My family member was sent to this facility because he was having mental health issues they released him and he was still not doing to well and was sent back. They kept him for like a month released him and he was barely able to walk or talk couldn’t sallow his food or use the bathroom room. They dosed him up on meds I had to rush him to the hospital the same day he got home for them that’s how bad he was. He said the doctor at the facility told him I’m gonna keep you here until you get sick of me and I guess he meant it literally. They received a young healthy person with some mental issues and they gave us back a crippled human in a worsened mental state.

I had the worst experience I’ve ever had at an institution. The staff was rude the food was freezing cold and there were no groups that were actually therapeutic. They expect you to do everything on your own and they put me with people who are 40 years older than me. They had a younger section and did not want to put me there. I learned nothing but the fact that I have to do everything alone. It was freezing 24/7 and they have no respect for your sleep.

I stayed here for 34 days in Sept of 2021. I would recommend this place because there was good staff and the social worker Katie was extremely helpful and did the most she could for the patients. I expressed my feelings of fear of going home and they listened to me and worked with me. This is not a typical length of stay but I needed it. The food was not good though it was microwaved and all canned goods. We never went outside or to a gym. There was some major fights that went down and it was disturbing but the staff handled it correctly. We had art class and music class regularly.

A longtime, close personal friend of mine, who requested me to be his (patient) advocate, was admitted to this facility. When I called there (already knowing he was admitted there) the staff tried to stonewall me & say he wasn't there. I pressed the matter, asking for his assigned social worker. I was given the name "Susie" (no last name, no direct number or extension were given) & transferred to her line. She did not answer, & her voicemail box was full. I then sent an email via the website identifying myself, & the patient I was contacting her about, asking her to return my call. She returned my call that day, but she was very rude, unfriendly & unfeeling in her responses. The first thing she lead with in our conversation was "I will not confirm or deny if he is here"...well, I already KNEW for a fact that he was there. Then she said "I will not discuss anything about the patient with you". I once again advised her that I'm supposed to be his advocate, & that my main reason for contacting her was bc the website says it encourages family/friends to visit patients, & that patient visits must be coordinated w/ the patient's social worker. She interrupted me & said "we're not doing visitations because of covid." - it doesn't say anything about that ANYWHERE on Stonecrest's website. I tried, once again, to advise her that the patient's mother, in particular, was concerned about her son, & that we both wanted to see him, & she just repeated "I will not discuss the patient with you." The woman was beyond unfriendly, & completely unhelpful. I work in the medical field as a medical biller/coder, I am well aware of HIPAA, but HIPAA does not prevent ME from giving the social worker pertinent information that would absolutely HELP HER to make informed decisions about the patient that would HELP the patient. And again, the patient has a mother who is concerned abt her son. The patient's mother has also tried to contact Susie, & to date, Susie has not responded to her at all. Based on Susie's behavior toward me & the patient's mother, I give stonecrest 1 star, & I would not recommend anyone I know to use this facility for themselves or their loved ones.

I was here for 1 month. In that time I was asked what were my issues exactly ONE TIME by the head doctor, in the middle of the hallway in front of all the other patients. I have now been to other mental hospitals where they took me aside to a private room to talk about my issues several times in the span of a week. They would ask me how I’m feeling every day. This place did not do that. They basically trapped me in there until I behaved how they wanted me to. I got zero help. I was put on the wrong medications. And I was even lied to by staff saying they had spoken to me many times. They were clearly trying to make me feel like I was losing my mind. I now know that the doctor was speaking to relatives of mine, and only them. He was getting all his information from them and not me. I don’t know what they told him to make everyone at the hospital not speak to me at all but that is what happened. I am considering perusing legal action. Horrible place.

I stayed here for about thirteen days in December of 2020. My family and I told each other I felt safe to come back home sooner and I was kept here longer than I wanted too, and apparently the psychiatrist wanted to keep me even longer than that and it took a week of hell just to get me back home, and my mom was about to go to court just to get me out if I were to stay against my will. In all honesty, I came out worse than I went in. -1/10 never going again. Did I mention that I heard from everyone of the patients that the psychiatrist will make excuses to keep you there longer? 😐

Update: I called the social worker and left two messages with urgency because I felt like there was very little being communicated about my daughter’s treatment to either of her parents. The social worker was very thorough in her outline of the dates medications were approved, when the dosage was increased, what she was on first, etc, but gave the psychiatrist my number to call for the questions she couldn't answer. The doctor called me soon after and began to answer my questions on my daughter’s treatment, after which I asked she please call me when she updates my daughter’s father, or the social worker call me, conference at any time. I would like to know what is being decided even if I have no say in the matter (joint legal - only one parent has to say yes to a medication and, if the other parent disagrees and attempts to take them out of the hospital AMA, even if the child has an appointment for a second opinion with another doctor, they will call CPS on that other parent). I appreciate their speed on getting back with me, and their patience while I digested new-to-me information. My ex and I placed our 12 year old daughter in their care last week. Received one call from Dr V. which I missed but she left a voicemail saying she would call back. She never got back with me but discussed things with my ex/her father. He told me he allowed them to place her on a medication but I was not involved in the decision on this, even though we have joint legal custody. When talking to her on the phone (no visitation because of COVID, they said), I found out they have her on two different antidepressants. I asked her father about this, to which he said he forgot to let me know about the second one. I asked him to have the doctor conference call with me the next time they talk on Friday. I waited until Yesterday (Monday) then called to ask the doctor to give me a call, to which the kind lady on the phone (thank you) mentioned that they were communicating with her dad, that they don’t call both parents, and that her dad was supposed to relay the information to me. Unfortunately, her father could not answer any questions I had about treatment, dosage, etc so I wanted to hear it from the doctor. The lady on the phone said she would give the doctor my request. I said I would call back daily - I cannot sit by and receive little to no information on my daughter’s treatment - but figure you can easily ignore multiple post-it notes without much pushback, especially since her father left a message earlier today asking for the doctor to call and is still waiting. I’m very concerned with this “only talk to one parent”, policy or otherwise. I can’t imagine this is the first time they have had to deal with two divorced parents that do not have great communication skills, or that outright barely tolerate each other and expect thorough or fluid information exchange to occur. I also think it is a dangerous practice to ignore the requests for treatment information to a parent with joint legal rights, especially in conjunction with not discussing with both parents any medication suggestions and options before administering but perhaps this is a question for a lawyer.

Ran by envious sociopaths, made up lies about me and abused me, makes u wonder why they pursue this field of work in the first place if they just want to hurt people, i now have ptsd from my experience here please stay away at all costs horrible place, trashy nurses, doctors and staff in general, unethical and law breaking facility hope Michigan does something about this place. Edit: I emailed them more “detail” like they asked and never got a response back, these people do not care about patients that come into this facility they do not care they will not hesitate to abuse there power and abuse patients causing life long trauma please avoid at all costs, and if anybody you know is staying here do everything in you’re power to get them out and get them proper help from caring individuals.

My son was admitted to StoneCrest last night. To say I was worried and nervous is an understatement. My son is 22 and has gone thru more things than a lot of kids his age will go thru in a lifetime. He's my gentle giant, & he is bipolar and his disposition is always kind & caring, but he is experiencing an episode and had to he hospitalized. I have called up there twice just trying to get a little more information and the people there could not have been more kind. So caring & understanding and they really gave me a peace. As a parent you want your child to be happy & okay & I'm thankful he is receiving care from caring people.

I went to StoneCrest center about 6 years ago- (approximately). While under their care, I found comfort and support from nurses, and staff. I attended art therapy and music therapy and to this day I still have all of my art projects! Art therapy was very important to me and my mental health. It helped me understand myself better and gave me the tools I needed to use at home after leaving the hospital. The art therapist was AMAZING! I will always remember her. Music therapy also gave me hope and cheered me up when I was severely depressed. I looked forward to the activities. I’ve been to other hospitals and not had the best experiences. But I felt like the staff cared about my story and listened to me. Thank you StoneCrest Center! ❤️

I was here for post partum related complications. This was a horrible experience. I was sent here because it was the only facility that had an open bed/could take a patient. I found the staff from top, down to overall be disengaged and ineffective. The environment was not supportive of healing. I have had therapy after to recover from this horrible experience. I am a professional myself. I was in a place in life where I needed support. It is incredibly obvious to me that reform would do this facility a world of good, both for the clients and staff.

Please save yourself from the trauma that coming here will give you. They will put you on medications not even related to your mental health issues, they will abuse their power and not let patients see family or use phones, when I would try to call they would never let my family member know, this place is not up to code physically and definitely does not give you the right treatment mentally. The staff and nurses they hire are complete sociopaths, working that job so they can hurt people. Shame on you disgusting worms.

I hate this hospital…please read everything. The psychiatrists and social workers think that it’s funny to tell the patients and the patients families lies. I hope they shut this hospital down and everybody who works here goes to jail or in a psychiatric facility themselves. They don’t even give the patients time outside, this is not help, it’s jail. How do these people have the right to judge when an individual is “ready to go back in the real world”!?!? A college degree? So you’re telling me that 12 years in school gives you the knowledge to prescribe mind altering drugs to people? These doctors have never even been around the patients long enough to know how the patient acts “normally”. Nobody here is professional, everybody is ghetto and just wants to use these patients to make money. Every single last person that works in this facility has an empty soul, just a puppet for the doctors and psychologists. They keep people here longer than what they should, nobody in this facility does what they tell you they’ll do. Most of the front desk people and nurses who answer the phone is rude and disrespectful. The ONLY person who I genuinely felt cared was Stephenie, and another woman who I think said her name was JT or something like that. I want somebody from this facility to talk to me, face to face so I can tell them how I really feel because I can’t say what I really want to say on google. Let me guess, I need to be admitted too huh? If it was up to these people, everyone has a mental illness.

Was released relatively recently...they actually KEPT some of my stuff (few books). I was told to put some stuff from my room in a certain place for some reason and it was never put in storage so they just stole some books. They also literally forgot to provide medication as I left the facility. I called my social worker (who answers her phone 1/10 times) and she said that shouldn't have even been possible. People there don't seem to know what they're doing. Was also provided barely any info on follow up...2nd shot...appointment, transferring therapists Etc Etc the list goes on.

When I first got here it felt like going to a prison not a hospital. I wish it was actually welcoming, especially since there r younger patients. There were activity therapy groups and then we also had social work group everyday. We watched movies a lot. Some of the staff are pretty cool. And my medication started to work better after being there. But the food was really bad. Also, the unit was very small and we never got to go off the unit. Some of the other patients did really weird things that made me uncomfortable. Compared to other hospitals I’ve been to, this was the worst. The environment was not very therapeutic.

I didn’t even want to leave one star but in order to write a review you have to give a star. StoneCrest isn’t about helping those that are placed there. This facility is only about getting money from your insurance company and medicating those that are there. They will tell you they are keeping you there for observation due to them giving you mediation. After 72 hours of your first dose( more then likely you will be taking 5 different things because they just medicate no true treatment) they will send a request to your insurance company for another 72 hours due to increasing your medication, it is only one of the medication that will be increased. After those 72 hours they will send another request for another 72 hours due to observation because they will then increase a different medication and tell you that have to observe you, they will do this for 10 days on average. What makes no sense is when they send you home they will increase one of the medications and then check in on you to see how you are doing while you are at home. Well if you can do that you should be able to that from that start. I will leave a different review on a different matter, but beware you will not get treated just medicated at StoneCrest, that should be there MOTO, We Medicate No Treatment Needed.

This place is a prison. The food is awful, they never let you outside, and the “therapy” is a joke - just sitting in a group and doing worksheets or activities that would be more appropriate for middle schoolers, not adults. The dayroom is tiny with uncomfortable furniture and 90% of the time there’s nothing to do but sit in there and watch TV or pace the halls. There’s constant noise even at night, the slamming doors and nurses loudly talking at all hours make it nearly impossible to get adequate sleep. They make you wear a bracelet that tracks you and if you’re not in the proper position (like laying down on it in a weird way) it won’t work and they’ll yell at you while you’re sleeping to move so they can confirm you’re alive or whatever. The people that work here are rude. They scream at you like you’re stupid. It’s almost impossible to talk to your social worker. Also, I had been laying in bed a lot because I was extremely depressed and the staff would come up to my door during room checks and talk about me, saying things like “what a waste” - even the housekeeper joined in on it once, talking as though I wasn’t in the room and saying she wished she could lay in bed all day. If they say things like this right in front of you, imagine what they say behind your back. Your entire autonomy is robbed from you here. They gave me an injection of Abilify that I did not consent to but had to take in order to get out. It gave me horrible side effects. And they forced me to go to another mental health center after being here for 3 weeks because they didn’t think I was “ready” to go home. Avoid this place at all costs.

Horrible place that over medicates their patients. Would not recommend. They diagnose without fully understanding the patient and all medications are used to sedate patients. Units are filthy where the patients are housed. Look elsewhere if you have an option. Ask for a copy of the admission paper if you are on release of information. They don’t disclose all information with you. Patient right booklets are given upon release instead of while you are in there.

there were times that this hospital was okay but most of the time that i was there i felt worse then before i went. the staff members on the kids unit didn’t really care about how you felt and if you do one thing wrong like say “bro” your in the sensory room for 30 minutes. i was talking to this girl and we were talking about how rubbing alcohol burns on stitches and we weren’t allowed to even sit near each other after that because we were “talking about self harm”. i was constantly being yelled at for stupid things. everyone was so rude. apparently to them i am an annoying useless kid.

They dose you up on meds and there was also a crying little girl that me and some of the other patients heard and some of us saw her so it could be haunted also the psychiatrist didn't help you would talk to her for like 30 minutes then be sent on your way. There was a worker Mrs j and she made that whole experience more tramatizing. Mrs Isreal was discriminatory. The food was good tho so.

The social worker Adrienne is just there to get a check she’s not caring at all!! My son wants to go to inpatient drug rehab and had an appointment to go to a facility and the facility needed his psychiatric evaluation from her, she gave me the run around about faxing the evaluation to the facility so he missed his appointment to be admitted to the facility because of her!! The facility couldn’t admit him without the evaluation from her!! I’m very upset with the lack of compassion from Adrienne!! She needs to find a different occupation!! I wouldn’t send my dog there!! - Regina K

Just as someone has said before me, this place is awful. Please never send yourself or family to this place. They say it's a mental hospital but it's really just jail. Awful food, nurses don't listen to anything you say or ask for. Please Please please don't put yourself through the pain I went thru, you can't show emotion if you wanna get out. This place gets all 0's... 2 weeks felt like 2 years

I went here in 2016 as a 12 year old and I have mixed feelings of this place. On one hand it did help me get medicine I needed when I was in a desperate situation, have decent food, and some nice staff. On the other hand I experienced some kinda mentally scaring and off putting behavor from a couple staff.

Was pretty decent. Staff was pretty chill for the most part like ashley and randy. miss navy was the most helpful out of anyone there though, she talked to us through things and gave us inspirations and positive affirmations and positive words, food was alright for the most part, but there needed to be more 1 on 1 or atleast more actual talking instead of just drawing and music for the most part. would go again though😭😂

I dropped a patient off here and the first thing to greet me when the elevator doors opened was a patient glaring at us in the hallway screaming “Crackerjacks” aggressively. We went to hand the paperwork over to the staff and the power went out in the hallway causing the doors to close and our crew to be engulfed in darkness. Not to worry the lights came back on relatively quickly but the main concern was the alarmingly increased number of patients that had appeared in the hallway that were not there before the power went out. Needless to say my partner and I will not be returning to drop patients off anytime soon. 10/10 would recommend for the thrill and the food was okay.