3/5 Brian C. 2 months ago on Google • 206 reviews New
They
did
a
good
job
of
replacing
a
side
window
on
my
Mazda
at
a
cost
of
about
$50
more
than
a
further
away
competitor
estimated.
But
there
were
issues.
After
they
took
the
car
in,
they
came
right
back
because
the
replacement
window
was
chipped.
They
needed
to
get
another
one
and
weren't
sure
when
it
would
come
in.
So
they
wasted
an
hour
and
a
half
of
my
time
that
day.
I'd
suggest
that
in
the
morning
each,
they
should
unbox
and
check
all
the
replacement
windows
for
that
day
so
they
can
cancel
ahead
of
time
if
they
have
to.
After
four
days
I
wanted
to
know
if
they
had
found
a
new
window
but
I
was
unable
to
contact
them
directly
because
of
the
robo
answering
set
up.
Eventually
I
was
able
to
message
someone
at
their
national
switchboard
but
all
that
person
could
tell
me
was
that
my
order
was
"active."
So
another
hour
of
my
time
wasted
because
they
didn't
communicate
with
me
and
they
weren't
set
up
to
communicate.
After
5
days
I
got
a
message
telling
me
to
reschedule
-
again,
an
automatic
computer
communication.
I
rescheduled
and
I
got
an
automatic
response
with
a
preliminary
invoice
on
which
the
cost
of
the
repair
had
doubled,
from
$400
to
$800!
Of
course,
there
was
no
way
for
me
to
call
anyone
to
see
if
this
was
an
error
-
which
it
turned
out
to
be.
They
do
a
good
job
with
the
windows
but
they
need
to
improve
on
the
customer
experience,
beginning
with
letting
customers
talk
with
human
beings
rather
than
communicating
with
customer
by
computers.
