Crunch Fitness - Dearborn image

Crunch Fitness - Dearborn

Gym Fitness center Personal trainer Physical fitness program

One of the Most Reviewed Gyms in Dearborn


Address

5601 Mercury Dr, Dearborn, MI 48126

Website

www.crunch.com

Contact

(313) 982-9711

Rating on Google Maps

3.90 (818 reviews)

Open on Google Maps

Working Hours

  • Sunday: 7 AM to 9 PM
  • Monday: 5 AM to 12 AM
  • Tuesday: 5 AM to 12 AM
  • Wednesday: 5 AM to 12 AM
  • Thursday: 5 AM to 12 AM
  • Friday: 5 AM to 12 AM
  • Saturday: 7 AM to 9 PM

Featured Reviews


Frequently mentioned in reviews: membership (26) equipment (17) staff (14) clean (13) people (13) time (12) location (11) cancel (10) workout (9) good (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Kay B. 1 year ago on Google
    It’s just dirty and nasty at this point. I don’t even understand what the workers do. Can’t even put full blame in just the night crew cause they should all be a team. There are literally bugs flying around the facility. Little white bugs on the mirrors at the squat rack, all through the turf, flying in the air. Literally disgusting. Who wants to workout with bugs.I completely agree the gym members at this location need better etiquette but the staff need to care about their place of work as well. At night literally everything is everywhere. I mean every where. Trash every where. The bugs. Please don’t forget the bugs. One night one of the girls was cleaning the bathroom floor with paper towel. She quickly hurried out once I saw her. It’s literally a joke at the Dearborn location now. And just a completely disgusting atmosphere. I’d recommend any location but Dearborn. They clearly need better staff. And better management. Hire ups you need to take more care into your facilities. Your workers don’t.
    13 people found this review helpful 👍

  • 1/5 Alexis M. 1 year ago on Google
    Will not cancel my membership for nothing in this world. I visited this location and canceled the membership less than 24 hours after signing up. (For context I had a month to month contract). I’ve called numerous amounts of times to confirm that it was canceled since I continued to receive text and never received the cancellation email. Every time I call the manager is supposedly never in and I’m not able to come back up there I’m a full time student working nights. I should not have to return to rectify something that should’ve already been done. To date I’ve been charged $140 on a membership I canceled so long ago and every time I call no one can help. Truly ridiculous! Update: After this review I was contacted and my membership was finally canceled. I was supposed to be getting a refund, but only $90 was returned.
    8 people found this review helpful 👍

  • 2/5 Jai E. 6 months ago on Google • 17 reviews
    The staff are cool. This gym is not clean. What I can appreciate about Planet Fitness is that they clean the gym and equipment often. This gym hasn’t been deep cleaned or cleaned well in months it seems. I just started my membership here and plan on going to another location because of this
    4 people found this review helpful 👍

  • 1/5 Murad N. 4 months ago on Google • 16 reviews
    Just picked up my children right now from crunch dearborn someone broke in into the locker rooms and broke so many lockers and stole wallets and all what we heard is they gonna check the camera instead of calling the police and check the cameras right away , how something like this happened in your gym and you just say we’ll check the cameras, you should have taken action right away, be carful ppl do not leave your wallets, phones or your personal stuff in their lockers and that was not the first time, only 2 teen agers without security to protect your personal stuff
    4 people found this review helpful 👍

  • 5/5 Anita M. 2 months ago on Google • 38 reviews New
    Been my go-to for years. I like the energy. Staff is cool. It's easy to get in the zone and not a huge overwhelming atmosphere. The only downside is the lack of respect from all of the members. They don't clean their machines post sets. They leave napkins and empty water bottles laying around, never put their weights back, and break machines. It's pretty lazy and not good gymanship.

  • 4/5 Lunsford Enterprise L. 2 months ago on Google • 29 reviews New
    Gym is always packed! Same people working never helps. Shower dirty, tsuana always dirty!! Pay high price for low budget gym. Warren location is the best!!

  • 1/5 You better run N. 3 months ago on Google • 3 reviews New
    If I could give this gym a zero, I would; a one star rating is just too high. To begin with, the gym is really dirty and unclean. They just turn their heads and act indifferently when you seek for assistance. Additionally, each month rather than charging you the agreed-upon amount. Every month they begin charging you a new fee, and you go to find out why this is happening. All they say is, "I'm not sure." Go to powerhouse it’s 5 mins away and better
    4 people found this review helpful 👍

  • 1/5 Rabia S. 1 year ago on Google
    The gym is ok, but I would be wary of management and the organization of the staff. I cancelled my membership a year ago because I moved and was no longer near the gym. Because I was out of state, I was able to speak with someone in March, 2022 who confirmed over the phone that he was able to cancel my membership. The membership was linked to a card that I didn’t use often, so I didn’t realize that the membership wasn’t cancelled, but it was actually being charged more, from 29.99 to 34.99. I never received emails or any promo from them anymore so I didn’t assume that the membership had continued. When I called today, they let me know that there were no notes taken from any prior calls. No documentation had been made that my membership was cancelled previously- therefore they were unable to refund me despite having already cancelled it, and being charged extra for almost a year. I’m being faulted for their lack of documentation and organization. They stated that management had changed, therefore they couldn’t honor whatever had previously been stated on the phone. Disorganized and unreliable.
    4 people found this review helpful 👍

  • 1/5 Marlyn S. 1 year ago on Google
    Gym was clean, equipment worked. But staff was trash. I signed up to get personal training, and the personal trainer ended up disrespecting my vegetarian diet, even after I set boundaries 😅 The manager did cancel my sessions and refund my money. Which was nice. I was also followed around the gym by two college aged boys, and that was so creepy/annoying. Even the guy next to me noticed. I don’t feel like this gym is safe for women to exist in. Over all 10/10, do NOT recommend.
    4 people found this review helpful 👍

  • 1/5 Alien N. 11 months ago on Google
    BEWARE!!! Went in here to get a peak membership not knowing in the fine print that I was committing to a 12 month plan. Went in to cancel my membership because I need to save money and he told me I CANNOT cancel my membership & if I wanted to cancel it I’d have to pay over 400 dollars !!!! due to the contract I signed. could not get anyone on the phone from corporate they don’t even have a customer service number. So now I’m stuck paying monthly for a gym membership I don’t even want. Thanks crunch straight up SCAM! This is the manger Sean who couldn’t do anything to help me out expect tell me I will have to pay this membership or 400+ dollars to cancel. I asked them to take my card off file and they said they can’t because in the contact I agreed for them to use my card. SCAM SCAM SCAM.
    4 people found this review helpful 👍

  • 2/5 Vlad G. 1 year ago on Google
    This gym is mostly a great place to get a good workout in. Lots of equipment for weightlifting of all levels and good facilities for full body workouts. Some of the training staff could use some work on customer service and their politeness to others. As I went to use generally open and free to use equipment, I pointed to the equipment and asked if it was available or not. The trainer (who was training a group for a circuit in a non sectioned off area with no indication that this normally free to use area was being used for a circuit class) simply answered no. I paused and went to the next available station for my workout. The trainer stopped me and again, simply said no. A bit frustrated, I turned around and went to go do another exercise as I then realized that (apparently) the area was closed off. You can tell people an area is closed off and not for general use if that’s the case, there’s no reason to reply in one word answers and just look at someone and say no. No reason to make others look dumb for not knowing something is closed off without signs that a class is being held.
    4 people found this review helpful 👍

  • 5/5 Vandapooh W. 1 year ago on Google
    Today was my free personal training session. Latonya Berry was excellent. She knows what she is talking about. She’s patient and definitely positive. Because of her knowledge I will be going to personal training sessions 3 times a week. I’m finally getting my life back on track when it comes to fitness. Thanks Crunch for hiring such a nice trainer. And yes the place is clean. They have cleaning products to sanitize after you use the equipment. So if you come here you need to be a positive team player , definitely clean up behind yourself. P.S… I hope my review will help You be a better You!
    3 people found this review helpful 👍

  • 1/5 C L. 5 months ago on Google
    You would think after COVID occured, that the facility would be clean- even on a basic level sanitized. Every single time I come to this gym it's absolutely disgusting from the floors to the locker room benches, bathroom sinks, pretty much everything besides the toilets. There's hair all over the gym and locker room floors. I bring microban on my own. The wipe depensers are only full in certain areas and some of them that are full get stuck because they aren't dispensed correctly. That's at anytime of the day. I've visited in the morning at opening , mid day, mid evening and in the evening near close. I will say that the day shift is cleaner but you can still tell it's barely cleaned. It be the same spots in the floor the same dried up liquid on the benches the same smell in the sauna, weights not even racked all the time. People pay a membership and expect it to be cleaned and maintained. It's a place where people are sweating all day and germs are transmitted so all the wipe dispensers, and dry paper towels should be available. There shouldn't be hair all over the benches, floors and inside lockers. I should not have to come in with my own products to wipe and clean down anything UNLESS they stick a sign up that says patrons are responsible for the cleaning and sanitizing of the equipment as well as, sauna, sink and other amenities within the gym locker room and gym floor. Otherwise, the membership fee should be raised to accommodate a cleaner or, give the employes an increase in pay for being the designated cleaner each week and rotate it out. Having to walk to the other side of the gym for some wipes cuts into my workout time and so does wiping off nasty benches to set my items in or on. As well as having to switch machines because I discover the one I'm trying to operate is in need of service.
    2 people found this review helpful 👍

  • 1/5 Alexus I. 1 year ago on Google
    I updated my account to a new card and it wasn't until recently that they noticed that my account was over due for 7 months. Now there are trying to make me pay for going to the gym for a few months plus late fees when it wasn't my fault they didn't update my account. I told them that starting next month I will pay the regular amount because I'm the one being inconvenienced. It isn't fair I'm getting punished for someone not doing their job. Why do I have to pay late fees. And the account I used is strictly for my membership and subscriptions so I didn't pay attention to it. The treatment is insane. And I'm waiting to hear back from corporate. Highly upset
    2 people found this review helpful 👍

  • 1/5 Malik A. 1 year ago on Google
    Don’t ever come here. They are liars. Very bad gym. When I first went there I talked to an employee about a plan that I wanted and they told me they could do that. They ended up lying to me and stole my money. They told me if I wanted to cancel I had to call the supervisor and when I called I was on hold for more than half an hour and still no response. All they did was steal my money. I don’t recommend going to this fitness gym.
    2 people found this review helpful 👍

  • 5/5 Delon R. 2 years ago on Google
    I came as a guest and I was very impressed with the classes because my gym doesn’t offer classes
    2 people found this review helpful 👍

  • 5/5 Aws H. 2 months ago on Google • 8 reviews New
    Beautiful Gym

  • 1/5 Shary S. 1 year ago on Google
    I usually go to Taylor but my friend lives in Dearborn and since she always comes to my club I wanted to return the courtesy and go to her club for once. NEVER AGAIN everything was dirty to the point that we didn't even use the hydromassage. For starters I stood at the desk waiting for an associate because I had no idea where anything was at that club and I waited a good 2-3 minutes because they were all chatting with each other clueless to the members around them. Once we finished the group fitness class and went on to the floor and I had never seen soooooo many broken workout equipment and none of them didn't even have an out of service sign on them! The accessories for the Triceps rope cable were in SHREDS I mean SHREDS(I would have taken a picture but I had left my phone in the locker room) we decided not to use them because we feared that they would just snap with the weights and it wasn't just one of the attachments that was in horrendous shape! For liability alone I would have just taken them off the floor until the replacements arrived. The spray bottles to wipe down the equipment were mostly empty, needless to say it was a HOT MESS. Clearly there is no management supervision at the Dearborn club because for as many associates that were standing at the desk doing nothing that location should have been spotless. This experience was about 3 months ago but I have been super busy with work that I never got around to post my review.
    1 person found this review helpful 👍

  • 3/5 Marika W. 10 months ago on Google
    Have been coming here for quite a bit. The gym has the equipment that I need for a reasonable monthly fee. However, there are a lot of people (seem like hs kids) horse playing in the gym at all times. Managers (if they are even on site) and workers seem to not pay any attention to it or sometimes even take part which could be a liability for the gym (coming from someone who has experience in gym liability litigation). I went to go tell a manager today and there won’t even be one on site until tomorrow, which seems like another issue. Rules here should probably be reviewed and enforced.
    1 person found this review helpful 👍

  • 1/5 Vivian G. 1 year ago on Google
    Not surprised by the reviews. The management team seems to lack any sense of responsibility. I have tried to contact them and they have yet to respond in regards to canceling a membership. Went in 3 times to cancel but couldn’t since the manager wasn’t present none of those days. I do not recommend this location.
    1 person found this review helpful 👍

  • 5/5 Ammar A. 11 months ago on Google
    I really enjoy the gym, but sometimes it is very busy and too many people, but that's just normal. Overall, it has everything you need to work out and get MASSIVE. 10 bucks a month, def worth it, and with consistency, u will get bigger. The staff are very friendly and kind. It is clean and not dirty.
    1 person found this review helpful 👍

  • 1/5 Lamontae J. 1 year ago on Google
    I usually don’t do reviews but idk what is going on with this gym. Everything is dirty, broken, and unorganized which is a shame because I’ve been a member since it open and it hasn’t always been like this. Other locations are way cleaner (Farmington, Taylor, South Gate etc.). One time I came two days in a row and it was very noticeable the bathroom was not cleaned.
    1 person found this review helpful 👍

  • 2/5 Fareed 1 year ago on Google
    Bathroom is nasty. Planet Fitness has people re-racking the weights. It's a 5 star gym in the morning but a 1 star gym at night because of that.
    1 person found this review helpful 👍

  • 1/5 Diamond G. 1 year ago on Google
    DO NOT PROFESSIONALLY TRAIN AT THIS FACILITY! One of their employees (Bodiedby_dj) is scamming people Out of there money! He is taking full Payment of $500 for personal training sessions. Then is uncooperative when it comes to scheduling. Then when requested a refund, he Ghost and blocks you! He did this to me and two other individuals and I know many more others who he scammed with a false shoe plug business! This man is a scam artist and if this is who CRUNCH FITNESS ALLOWS IN THEIR FACILITIES, STAY FAR AWAY!
    1 person found this review helpful 👍

  • 4/5 B A. 1 year ago on Google
    Music is great. Great equipment, but downside is good luck being able to use it. Gym is very crowded They got rid of the fit3d body scanner at this location which is why I have the peak results membership to begin with. Very unfortunate because this location is the closest to my home and work, so it is convenient.
    1 person found this review helpful 👍

  • 1/5 Taylor S. 4 months ago on Google
    Avoid this gym at all cost. As cheap as the membership fee is, it is still a total ripoff for this dump. The facility is unsanitary, the members on the whole exercise zero basic gym etiquette, and the atmosphere is toxic and unwelcoming. If you like a gym where you need navigate your way through the literally hundreds of mismatched weights strewn across the floor, where you can expect to be badgered by creepy hooligans, and where canceling your membership feels like you're the protagonist in a Kafka novel, this is the place for you.
    1 person found this review helpful 👍

  • 1/5 Alx a. 2 months ago on Google • 4 reviews New
    Literally the worst gym (this specific location) I have ever been to. The staff is beyond rude, extremely poor customer service and if I didn't occasionally see them cleaning, I would not believe any of them ever did. If I was you I would drive right past this gym and reach my fitness goals elsewhere. The only good thing about having a membership here is that it encouraged me to seek a new membership at LA fitness in Allen Park, a 5 min drive that is just a little bit past here that's totally worth it.

  • 4/5 Ali naseer J. 1 month ago on Google • 3 reviews New
    Great gym, clean equipment!

  • 5/5 Asia D. 2 months ago on Google • 3 reviews New
    This isn’t even my home gym and I’m here the most. Love the atmosphere, customer service is amazing, I’m normally here as soon as they open and I ALWAYS see the lady janitor cleaning! The opener on Mondays, Sarah, Muj, and more that I can’t recall their names at the moment make it so comfortable. They’re always around if you need help and they don’t make it feel like you’re bugging them. Great safe space.

  • 5/5 sam c. 4 months ago on Google
    Staff is always nice and cool , the morning seem to be the best time to gym because not a lot of kids ( teens ) in the gym but overall a good experience.

  • 5/5 Mohamed A. 1 year ago on Google
    Jackson and Ella were really great and helped me so much! This gym is a must for anyone who wants to get fit and be around people who will support all the way through.

  • 5/5 Abdeen A. 1 year ago on Google
    Love the staff especially muj, he is always helpful, very kind, and always give me tips on how to workout better. Highly recommend to come here and can you can you come a trainer? Hi workout

  • 5/5 Maya G. 8 months ago on Google
    Great, organized and clean gym! I have been coming here for almost a year. Muj signed us up and was an amazing help - he explained everything and made the sign up process really simple. He was respectful, kind, and he works very hard to keep the gym up and running. All the other crunch staff are wonderful as well. Thank you guys!

  • 5/5 Hussein S. 8 months ago on Google
    First off, want to thank Muj for signing me and my wife up! He’s a great worker there and really set the tone for us to sign up. He always is walking around, cleaning, making sure equipment is working! He especially is good at keeping it a nice environment for everyone to accomplish their exercise goals. In terms of the facility, it’s very spacious and has everything you need. Like any gym, there are busy hours (3-7pm), and busier times like summer. Regardless, I find crunch and it’s staff to both be great!

  • 5/5 Mohammed A. 1 year ago on Google
    I've been going here for about 2 years and this has to be hands down one of the best gyms in my area. It's very close to my house, around a 5 minute commute, the equipments are always up and running. And I can't really complain. 5 out of 5

  • 5/5 Madison R. 11 months ago on Google
    I really enjoyed this gym when I lived in the area. I really liked the vibe of the gym and had many great workouts. Cancellation was easy and the manager was super helpful :)

  • 5/5 W. E. 1 year ago on Google
    Crunch has more up-to-date equipment and more space than any other gym that I've been a part of, and I've been working out for over thirty years. The staff is very helpful and responsive to your needs.

  • 5/5 Gabriel Mauro Rodrigues C. 1 year ago on Google
    Love a friendly gym where they really care about the people. The trainer has been very helpful. This gym has all the equipment you need, I definitely recommend!

  • 2/5 A'lese 6 months ago on Google • 2 reviews
    Wanted to find a new gym home went and used a day past. Storey was helpful in some ways. The only problem I have with this gym is the cleanliness I went at 7 in the morning and the lockers rooms smelled like complete cigarette smoke. The treadmill has old gunk in the cup holders and at the bottom of the treadmill. Bits of trash on the floor. Equipment everywhere it’s like there was not organization in the gym. I understand things can get messy during peak hours but 7 in the morning when barley people are there is the time to clean and tidy up the place. At Planet fitness their employees are constantly cleaning and organizing to make your workout smoother. I wish my experience was better because I was really looking forward to joining this gym. Hopefully this gym can take my advice and make things better for the next person looking for a gym home
    7 people found this review helpful 👍

  • 5/5 Adriel R. 1 year ago on Google • 1 review
    My go to spot anytime I wanted to workout! Marwan and his team are super chill, friendly, and knowledgeable. Anytime I came into the gym the staff was willing to help and got me set up as I'm not native to Michigan but felt right at home. Shout out to my brother Sam as well! All the team members are there for the people. The gym was clean all the time and provide spray bottles for people to wipe equipment off to keep it sanitary for the next person to use. The staff also keep tabs on everything and regularly vacuum and clean equipment as well. Lots of different variety as well (I found out like at least 10 new machines from my time there!) Definitely a 5 star gym. If I ever come back to the area I'm definitely going back to the same Crunch Fitness, couldn't have it any other way!! Hope you guys are doing well and have a great holiday season :)
    5 people found this review helpful 👍

  • 1/5 Karen L. 3 months ago on Google • 1 review New
    Place is dirty, workers are racist, and they are always over crowded. I wouldn't recommend planet fitness to anyone but go there before here ! YMCA's are great too! SKIP HERE THOUGH !
    2 people found this review helpful 👍

  • 1/5 Ismai b. 1 month ago on Google • 2 reviews New
    Muj is a horrible person that works in the front desk of crunch Dearborn, I don’t suggest you guys having him work there he makes people not wanna go there and makes a good place a horrible place thank you and hopefully you guys take it into consideration.

  • 1/5 Alana C. 1 month ago on Google • 1 review New
    Since last year after the trainer told me that he will not continue working in crunch • “cancel the membership” that was in August on January 24 they charged my card 58 dollars on the 27th another 58 dollars and today February 2 they returned me to charge 40 dollars and since August I have not set foot in the establishment, who is the manager, please answer me, how do I stop him from continuing to scam my card. I talk on the phone and the manager is never there??Helpppppp


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