Crunch Fitness - Westland image

Crunch Fitness - Westland

Gym Fitness center Personal trainer Physical fitness program

😠 BEGINNING FITNESS INDIVIDUALS Edge Fitness, Lifetime fitness, Forum fitness center. DO NOT COME HERE. (1Y+ member) Listen to the bad reviews — as I can say I had a complete change heart of this location. Enough to I’m rewriting a review because I openly state they didn’t deserve my past one. They... People often mention staff, membership, water, location, cancel, manager, friendly, time, people, month,


Address

35715 Warren Rd, Westland, MI 48185

Website

www.crunch.com

Contact

(734) 589-8622

Rating on Google Maps

4.20 (698 reviews)

Open on Google Maps

Working Hours

  • Sunday: 7 AM to 9 PM
  • Monday: 5 AM to 12 AM
  • Tuesday: 5 AM to 12 AM
  • Wednesday: 5 AM to 12 AM
  • Thursday: 5 AM to 12 AM
  • Friday: 5 AM to 12 AM
  • Saturday: 7 AM to 9 PM

Featured Reviews


Frequently mentioned in reviews: staff (24) membership (16) water (14) location (13) cancel (12) manager (11) friendly (11) time (10) people (10) month (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Lauren L. 8 months ago on Google
    Canceled my membership because the classes after 5pm take up half the gym so you can't even get a decent workout in. When I tried to get a weight to use the instructor yelled at me to leave the blocked off area. I asked the manager if he could grab it for me since the lady yelled at me. I kid you not, this man rolled his eyes, walked over and handed me the weight and said, "that wasn't hard." Also, the amount of high school kids in this place is insane. While working out, I have had kids come up to me saying they placed bets to see if they could get my number? The amount of men that have interrupted my workout in general to get my name is insane. I left Planet Fitness just because I started to take my fitness journey seriously. Biggest mistake of my life. I have never experienced anything like this since I stopped going. (Front desk staff overall friendly though, management is not.)
    8 people found this review helpful 👍

  • 1/5 Seth L. 7 months ago on Google
    BEGINNING FITNESS INDIVIDUALS Edge Fitness, Lifetime fitness, Forum fitness center. DO NOT COME HERE. (1Y+ member) Listen to the bad reviews — as I can say I had a complete change heart of this location. Enough to I’m rewriting a review because I openly state they didn’t deserve my past one. They don’t take care of their equipment compared to other gyms, they’re increasing pay rates without change. The (one and only) water fountain pisses hot water. It has been that way for 8+ months. When nobody takes from the fountain for a long period of time the water is sometimes steaming (Which is a serious healthcode violation, surpassing 113°) For awhile they let people just take the refrigerated water upfront. Now they want you to come to their gym, get your body temp up, drink their unsanitary hot water in contrast to paying for their accessible cold water. Dont like it? Have fun with your humorous $200 cancelation fee. They care about pumping new members, not prioritizing them. Corporate management is terrible.
    8 people found this review helpful 👍

  • 3/5 Nik B. 7 months ago on Google
    Let’s talk about how long the water fountain hasn’t worked correctly. Who wants hot water when working out? It’s been MONTHS!!!! I’ve seen some people “fixing” it guess that’s what you get for “hiring” people and not actual hiring professionals. Here is the icing on the cake!!! They raised the price of bottled water. Bend over…. My fellow gym rats.
    7 people found this review helpful 👍

  • 5/5 Amar P. 5 years ago on Google • 379 reviews
    First time being here and man it was a boat load of equipment, which is a good thing. Definitely a 5 star gym. They have really well maintained locker rooms which include a Sauna. The bathrooms are also super clean as well as the around it. Machines are high end and well maintained. Staff was super friendly and always willing to help when needed. The gym is full of motivational people to help you out and keep you going. Didn’t feel like a “gym” environment at all which made it more willing to go to. Overall a well kept gym with a super friendly and helpful staff. Take a look at some pictures
    3 people found this review helpful 👍

  • 5/5 Dan M. 3 years ago on Google
    Ok so first time here. Let me start off by saying my hats off to the owners for opening even though our elected governor (no I didn't vote for her) has a personal vendetta against gyms because it doesn't fit her political narrative. The gym inside is great the social distancing was in effect and every other cardio machine unavailable. Very clean place
    6 people found this review helpful 👍

  • 1/5 Damon F. 4 months ago on Google • 6 reviews
    Do not go here they will let you join no problems but boy if you try to cancel for any reason they will treat you like a dog I have called up six different times to cancel my account and was given 5 different emails (I don’t live in Michigan anymore so I can’t go in and cancel myself or I would) when you call them and tell them you are trying to cancel they will hang up the phone immediately or give you very minimal information not only that the facility is disgusting constant filth all over the locker rooms no sanitation sprayers half the time or paper towels meaning all the machines are super dirty until an employee cleans it when you try to get information from the front desk they are no help couldn’t even tell me my bar code so I could link the app together all in all a bad gym not only outside but inside as well (added on note) I am not the only one with these complaints looking at these google reviews it’s a constant issue I would go somewhere else if you are looking for a gym
    5 people found this review helpful 👍

  • 3/5 Ali B. 1 year ago on Google
    Been coming here for about a year and driving 30 minutes from dearborn because I like this location better and I never had any issues at all up until that night shift lady with the blonde hair started working there. She had a really sarcastic attitude and made me and my friend feel really unwelcome. I get off work late so I came in at about 10:30 (I’ve been coming here for a year I know it closes at 12 on a Wednesday) and she had to constantly remind me about the time and rules even when I was not doing anything wrong and made me feel like I had to rush through my workout. I don’t feel comfortable working out and having to look over my shoulder the whole time waiting for her to point something out.
    5 people found this review helpful 👍

  • 2/5 Adam P. 1 month ago on Google • 3 reviews New
    3 of the 7 or 8 sterilizing wiped are out. Bring it up to the staff they’re too busy on their cell phone to be bothered. Men’s bathroom is constantly out of toilet paper. So bring you own supplies and the gym would rock! This has been a constant problem since joining. Recommend the haggerty location. Update February 6, 2024 Broken equipment. Leg extension has been broken since December. They only have two machines.. several other machines are broken.
    4 people found this review helpful 👍

  • 2/5 LCJ J. 1 month ago on Google • 13 reviews New
    Equipment stays broken for weeks. I understand some delay, but other gyms make repairs much sooner. *Edit* More equipment broken than ever. No signs of repair. Once repairs are made, equipment is broken again in a matter of days. This seems to be the b*stard-child location of Crunch Fitness, in dire need of management to swoop in and set this ship straight. Once my contract is up, I’m out of here.
    2 people found this review helpful 👍

  • 2/5 Ashlea M. 6 months ago on Google • 3 reviews
    Potential members should be aware that they could potentially be billed for 2 annual memberships within a one year contract. After paying my final agreed upon monthly charge on my 1 year contract, I went in to inform them that I was canceling/not renewing. I was told that I would still have to pay an annual fee (which is a second as I’d already paid one closer to the beginning of my contract.) I was surprised at this as the renewal date is 9/12 and the annual fee is 9/12 so I thought that was the annual fee for the renewed term if I renewed. I guess it is technically contractually viable, although a bit underhanded. I had planned on coming back. I will not ever be returning despite previous plans to do so when my life circumstances made it more viable.I believe that new members should be given the basic respect of transparency. I understand that companies need to make money, but I think it should be spelled out point blank that their one year annual membership obligates 2 annual fees within it. The person who gave me the bad news did it in a respectful way, and all of my interactions with front desk staff have been positive. My time at the gym has always been positive. I simply wish the full scope had been explained to me upon sign up. Not reading carefully enough was my own folly, but I hope that if others sign up under similar terms they now have the information to make a fully informed decision.
    2 people found this review helpful 👍

  • 5/5 seayjustice3 2 years ago on Google
    I signed up with Crunch out in Westland about 3 weeks ago and honestly, it's been my favorite gym experience so far. I was expecting it to be a lot smaller, but to my surprise it gives that big open gym feel, it's CLEAN, and the staff makes you feel welcomed. The new lady manager isn't hard to look at either... I've held memberships at Lifetime, Powerhouse, LA Fitness and my colleges D1 athletic training facility. However, for the amenities and most importantly the price, you cant beat it. Highly recommend.
    2 people found this review helpful 👍

  • 1/5 Husky 7. 1 year ago on Google
    Edit: I emailed the owner like instructed lets see if anything comes from it. I have been having billing issues with this gym for 3 months. I moved out of state for a job offer. I updated my billing info online after changing banks which didn't work. Tried calling them to resolve it for the manager to tell me I need to come in to the gym. I flew out back to Michigan last weekend to see family and updated my payment info and they said everything is Ok now. Guess what I am still having problems. The manager here isn't very good at his job.
    2 people found this review helpful 👍

  • 5/5 Noah B. 1 year ago on Google
    Seeing as I was only going to be in town for a few weeks, I tried out Crunch for a short-term membership. The staff here was incredibly helpful and friendly, from sign-up to cancellation. Out of all the commercial gyms I've visited, this one was one of the best. Facilities were clean, plenty of squat racks, and lots of room to work on what you needed without feeling any claustrophobia.
    2 people found this review helpful 👍

  • 5/5 Sarah B. 2 years ago on Google
    Great gym, great staff, and great atmosphere! Erin and Lucas are amazing at what they do. I've been to many crunch locations and none of them hit quite like this one. It's refreshing to see an engaging staff that continuously clean unlike at the Taylor location. The staff at this location deserve a raise!
    2 people found this review helpful 👍

  • 3/5 Taylor C. 2 months ago on Google • 61 reviews New
    I’ve been coming here for at least four years and am very comfortable here. However, it used to be cleaner than it is now, especially the locker rooms. Good environment to work out in though. Staff and members are friendly. Was paying the $20 membership for tanning but hadn’t used the tanning booth in several months. Went in today to downgrade to $10 membership. They said they just started charging $30 to change tiers. Was pretty disappointed in that. Make sure you pick a tier you plan to stick with
    1 person found this review helpful 👍

  • 1/5 No N. 1 month ago on Google • 8 reviews New
    I signed up for the $1 down and $1 for the first month and NO COMMITMENT cancel anytime….:Called James because I was charged for the first month, he tells me I can get the second month free… went in and it’s not at all what was sold to me. I wanted to cancel so I called and spoke with James and he says I have to be a member for 45 days and pay their $60 fee - when I called in the night prior to signing up for this gym membership I asked all about these questions and even said to the young man. If I want to cancel the very next day I can. He said yes, yet now they charged me for the first month, when it should have been a $1 and now I HAVE to stay a member for 45 days and pay $60 for what because I was signed up for less than 2 weeks. The whole thing felt wrong, was told I couldn’t access the gym until I did the kickoff and that was just a ploy per one of the employees telling me so, it’s their way of selling personal fitness. Now I know why people sign up with PF. It’s no hidden agenda… what a shame they are doing business this way.
    1 person found this review helpful 👍

  • 5/5 James W. 1 year ago on Google
    The staff and clientele are pretty nice I don't get yelled at for dead lifting 400+ most people wipe down the stations. And return their weights a pretty relaxed place to workout.
    1 person found this review helpful 👍

  • 1/5 Robert S. 1 year ago on Google
    Just an underwhelming gym. Nothing stands out. Little to no staff presence. What morning staff they have are very polite and friendly. There's plenty of gyms nearby. Check those places first.
    1 person found this review helpful 👍

  • 1/5 taufiq s. 2 years ago on Google
    Loved this gym I have a membership since they opened this location but I had to canceled today because of the sauna room never worked properly. I hope they fixed it soon. It has been broke about 2 weeks now
    1 person found this review helpful 👍

  • 1/5 Maya Z. 1 year ago on Google
    The worst layout of a crunch gym I’ve ever been to I do not enjoy working out here at all they also don’t have as much equipment as other locations. The facility Is also pretty dirty
    1 person found this review helpful 👍

  • 2/5 Darlisha P. 10 months ago on Google
    Pro’s Very friendly environment, staff members are very approachable, guest are very nice as well if you workout regularly your bound to make gym friends here . My personal trainer Kyle is by far one of the best trainers I’ve ever had ! I also loved the group classes with Alica . Con’s I’ve been getting over charged since I joined this gym. The General Manger Tyrell Wheatley Agreed in writing to reimburse for the inconvenience / OVER Charges from January- APRIL of 2023 and I was never refunded and I was Overcharged again for the month of May . I felt like a bill collector trying to get in touch with the Managers at the Westland Location. Every time I called the manager was either in a meeting or out of office the front desk clerks were always new hires and never knew what the heck they were talking about ! I’ve seen cleaner Gyms as well . Front door glass is always dirty , mirrors around the gym are always dirty , the system upfront always crashes , the paper towel dispenser barely works and the ladies locker room can definitely be cleaner . For the same Price Planet Fitness keeps their gym CLEAN Unfortunately I cancelled my membership for being constantly OVERCHARGED!
    1 person found this review helpful 👍

  • 1/5 Megan H. 2 months ago on Google • 8 reviews New
    General manager James is a scammer and a thief. Convinced me to sign up with the .24 cent promotion and charged my card the next day for the full price of the membership. No refund has been issued for several weeks even though it was a “system error”. Don’t trust this place, your credit card will have unauthorized charges.

  • 1/5 Ricardo Z. 1 month ago on Google • 8 reviews New
    !DO NOT JOIN THIS GYM! You will never see anyone clean this gym. All employees are always on their phone. Trash is emptied every other day. There are no papertowel in this facility. Water fountain only gives out hot water. I've already complained twice to employees about the water fountain and nothing. It's been over a month now. (While I'm writing this, I asked another employee if they were ever going to fix the water fountain, and he said it's not them it's the water line.)

  • 1/5 Hassan C. 2 months ago on Google • 3 reviews New
    After I came from my vacation I went to crunch location in Westland as I used to do for the last year and I was surprised by the manager James who didn’t let me get in and asked me to leave without any explanation and I been coming before without any problem although my membership is in Dearborn location

  • 5/5 Sarah A. 2 months ago on Google • 3 reviews New
    Clean, nice people, always motivating me! Love it here! Fsai, James and Mike are AWSOME!! Very respectful guys!

  • 5/5 Sam 2 months ago on Google • 3 reviews New
    W gym

  • 5/5 Emily C. 1 year ago on Google
    Easily the best gym in the area, reasonably priced and a great workout atmosphere – lots of people serious about fitness. Staff is super helpful, and friendly.

  • 5/5 Nick V. 2 years ago on Google
    Moved out here back in July, and absolutely love this place! The layout is great! The employees are super nice and outgoing! If you ever have questions they are happy to help and give advice on workouts! This place smokes any other gym I’ve been to! Plus this facility is my favorite compared to the others around the area

  • 5/5 OliviaW 2 years ago on Google
    I have been a member at this gym for quite a while and I can't believe I've never made a review yet. I always feel super safe here and it is always very clean! I have never had a bad experience here. Lukasz is the manager and is always very friendly with all of the members and really works hard to keep this location clean and safe. The rest of the staff is always amazing as well!

  • 1/5 Donald F. 2 years ago on Google
    Not one to write bad reviews but when I pay for a membership that I use daily I would hope to have a better standard. Since the previous manager left a few months ago this location is slowly going downhill. I workout in the morning and it has been absolutely filthy especially the showers and locker rooms. There are several pieces of equipment that have been broken for months and the staff is very rude when I ask when it will be fixed. I have been a member for years and always communicate concerns previous managers always have explained or given a timeline while the tall guy told me to just deal with it. I will be taking my business elsewhere

  • 5/5 Mrcarry L.O.L is l. 2 years ago on Google
    The gym is much better then last year. The staff is amazing and vary hard working there is not a day I come and don’t see them cleaning the gym up and keeping a healthy environment. shout out to the staff too Ethan, Chris, michael , Kyle they are actively looking for new ways to make the gym a better place. They definitely make you feel welcomed and safe by far the best gym experience of the year. They pushing p fs😎

  • 5/5 George B. 1 year ago on Google
    I’ve been a member at many gyms but this place is hands down the best! The workouts are a challenge but the members and incredible instructors are so motivating.

  • 5/5 B S. 1 year ago on Google
    Very good establishment. Generally always clean. GM is great has great vibes and energy. Only crunch with a functioning sauna so that a plus. Overall a very solid establishment and staff.

  • 5/5 Amari F. 11 months ago on Google
    I come on my lunch break daily and the staff is always so helpful and friendly. The price for the membership and service is phenomenal. Would recommend this gym and location over others.

  • 1/5 T S. 1 year ago on Google
    I will never go to this place. I visited the Petco that shares a wall with this place and the music was so loud at Crunch Fitness that it was blaring into the Petco. The poor fish tanks line the wall next to this place and a Petco employee told me that the loud music kills their fish!! They need to turn the music down and/or move their subwoofers. Absolutely ridiculous that Petco has had to ask them multiple times yet they still continue to kill these poor fish with their music. I’m sure the other animals inside don’t appreciate the loud music either, but especially the fish who are so close to the source (and Petco was there first)!

  • 5/5 christa s. 11 months ago on Google
    Great place to workout at. The staff is so nice and helpful. Kyle has been great getting me back in shape. Out of all the gyms I will say I really like this place. Always willing to help, high five, and congratulate you on your accomplishments. Come check them out.

  • 5/5 Isaac A. 10 months ago on Google
    One of the best experiences of my life. The trainers really helped me out a ton and I felt great while doing it. The nutritionists kept me on a good diet and I didn’t have to dread eating everyday. Really just an amazing atmosphere and experience. Highly recommended.

  • 5/5 Jessica P. 11 months ago on Google
    I am a new member here at Crunch. Joining was the hardest part but I’m so glad I did. My overall experience so far has been pleasant and exciting. So many of the machines are new to me along with the hydro beds and needless to say I’m hooked. The staff is so friendly and knowledgeable… not to mention their personal trainers will get you where you need to be! I highly recommend!!!

  • 1/5 taylor a. 11 months ago on Google
    I’ll make this review simple for any person to comprehend. It seems like everything that’s been happening at this gym for the past two years has been completely ridiculous and unacceptable; meaning that needs of the customers isn’t a priority to the staff. List: -No paper towels in the bathrooms -No hot water in restroom sinks -Gym is excessively hot (68-70 degrees) I’m very curious on if they want people to pass out. -Gym equipment stays broken for months without getting fixed -Monthly charges differ from month to month without reason I’m truly ashamed to be saying this about a gym that I enjoyed coming to. We all know there’s new management, so hopefully some change will happen. There’s nothing to celebrate, those balloons should’ve been hung up when the equipment got fixed.

  • 2/5 Jess W. 11 months ago on Google
    The staff I spoke with are nice and polite. The issue I have with the gym is that some machines are out of service and haven't been fixed in over a month. Also 1 TV has been blue-screened forever. Like you guys can't even fix that? I'm going to another gym. Edit: Replying to their response, when I went in to cancel my membership, the legendary blue-screened TV was just turned off lol. So I mean... technically you're right I guess? Note: When I called to cancel my membership, the desk told me they require people to physically go in to cancel, in order to sign a release form. When I used to go to the Crunch location in Farmington Hills, I was able to cancel my membership over the phone. Not sure what this is about but fyi.

  • 1/5 stephanie l. 5 months ago on Google • 1 review
    Never sign a contract here!!!!!! I've literally been trying to cancel it since June. And they literally give me the run around every single time I call. When I finally get to talk to someone they assure me it's cancelled and lo and behold next month I get charged again. Never a manger in store. Won't do anything on the phone. Absolutely asinine...
    2 people found this review helpful 👍

  • 1/5 Jon B. 4 months ago on Google • 1 review
    Had a late payment due to an unknown error. The person at the desk was ZERO help and told me I can’t even come in on a guest pass. No manager was here to fix the problem either so I was basically told to leave the gym I’ve been going to for almost 2 years now. I was told a manager will be back the next morning, however im a full time student and have a tight schedule. As far as the staff making accommodations to take care of me I give this crunch a 1/5 stars. Not to mention calling the number was no help either. I expected better from here and will most likely be canceling my membership because of this.
    1 person found this review helpful 👍

  • 5/5 Nadine H. 2 months ago on Google • 2 reviews New
    Very clean gym and Fsai was a very respectful and nice employee


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