1/5 Ryan K. 6 years ago on Google
Never
sign
a
contract
with
this
establishment.
I
was
charged
$780
in
unauthorized
charges
after
cancellation
of
my
membership.
Although
the
cancellation
process
itself
was
already
senselessly
difficult,
I
jumped
through
the
hoops
necessary
to
cancel
my
membership
9/2016.
This
process
entailed
sending
a
cancellation
email
to
the
club
confirming
the
cancellation
I
had
already
done
in
person.
From
this
point
forward
I
was
charged
monthly
to
date,
totalling
$780.
In
an
attempt
to
dispute
these
charges,
I
peeled
back
the
onion
of
intentional
dissassociation
that
defines
this
organizaiton
and
it's
goal
to
trap
people
into
contracts,
and
not
have
responsibility
to
resolve
customer
service
issues.
Anytime
Detroit's
billing
is
handled
by
a
company
called
ABC.
This
third
party
company
strictly
handles
charges
and
payments.
For
this
reason,
they
are
able
to
completley
eschew
any
responsibility
they
have
in
customer/club
financial
disputes.
Conversely,
the
club
itself
is
able
to
leverage
this
relationship
to
also
deny
culpability
in
such
matters.
Digging
a
bit
further,
I
contacted
the
"corporate"
structure
of
Anytime
Fitness
(SE
Brands)
to
request
aid.
As
they
explained,
every
club
location
is
an
independent
franchise
in
which
they
have
no
authority
or
governance
and
thus
they
too
cannot
help
me
resolve
this
problem.
After
repeated
attempts
to
contact
the
Detroit
location,
I
was
finally
able
to
speak
to
an
associate
who
informed
me
that
the
person
who
processed
my
cancellation
"no
longer
was
with
the
company",
"was
fired
on
bad
terms",
and
"probably
deleted
the
cancellation
email".
Luckily,
I
had
saved
this
email
which
proved
to
be
the
saving
piece
of
evidence
I
had
to
support
my
case.
She
told
me
that
the
owner
would
contact
me
in
five
days
to
discuss
the
matter.
Five
days...
I
was
finally
contacted
by
Dimitrius
(manager)
who
was
apologetic,
admitted
fault,
and
promised
a
refund
within
one
week.
I
asked
at
the
conclusion
of
the
phone
conversation
that
he
send
an
email
to
confirm
the
details
discussed.
It
has
been
over
a
week
and
I
am
yet
to
hear
back
from
him.
I
have
contacted
the
club
a
number
of
times
where
I
am
told
he
is
unavailible
and
I
am
met
with
rudeness,
unprofessional
behavior,
and
shortness.
My
advice:
NEVER
sign
a
contract
with
this
club.
The
management
is
clearly
uninvolved
or
does
not
care
about
members
and
the
staff
is
either
incompetant
to
resolve
issues
or
incapacitated
by
the
ownerships
lack
of
resolve.
Quicken
Loans
team
members:
save
yourself
a
headache
and
go
to
the
One
Woodward
Gym.
If
for
whatever
reason
you
are
compelled
to
join
after
reading
this,
keep
all
documentation,
block
the
billing
agency
via
your
credit
card
provider
after
cancellation,
and
check
your
statements
for
charges
that
occur
after
cancellation.
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