 19, i was very fortunate to have chosen mclarren hospital to reach out for help, i spent a day receiving treatment in emergency, they then provided me with treatment at home under a treatment at home program, this program is excellent, paramedic on call , treatment manager monitoring, oxygen concentrator provided along with medication, the care provided helped me to recovery and return to work. I hold mclarren hospital and its hero workers in the highest regard, as a nursing home worker i have suffered and seen suffering first hand just what this virus is capable of. Please follow all safety guidelines to keep you and your family safe. To mclarren hospital i thankyou for your exellent professional care that helped in my recovery. God bless all my fellow hero workers, sincerely , Geoffrey Row.

I was seen in the ER today, it was quick and the staff in the ER were friendly and kind. The new ER is awesome! Hope I never need to go back, but if I do I will go to McLaren again!!

Had to get blood work and xrays with no appointment. Was in and out in 20 minutes. Everyone there was very nice. 4 minutes away from my doctor's office. Great!

Awesome and Caring Staff!! Our nurse rn is amazing!!!! and they paid very close attention to get my 6 year old exactly what he needed and now we are going home!!! I recommend this hospital to everyone!! And rooms were clean also!

My boyfriend has had the best care since day one. He broke his pelvis and since his surgery, every day and every night the nurses and doctors make sure he is doing well and that he has what he needs. This is the best team I have dealt with and these professionals are amazing.

Many thanks for the care and compassion shown by the ICU nurses. Tristen, Brandon, Ted, and Sandy provided excellent care with empathy for our family. Their professionalism and support helped us through a very difficult time. Thank you so much from Flo’s family. ❤️

My mother had to be there a lot lately, and she always wanted to be here. They have only taken great care of her. Their hospice was wonderful. The ER and 3 West made her passing so much easier on us. Quality human beings. Such a blessing.

A few days ago my 84yo Grandfather was brought in to McLaren Macomb by SCS Fire. He had fallen, and was a little altered. He was put on the fast track, and for a hospital that is as busy as they were, was moving at a reasonable pace. The Nurse who took care of him once he was in an ED Observation room was fantastic. Her name is Dana and is 100% the reason why I’m writing this review. (I’m not sure if the ED there works 12s or 8s but she was there when we left at around 6pm) She was kind, empathetic, a true patient advocate, and showed genuine interest in the care and comfort of my grandfather. In a time where RNs face violence, dangerous staffing ratios, mandatory hold-overs, and layoffs - it was an absolute pleasure to work with you and I hope this review makes it to the right people. It’s clear you still have passion for this field and that you work hard to take care of your patients. Thank you, Dana! We appreciate you.

I received and continue to receive the best care at McLaren. Everyone shows compassion, and want to help the patients and coworkers. I feel so much better knowing when I go there that I get the best help that can be given.Fast, effective,and knowing what's needs to be done and do it. I can't express how grateful to know my health and life is in the hands of mclaren. Thank you to all the staff there.