Too crowded, has all major retailers, excellent pricey mall.

Good mall to shop at. They have cheesecake factory here (good luck getting in though lol). They also have garrets popcorn, which is great. Good mall to walk and talk with some good options for shopping. Not a fan of their weird parking layout but otherwise love it.

This is one of my favorite malls in the tri-country area. One for its central location off of the major freeways. In the mall parking lot surroundings, you have a Red Lobster, McDonald's, and Chick-fil-A ( this location is always crowded so download the app to order and move along faster). This mall opens its main doors an hour before the stores open. This is great for mall walkers. This is great especially once the colder, wet, and snow begins to roll in. The reason why I love this mall so much is because it's a great affordable activity for preschool. I love to enter at the “mall main entrance “ near Macy’s Department Store. That entrance has the Puppy store. The staff is great about letting people socialize with the puppies even if you have no intention of purchasing! Bring quarters so you can feed the pups!! Its never any pressure to buy a puppy. Then further down you have Auntie Annie Pretzels and they usually have free samples! Download that app for great deals and freebies. Kiddie corner from there is the kid's play area. You can't wear shoes so remember to bring socks. It's a cool fun time for the kids. Across from this free-play structure is a small arcade. You can use cash or a card to buy a reloadable card to play games. A notable game is the claw machines! It's play until you “win”. So at least you get something every time you play! There is a “convenience store “facing this play structure. This is great if you happen to forget your beverages/snacks or like us stay way too long. Then we need a little something. On the other side of the kid's play structure are a few coin games that you can ride on. They only take quarters. I mean they are your quarters bc I've never seen them work. The kids have just as much fun crawling around on them. Across from this area, it's a really cool toy store. It reminds me of a small Toys R Us. It's a wide range of toys for all ages and every price range. We go in and usually grab something small. We also get an idea of what the kids are eyeballing for their birthday. If you walk to the food court there is a much bigger and nice coin ride on machines. At this location, they actually work. Kids still have a lot of fun if you put money into it or not. Everything I just described I do and it takes about 4-6 hours with a 2-year-old. So this is great if you want to get out and get them tired and ready for a nap. Literally perfect for a playdate.

One of a big indoor shopping mall in town. Many major fashion brand and restaurants. The mall is very clean and enjoy the shop without worrying the weather condition.

There is still a place in the world for malls...lots of easy parking, huge indoor space for walking, window shopping and buying cool stuff. 😎 And a BIG food court with lots of restaurants to choose from and lots of space for seating in the 5 story atrium. Definitely a fun place! ☺️

I'm used to smaller malls, so coming into this mall was a sight to behold. Very lively atmosphere, really liked the fact they had real plants around instead of some plastic bushes.

Found what I was looking for. This mall has a good variety of stores open for business. We ate lunch and had a beer while we were there. This mall is also surrounded by several shopping establishments, restaurants, grocery store, movie theater and other fun things to do. You could definitely make a full day out of your visit. They have a Holiday photo area open for pet and family pics

One of the great, classic shopping malls. Fine selection of retail shops including The Body Shoppe, Crate and Barrel and fine department stores only located at higher traffic, medium scale locations. Miss this shopper's ideal spot since I relocated. Restaurant selection that I never knew I would miss so much: Cheesecake Factory, Olga's and California Pizza Kitchen.

Despite covid and associated problems, mall is still very clean and well kept since I had left the area some 25+ years ago. Some major retailers have departed, but it still appears to be a viable shopping center with many choices.

I used to visit this mall since 2012, small renovation in the kids area, the place is always clean. Unfortunately many anchor stores had closed (this is not the mall decision). Hopefully you can find new retails to fulfill those empty stores (I.e Sears)

One of the few traditional malls that's still thriving with plenty of stores and fun stuff to do. Tons of shops and restaurants as you would expect. Conveniently located right off the highway. Always fun to visit the pet shop and food court.

So many stores to choose from. Very lively and busy. Great atmosphere. Lots of Free parking on the main level. I didn't not like that they didn't have wheel chairs to use it rent. All in all we loved the experience.

Looks like a pretty decent upscale mall for the Metro Detroit area.

UPDATE 10/6/23: SMART bus services have now expanded to Novi and Wixom as of 9/11/23, so I can finally travel to 12 Oaks Mall without having to bring my bicycle! One issue, however, is that buses aren't allowed on the Mall's property, and I had to cross the street to the mall, which can get dangerous during inclement weather and during frigid freezing temperature months... This is practically my 1st time coming here alone. Because SMART buses like route 330 Grand River-Beech Daily (now just 305 Grand River), 740 12 Mile Rd. Crosstown and 780 15 Mile Rd. Crosstown doesn't travel beyond Haggerty Rd. to Novi--which sucks, I had to take my bike and bike all the way here through the I-275 Metro Trail. I won't be coming here much unless there is an extended bus service to 12 Oaks Mall in Novi, Michigan. Also, bike-riding to the mall can get very dangerous during the inclement weather, nightfall and winter months and there's no safe sidewalk to walk or ride bikes on, and getting the rideshares like Uber, Lyft and a taxi are expensive and is unaffordable. Other than that, this mall is great; it reminds me of Fairlane Town Center in Dearborn and the nearly-dead Lakeside Mall in Sterling Heights.

Great mall with awesome stores! Very clean mall and bathrooms. I visited from out of state and enjoyed my trip around this mall 😁

One of the finest Malls in MI. Unfortunately closes early at 7 PM ET instead of regular hours due to Covid-19.

Apple store is taking good precautions during COVID. Even if you make an appt except to wait in line in the general mall area. Small indented plexiglass near the entrance is available for pickup.

In my opinion Twelve Oaks Mall is the most beautiful mall I've ever been too. My most favorite part of the mall is the old man that followed us asking for drug money he was real swell. Overall Twelve Oaks Mall filled a hole in my heart that I was longing too fill

Was very upset to see customers eating in the food court. Was very upset to see employees at several restaurants not wearing masks. I asked one worker at Sbarro's why she wasn't wearing a mask. She sad because we are closed and our store policy says we can remove our mask at closing. She was cleaning the counter, sweeping the floor and wiping down machines at the front counter. This was 8pm 12/29/20 I reported this to mall security. When they came to investigate. The worker was in the back. I sent an email to the CDC. A worker at GNC had no mask on either. Please stop the patrons from eating and drinking in the food court. We all have to do what we can to stop the spreading of Covid19.

It was pleasant, nice and clean, not too many people, proper social distancing in stores! Enjoyed the day with my daughter!

I love this mall but it is always packed with people. I wished it was less crowded.

There seem to be a lot of people in the mall not respecting the rules of distancing. They have no tables or chairs out in the food court or by any other restaurant or eating area. So if you want food you have to buy it and take it to the comfortable cushioned seats in the middle of the mall. This seems extremely unsanitary! Not only is the food all right there but no one is doing any safe distancing in these areas. It would make more sense to me if they had tables with chairs set out to eat at and just keep them spaced farther apart than normal

My sisters and I had a girl's shopping day out, and we all found some really good bargains for my son's upcoming wedding. I can say that Twelve Oaks certainly didn't disappoint. We found everything we needed, service was great in the stores we visited. It felt good to be home, since the three of us now live out of state. Thank You Twelve Oaks!!💖

It has everything that I am looking for and the employee's are so helpful. This mall is like a home to me cause I don't have to be bored here.

Love this mall! Hope with all the malls closing around us, this one will stand the test of time. It has something for everyone. Friendly staff and clean.

Good mall

They prejudice at this mall, especially, Alex and ani store, I brought a Christmas present back, I didn't have the receipt, clearly its new still have original paper tags on item, they wouldn't exchange it because iv didn't have the receipt, but the lady who was in front of me Caucasian lady, had the same issue as me, and they swapped hers out without a receipt, sales girl said to her I will do it for you this one time, but me they had policies they have to follow. Sad, that our money is good to spend with these malls but we get a problem to return items. They told me to go back to where it was purchased, etc. I had to call customer service. Never again.... never purchasing from Alex n Ani or pandora.

I like this place

Great place to shop..

Great mall! Safe and clean!

Wowowowowow. Has a lot of stores but it is sometimes a bit crowded.

Very nice mall. Always busy.

Loved it

Not crowded and very clean

I've been shopping there for years. It's always very clean and very organized. It's a great place to shop with plenty of places to have lunch. I highly recommend it

Lots to see and shop at...but needs a better map system... easily get turned around...

Always a nice experience

Nice mall

Good place

Nice place to do some shopping. Wide variety of women's stores, not too many for men. Everyone wearing masks.

Excellent place to shop!!

Good mall

Nice well-kept shopping mall.

good job

It was okay

Nice and comfortable mall , parking is usually very busy.

Dude you guys are the 2nd largest mall in Wayne and you can’t update your covid hours via google. Some people come a long way

Excellent

Love twelve oaks mall ! Many great shops and prices better than online with the sales

Nice Mall

Great place to shop. Got my walk on and kept social distanc

Nice Christmas lights and jewellery stores. Versatile collections on clothing.

Not to crowded, social distancing in place.

Fewest amount of closed stores in a mall I've seen in a while.

Hi I saw your response. Is there an email where I can send you my concerns? Thank you

The accommodations were perfectly fine! They're doing a pretty good job with keeping everyone socially distanced. I had a good, but not absolutely incredible shopping experience. 4 stars out of 5.

With the golden age of online shopping upon us, malls are definitely going out of fashion, so to speak. But this one definitely still clings defiantly to life, despite the pandemic causing a lapse in daily shoppers. That being said, the mall has definitely seen its slow decline. There are closed stores and the hustle and bustle of bygone days has slowed to a busy trickle as shoppers try to do their business as quickly as possible to avoid too much human contact. Appearance wise, Twelve Oaks is still a very pretty mall, and is kept up well with clean floors and bright lighting, and there are still many great stores to shop at, with promises of new ones coming soon. As a former employee of a store that no longer exists in the mall, I definitely have fond memories of the place, and I hope it continues to create more for many years to come.

I had to pee and the bathrooms are super far 💀😭 and there’s no directions to them I had to ask twice when you walk in the entrance there should be bathrooms right there.

The mall is super pretty, but I wish they had a wider variety of stores

Great place for random shopping and food..Nice place for spending random weekend when you just wants to relax and shop

Not a bad place to shop at. The restaurant’s wait is really high (at Cheesecake Factory they told me I have to wait 2 hours and 45 minutes to get a seat). It was way better before.

This place feels so fancy nice, I loved pacsun

All the stores are in this mall one of my favorite malls to shop at lots of vendors will always go to this mall dinning is wonderful

Our first time in Michigan & it was a very good place to walk around & shop in. This mall had dozens of stores to choose from. Great selections! I would recommend to anyone wanting to hang out or enjoy some time away from the house 😀

Store selection is okay but the mall maintenance is horrible I came here two days in a row to find a birthday outfit and when I tried to use the restroom the first day the hallway smelled like urine and had small puddles which I’m assuming is urine on the floor I was utterly disgusted and immediately told a sales person I saw in a nearby store they assured me they’d call mall maintenance to clean it up and were really sweet and helpful but the very next day my sister and I went back through the same hallway and the same smell and puddles were there I immediately called mall security and told them the issue myself there is absolutely no reason urine should sit in the hallway of a SHOPPING MALL for god knows how long

Always clean and organized, great mall with a large selection and great food court.

First time I have been able to go to a mall in several years and they have no wheel chairs for the handicapped! There were several things I wanted to buy for our grandson for his wedding and I was only able to go into H&M and The Apple Store with my daughter because they were across from each other.Our daughter tried her very best to find me a wheelchair, and then someone told her to go all the way across the mall because they might have one there! If you are handicapped, have all the bells and whistles at your beckoned call, you'll do alright. If not, don't go to this mall. By the way, there were no restrooms opened at this mall! How sad is that. We saw a woman changing her baby on the floor by the closed restroom!

Nice big mall with a great variety of shops to keep you busy for a couple of hours. The food court has a good selection too.

Nice selection of stores, some eateries and dusty oak trees. One of the two stores I wanted to visit is now gone.

Clean, bright and I like that there are a lot of directories since it's big and has a lot of stores.

There are nice restaurants and a few upscale stores but the clientele is going down hill.

This is by far one of the best malls there are! Easy to park and an excellent selection of stores and attractions throughout. The mall is huge and every store I shopped in had excellent customer service and great selection. Will be returning to this mall very soon!

Food was ok. Drinks were awesome. The wait was over 2 hours but we were able to slide into some bar seats after being there for 10 minutes. Cheesecake was divine. Bartender was very good and pleasant to talk to. Probably won't go back because of the wait times are long but they did have very large menu selection.

I went to this location due to I needed a present for my sergeant. And was concerned because there seemed to be no mask mandatory protocols. So I immediately purchased a gift. But couldn't shop for myself and family. And left immediately.

I shop here often. It's always clean. Some stores may lack in customer service, however it doesn't bother me that much. I love the A&W in the food court the most. Lol their customer service is always great and the food is always hot and fresh. I receive my food with a smile every single time from the cook. I always look forward to stopping there for food when I'm done shopping.

Its also congested on the roads surrounding 12 oaks but the mall parking lot is spacious. Curbside pick up area is a joke . Neither of the 2 stores i did curbside pick up with actually brought my items out. Had to go in to get them. Despite checking in. Great selection of stores and good food too.

Laura Beckett is the BEST!!!!! She was so helpful and made sure all of our needs were met beyond expectations! This girl needs a dam raise lol. Seriously the best customer service rep I have ever dealt with.

I had a great veggie burger. The staff was very nice. Do to to the holiday weekend it was very busy. However we still received our carryout in approximately 20 minutes.

One of the better malls. Most of the stores are filled, good selection to shop from. The parts of the mall we visited were clean and well lit.

It's nice to see this place is back to life. The mall isn't my favorite place, but taking the family here isn't the torture it was a few years back. If they had a few more things for kids in the common area like they used to i would give the 5th star.

This place is gone downhill fast. Every store, even Nordstrom, has clothes all over the floor. They all appear like a Marshalls with no selection left on shelves. Changing rooms are disgusting... Just a shame, this place used be nice.

A very healthy mall. Plenty of stores and regularly busy with shoppers. Sad to see a few long-term staples of it gone. Art in the Market was great. The Hollister here knock out a wall and feels like it's slowly losing it's identity and why it was fun to shop there. No indie music, no surf shack feel, NBA logo clothes?? California colors is what we want.

This is a mall that I haven't been to in a long time, but this is one of my favorite malls in Michigan. I really enjoyed the Malibu Barbie truck tour, which is what brought me out here.

I had the best experience at the Att twelve oaks store. With Rick’s help I was able to get my new iPhone 14 pro and upload all apps, photos, notes, etc in no time, then Rick went even further and unlocked my old iPhone 11 and restored it to its original status. Answered all my questions, he made it all very easy for me. Go there ask for Rick he is the best.

GAVE THIS ONLY 1 STAR BECAUSE OF LACK OF SECURITY. BE CAREFUL WHEN COMING TO THIS MALL PEOPLE ARE STEALING CARS FROM THE MALL LEFT AND RIGHT FROM THE PARKING LOT!!! 4 CARS HAVE BEEN STOLEN WITHIN THE PAST WEEK AT THIS MALL.. BE CAREFUL LOCK YOUR DOORS WATCH YOUR SURROUNDINGS. THEY ARE STEALING JEEP WRANGLERS AND ANY OTHER CHRYSLER VEHICLES.. BUT THE JEEP WRANGLERS ARE THE MOST POPULAR TO STEAL .

Before we left home, we went on the mall and several stores websites to check the hours. Every website said they closed at 9:00. "Back to normal hours" To our surprise, every restaurant in the food court was closed, it was 7:25. As we walked across the mall to go to the last store we needed to, more than half of the stores were closed or getting ready to close, it was 7:30ish. I understand no one has help but maybe update your websites and/or post your actual hours!! Especially the malls website! So frustrating! It's a beautiful mall too bad you can't shop there!

Clean, nice to walk/shop. Great play area for kids (one entrance/exit, soft floor, climbing objects). Could use a store to sell kids drinks/supplies. Moving car/vehicle rides (though many broken, including change machines), candy vending, etc. Large food court with lots of Strollers for rent. Lots of common spacs to sit, rest, talk.

The place was great to see and shop there especially for Father’s Day in terms of clothes and colognes from all brands

Well, let me tell you about my recent visit to the 12 Oaks Mall in Novi. First of all, I have to say that I was thoroughly impressed with the sheer size of the place. So many malls are closing. This place is still standing. It's like a small city of stores, with more shops than I could even count. Now, as someone who doesn't particularly enjoy shopping, I was pleasantly surprised to find myself enjoying my time there. Maybe it was the free samples of lotion or the fact that I got lost in the maze of stores and couldn't find my way out, but either way, I had a good time. One thing that did strike me as odd was the abundance of kiosks selling phone cases and screen protectors. I mean, how many phone cases does one need? But hey, maybe I'm just not trendy enough to understand. Overall, I'd say the 12 Oaks Mall is definitely worth a visit, even if you're not a big shopper like me. Just be sure to bring a map and maybe a snack, because you could easily get lost in there for hours.

Clean. The shops inside never disappoint! Play area for the kids looks great and clean. I rarely have issues with parking (only near the holidays). I don't think it's been terribly crowded recently either!

Magnificent facility for all your shopping needs. 2 floors of shopping areas and a few restaurants inside as well for the hungry shopper. Valet parking available as well. Be sure to wear your comfortable walking shoes as you will want to keep searching for more things to buy. Clean and safe environment. Handicap friendly.

Beautiful mall, nice restaurants, great, great, store selection. From home stores to clothing. If you need it, they have it , in a gorgeous environment. I wish it were in Shelby Township 😕

I took my kid to the Mall slightly before 10am. The whole building was very clean. Kid friendly. Plenty of space for kids to roam and rest. We played at the play area, which is very well maintained. We love the unique design of it. There's a ride-on area right next to the play area. It costs $1 for a ride. Only 1/5 rides worked at our visit. We lost $3 due to not working rides. We went to the management office to report the issues and got our money back. The staff was friendly and helpful.

This mall is one of the best malls I've ever been to they have a variety of stores ranging from cheap and expensive and everything in the middle it is just a perfect mall for really anything! The staff is always so nice and I love it so much it's a very nice small with an amazing variety of stores I highly recommend for really if you want to do anything or just walk around it's a very fun mall that has couches and has places to sit. They also have little tiny shops while you're walking around one of them is a perfume shop one of them is a phone shop and one of them is a boba shop. It's perfect and has vending machines while you walk around and an amazing food court. Highly recommended!!

Twelve Oaks has always been a great place to shop - but they’ve been struggling since COVID. Some of the smaller stores pulled out, and they haven’t yet filled the biggest empty spaces where Sears and Lord & Taylor used to be. They do still have a lot of cool stores, but I’m hoping they’ll bring in some new and interesting shops to fill the gaps soon!

They have many unique stores to satisfy eclectic taste. Easy ingress and egress from the highway. They also have the anchor stores (Macy's) for us old-fashioned folks.

What a surprise to find a vibrant place. Haven't been in years and it was great to shop with a wide variety of stores in a nice setting. Unlike other malls in the area it is still kept clean and everyone was very friendly!

This mall always has something happening, But the store McMillions on the upper level by JCP is always so welcoming and has amazing great quality clothing for a good price!

Twelve Oaks Mall is a large shopping mall in Novi, Michigan, with over 180 stores. It is a popular destination for shoppers from all over the Detroit metropolitan area. The mall has a wide variety of stores, including department stores, specialty stores, and restaurants. One of the things I like most about Twelve Oaks Mall is its selection of stores. There is something for everyone, from high-end boutiques to affordable department stores. I also appreciate the fact that the mall is well-maintained and clean. The staff is friendly and helpful, and there is always plenty of parking available. Another thing I like about Twelve Oaks Mall is its food court. There are a variety of restaurants to choose from, including fast food, casual dining, and fine dining. I also like that there are several seating areas where you can relax and enjoy your meal. Overall, I think Twelve Oaks Mall is a great shopping destination. It has a wide variety of stores, a great food court, and a clean and well-maintained environment. I would definitely recommend it to anyone looking for a place to shop or dine.

Not what the "mall" used to be...expected, as times change, so has the shopping experience. Still, convenient with a decent store selection & fun to get out 'n about with the kiddos.

It's ok I just went to Jcpenney and because of the Pandemic they have really scaled back. I was able to find what I was looking for but it's not the same. The Mall itself is for the young people. I am 53 years old and mostly all those stores is not for me.

Lovely mall! Many malls are going down but this one is not - it's thriving and that's so nice. Although I do some shopping online, I prefer to shop in person to see the merchandise quality and feel. For clothes that's essential for me, but I prefer to shop in person for most things. A mall is perfect for that and this mall is wonderful.