I had a traumatizing experience. My mother and I were at the shower then suddenly the lights were shut off, we both were screaming and so scared. It was a huge trip hazard, specially for my mom since she has some mobility issues. We were also about to be locked at the gym. I ran out of the shower and found the lady who was closing, and when i told her how did you turn off the lights, turn them on now, my mom is still in the shower. While the lights are still off the lady started telling me that she did that because it’s few minutes after their closing time. Instead of apologizing for such a big mistake and rushing to turn on the lights, she was arguing and saying it’s our mistake. That is very missed up. I emailed the management regarding my concern, but days have passed and i didn’t hear back from them. Very disappointing experience.

It has been an absolute nightmare dealing with these people. I have tried to cancel my membership since April 2020. They have continued to charge me for the membership, threatened our integrity and refuse to cancel our membership via phone - even through the pandemic. They have been incredibly rude, accusatory and honestly robbing us. I have never had such a terrible experience with any company in my entire life. These people will make it as difficult as possible cut ties, avoid at all costs.

If you are searching for gyms to go to and you landed here, do yourself a favour and find somewhere else to spend your money. Membership is way over priced, terrible staff - no customer resolution skills, there is no way out of your contract without paying for THE REST of the 6 month -1 year membership you signed up for, quality of the gym is subpar. Only benefit is that it is a "for women only gym" - and I assure you there are far better options and female personal trainers /classes in Windsor to choose from.... do NOT choose this one lol

I was a member here many years ago. Love the fact that this gym only allows women! They offer many classes that are included in your membership, like cycling and yoga. Nice new equipment, and a salt water pool! Ohhhh and a spa with all services, how cool!

I am so so disappointed in this gym. Over and over again. They don't seem to care about their staff or their members. So many things could be done to encourage success and to help their members succeed, and they just don't care. I am injured and unable to get to the gym, but in order to pause my membership, I need to give 30 days notice AND I have to go in to sign. In the days where you can buy a house with an electronic signature, you can't pause a gym membership with an electronic signature. Absolutely ridiculous. Will be getting out of this membership as soon as I am able to without being charged to get out of it. I miss the YMCA.

Unprofessional owner/ manager. Just rude. Went for a membership to find out the pricing because she wouldn’t tell me on the phone , only to get members. The girl was pushing me to buy everything, I just wanted to use the gym and not classes. Wasn’t impressed. And very annoyed. Wasted my time there. Walked around and the gym equipment looked so out dated. Big pass on this one.

I joined this gym 2019 and till now I can’t cancel my membership, I am not living around and I talked to them more than 15 times they just take my money. After 3 years they even charge maintinance fee and I didn’t see the gym in a year. Don’t give them your credit card number never ever or they are taking your money and you can’t cancel it

I feel so welcome and comfortable in this facility. I , personally have always found it well maintained and clean. Lots of space to move around. My only complaint is that some of the volume controls on the TVs don't work! No big deal. Price is fair

I 100% recommend this gym. Very clean and cautious of Covid-19 precautions. Staff is always cleaning, and are very helpful towards the members. They are very welcoming and make you feel comfortable upon arrival. Never had a bad experience... Absolute Fitness West has a variety of options from a tanning bed, two swimming pools, amazing equipment, a spa and a sauna. They offer so may different type of classes I love it here.

It’s small and cramped no space to workout when it’s busy. Also it feels like there’s no AC on sometimes. Hours of operation really suck if you work weekends. The bathrooms barely even lock. On the plus side it’s not expensive and the classes are decent.

I definitely do not recommend this gym, I’ve been with the gym for two years almost now. It’s stated that it’s for women and half of the time, I was going there, they were men in the changing room fixing stuff and walking around. Even some of my friends have experienced that. Some Stuff are rude, and if you’re thinking about cancelling the membership, they will give you the worst time. You will never be able to pause your account if you go on trips or can’t work out for health issues, even for a week. They will always say a supervisor will call you back, and that will never happen. Trust me they are so unprofessional, and will never come to ways of making customers happy.

I love this gym! All the staff are super friendly and nice. They greet you by name and always ask how you’re doing. There’s every machine you could think of, as well as a good weight area. There’s also many classes that you can take with great instructors. Overall, such a positive experience and I would definitely recommend to any woman looking for a gym!

Let's make it simple old is gold, after going to new gym in town I miss the place the staff and the best trainer Carol so I'm definitely going back.

It is a great space for women to freely exercise. The staff are extremely friendly and helpful. The fitness classes are great. Brandie is a wonderful coach who gives the students levels at each and every exercise done. Elisabeth does a wonderful Aqua class. All in all, it is a great place to be at.

what a great facility!!!! Staff is extremely friendly and welcome , setting a great vibe as soon as you walk in !! The Gym is always kept clean and equipment sanitized. Tons of fun classes ,pool ,sauna and bonus Pilates!!! Come on ladies what else could you need or want from a women’s only gym ?!!! Love it here !!!!!💛💛💛💛 MUST TRY !!!!!

This gym is the Worst Gym, not only are the staff rude and unwelcoming, let’s not forget about the out dated equipment and musty smell in the change rooms and don’t use the pool there, I used it once only and got a rash!!! Then try to cancel your gym membership and they won’t let you and continue taking money from your account knowing you are no longer using their services, even during a pandemic!!! I spoke with someone over the phone and explained my situation that I was having a surgery and couldn’t come in to sign my cancellation slip and they rudely replied that my circumstances didn’t matter and they would continue to charge me, so I decided to put a stop payment with my bank, then when I was well enough went in and asked to cancel my membership to which they said I owed $68 for they months I was not able to come in and cancel I disagreed with them and told them they were crooks, they at first would not even let me sign the cancellation paper saying I couldn’t cancel without payment, finally the girl let me sign the paper and told me I would have to pay that 68 dollars or it could go to collections to which I replied that I would fight it!!! But instead of putting the 68 dollars in collections they continued adding to my debt and charging me a membership fee!!! Then I was send a higher debt bill from them instead of calling me sooner to talk to me to resolve this!!! If you scroll through these reviews you will see many more stories like this!! It’s Shameful this is how they run their business, I am not the type of person to go and write a bad review if it’s not deserving but after seeing other similar stories I also had to share mine!!! Morally I don’t want to pay this debt, but I might also thinking of taking them to small claims court to get my money back after it’s paid 🤷‍♀️🤬 Do YOURSELF A FAVOUR,FIND ANOTHER GYM AND CHECK REVIEWS

I’ve had a membership for a bit but haven’t fully used it to it’s capacity. I’ve recently been going to class every Monday, Wednesday and Friday and feel great. I love the new schedule that includes that class “body sculpt” which is instructed by Cassie. Absolutely amazing. Unless with another customer, I’m always greatly when I come in and when I leave. Good experience thus far!

Saff is friendly and kind and It's very cleaning. It's got all the equipment you need for a great workout. It's looks like a small from the outside but It's big inside. 2 pools a lap pool and a heat therapy pool. Also they have very class you could want.

So many horror stories about this place, I know a few people that had membership documents forged by the staff here and were then charged for months and couldn't get out of the contract. The staff is rude and pushy. The equipment looks old and it smells awful in there. I wouldn't recommend this place ever.

Love the machines there are so many for the body. The staff is very friendly and helpful when needed and believe me i needed help

I already wasted a lot at this place they will always post sign for deals but once you sign up the membership they will deduct money without any reason saying that it is maintenance charges so I guess yeah it’s not worth it

Usually a skeptic with gyms but Absolute fitness does a great job of giving me motivation. The instructors and staff are very friendly and helpful. Membership is affordable and plenty of options for classes. I especially love the pilates classes. Victoria is a knowledgable instructor and creates a fun classes every time. Would highly recommend.

This gym is unbelievable! The staff here are very helpful and just great in general. It's an all women's gym which makes me feel comfortable while working out, not only this but it is also very clean and tidy which just makes the whole experience a 10/10!

Excellent gym, complete with areas for strength training, conditioning, swimming and more. The facility is well maintained and the staff are very friendly. When I signed up for my membership the staff gave me a tour of the gym, demonstrated what Absolute fitness has to offer, tips and tricks about using the gym and countless other things. Amazing gym!

This place is honestly amazing! Its such a peaceful environment to workout in and the staff is so kind! This gym offers so many great classes that help encourage you and feel more confident! I’ve been to many different gyms but I have never had such an amazing experience so overall I would definitely recommend this place, you will not be disappointed!!

I love absolute fitness!! The staff is so friendly and the facility is always kept clean. I always see people cleaning and sanitizing which makes me feel safe during covid. The group and aqua classes are so much fun and the trainers are so kind and personable! I highly recommend this facility for anybody looking to join a gym where they can feel comfortable!

I absolutely LOVE this gym. The staff at this gym are incredibly kind and courteous and have always provided excellent customer service. The layout of the gym is very user-friendly and I really like the back room with access to the turf. The pool is large and clean. The locker rooms are always kept tidy. The location of the gym is great especially with easy access from EC Row and/or the downtown area. I would recommend this gym 10/10 times for any ladies who are looking for a top-quality experience. Thank you to the staff of Absolute! Keep up the great work.

If you want to go to a gym that values their members than don’t chose this one! I was a member for over a year when they suddenly decided to change location with only a week notice. I couldn’t go to the west location because it was too far from my house, and was told I would receive compensation. They changed their new opening date four times and come to tell me I owe them an insane amount of money for their lack of communication and disorganization. When I went in to explain my situation I was gaslit and disrespected. An absolutely horribly ran business. I will not be recommending them to anyone!

Love this place Very clean Amazing staff Spa like pool Lots of classes

I registered for a Pilates trial class and unfortunately, it was canceled on the same day without any prior notification. I only found out about the cancellation upon arrival. Despite my keen interest in trying the class, I inquired at the front desk about the next available trial session. The staff assured me that someone would contact me later, but unfortunately, I have yet to receive any communication. It's disheartening to have a promising experience cut short and to be left without further information. I hope the communication and coordination improve in the future for a better customer experience.

Best staff! Such a very clean and relaxing environment. Definitely recommend this gym if you’re looking for one.