DO NOT BUY HERE. 0 stars should be an option. Inexperienced and deceitful sales team. We bought a couch in February, sat down with the sales representative Brandon. We went over specifically what we wanted out of the couch, we were budgeting over $2,000. Big purchases like that require some specific needs/wants. Brandon advised us that the couch had everything we needed. Said the couch order needed to be placed online, fine. Should have been a red flag when we noticed he didn't even understand the way the system worked. Nonetheless, trusted our sales rep that our needs were met. Because why not trust people, right? Wrong. Couch was delivered, far from what we wanted. Ashley's DOES NOT HAVE A RETURN POLICY. Instead we did a "return and replace", is their way of keeping your money policy. Got a nightstand instead. The price of the couch was removed, however the "white glove delivery fee" is still charged on our account. We've called customer service for the past 4 months with no resolution (unable to get into contact with the store). My husband went into the store March 21, he spoke to Cody (store manager) and was told the white glove delivery fee would be removed once the couch was returned. Once again, couch was returned, and we still have the $320 white glove delivery fee on our account. We're beyond frustrated, this has been such a disappointing experience. This company uses deceptive advertising, "America's #1 Home store", more like "America's Worst Home store". Do yourself a favor, don't shop here.

Do not waste your money on their furniture. It is poorly made. The sofa we purchased was delivered and was missing a couple of legs. We contacted the store immediately and was advised that they would order them. Don’t waste your money on fabric protection. We ordered and it was never registered. We have made numerous calls to the store, stopped in several times and they could not find any info. The fabric protection company would not respond to our calls. Horrible customer service! On top of that the fabric is pilling and looks terrible. Still no legs. It’s been over a year. To add insult to this purchase, we filed a claim with the Better Business Bureau. An Ashley rep had the nerve to say we waited too long. The warranty is no longer effective. Save yourself money and grief. Avoid them at all costs!

Alison was great. Very knowledgeable, as well as helpful. We are moving to another state and know how hard it is to get furniture right now. She helped us pick out the furniture to fit in the rooms in the house being built. Arranged for delivery in New Mexico once the house has been finished. Love the furniture that she helped us pick out. Very personal, like dealing with a friend. I would recommend Alison to anyone. GREAT SERVICE..

I was reluctant to make a purchase from here because of all of the bad reviews. In my case somehow things just worked out I suppose. I placed the order online after viewing the item in the store. (Maybe online is the better way to go 🤷‍♀️). I was made aware the couch I ordered was on back order and that it would take a few months to receive it. They placed a hold on my card for the amount of the purchase until the couch actually arrived and then processed the payment once I received it. The couch was in stock and delivered in the time they stated. And the delivery people communicated well about when the couch would be delivered. It actually arrived about 20 min early. So far the quality of the couch is exceptional. I have a rambunctious 11 year old son and a 100lb black lab. We eat on the couch, sleep on the couch, it has a very good quality memory foam, and is is really comfortable. So far it is holding up to all the use really well.

This place and its employees are absolute garbage. They took advantage of my 89 year old grandfather when I took him to buy a chair. They refused to take his check so we paid for his chair with our debit cards. They gave him a broken floor model and are now saying it is out of warranty because it is a floor model. We didn't want the floor model. He paid for a brand new chair. The employees were dumb and lazy and belittling. The sales girl was bragging about using Mushrooms as her source of energy for work. They took advantage of us, they gave horrible customer service and they are frauds. We are disputing our charge with the bank and have contacted the BBB. No one in this family will ever ever use this company again. This particular store needs to go under and make their employees go find actual real work where the customer comes first. They are not done with us yet. Shame on all of you. My poor elderly grandpa just wanted a nice lift chair and paid for it and these people could care less. And the stupid sales girl acting high as a kite was degrading to me who just drove the truck to drive the chair home. Lord help her if she ever sees me again. This place is the worst.

I rarely review. I only do so when I receive very good service or when I feel wronged by a company. In this case, I believe we were misled, or lied to. We paid for white glove delivery (includes assembly) due to our current medical conditions but we got a door stop delivery. They also showed up a week after the scheduled delivery date even though the sales rep said they’ve been on time 95% of the time. I called the store back and they would not send someone out to assemble it and they would not refund us the delivery charges. On top of this, we could’ve saved a few hundred dollars by ordering the same exact products on Ashley’s website for cheaper but we decided to buy it from the sales reps to give them the commission. If I were you, I would not buy from this store or the sales reps at this location.

Before I write this I just want to make it known that I am not one to post reviews or give a negative rating to a business. When I went to Ashley I knew exactly what dining table I wanted. I was approached by a worker, he gave me the price, and I told him I wanted it. I asked him how long it would be before I can pick up my table. He said 3-4 weeks. I purchased my table in January … it is now the end of April. The time it took is not what got me to go on here and write this review. For the past few weeks now I’ve been calling Ashley’s to check the status of my table and each time I call they tell me “it should be here tomorrow”. It has become extremely frustrating to hear the same response every time. I understand that furniture is taking a lot longer than usual to arrive but it’s ridiculous at this point. I paid almost $2000 for this table and keep getting the run around.

My experience was wonderful. My salesperson, (Bob), couldn't have been nicer. He went out of his way to see that my purchase went perfectly. And he did it with smile. Outstanding sales person. This is rare today in retailing, The 2 young women at the front desk, again, couldn't have been nicer. They were a treasure. They both treated me like they appreciated my business. We even had a few laughs together. Very special people, they are a real asset to the store. My only issue was with the store Manage. I was introduce to her and she hardly looked up to greet me, she never even cracked smiled. She just had this sour look on her face. She gave me the impression that she didn't care to meet me, or that I was even there. This somewhat disturbed me. And it takes a lot to disturb me. If she's not happy with her job, my suggestion is that she should look for a job elsewhere where she can miserable and and make everyone miserable right along with her. Bob should be the manager. With his personality, he could change the whole atmosphere of the store in no time.

Do not buy from Ashley. Every item of our $5500 order is damaged, they forged my wife’s signature and said we accepted the furniture so there is nothing they can do . Won’t call us back and have lied to us constantly. Delivered wrong table twice now , headboard is cracked in half and glued back together poorly. Night stand is delaminating and huge chunk out of dresser that was painted over . Tv stand is chipped and cracked, bench is scratched and has gaps in the joints . Sales man lied about return policy and over charged us twice that we had to get corrected. Once they get your money ,they no longer care about customer service . Worst company I’ve ever had to deal with , we will be taking them to small claims court as well as letting everyone know our experience with Ashley and the poor service and quality.

Rodney the store manager was very welcoming and helpful. Allison store associate was sent to also help us with questions we had about the furniture we were interested in. She answered all of our question and then some without hesitation. Allison was very pleasant to deal with. My husband and I were very impressed with the quality of the furniture we choose and with the knowledge of the sales people. We highly recommend the Ashley furniture Store in Westland.

Had a great experience with Ray, Kurt, and Shayla. They were friendly, helpful, and informative! All had a great sense of humor and made the process much less stressful than usual. They are a great crew- the best I have encountered at Ashley!

My husband and I purchased a sofa from Ashley furniture. The store was great and the sales staff were great. There was a disconnect with delivery and we were going to cancel our purchase but the staff was so great we decided not to. The delivery eventually happened and we are happy with the purchase so far.

Allison is by far the best salesperson I have experienced in any situation. She knows the store and the product like the back of her hand. Some of the newer furniture does things I had no idea were capable. She demonstrated everything we asked about, as well as offered ideas to solve issues. We will soon be needing more furniture and I will never buy from anyone else. If you need furniture, or just ideas she is the best.

The salesperson that we dealt with (Taylor) was pretty good but seemed kind of inexperienced. However, the checkout process was really really bad - took us almost 45 minutes to go through the checkout process (more time than we spent choosing furniture!). The delivery process was not smooth as well. Everything was supposed to be delivered on the same day, but came in different batches on different days. The customer service rep had no idea as to how to track our items. We then learned that one of the items (a bookshelf) was on back order and would be delivered a month later! Something that we were not informed of when we bought it. I asked that a supervisor call me about that and no one did! Overall - not a good buying experience from Ashley!

Ashley furniture cheap. I bought a $3000 bedroom set, dresser, chest. Bed rail broke after a year. Defective. Ashley did not stand by quality they promote. Had to buy a new rail and have to install myself. I had to call their customer service department to order the part which took 45 minutes on the phone and three representatives to accomplish. Then they told me I had to drive to the Ashley showroom to pay for the part. The show room staff had no idea how to create a parts invoice. Ugh! No one knows when I should expect the part. I must say that is the first time I was ever in a furniture store to buy a part and not furniture. lol Bad experience. Will never go back.

My fiance and I bought a couch from here. We paid extra for their Red Carpet Delivery. When we purchased the couch we were told it would be delivered at a certain day. Two weeks later they actually contacted us to set up delivery. When they finally delivered the couch they broke a decorative planter I had in my front yard. During delivery the guy told us that there was a piece missing and that our couch wouldn't connect together. After my fiance confirmed that that was what we ordered they set it up and left. That night we quickly realized that they sold us two pieces of a sectional that didn't actually fit together so now our couch is constantly sliding apart anytime we sit on it. I don't recommend anything about this company.

The Worst Company Ever is Ashley Furniture n’t received all of our furniture as of yet. They continue to blame the delivery issues on COVID. When we went to the store, they said everything was in stock. So how can there be a delivery issue if everything is in stock. That’s why we chose the items that we purchased. So that we wouldn’t have any issues. As we continue to call and speak to managers, supervisors, and people in charge of delivery. They all continue to blame each other department in regards to why we still have not received all our furniture. Each department is pointing fingers at each other and not trying to help us get our furniture. We’ve had some furniture delivered that was damaged. We are still waiting on replacements for the broken furniture. If it wasn’t for Tanesha, we wouldn’t of gotten this far. Everyone else keeps giving us the run around. It’s time for Ashley Furniture to own the Mess they have made of this and FIX THIS!!!!! If they can do this to me a paying customer, imagine what your experience will be like. Don’t buy from them.

Do not waste your time and money. We order our bedroom set in July and we still do not have our bed. They promised at the time of order it will be delivered in a month. After month they delivered wrong bed, nightstands are damaged, mattress base is damaged. When you call them they keep giving you different numbers for repairs and service. They do not coordinate and take responsibility after things are delivered. At the time of purchase, they will promise all good things and once they got the sale they do not care.

Stylish and inexpensively priced furniture. Local salespeople were friendly. Took some effort to get prices to match what was advertised in store and learned that some pieces are cheaper online, but they are suppose to price match. Holding up so far, but it's only been 2 months. Super disappointed with their corporate customer service. You can only reach out to them by calling and you might get a poor connection and need to call back. It took 5 deliveries to get all of my furniture as it came damaged and the exchanges took multiple attempts as the replacements either were not all sent or came damaged. I called and asked about a discount for all my troubles of needing to sit home and wait for my furniture and was told they would give me $35, better than nothing and best I was offered after multiple attempts. When I called to see where my discount was, the agent told me I needed to call right when my furniture was delivered for a discount as my order is now "closed". I did call when it was delivered. I was not happy with what the agent was able to offer so I requested a call back from a supervisor multiple times which never happened. Ashley dropped the ball and now they refuse to give me a discount. I'm extremely frustrated that I get a different answer every time I call and that the agents are not able to do anything without the supervisor's approval, yet I can't reach a supervisor to come to any sort of compromise. I think you can do better Ashley!!!

TERRIBLE! PLEASE READ BEFORE BUYING ANYTHING HERE! They sold me a defective sectional with a poorly cut, creaky frame and refuse to cover it under warranty even though I reported it within days of purchasing it. I only asked for that one piece to be replaced, not the entire sectional, but they won't budge. Worst customer service ever!!!! *****EDITED: DO NOT BELIEVE THEIR COMMENTS THAT THEY WILL ATTEMPT TO RESOLVE THE ISSUE. THEY ONLY POST THAT TO MAKE THEMSELVES LOOK BETTER FOR REPLYING.THEY CONTACTED ME AND STILL DID NOTHING, SAYING THE PIECE IS "UP TO STANDARDS". TERRIBLE STANDARDS, NO QUALITY AND OBVIOUSLY CUSTOMER SERVICE MEANS NOTHING HERE!! Notice the notch in the wood that was clearly cut badly. It causes friction on the fabric that makes a horrible noise anytime someone sits. They refuse to do anything.

My husband and I were greeted by Mike when we walked in and were extremely pleased. He gave us some information and let us roam the store without tailing us. He was very knowledgeable about everything we bought along with suggestions and feedback on mattresses. He was excellent to work with and I look forward to working with him in the future.

Finally got my bed the other day. Placed the order in June of 2022, final piece was delivered on 3/21/23. We ordered furniture based on what was in stock at the time. Wasn’t informed of the back order of the bed until a week after it was supposed to be delivered. Overall the company is terrible at communication, had to drive to the store multiple times to get an answer. They don’t value the customer, seems like a company full of people just collecting a paycheck. I’ve been a logistics manager in the past who had teams all across the state doing custom appliance installs and an even larger team making deliveries to our customers. Everything I experienced with Ashley was what we aspired and trained not to be. They use 3rd party delivery guys, most National companies use 3rd party contractors. I’ve even used plenty in the past. But Ashley doesn’t train or hold them accountable to clean up after themselves, install all the parts, or even provided with booties for their boots. I had styrofoam bits, lock washers, grass, dirt all over my carpet. I had to go to the hardware twice to grab new washers and bolts since they were not delivered with the furniture. On the delivery that was just completed they dinged my wall. ( I get things happen, just the icing on the cake). I should have listened to reviews, save your heartache, spend a little more money at a smaller local furniture company. I wish I would have. I’ll never buy from Ashley again, and will be certain to tell anyone who asks not to shop at Ashley. I’m actually relieved I don’t have to communicate with them anymore. Update from their reply the other day. Sent a text yesterday, no reply. Sent an email to the email address they provided, got a notification that my email couldn't be delivered.

Got exactly what I wanted for $220 cheaper than it was online. Even though they didn’t have the item in store they pulled up the instruction booklet to answer all my questions and ensured there was one in stock before placing my order. The whole process was quick and painless. I was in and out within a half hour.

The whole staff was very helpful and knowledgeable. Thank you again to Cory for all your help and helping us get the best bedroom set for the best price. Delivery is quick and easy all is set up and ready to have a good night's rest. Thank you! Ashley Furniture please think about offering Veterans discounts.

We originally purchased 2 tables and sets of chairs for our new home. The customer service rep was informed that I only wanted options in things that could be delivered prior to the Thanksgiving holiday (about a 2-3 week window). We were shown a few different options and we made our selections , placed the order and again were assured that timely delivery would NOT be an issue! When it came time to confirm delivery is when things went down hill. I was told that I wouldn’t have a delivery date until after Thanksgiving and I explained that this was discussed prior to the purchase with the sales rep. The customer service person on the phone with me was the most unprofessional “service member” I’ve ever spoken to and ended up telling me to either cancel the order or wait. When I said that really shouldn’t be your best option, she hanged (correct word there) up on me! I then went to the Novi location and spoke directly to the rep and it just wasn’t good. He back peddled and tried to talk his way out of the mess he created. I cancelled the order and went to a different Ashley furniture where I ordered the same exact things and was able to get the order cheaper….weird! The delivery was still an issue because we still didn’t get our order for over a month! I will have to truly think twice before using this company again and I’m a return customer where my time isn’t wasted! I would honestly look elsewhere before purchasing again.

My 88 yr old father needed a lift chair. Two months ago, we went into the store, to see what they had. The sales person with the British accent told is we would need to take the chair the same day we purchased it because they wanted to “clear the floor for new product.” We didn’t have a truck so we waited until my daughter came to town, with her truck. Saturday was the big day! We went into the store and he picked his chair. We had a 20%of flyer that had come in the mail, and were so happy to know that my dad would have the chair he needed. They announced that we would need to order a chair and pay to have it delivered…eventually! I said “no,” because we were told we would be taking a chair with us! Brooke…the dipstick customer service rep…took forever asking the manager if we could take a chair with us. It was agreed upon, the coupon was adding, and then…THEY REFUSED TO TAKE HIS CHECK!!! They said the store wasn’t “set up” to accept checks!! They wanted cash or debit. I gave them my card, as my dad doesn’t have one! The check out was RIDICULOUSLY SLOW!!! The manager was too fragile to tell staff to load the chair, so I pointed a 3 male staff and said, “You, you, you…go load the chair.” After signing his life away, we got the chair home. It worked…ONCE! That’s it! ONCE! I started calling the store. No one ever answers it. I had to call their “customer care” number, where i was left on hold for over 20 minutes, TWICE!! I finally got a human who informed me that the warranty was expired because we bought the floor model. NO ONE TOLD US WE HAD THE FLOOR MODEL!!! They said they had 3 chairs left!!! I am beyond angry! Ashley furniture took advantage of my 88 yr old father!! That is ELDER ABUSE!!! I filed a complaint with BBB! I am calling news stations and everyone else i can think of for help. My father didn’t deserve this. He deserves a brand new chair or a full refund. I want negative stars to be an option for this company! They should be shut down!

The sales people only care about you if you are going to buy something. It was really windy the day I came in and when I walked in the door, the wind blew a lamp off a table in the entry way. I jumped to catch it and I did. I placed the lamp on the floor so the wind would not do it again. I went into the store and told the sales people what happened and they looked at me like I was crazy. No "thank you", No cares at all. They did not even check the lamp or move it. Next day when my son went to pick up furniture, we found out why nobody went into entryway to check lamp. They told my son that he would have to carry the furniture all the way through the store to the back and they could not go through the front because every time the door opens, it is counted and they have to make a sale for every entry. The salesman said they would wrap the furniture, but they did not. The sales people did not even off to help them carry out of store. If you want to have terrible service, shop at Ashley.

Stores like Ashley furniture really makes me wish Art Van survived because when they went down apparently customer service as well .. not only did we have a botch delivery but we have to go pick it up ourselves and the process is so inconvenient. Do yourself a favor and consider another furniture outlet. They will tell you anything to make the sale but when it comes time to deliver they will not... Be warned!!! I wouldn't buy a staple let alone buy furniture from them