I’ve been a member at the gym for 4 years! I’ve loved this gym and I loved all of the staff. One day I walked into the gym and the manager approached me telling me that the GM has a police report on me and that I need to leave the gym now because the cops are on there way. The GM falsely accused me of harassing her, posting her address on social media, following her home after work and the worst part she said I threaten to kill her kids!!!! I’ve never met the new GM manager named Katy. I’ve never spoke to her or even knew her. I was in complete shock that all of this was happening. The manager at crunch Taylor named Kyle was very helpful and professional. I was explaining to him that I’ve never done anything and I have no idea who this new GM manager was. I was asking him to ask Katy(the new GM) if she would speak with me. Katy would not come and talk to me and refused to hear anything I had to say. So I grabbed my belongings and waited outside till the cops came. I spoke to the cops and apparently she did not have a police report on me. The cops were very helpful but unfortunately there was nothing they could do to get my membership back. I’m extremely disappointed in the new GM manager and I feel like I was being harassed by her because I’ve done nothing wrong and there was no proof of anything I did. I was willing to cooperate and prove to them that I did nothing wrong, but I never even had the opportunity to do so. The gym is amazing and all of the staff is great but this new GM manager has falsely accused me of doing things I’ve never done

BEWARE!! Membership coordinators will lie to get a membership, I was lied to by Kyra M. I bought 1 year in FULL with no extra commitment and they fraudulently put me on automatic payment AND a yearly fee!! Called multiple times and the same answer, I can not refund you per Katie C. I sold gym memberships for 20 years and I was very clear EXACTLY why I was paying more upfront so I was 1 year and out! I now have asked to talk to the owner and discuss what is happening in the club! I highly recommend you go ANYWHERE ELSE but here! I will update if anything finally is resolved....

Great gym, horrible customer service. THEY WILL NOT LET YOU CANCEL YOUR MEMBERSHIP. Like many gyms in my life, cancelling a membership is always a difficult, but this is the first time I've had to call my bank to stop recurring payments which is associated with another charge. I have had numerous interactions with them and every time I get a different response - kept calling to try and reach manager, emailed manager, went through form online. Tried going through the website to remove my payment details. I'm at a lose with what to do but I refuse to continue to pay. My advice is to not give them your bank details as this makes it much harder to cancel. ** UPDATE: So I happened to be back in town and drove out to cancel my membership in person. I had no issues cancelling it at that point, so whatever you do, make sure to cancel in person at the gym you signed up at ** Overall, Crunch is a great gym and probably the best I've been to. Love the weightlifting area and adore the functional area that allows me to use sleds and battle ropes until I pass out. Gyms can be hit or miss with how well the weights are put away, but that's more on the other members in the specific area.

Is my second day using crunch fitness i wont be back The girl blonde hair she told me at the counter that I had a purchase a membership or have a 10 day pass or couldn't come in on the way out. I was gonna leave and she s adjustment you can stay. I was told David before yesterday was able to come in to work out the machines. I don't like bate switch. I'm not coming back. i wanted to but i dont play games it waa cloes to my home and wanted ro work out thanks but no thabks lyers

Updated: The new staff is absolutely superior to the past 3 years, I am not alone in thinking this. Have conferred with many other members that I know have been there for a long time. folks are just upset now because this new staff actually enforces the rules - aka rack your weights, don't have tripods (vain anyway), don't hog equipment for 45 mins straight... etc Its a $10 a month super busy gym, rules need to be enforced. deal with it. The gym itself is fine - but the staff is 50/50. Some shifts lately absolutely ROCK. The dudes actually greet you, are quick to assist, play decent music and ya know… do work. I’m hopeful this is the new norm. 3 stars because I’ve been here since it opened and the original staff is uh…. Bad.

Billing: was told it was month to month and it end up being a full year. I had to cancel, then the pandemic hit. They charged me $500 for the full year and I only went a month. When I called to tell them to cancel, the lady was rude. She told me I could send a email, and I did. Next thing I know it's a Bill due. When called to explain, a male stated I had to come in and now pay the full bill. This place is a scam! I'm still not paying, and I won't be returning. Be transparent, not conniving for memberships.

I've been going to crunch for about a month now. The facility is clean and well kept. The staff is friendly. I've been working with Summer for personal training once a week and I'm really enjoying that. My only real complaint, and I noticed it in another comment, is that occasionally, there is a lingering weed scent in the bathroom. I've noticed this once or twice. I don't think that's necessarily a mark against the company, just something to note.

I joined the gym and paid my fees the first month. Within the second month I received a notice that said I owe $85. I went to the gym twice. I live a very busy life and I just wanted somewhere to go on the rainy days to get my exercise in. The only way to cancel my membership is to visit the location when a manager happens to be there. Beware and join at your own risk.

I have been a member now for 2 months and working with Dan on my personal training. The gym is always clean and the staff super friendly and helpful. I felt comfortable the minute I walked through the door. Dan is not only an amazing and knowledgeable trainer, but he genuinely cares about my well-being and health. He communicates well, pushes me when I need it, and is super supportive. His passion for training shows through his caring for his clients which helps me push harder. I have never been stronger 💪 ☺️

I have called in 3 times now to cancel my membership and confirm the policy. I asked them if we could make an exception as I was out of the country and it was 10 days before the payment billed. The two reps advised yes, the third rep I spoke to when I said my membership was still billed replied that he knew this was an ongoing issue and he would contact his manager. That rep advised I would get a call back within 2 hours. I called in for a 4th time to speak to the manager after never getting a call back and he said he won't cancel it unless I come in, or send a letter. I explained my situation and he replied "this is our policy you are just looking for a refund." then he said he can't speak for his other team members, what was said doesn't matter and that he is going to hang up the phone. When I asked his name he hung up. He raised his voice multiple times, spoke over me, and was very rude. I can't imagine what working for him is like. I would not go here again.

I’ve been training with Daniel (Pt manager) for the last 2 1/2 months now and it’s honestly been amazing. Dan is super caring/attentive and is literally always available to help inside and out the gym, not mention the gains and weight loss as well as other health issues that have gone away within the first month of training with him! As a manager he already goes above and beyond for the team, but for his clients, he goes to the moon and back. I’m so excited to FINALLY reach my fitness goals! So If you’re looking for a personal trainer, I would highly recommend coming here you won’t be disappointed :)

Crunch has recently become my new gym home so I am still fresh to this location though I wish there were more alike machines. On busy days or halfway busy I would have to wait for a weight machine to become available and in the sauna we are taking turns. (5max capacity). There's a open floor plan so everything is pretty simple but more machines would definitely compensate the price that we pay for a monthly membership.

The general manager, Anthony was rude and unprofessional. He seemed extremely frustrated that there were issues with our logins. Another younger employee came over to assist. She solved the problem within minutes. We have been members here for years & pay for multiple memberships. There was definitely no need to be so rude over something so simple. Do better!

Lawrence Buckley is the best trainer at Crunch Finess. I have tried for years to get stronger with strength training exercises, and nothing happened. I decided to take a chance and bring on an expert. In less than 6 months, I Ioss weight, successfully reached every goal, trained for two 5k races, exceeded my goal times, and now I am prepared for a photo shoot. He is outstanding at what he does. I will stay a student under the best for as long as possible.

Gym is well maintained and staff are nice and helpful, the only thing is they need to get to the routine on turning on the sauna in the morning, I came in at 717 AM and was off 😠, but other than that all good.

I am from out of town and had to ask questions about changing my info into my hometown after starting here while traveling for work. Met with a man who got snippy with me on the phone, provided no details or any help at all on the process, and hung up while I tried to ask a follow question. This was only a 1 minute phone call too! Would rate 0/5 for this experience alone but the lowest I can go is 1/5

Personal training with Dan at Taylor Crunch has been outstanding! I had planned to cancel my membership this year, but since I started working with Dan I've made so much progress, and he is so fun to work with, that I've decided to continue my membership and personal training. Highly recommend!

The gym is clean, spacious, and well stocked with various machines and equipment. The staff is friendly and accommodating. My initial attraction to the gym was the group classes. The classes are great, but I was not able to stay consistent so I sought out a trainer. I was lucky enough to have “kick offs” with different trainers and after analyzing their various training styles/personalities I made my choice. Alonzo (Zo) has proven time and time again that I made the right choice. His expertise and training style has lead to drastic improvement in my strength and health. He continually makes updates and redesigns my sessions to maximize my progress.

They'll take your money, charge you when you try to cancel, and keep your money too! My husband got an annual contract and was then sent away (he's active duty military) and I tried to get his contract cancelled. Long story short, it wasn't. I was never told that you have to go in physically to cancel the contract and we were charged the Annual Fee and a Monthly Fee (over $120!). I called in the beginning of August to ask about it was told it's no issue and they'll put a note in the system or whatever but never that I had to go in to cancel. When I did go in to cancel (after a half dozen calls) and signed the cancellation contract, I was then told that because I signed the cancellation that they won't refund but I had to sign the cancellation to not get charged again. I went in the day after the charges posted and was already pretty much SOL. It's a fine gym but a scam that's not even BBB accredited.

Awesome gym great clean environment!!!! But the male black BOLD manager is super super rude and makes me not ever even want to step foot there. Iv seen him yell at people over a gym back out on the floor. Understand there’s signs about it but have better customer service…..

By far the worst gym in Michigan! Dirty and nasty. The sauna is broke 24/7. You would think this could be upgraded at least by DOUBLE charging the annual maintenance fee like you do! So sneaky! You’ve been warned, check your back account! And power wash your sidewalks! You have more pieces of gum smashed on it then you do gym members! SMH!

Steven is a trainer at Crunch and he's the best! He knows what he's doing and both my husband and I gained muscle mass, leaned out and feel great when working with him. He is also very safe and knows injury prevention.

I love this gym! They offer a wide variety of classes and equipment that other gyms tend not to have and they keep the place clean and well-maintained. It does get busy on Mondays/Tuesdays at peak times, but people are pretty cool about working in or working around each other. When we started, it had been quite a few years since I was serious in the gym and my wife was brand new to resistance training. Because of that, we worked with a couple different Crunch trainers (Luis and Dan) to get us started on the right path. These guys are professionals and know their stuff. Form, technique, proper warmups, muscle targeting were all covered and our workouts are more productive because of it. If you're just starting out or looking to up your game, it's definitely worth talking to a trainer to see what they've got to offer. It's seriously a great gym with great staff and I'm glad we found it. We've been going for about six months and my wife and I are both feeling and looking healthier and enjoying the experience.

I had an unfortunate incident with a trainer on AUG 7th, 2023 whereas He interrupted me in the middle of my workout with my wife and demanded that we move to another area because he was starting a class. Normally the area where training is scheduled is roped off to let customers know in advance, but this wasn’t the case. I preceded to argue that the way he went about moving me wasn’t “customer friendly “ at all but he didn’t care. He was only concerned about getting his class started. I ask for a manager, he told me to get them and that I had to move. This was embarrassing to me and my wife as this was done in front of his class! I have never been treated like this before at any of the other locations I’ve been to. I left Planet Fitness to join this organization and this is how I’m treated? This is the ECORSE RD LOCATION IN TAYLOR MI. I want a formal apology from trainer as I have already requested from the Supervisor on duty at the time. I have yet to receive one! They have my number and information. Absolutely ridiculous!!!!

I Stacey have been a member for 2 years .I like the staff and my Personal Trainer Zoe is the best, I've been with him fir 6 months. He really helpful with helping you reach your goals .He's tuff but he make your workout fun also.He even help you when it not your day with him. . Highly recommend Zoe he's the best

Katie is the most amazing General Manager of any institution I have ever met. She takes great care of her employees and all of her patrons. Give this girl a $20k raise per year!

One of the best gyms I've been to. All machines and cables work properly and when something breaks the gym takes action to fix it. The body scan has been my favorite amenity in this gym by far, tracking my progress has been easy and effortless. Trainer Alonzo Martin has been a huge part of my progress and improvement in my strength and physique. Being a long distance runner I need to maintain a lean physique and not gain too much muscle mass. Alonzo's expertise in this industry has done just that. I highly recommend him as a trainer.

They took $50 out of my account and when I called about it the staff was rude! They told me KATIE would call back but she never did forcing me to drive up there and when I got there KATIE the so called manager was rude to me and she refused to refund me and take my card off file that was never authorized for auto pay by me anyway! So I told her to cancel the membership and she refused to do that too! Her attitude is nasty!!! I told her I spoke to the Dearborn manager and they were going to refund me; she lied and said she spoken to them and they didn’t say that! spoke to mat at dearborn location he had no clue what she was talking about and he ended up refunding me in cash something she could have done instead of Lying!! Don’t get a membership at this gym this the second time this happened and the staff is rude and KATIE the manager is a liar! And I have the video of the interaction and I will be uploading to Facebook.

With monthly membership as low as $10 a month, don't expect a luxury gym. I visited to consider joining in the near future when I start visiting the area again. Staff was great, facility was very clean. Had the basic, necessary equipment for a good workout. Not the luxury gym with all the amenities as my home gym, but only one quarter the price. When I start making trips to Taylor on a regular basis, this will be the gym I join.

The trainers here are top notch.They’re knowledgeable, friendly and encouraging. The gym is kept clean and the people who come here respect gym etiquette.

(Updated on 05/02/2023) I am pleased to report that Dan (personal trainer Manger) reached out. We scheduled another session and it went extremely well! Dan was very direct and helpful! Give me lots of new information and showed me techniques/how to properly use a few of the machines/gym equipment! I walked out today feeling more confident and with more understanding on this weightloss journey I am on! I'm grateful and appreciative of the communication and the time he dedicated today! (Original review) I'm new to this gym. (Today will be day five) Yesterday, I was scheduled to meet with a "personal trainer" for a free workout session and to do the body scan. All the "Personal trainer" did was call the body scan a glorified scale and talk nothing but, how I should hire her and find the money to hire her. (I never even got the body scan done because supposedly it was broke down.) She never did the workout with me. Before meeting with her, I was hype and ready to start this weightloss journey, after meeting with her I was left feeling confused and loss of that motivation. Although, I'm still going to go, because ultimately my goal is to loss the weight. I just feel like she should've have been more informative, encouraging and supportive. Verse being told that the only way for me to do this weightloss journey is to hire a trainer. I'm not saying all of their trainers are like this. This was just my personal experience.

This gym is great! I was recommended by a friend to visit and I loved it!! I got to speak with Dan, I believe he was a manager, and he had such a great energy, was well educated on fitness, and encouraged me to come back again. I surely will. :)

Love working out here. Been going here for about 7 months now. Personal trainer Dan, has been so helpful. Working out with him makes things so much easier, he makes the gym anxiety go away, makes you feel very comfortable for sure. I would really recommend him!! He's amazing. The staff is very friendly too. They are always ready to help with anything you need. This is the best gym I've been to so far!

For all those thinking of new year-new me or just wanting to start/maintain a healthy lifestyle hit start on that membership! Small class sizes, tons of equipment, and even a free "kickoff" with trainer. Personally I love Steve, he makes training fun! But there is definitely someone for everyone! I made the best decision 4 months ago to invest in myself.